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Job ID #: 3097 Location: Multiple Locations
Functional Area: Loss Control SBU: 49002 - Hanover Specialty Property
Position Type: Full - Time
Education Required: Bachelors Degree
Experience Required: 7 - 10 Years
Relocation Provided:

Job Description

Hanover Insurance is a winning company comprised of outstanding professionals focused on a single vision: to be the very best in our business. At The Hanover you will have the opportunity to: Grow Your Career, Love What You Do and Be Valued for Your Contributions.

Apply today and discover:

- Why, in 2010, we were recognized by The Boston Globe as a Top Places to Work and by Business Insurance as a Best Places to Work.

- How we continue to grow stronger through acquisitions, increased product offerings and unparalleled credit rating agency upgrades in the industry.

- How we build unique relationships with our Employees, Agent Partners and Customers.
…what it’s like to work for the best insurance company in the industry

Hanover Specialty Industrial (HSI) designed specifically for small to medium–sized businesses that manufacture, warehouse, transport, or distribute a wide array of high–hazard products, from adhesives and explosives to chemicals and solvents, and more. These exposures require the kind of creative, flexible, and comprehensive insurance policies that many large carriers will not address. HSI is currently looking for an experienced Property Loss Control Consultant.

Position Overview/Summary: Based out of the Western US Region (preferred LA, San Fran, Denver) Perform high level property loss control site inspections of existing and prospective policyholders for the Specialty Property Division of Hanover. Generate technical property loss control reports designed to identify property loss control exposures and recommend appropriate controls to minimize the frequency and magnitude of potential losses.

Responsibilities/Essential Functions: Conducting property loss control field inspections of existing and prospective policyholders for Specialty Property Division of Hanover; includes consulting with customers regarding solutions to identified property loss control exposures/deficiencies. Generating technical property loss control reports and other related documents in conjunction with the field inspections carried out as outlined in the first bullet item. Responding to Specialty Property underwriters and loss control managers re loss control related questions/issues. Core responsibilities: Perform property loss control site inspections of existing and prospective policyholders for the Specialty Property Division of Hanover. Generate technical property loss control reports designed to identify property loss control exposures and recommend appropriate controls to minimize the frequency and magnitude of potential losses. Support underwriting activities. Interact/consult with customers to help solve/resolve identified property loss control deficiencies.

Position Requirements

Skills and Experience:
- 5+ years Specialty Property or equivalent (HPR) property loss control field inspection experience.
- BS in an engineering discipline preferred.
- Strong analytical skills.
- Strong organizational skills
- Strong technical writing skills
- Strong oral communication and interpersonal skills
- Sound technical understanding of NFPA 13 and NFPA 30, or equivalent (Factory Mutual Guidelines)

Benefits To Joining The Hanover Team:

- Competitive Pay and Benefits

- Retirement/401(k) Program

- Beneficiary and Ability Assist Programs

- Travel Assistance Program

- Adoption Benefit

- Wellness Programs

- Matching Education Gifts Plan

- Employee Development/Education Assistance and Professional/Industry Designation Programs

- Generous "Time Off With Pay"

The Hanover Insurance Group, Inc. (NYSE: THG), based in Worcester, Mass., is the holding company for a group of insurers that includes The Hanover Insurance Company, also based in Worcester, Citizens Insurance Company of America, headquartered in Howell, Michigan, Chaucer Holdings PLC, based in London and their affiliates.
The Hanover offers a wide range of property and casualty products and services to businesses, individuals, and families through a select group of independent agents across the U.S., and has been meeting its obligations to its agent partners and their customers for nearly 160 years. The company is ranked among the top 25 property and casualty insurers in the country and maintains excellent ratings from A.M. Best, Standard & Poor’s and Moody’s.

EEO Statement
The Hanover Insurance Group provides equal opportunity for employment and promotion to all qualified employees and applicants. No person shall be discriminated against in employment on the basis of race, color, religion, gender, age, national origin, marital status, disability, sexual orientation, veteran status or any other status or condition protected by applicable federal or state statutes. The Company is committed to maintaining an environment in which all employees are treated equitably and given the opportunity to achieve their full potential in the workplace.

The Hanover Insurance Group does not accept unsolicited Agency resumes. The Hanover Insurance Group will not pay fees to any third party agency or firm that does not have a signed "Employment Agency Agreement" already on file with Human Resources - The Office of Talent Management.]]>http://jobs.hanover.com/job/Orange-County-Sr_-HPR-Loss-Control-Consultant-Job-CA/1541916/154191615419162012-06-14Hanover InsuranceLoss Controlfull-timeUSDstarting0BSMultiple Locations
Job ID #: 3303 Location: Multiple Locations
Functional Area: Underwriting SBU: 49012 - Accountants Professional Liability
Position Type: Full - Time
Education Required: Bachelors Degree
Experience Required: 7 - 10 Years
Relocation Provided: No

Job Description

“Our Policy is Performance”

Hanover Insurance is a winning company comprised of outstanding professionals focused on a single vision: to be the very best in our business. At The Hanover you will have the opportunity to: Grow Your Career, Love What You Do and Be Valued for Your Contributions.

Apply today and discover:
- Why, in 2010, we were recognized by The Boston Globe as a Top Places to Work and by Business Insurance as a Best Places to Work.
- How we continue to grow stronger through acquisitions, increased product offerings and unparalleled credit rating agency upgrades in the industry.
- How we build unique relationships with our Employees, Agent Partners and Customers.
…what it’s like to work for the best insurance company in the industry!!!

Direct responsibility for a book of key renewals, agency management, and significant new business production from key agents. Primary focus is on driving APL new business with key APL agents in their territory. Focus goals for the role include retention, new money, new business production, profit and growth.

Key Job Duties:

· Works with key APL agents to identify and write new APL accounts

· Oversees a book of business, planning and portfolio management.

· Manages the implementation of the business plan and achievement of goals.
- Day to day operation of APL unit
- Managing the national APL underwriting unit
- Identify and develop APL national underwriting strategy

Key Accountabilities and Deliverables (Measures):

· Written Premium growth

· Retention Rate

· Loss Ratio

· Individual new business production

· Identify and cultivate new agency relationships

Position Requirements

Minimum 7-10 plus years APL underwriting experience required.

· Demonstrated ability to develop strategic, productive agency relationships

· Sales/production orientation

· Bachelors Degree preferred

· Professional designations are a plus

· Excellent oral and written communication skills

· Proficient with Microsoft Office Suite with the ability to learn internal Customer & Agency Account Management systems.

Benefits To Joining The Hanover Team:
- Competitive Pay and Benefits
- Retirement/401(k) Program
- Beneficiary and Ability Assist Programs
- Travel Assistance Program
- Adoption Benefit
- Wellness Programs
- Matching Education Gifts Plan
- Employee Development/Education Assistance and Professional/Industry Designation Programs
- Generous "Time Off With Pay"

The Hanover Insurance Group, Inc. (NYSE: THG), based in Worcester, Mass., is the holding company for a group of insurers that includes The Hanover Insurance Company, also based in Worcester, Citizens Insurance Company of America, headquartered in Howell, Michigan, Chaucer Holdings PLC, based in London and their affiliates.
The Hanover offers a wide range of property and casualty products and services to businesses, individuals, and families through a select group of independent agents across the U.S., and has been meeting its obligations to its agent partners and their customers for nearly 160 years. The company is ranked among the top 25 property and casualty insurers in the country and maintains excellent ratings from A.M. Best, Standard & Poor’s and Moody’s.

EEO Statement
The Hanover Insurance Group provides equal opportunity for employment and promotion to all qualified employees and applicants. No person shall be discriminated against in employment on the basis of race, color, religion, gender, age, national origin, marital status, disability, sexual orientation, veteran status or any other status or condition protected by applicable federal or state statutes. The Company is committed to maintaining an environment in which all employees are treated equitably and given the opportunity to achieve their full potential in the workplace.

The Hanover Insurance Group does not accept unsolicited Agency resumes. The Hanover Insurance Group will not pay fees to any third party agency or firm that does not have a signed "Employment Agency Agreement" already on file with Human Resources - The Office of Talent Management.]]>http://jobs.hanover.com/job/National-Dir-Underwriting%2C-Accountants-Professional-Liability-Job/1699721/169972116997212012-06-14Hanover InsuranceUnderwritingfull-timeUSDstarting0BSMultiple Locations
Job ID #: 3162 Location: Multiple Locations
Functional Area: Business Development / Sales SBU: 79300 - Commercial Lines Home Office
Position Type: Full - Time
Education Required: Bachelors Degree
Experience Required: 7 - 10 Years
Relocation Provided: Yes

Job Description

“Our Policy is Performance”

Hanover Insurance is a winning company comprised of outstanding professionals focused on a single vision: to be the very best in our business. At The Hanover you will have the opportunity to: Grow Your Career, Love What You Do and Be Valued for Your Contributions.

Apply today and discover:
- Why, in 2010, we were recognized by The Boston Globe as a Top Places to Work and by Business Insurance as a Best Places to Work.
- How we continue to grow stronger through acquisitions, increased product offerings and unparalleled credit rating agency upgrades in the industry.
- How we build unique relationships with our Employees, Agent Partners and Customers.
…what it’s like to work for the best insurance company in the industry!!!

Position Overview/Summary:
The Business Development Director, Umbrella is primarily responsible for developing and growing Umbrella Premium (both supported and unsupported) by driving the expansion of the casualty footprint and effectively partnering with Field Leadership to advance agency relationships that result in profitable growth. Directly manages Umbrella underwriters and provides guidance and advice on day-to-day underwriting issues.

Territory: Western Region

Responsibilities/Essential Functions:

- Develop, implement and monitor market and Sales plans for key partner producers that result in an expanded casualty footprint
- Strategic Analysis of Marketplace including Risk Purchasing Group and Association Business
- Manage & Supervise underwriters, UT's and Product Analyst
- Assist in updating and developing new products
- Execute Agency Profile initiative
- Develop appetite expansion
- Assist in Treaty negotiation
- Quality Reviews and Audits
- Referral Resource

Position Requirements

Required Skills, Key Competencies and Experience:
- 5-10 years umbrella/casualty underwriting experience
- 3+ years people management experience
- Bachelors Degree or higher preferred
- Strong Knowledge and understanding of Hanover business strategy and product offerings
- Experience and skill in applying leadership based on the situation to effectively manage group process issues, motivate and guide individuals to achieve objectives
- Comprehensive knowledge of related underwriting, service, risk, and marketing challenges
- Ability to build relationships with Agents
- In depth understanding of the competitive atmosphere; utilizes and translates this knowledge to staff to enhance agency relationships and decision making
- Strong written and verbal communication skills

Position based out of the Western or Central Regions

Benefits To Joining The Hanover Team:
- Competitive Pay and Benefits
- Retirement/401(k) Program
- Beneficiary and Ability Assist Programs
- Travel Assistance Program
- Adoption Benefit
- Wellness Programs
- Matching Education Gifts Plan
- Employee Development/Education Assistance and Professional/Industry Designation Programs
- Generous "Time Off With Pay"

The Hanover Insurance Group, Inc. (NYSE: THG), based in Worcester, Mass., is the holding company for a group of insurers that includes The Hanover Insurance Company, also based in Worcester, Citizens Insurance Company of America, headquartered in Howell, Michigan, Chaucer Holdings PLC, based in London and their affiliates.
The Hanover offers a wide range of property and casualty products and services to businesses, individuals, and families through a select group of independent agents across the U.S., and has been meeting its obligations to its agent partners and their customers for nearly 160 years. The company is ranked among the top 25 property and casualty insurers in the country and maintains excellent ratings from A.M. Best, Standard & Poor’s and Moody’s.

EEO Statement
The Hanover Insurance Group provides equal opportunity for employment and promotion to all qualified employees and applicants. No person shall be discriminated against in employment on the basis of race, color, religion, gender, age, national origin, marital status, disability, sexual orientation, veteran status or any other status or condition protected by applicable federal or state statutes. The Company is committed to maintaining an environment in which all employees are treated equitably and given the opportunity to achieve their full potential in the workplace.

The Hanover Insurance Group does not accept unsolicited Agency resumes. The Hanover Insurance Group will not pay fees to any third party agency or firm that does not have a signed "Employment Agency Agreement" already on file with Human Resources - The Office of Talent Management.]]>http://jobs.hanover.com/job/Director-CL-Umbrella-Job/1699723/169972316997232012-06-14Hanover InsuranceBusiness Development / Salesfull-timeUSDstarting0BSMultiple Locations
Job ID #: 3368 Location: WINDSOR_CT
Functional Area: Accounting / Finance SBU: 49003 - AIX
Position Type: Full - Time
Education Required: Bachelors Degree
Experience Required: 1 - 3 Years
Relocation Provided: No

Job Description

“Our Policy is Performance”

Hanover Insurance is a winning company comprised of outstanding professionals focused on a single vision: to be the very best in our business. At The Hanover you will have the opportunity to: Grow Your Career, Love What You Do and Be Valued for Your Contributions.

Apply today and discover:

- Why in 2011 and 2010, we were recognized by Business Insurance as a Best Places to Work.

- How we continue to grow stronger through acquisitions, increased product offerings and unparalleled credit rating agency upgrades in the industry.

- How we build unique relationships with our Employees, Agent Partners and Customers.

- What it’s like to work for the best insurance company in the industry!!!

SUMMARY
Develops, interprets, and implements complex financial concepts, or techniques for financial planning and performance measurement, by performing the following duties.

- Prepares and analyzes financial information to determine present and future financial performance.

- Prepares and analyzes reports in areas such as budgets, forecasts, financial plans, and business analytics.

- Maintains and manipulates databases of pertinent information for use in analyzing financial performance.

- Coordinates with all levels of management to gather, analyze, summarize, and prepare reports regarding revenue performance, pricing analytics, cost and loss analytics, financial forecasting, and operational planning.

- Assists the organization’s Senior Financial Officer in the development of budgets, planning, and other corporate financial requirements.

Position Requirements

- Bachelor’s Degree in Finance or equivalent

- 1-4 years related experience

- Proficiency in Excel and Powerpoint (experience with Hyperion a plus)

- Demonstrated passion for finance, creative enthusiasm and intellectual curiosity.

Benefits To Joining The Hanover Team:

- Competitive Pay and Benefits

- Retirement/401(k) Program

- Beneficiary and Ability Assist Programs

- Travel Assistance Program

- Adoption Benefit

- Wellness Programs

- Matching Education Gifts Plan

- Employee Development/Education Assistance and Professional/Industry Designation Programs

- Generous "Time Off With Pay"

The Hanover Insurance Group, Inc. (NYSE: THG), based in Worcester, Mass., is the holding company for a group of insurers that includes The Hanover Insurance Company, also based in Worcester, Citizens Insurance Company of America, headquartered in Howell, Michigan, Chaucer Holdings PLC, based in London and their affiliates.
The Hanover offers a wide range of property and casualty products and services to businesses, individuals, and families through a select group of independent agents across the U.S., and has been meeting its obligations to its agent partners and their customers for nearly 160 years. The company is ranked among the top 25 property and casualty insurers in the country and maintains excellent ratings from A.M. Best, Standard & Poor’s and Moody’s.

EEO Statement
The Hanover Insurance Group provides equal opportunity for employment and promotion to all qualified employees and applicants. No person shall be discriminated against in employment on the basis of race, color, religion, gender, age, national origin, marital status, disability, sexual orientation, veteran status or any other status or condition protected by applicable federal or state statutes. The Company is committed to maintaining an environment in which all employees are treated equitably and given the opportunity to achieve their full potential in the workplace.

The Hanover Insurance Group does not accept unsolicited Agency resumes. The Hanover Insurance Group will not pay fees to any third party agency or firm that does not have a signed "Employment Agency Agreement" already on file with Human Resources - The Office of Talent Management.]]>http://jobs.hanover.com/job/Financial-Analyst-II-Job/1730143/173014317301432012-06-14Hanover InsuranceAccounting / Financefull-timeUSDstarting0BSWINDSOR_CT
Job ID #: 3500 Location: WINDSOR_CT
Functional Area: Business Analyst SBU: 49003 - AIX
Position Type: Full - Time
Education Required: Associates Degree
Experience Required: 1 - 3 Years
Relocation Provided:

Job Description

AIX Group currently has an opening for Business Analyst to join our organization in Windsor, CT.

AIX Group is a property and casualty specialty insurance business that underwrites and manages unique programs -- books of homogeneous business in underserved markets -- using alternative financial techniques. AIX Group markets Workers' Compensation, General Liability, Property, Auto Liability, and Surety coverage through programs established by service organizations in the same line of business or same geographic location. In 2008 AIX joined forces with Hanover Insurance. Hanover Insurance is ranked among the top 25 property and casualty insurers in the country and maintains excellent ratings from A.M. Best, Standard & Poor’s and Moody’s.

Summary/Overview:
The Business Analyst is responsible for the collection, development, analysis, documentation, and communication of business needs and requirements. Consult with project team to identify systems improvement opportunities. Works closely with all departments and management, including Senior Management and outside vendors.

- Review and develop recommendations for enhancements to the system

- Test and review the system and develop strategies in work-flow for operations

- Document changes in procedures and work-flow

- Create test plans, and develop and execute test cases

- Document all system errors and enhancements in Netsuite

- Assist raters and other systems users in systems functionality and capabilities

- Test all LOBs in all states for core functionality

- Work with the system’s vendor to enhance and document requirements, problems and solutions

- Work with senior management to develop requirements for new systems components such as Usability Project

- Provide weekly status to management of all accomplishments and issues

Position Requirements

Qualifications:

- BS in Business or Computer Science

- Minimum 1-3 years experience with business operations or systems development or the equivalent combination of education and experience, including Data Process Modeling

- Commercial lines insurance experience is a plus

- Competent knowledge of competition and insurance industry.

- Ability to effectively present information and respond to questions from groups of managers, customers, and the general public

- Ability to read, analyze, and interpret information

- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists

- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

- Competent in Internet software; Spreadsheet software and Word Processing software

- Competent communication, interpersonal, negotiation and organizational skills

At AIX and Hanover: “Our Policy is Performance”!!!
At The Hanover you will have the opportunity to: Grow Your Career, Love What You Do and Be Valued for Your Contributions.

Apply today and discover:

- Why, in 2010, we were recognized by by Business Insurance as a Best Places to Work.

- How we continue to grow stronger through acquisitions, increased product offerings and unparalleled credit rating agency upgrades in the industry.

- How we build unique relationships with our Employees, Agent Partners and Customers.
…what it’s like to work for the best insurance company in the industry!!!

Benefits To Joining The Hanover Team:

- Competitive Pay and Benefits

- Retirement/401(k) Program

- Beneficiary and Ability Assist Programs

- Travel Assistance Program

- Adoption Benefit

- Wellness Programs

- Matching Education Gifts Plan

- Employee Development/Education Assistance and Professional/Industry Designation Programs

- Generous "Time Off With Pay"

The Hanover Insurance Group, Inc. (NYSE: THG), based in Worcester, Mass., is the holding company for a group of insurers that includes The Hanover Insurance Company, also based in Worcester; Citizens Insurance Company of America, headquartered in Howell, Mich., and their affiliates. The Hanover offers a wide range of property and casualty products and services to individuals, families and businesses through an extensive network of independent agents, and has been meeting its obligations to its agent partners and their customers for more than 150 years. Taken as a group, The Hanover ranks among the top 40 property and casualty insurers in the United States.

The Hanover Insurance Group does not accept unsolicited Agency resumes. The Hanover Insurance Group will not pay fees to any third party agency or firm that does not have a signed "Employment Agency Agreement" already on file with Human Resources - The Office of Talent Management.]]>http://jobs.hanover.com/job/Business-Analyst-Job/1792625/179262517926252012-06-14Hanover InsuranceBusiness Analystfull-timeUSDstarting0BSWINDSOR_CT
Job ID #: 3507 Location: WINDSOR_CT
Functional Area: Accounting / Finance SBU: 49003 - AIX
Position Type: Full - Time
Education Required: Bachelors Degree
Experience Required: 5 - 7 Years
Relocation Provided:

Job Description

“Our Policy is Performance”

Hanover Insurance is a winning company comprised of outstanding professionals focused on a single vision: to be the very best in our business. At The Hanover you will have the opportunity to: Grow Your Career, Love What You Do and Be Valued for Your Contributions.

Apply today and discover:

- Why in 2011 and 2010, we were recognized by Business Insurance as a Best Places to Work.

- How we continue to grow stronger through acquisitions, increased product offerings and unparalleled credit rating agency upgrades in the industry.

- How we build unique relationships with our Employees, Agent Partners and Customers.

- What it’s like to work for the best insurance company in the industry!!!

The Senior Operational Audit staff position is responsible for performing operational and financial audits, forensic investigations and special projects within various functional areas of the company. Assist in reviewing, evaluating, and making recommendations for the correction and/or improvement of internal, operational, and management control systems and organizational unit performance. Works closely with employees at all levels as well as contact with outside client representatives, vendors, and other business-related representatives.

Responsibilities/Essential Functions:

- Assist in planning work on assigned audit segments

- Recommend the means of obtaining, analyzing, and evaluating evidentiary data

- Review transaction, documents, records, reports, and methods for accuracy and effectiveness

- Prepare acceptable work papers that record and summarize data on the assigned audit

- Conduct preliminary discussions of apparent deficiencies with operating personnel to verify and obtain explanations of and reasons for each apparent deficiency and document responses

- Report audit findings and make recommendations for the correction of unsatisfactory conditions, improvements in operation, and reductions in cost

- Assist in developing the annual audit plan and track its progress

- Communicate effectively with all levels of management and external auditors

- Maintain strictest level of confidentiality in all business dealings

Position Requirements

- 5+ years of auditing experience, public accounting experience preferred

- Bachelor’s degree in Accounting or Finance preferred

- CPA preferred or eligible to sit for exam

- Graduate degree (MSA or MBA) preferred

- Ability to apply standard auditing practices and procedures on assigned projects

- Excellent interpersonal, communication, and interview skills (verbal and written)

- Strong team-building skills

- Excellent time management skills with ability to prioritize work

- Strong analytic skills and an inquisitive personality

- Ability to interact and coordinate with all levels of management

- Computer literate with proficiency in Microsoft Office Suite

- Ability to travel approximately 30%

Benefits To Joining The Hanover Team:

- Competitive Pay and Benefits

- Retirement/401(k) Program

- Beneficiary and Ability Assist Programs

- Travel Assistance Program

- Adoption Benefit

- Wellness Programs

- Matching Education Gifts Plan

- Employee Development/Education Assistance and Professional/Industry Designation Programs

- Generous "Time Off With Pay"

The Hanover Insurance Group, Inc. (NYSE: THG), based in Worcester, Mass., is the holding company for a group of insurers that includes The Hanover Insurance Company, also based in Worcester, Citizens Insurance Company of America, headquartered in Howell, Michigan, Chaucer Holdings PLC, based in London and their affiliates.
The Hanover offers a wide range of property and casualty products and services to businesses, individuals, and families through a select group of independent agents across the U.S., and has been meeting its obligations to its agent partners and their customers for nearly 160 years. The company is ranked among the top 25 property and casualty insurers in the country and maintains excellent ratings from A.M. Best, Standard & Poor’s and Moody’s.

EEO Statement
The Hanover Insurance Group provides equal opportunity for employment and promotion to all qualified employees and applicants. No person shall be discriminated against in employment on the basis of race, color, religion, gender, age, national origin, marital status, disability, sexual orientation, veteran status or any other status or condition protected by applicable federal or state statutes. The Company is committed to maintaining an environment in which all employees are treated equitably and given the opportunity to achieve their full potential in the workplace.

The Hanover Insurance Group does not accept unsolicited Agency resumes. The Hanover Insurance Group will not pay fees to any third party agency or firm that does not have a signed "Employment Agency Agreement" already on file with Human Resources - The Office of Talent Management.]]>http://jobs.hanover.com/job/Sr-Operational-Auditor-Job/1792627/179262717926272012-06-14Hanover InsuranceAccounting / Financefull-timeUSDstarting0BSWINDSOR_CT
Job ID #: 3608 Location: WINDSOR_CT
Functional Area: Compliance SBU: 49003 - AIX
Position Type: Full - Time
Education Required: Not Indicated
Experience Required: Not Indicated
Relocation Provided: No

Job Description

AIX Group, a part of The Hanover Insurance Group based in Windsor, CT has an opportunity for an experienced product manager in the Windsor, Connecticut office. We are seeking a product manager with proven experience in developing and managing an assigned product line and programs, meet compliance marketing, financial, and corporate growth objectives.

Summary / Overview
Manage company licensing records to ensure compliance with state laws. Performs company Due Diligence process and executes agency appointments. Maintain agent and adjuster licensing within database. Works closely with agent contacts, all departments, and employees.

Essential Duties and Responsibilities:

- Manage onboarding process of new agents, including execution and evaluation of search results for company due diligence process to evaluate prospective agencies.
- Execute agency appointments. Enter agency and agent information into licensing system. Send correspondence confirming appointment and appointment terminations.
- Maintenance of appointment and agency records and for 200+ agencies and their affiliated producers
- Maintenance of licenses for captive agency, 10 producers and 15 staff adjusters
- Maintain quarterly and yearly appointment renewals, including renewal payments for compliance purposes.
- Maintain working knowledge of licensing and appointment laws and regulations and implement practices to ensure compliance.
- Maintain timely and accurate agent licensing and E/O and Fidelity tracking spreadsheets.
- Composition of procedures for business continuity practices and identifying efficiencies.
- Compile company information for various report requests.
- Maintain corporate program and traditional agreements.
- Reply to Agent web inquires.
- Assist compliance team with desk audit reviews
- Assist compliance team in management of online resource center for appointed agents.

Competencies: to perform the job successfully, an individual should demonstrate the following competencies:
- Demonstrates attention to detail.
- Ability to multi-task and prioritize – Stays on top of multiple tasks that have varying deadlines.
- Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality.
- Oral Communication - Listens and gets clarification; Responds well to questions.
- Written Communication - Writes clearly and informatively; edits work for spelling and grammar; Varies writing style to meet needs; Able to read and interpret written information.
- Teamwork - Balances team and individual responsibilities; Contributes to building a positive team spirit.
- Professionalism - Accepts responsibility for own actions; Follows through on commitments.
- Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality.
- Attendance/Punctuality - Is consistently at work and on time.
- Dependability - Follows instructions, responds to management direction; Commits to additional work hours when necessary to reach goals.

Position Requirements

Qualifications: the requirements listed below are representative of the knowledge, skill, and/or ability required.
- Associates degree preferred and two to three years of related licensing experience and/or training; or equivalent combination of education and experience.
- 3 years licensing experience.
- Working knowledge of insurance, property, forms, terminology, other related insurance experience a plus. Agent experience a plus
- Strong computer skills. Expert in Internet software; Spreadsheet software and Word Processing software.
- Competent communication, interpersonal, and organizational skills.

Benefits to Joining AIX Group and the Hanover Team:
- Competitive Pay and Benefits
- Retirement/401(k) Program
- Beneficiary and Ability Assist Programs
- Travel Assistance Program
- Adoption Benefit
- Wellness Programs
- Matching Education Gifts Plan
- Employee Development/Education Assistance and Professional/Industry Designation Programs
- Generous "Time Off With Pay"

AIX Group is part of The Hanover Insurance Group, Inc. (NYSE: THG), based in Worcester, Mass., is the holding company for a group of insurers that includes The Hanover Insurance Company, also based in Worcester; Citizens Insurance Company of America, headquartered in Howell, Mich., and their affiliates. The Hanover offers a wide range of property and casualty products and services to individuals, families and businesses through an extensive network of independent agents, and has been meeting its obligations to its agent partners and their customers for more than 150 years. Taken as a group, The Hanover ranks among the top 40 properties and casualty insurers in the United States.]]>http://jobs.hanover.com/job/Licensing-and-Procedures-Specialist-Job/1858345/185834518583452012-06-14Hanover InsuranceCompliancefull-timeUSDstarting0BSWINDSOR_CT
Job ID #: 3168 Location: Springfield, MA
Functional Area: Claims SBU: 85100 - Risk Management Claims
Position Type: Full - Time
Education Required: Bachelors Degree
Experience Required: 3 - 5 Years
Relocation Provided:

Job Description

“Our Policy is Performance”

Hanover Insurance is a winning company comprised of outstanding professionals focused on a single vision: to be the very best in our business. At The Hanover you will have the opportunity to: Grow Your Career, Love What You Do and Be Valued for Your Contributions.

Apply today and discover:

- Why, in 2010, we were recognized by The Boston Globe as a Top Places to Work and by Business Insurance as a Best Places to Work.

- How we continue to grow stronger through acquisitions, increased product offerings and unparalleled credit rating agency upgrades in the industry.

- How we build unique relationships with our Employees, Agent Partners and Customers.
…what it’s like to work for the best insurance company in the industry!!!

The Hanover Insurance Group is seeking an experienced Auto Appraiser to cover the Greater Springfield territory. The ideal candidate would reside in the Greater Springfield area. A Company car and gas card is provided.

This position will be based out of the home and responsible for writing accurate appraisals and negotiating cost effective repair figures on repairable vehicles and accurate values on total loss vehicles. This individual will analyze damage, evaluate the practicality of repair vs. replace, document files appropriately, obtain agreed figures with repair facilities, contact owners, issue indemnity payments when appropriate and meet quality standards.

Position Requirements

Requirements:

- Strong negotiation skills and the ability to deal with conflict and resolve issues promptly and fairly is key.

- Possess good written and oral communication skills, analytical ability and technical background.

- 3 plus years of related appraisal experience, preferrably with an insurance carrier

- A valid Massachusetts State driver's license, clear MVR, and a valid Massachusetts Vehicle Damage Appraisers License is necessary for employment.

- Familiarity with CCC Pathways or another auto estimating system required along with Windows proficiency, Excel and Word.

- High school diploma/GED required, bachelor's degree preferred along with 3 or more years of appraisal/estimating experience.

Benefits To Joining The Hanover Team:

- Competitive Pay and Benefits

- Retirement/401(k) Program

- Beneficiary and Ability Assist Programs

- Travel Assistance Program

- Adoption Benefit

- Wellness Programs

- Matching Education Gifts Plan

- Employee Development/Education Assistance and Professional/Industry Designation Programs

- Generous "Time Off With Pay"

The Hanover Insurance Group, Inc. (NYSE: THG), based in Worcester, Mass., is the holding company for a group of insurers that includes The Hanover Insurance Company, also based in Worcester; Citizens Insurance Company of America, headquartered in Howell, Mich., and their affiliates. The Hanover offers a wide range of property and casualty products and services to individuals, families and businesses through an extensive network of independent agents, and has been meeting its obligations to its agent partners and their customers for more than 150 years. Taken as a group, The Hanover ranks among the top 40 property and casualty insurers in the United States.

EEO Statement
The Hanover Insurance Group provides equal opportunity for employment and promotion to all qualified employees and applicants. No person shall be discriminated against in employment on the basis of race, color, religion, gender, age, national origin, marital status, disability, sexual orientation, veteran status or any other status or condition protected by applicable federal or state statutes. The company is willing to provide reasonable accommodation to all qualified disabled persons in order to assist them in performing the essential functions of their positions. The Company is committed to maintaining an environment in which all employees are treated equitably and given the opportunity to achieve in the workplace.]]>http://jobs.hanover.com/job/Springfield-Field-Appraiser-Job-MA-01101/1577038/157703815770382012-06-14Hanover InsuranceClaimsfull-timeUSDstarting0BSSpringfield, MA, US
Job ID #: 3152 Location: Worcester, MA
Functional Area: Claims SBU: 85100 - Risk Management Claims
Position Type: Full - Time
Education Required: Bachelors Degree
Experience Required: 5 - 7 Years
Relocation Provided: No

Job Description

“Our Policy is Performance”

Hanover Insurance is a winning company comprised of outstanding professionals focused on a single vision: to be the very best in our business. At The Hanover you will have the opportunity to: Grow Your Career, Love What You Do and Be Valued for Your Contributions.

Apply today and discover:

- Why, in 2010, we were recognized by The Boston Globe as a Top Places to Work and by Business Insurance as a Best Places to Work.

- How we continue to grow stronger through acquisitions, increased product offerings and unparalleled credit rating agency upgrades in the industry.

- How we build unique relationships with our Employees, Agent Partners and Customers.
…what it’s like to work for the best insurance company in the industry!!!

The Hanover Insurance Group is seeking a Worker's Compensation Unit Manager in our Worcester office

Position Overview/Summary:
Responsible for daily oversight of the unit, manage and lead team of employees, and build a highly engaged workforce to achieve the key business strategies of the organization through effective front line claims handling. Demonstrate the knowledge and skills to deliver effective performance management, communication, relationship building, decision making, and customer service. Responsible for assessing the present and future resource needs for employees and provide the leadership, mentoring and guidance necessary to build and sustain a high performing workforce.

Responsibilities/Essential Functions:

- Ongoing activities associated with work product quality
- Accountable for monitoring and assessing employee performance through spot checks, file reviews, ad hoc reports and other methods. Provide feedback and coaching and take appropriate action. -
- Track and monitor customer surveys to ensure employees are providing exceptional service. -
- Solicit and act on internal customer feedback on escalated claims.
- Monitor and control expenses related to claim handling activities.
- Manage according to established expense, reserve and settlement authority levels.

Talent/Performance Management
- Responsible to monitor volume and business plans, make timely staffing recommendations within established models and participate in identifying the ideal candidate.
- Responsible to identify and provide developmental opportunities through coaching and mentoring.
- Recognizes opportunities for technical and industry training as part of a personal and professional development program.
- Work with employees on performance management by setting cascading goals, giving and receiving feedback, documenting and delivering performance reviews, addressing performance issues, creating and implementing development plans while conforming to policies and other internal procedures.
- Responsible for salary administration recommendations that are directly linked to individual performance.
- Utilizes technology and talent management to increase efficiency and scalability to support corporate growth and service initiatives. Daily oversight of resources, workflow and processes
- Direct day to day operations which include tracking measures, analyzing reports, and reinforcing goals.
- Develop, recommend and implement continuous improvement initiatives which result in cost effective enhancements in quality and service. Builds positive relationships with internal/external customers to accomplish organizational goals
- Identify key issues and communicate to the proper audience in an appropriate and timely manner.
- Act as an expert resource for direct reports, other teams, business units and claims leadership.
- Collaborate with Distribution by participating in marketing meetings, agency and insured visits and other supporting activities.
- May lead and/or participate in initiatives that support claims strategies and financial goals.

Position Requirements

Essential Skills and Experience:

- Bachelors degree with related claims experience
- Effective problem solver, who anticipates issues, seeks out and analyzes information collaboratively to propose solutions. Takes ownership for a successful resolution.
- Anticipates needs of the customer and takes a proactive approach to ensure they are met.
- Hires and develops the right people in the right place at the right time to deliver exceptional claim handling results and quality service.
- Able to multi-task and reprioritize
- Effectively and creatively utilizes all resources (systems, people, etc.) to manage daily operations

BenefitsTo Joining The Hanover Team:

- Competitive Pay and Benefits

- Retirement/401(k) Program

- Beneficiary and Ability Assist Programs

- Travel Assistance Program

- Adoption Benefit

- Wellness Programs

- Matching Education Gifts Plan

- Employee Development/Education Assistance and Professional/Industry Designation Programs

- Generous "Time Off With Pay"

EEO Statement
The Hanover Insurance Group provides equal opportunity for employment and promotion to all qualified employees and applicants. No person shall be discriminated against in employment on the basis of race, color, religion, gender, age, national origin, marital status, disability, sexual orientation, veteran status or any other status or condition protected by applicable federal or state statutes. The Company is committed to maintaining an environment in which all employees are treated equitably and given the opportunity to achieve their full potential in the workplace.]]>http://jobs.hanover.com/job/Worcester-Unit-Manager%2C-Worker's-Compensation-Job-MA-01601/1567129/156712915671292012-06-14Hanover InsuranceClaimsfull-timeUSDstarting0BSWorcester, MA, US
Job ID #: 3114 Location: Worcester, MA
Functional Area: Accounting / Finance SBU: 45001 - Finance
Position Type: Full - Time
Education Required: Bachelors Degree
Experience Required: 5 - 7 Years
Relocation Provided: No

Job Description

“Our Policy is Performance”

Hanover Insurance is a winning company comprised of outstanding professionals focused on a single vision: to be the very best in our business. At The Hanover you will have the opportunity to: Grow Your Career, Love What You Do and Be Valued for Your Contributions.

Apply today and discover:

- Why in 2011 and 2010, we were recognized by Business Insurance as a Best Places to Work.

- How we continue to grow stronger through acquisitions, increased product offerings and unparalleled credit rating agency upgrades in the industry.

- How we build unique relationships with our Employees, Agent Partners and Customers.

- What it’s like to work for the best insurance company in the industry!!!

Position Overview/Summary:
Play a lead role in planning, execution and remediation of management's annual internal controls assessment in accordance with Section 404 of the Sarbanes-Oxley Act. Responsible for coordinating efforts of the controls team and serves as a subject matter expert to team and business management. Play a lead role in scoping management's annual assessment and review of business unit self assessment testing for complex and high cycles including IT cycles. Monitor design and operating effectiveness of internal controls over financial reporting, with a focus on internal controls related to IT and systems relevant for SOX.

Responsibilities/Essential Functions:

Cycle Ownership and execution of SOX 404 requirements

- Key resource/point person for BU and IT cycle owners involved in Sox Compliance and certification.

- Participate in risk based scoping, mapping, documentation, control evaluations, gap remediation and quarterly certifications.

- Ensure that key controls are designed and operating effectively throughout the year. Work with BU management to identify new and changed processes impacting SOX compliance and ensure that new controls are identified, documented and evaluated in a timely manner.

- For cycle responsibilities, monitor self assessment submissions to ensure SOX documentation is current and up to date. Monitor the completion of control self-assessments by location on a timely basis.

- Monitor overall SOX deficiencies and remediation efforts and report to management throughout the year. Propose remediation strategies and provide insight into process improvement opportunities to BU’s and management.

- Report to management and through internal systems on the Company's Section 302 certification as disclosed in the quarterly risk assessment forms.

- Facilitate annual external auditor review of IT and Systems controls (for SOX) and act as team liaison with both internal and external auditors on findings/issues related to internal controls over Systems and Information Technology/Security.

Drive efficiencies and maintain Section 404 awareness:

- Coordinate with management and SOX team to develop and deliver on-going training programs associated with SOX compliance, documentation and testing standards.

- Maintain Sox repository, work to enhance tools and process documentation, validation of testing and remediation documentation.

- Drive qualitative improvements in controls to become more efficient and effective and to reduce/eliminate control deficiencies.

Other:

- Performing other control related projects relevant for SOX.

- Coordinate Rating Agency Survey information from business units. Track management review and submission to rating agencies.

- Review and sample testing of select IT controls.

Position Requirements

- 4-7 years related industry experience, minimum of 5 years auditing or accounting experience, specifically Sarbanes-Oxley experience with a demonstrated understanding of internal controls and Sarbanes Oxley requirements

- Bachelor's Degree in Finance or Accounting preferred or equivalent work experience. MBA or CIA preferred. CISA highly desirable.

- Experienced in evaluating IT Internal Controls and systems relevant for SOX

- Extensive Knowledge of computer controls and best practices.

Key Competencies:
Analytical Thinking
Applies analytical techniques to resolve problems or issues.
Collaboration
Involves others to leverage additional knowledge or skills that lead to increased understanding. .
Influencing Others
Communicates ideas or positions in a persuasive manner that build support, agreement, or commitment.
Mentoring/Developing Others
Shares knowledge, skills or expertise with others; coaches others.
Technical Consulting
Provides technical guidance, and serves as a point of contact for clients/users, external contacts, and internal colleagues. Advises others on technical issues.

Benefits To Joining The Hanover Team:

- Competitive Pay and Benefits

- Retirement/401(k) Program

- Beneficiary and Ability Assist Programs

- Travel Assistance Program

- Adoption Benefit

- Wellness Programs

- Matching Education Gifts Plan

- Employee Development/Education Assistance and Professional/Industry Designation Programs

- Generous "Time Off With Pay"

The Hanover Insurance Group, Inc. (NYSE: THG), based in Worcester, Mass., is the holding company for a group of insurers that includes The Hanover Insurance Company, also based in Worcester, Citizens Insurance Company of America, headquartered in Howell, Michigan, Chaucer Holdings PLC, based in London and their affiliates.
The Hanover offers a wide range of property and casualty products and services to businesses, individuals, and families through a select group of independent agents across the U.S., and has been meeting its obligations to its agent partners and their customers for nearly 160 years. The company is ranked among the top 25 property and casualty insurers in the country and maintains excellent ratings from A.M. Best, Standard & Poor’s and Moody’s.

EEO Statement
The Hanover Insurance Group provides equal opportunity for employment and promotion to all qualified employees and applicants. No person shall be discriminated against in employment on the basis of race, color, religion, gender, age, national origin, marital status, disability, sexual orientation, veteran status or any other status or condition protected by applicable federal or state statutes. The Company is committed to maintaining an environment in which all employees are treated equitably and given the opportunity to achieve their full potential in the workplace.

The Hanover Insurance Group does not accept unsolicited Agency resumes. The Hanover Insurance Group will not pay fees to any third party agency or firm that does not have a signed "Employment Agency Agreement" already on file with Human Resources - The Office of Talent Management.

J2W:DIC]]>http://jobs.hanover.com/job/Worcester-Sr-Financial-Controls-Analyst-Job-MA-01601/1552904/155290415529042012-06-14Hanover InsuranceAccounting / Financefull-timeUSDstarting0BSWorcester, MA, US
Job ID #: 2830 Location: Worcester, MA
Functional Area: Customer Service SBU: 27100 - Commercial Lines Operations
Position Type: Full - Time
Education Required: Associates Degree
Experience Required: 1 - 3 Years
Relocation Provided: No

Job Description

“Our Policy is Performance”

Hanover Insurance is a winning company comprised of outstanding professionals focused on a single vision: to be the very best in our business. At The Hanover you will have the opportunity to: Grow Your Career, Love What You Do and Be Valued for Your Contributions.

Apply today and discover:

- Why, in 2010, we were recognized by The Boston Globe as a Top Places to Work and by Business Insurance as a Best Places to Work.

- How we continue to grow stronger through acquisitions, increased product offerings and unparalleled credit rating agency upgrades in the industry.

- How we build unique relationships with our Employees, Agent Partners and Customers.
…what it’s like to work for the best insurance company in the industry!!!

The Hanover Insurance Group is seeking Service Operations Professionals across several areas of our business within the Worcester, MA office.

Overview/Summary:
The Service Operations Professional (SOP) opportunities provide hands-on experience in an insurance company through immersion in one of our open service and operational roles. Our SOP Opportunities may be within the Commercial Lines, Personal Lines, or Claims business units, while providing cross functional learning opportunities and visibility throughout the enterprise. These roles are ideal for recent college graduates with either an Associates or Bachelors degree or for experienced service professionals, looking to develop technical skill sets and business acumen while practically applying this knowledge within the business. SOP employees will have incredible exposure to agencies, internal stakeholders, and/or insured parties alike.

Responsibilities:
- Provide customers/clients with consistently high levels of service to meet or exceed their needs
- Counsel, educate, and provide accurate insurance advice and solutions to clients, customers, and/or coworkers through research and established guidelines
- Research, gather, and analyze data toward recommendations and problem resolution
- Accurately relay information and make involved decisions using established guidelines, procedures, and philosophies
- Research/reconcile missing or inaccurate data within established authority limits
- Make suggestions regarding workflow and workflow improvement to gain process efficiencies and meet changing customer needs
- Provide The Hanover experience to all customers, internal and external
- Other duties as assigned

Position Requirements

- Associates or Bachelors Degree required
- Strong written and verbal communication skills required
- Critical thinking, problem-solving, and analytical skills
- High level of professionalism, ability to follow-up, and a customer service orientation
- Strong multi-tasking ability, organizational and time management skills
- Computer/technical skills
- Adaptability – quick learner, results-oriented
- Ability to earn Property and Casualty License and sales experience a plus

Benefits To Joining The Hanover Team:

- Competitive Pay and Benefits

- Retirement/401(k) Program

- Beneficiary and Ability Assist Programs

- Travel Assistance Program

- Adoption Benefit

- Wellness Programs

- Matching Education Gifts Plan

- Employee Development/Education Assistance and Professional/Industry Designation Programs

- Generous "Time Off With Pay"

The Hanover Insurance Group, Inc. (NYSE: THG), based in Worcester, Mass., is the holding company for a group of insurers that includes The Hanover Insurance Company, also based in Worcester; Citizens Insurance Company of America, headquartered in Howell, Mich., and their affiliates. The Hanover offers a wide range of property and casualty products and services to individuals, families and businesses through an extensive network of independent agents, and has been meeting its obligations to its agent partners and their customers for more than 150 years. Taken as a group, The Hanover ranks among the top 40 property and casualty insurers in the United States.

EEO Statement
The Hanover Insurance Group provides equal opportunity for employment and promotion to all qualified employees and applicants. No person shall be discriminated against in employment on the basis of race, color, religion, gender, age, national origin, marital status, disability, sexual orientation, veteran status or any other status or condition protected by applicable federal or state statutes. The Company is committed to maintaining an environment in which all employees are treated equitably and given the opportunity to achieve their full potential in the workplace.

The Hanover Insurance Group does not accept unsolicited Agency resumes. The Hanover Insurance Group will not pay fees to any third party agency or firm that does not have a signed "Employment Agency Agreement" already on file with Human Resources - The Office of Talent Management.]]>http://jobs.hanover.com/job/Worcester-Service-Operations-Professional-Job-MA-01601/1420873/142087314208732012-06-14Hanover InsuranceCustomer Servicefull-timeUSDstarting0BSWorcester, MA, US
Job ID #: 2948 Location: Worcester, MA
Functional Area: Information Technology SBU: 85600 - Hanover Technology Group
Position Type: Full - Time
Education Required: Bachelors Degree
Experience Required: 7 - 10 Years
Relocation Provided: No

Job Description

At Hanover Insurance “Our Policy is Performance”

Hanover Insurance is a winning company comprised of outstanding professionals focused on a single vision: to be the very best in our business. At The Hanover you will have the opportunity to: Grow Your Career, Love What You Do and Be Valued for Your Contributions.

We currently have an immediate opening for a Sr. Enterprise IT Security Architect in our Worcester, MA Headquarters.

The Sr. Security Architect will be an active participant and leader in creating a holistic approach to developing and managing the company's security strategy. This position drives the security architecture, security framework, and technical security roadmap for the Hanover Insurance Group. This role will have a business-driven mindset and seeks to develop structured inter-relationships between technology and processes to support the long-term needs of the business. Deliverables include clear communication of strategy, project management, and on-going assessment for initiatives across the enterprise.
You Will:

- Work closely with the Enterprise Architects, CISO and the Security Operations organization. The successful candidate will be responsible for participating in the following activities:
- Be responsible for the development and evolution the Hanover's enterprise security architecture strategy and road map.
- Build the architecture framework through a consistent set of security principles, technology standards and architectural constructs which guide the solution design, engineering and deployment of Hanover's IT solutions.
- Design and develop security patterns that help mitigate security risks within IT and ensure effective development of IT Solutions
- Drive the Enterprise Access and Identity Management strategy and road map.
- Collaborate closely with the Solution Architects and application teams to design solutions that incorporate present view of security
- Communicate and influence the other engineers, managers and business teams on ensuring policy and procedures regarding use of security products, techniques, and patterns are followed.
- Partner with various cross functional teams to ensure compliance to industry and company standards including SOX and PCI.
- Analyze and define the strategy and direction to mitigate security risks within the Enterprise Architecture and Infrastructure organizations.
- Acts as a change agent within the organization through hands on technical leadership. Demonstrates and encourages continuous development.
- Be viewed as an expert in security technology and application technology at the Hanover with a broad knowledge of related technology areas.
- Be proficient in a wide range of technologies and be passionate about protecting the environment, employees and company assets in all forms.

Position Requirements

- Minimum 6 years combined experience in IT Software and Infrastructure, networking and security.
- Minimum 4 years working with Internet, web and networking technologies in both Unix and Microsoft environments.
- Strong working experience working with the following security technologies: access and identity management solutions, IDS/IPS, digital certificates, encryption and authentication techniques.
- Degree in Computer Science or equivalent field of study
- Training in Information Security-specific disciplines
- CISM, CISSP or SSCP certification a plus.
- Solid understanding of and ability to speak authoritatively to security principles such as authentication/authorization, access control, and forensic analysis.
- Demonstrated interpersonal, analytical, organizational, written and verbal communication skills.
- Demonstrated ability to communicate to all levels of an organization.
- Demonstrated knowledge of recognized IT Security-related standards and technologies

Apply today and discover:
- Why, in 2010, we were recognized by The Boston Globe as a Top Places to Work and by Business Insurance as a Best Places to Work.
- How we continue to grow stronger through acquisitions, increased product offerings and unparalleled credit rating agency upgrades in the industry.
- How we build unique relationships with our Employees, Agent Partners and Customers.
…what it’s like to work for the best insurance company in the industry!!!

Benefits To Joining The Hanover Team:
- Competitive Pay and Benefits
- Retirement/401(k) Program
- Beneficiary and Ability Assist Programs
- Travel Assistance Program
- Adoption Benefit
- Wellness Programs
- Matching Education Gifts Plan
- Employee Development/Education Assistance and Professional/Industry Designation Programs
- Generous "Time Off With Pay"

The Hanover Insurance Group, Inc. (NYSE: THG), based in Worcester, Mass., is the holding company for a group of insurers that includes The Hanover Insurance Company, also based in Worcester, Citizens Insurance Company of America, headquartered in Howell, Michigan, Chaucer Holdings PLC, based in London and their affiliates.
The Hanover offers a wide range of property and casualty products and services to businesses, individuals, and families through a select group of independent agents across the U.S., and has been meeting its obligations to its agent partners and their customers for nearly 160 years. The company is ranked among the top 25 property and casualty insurers in the country and maintains excellent ratings from A.M. Best, Standard & Poor’s and Moody’s.

EEO Statement
The Hanover Insurance Group provides equal opportunity for employment and promotion to all qualified employees and applicants. No person shall be discriminated against in employment on the basis of race, color, religion, gender, age, national origin, marital status, disability, sexual orientation, veteran status or any other status or condition protected by applicable federal or state statutes. The Company is committed to maintaining an environment in which all employees are treated equitably and given the opportunity to achieve their full potential in the workplace.

The Hanover Insurance Group does not accept unsolicited Agency resumes. The Hanover Insurance Group will not pay fees to any third party agency or firm that does not have a signed "Employment Agency Agreement" already on file with Human Resources - The Office of Talent Management.

J2W:DIC]]>http://jobs.hanover.com/job/Worcester-Sr_-IT-Security-Architect-Job-MA-01601/1470082/147008214700822012-06-14Hanover InsuranceInformation Technologyfull-timeUSDstarting0BSWorcester, MA, US
Job ID #: 3027 Location: Worcester, MA
Functional Area: Product Management SBU: 79300 - Commercial Lines Home Office
Position Type: Full - Time
Education Required: Bachelors Degree
Experience Required: 7 - 10 Years
Relocation Provided:

Job Description

“Our Policy is Performance” Hanover Insurance is a winning company comprised of outstanding professionals focused on a single vision: to be the very best in our business. At The Hanover you will have the opportunity to: Grow Your Career, Love What You Do and Be Valued for Your Contributions. Apply today and discover:

- Why, in 2010, we were recognized by The Boston Globe as a Top Places to Work and by Business Insurance as a Best Places to Work.
- How we continue to grow stronger through acquisitions, increased product offerings and unparalleled credit rating agency upgrades in the industry.
- How we build unique relationships with our Employees, Agent Partners and Customers. …what it’s like to work for the best insurance company in the industry!!!

Reporting to the AVP, Commercial Casualty, the Commercial Casualty Underwriting Director will lead multiple large-scale projects of critical strategic importance including new product and rating development.

National Responsibilities for CL Auto & GL:
- Research underwriting issues, establish and/or modify underwriting policy, guidelines, and appetite as well as prepare communications to Home Office management and/or the field for implementation of underwriting direction.
- Operate as Commercial Auto and GL Subject Matter Expert providing expert advice to Division Underwriting Consultants, Territorial Managers and others in the segment on technical underwriting issues and/or referrals from the field.
- Setting Underwriting directions
- Partner with Product Development and Actuarial in innovating new and enhancing existing products.
- Coverage Analysis
- Deliver entry level and experienced level underwriting training
- Provide consultative direction of underwriting referrals
- Analyze financial performance in Commercial Auto and GL; identify trends in performance and develop recommendations for improvement as needed. Review countrywide results to evaluate execution in the field and recommend/implement corrective actions as needed to address identified issues

Position Requirements

- Minimum 7-10 years’ experience with some emphasis on Commercial Auto and GL
- Strong insurance coverage and product development knowledge
- Superior analytical & problem-solving skills
- Aptitude for numerical and/or financial evaluation of business performance
- Ability to work in a dynamic environment on multiple projects, tasks or assignments
- Results orientation
- Superior communication skills, both oral & written
- Motivated self-starter with demonstrated initiative; ability to work independently with minimal direction
- Ability to deal confidently with all levels of the organization, including senior executives in Home Office, field managers and field underwriters
- Experience training and developing underwriters
- Basic competency with desktop applications such as Microsoft WORD and EXCEL

Benefits To Joining The Hanover Team:

- Competitive Pay and Benefits
- Retirement/401(k) Program
- Beneficiary and Ability Assist Programs
- Travel Assistance Program
- Adoption Benefit
- Wellness Programs
- Matching Education Gifts Plan
- Employee Development/Education Assistance and Professional/Industry Designation Programs
- Generous "Time Off With Pay" The Hanover Insurance Group, Inc. (NYSE: THG), based in Worcester, Mass., is the holding company for a group of insurers that includes The Hanover Insurance Company, also based in Worcester, Citizens Insurance Company of America, headquartered in Howell, Michigan, Chaucer Holdings PLC, based in London and their affiliates. The Hanover offers a wide range of property and casualty products and services to businesses, individuals, and families through a select group of independent agents across the U.S., and has been meeting its obligations to its agent partners and their customers for nearly 160 years. The company is ranked among the top 25 property and casualty insurers in the country and maintains excellent ratings from A.M. Best, Standard & Poor’s and Moody’s. EEO Statement The Hanover Insurance Group provides equal opportunity for employment and promotion to all qualified employees and applicants. No person shall be discriminated against in employment on the basis of race, color, religion, gender, age, national origin, marital status, disability, sexual orientation, veteran status or any other status or condition protected by applicable federal or state statutes. The Company is committed to maintaining an environment in which all employees are treated equitably and given the opportunity to achieve their full potential in the workplace. The Hanover Insurance Group does not accept unsolicited Agency resumes. The Hanover Insurance Group will not pay fees to any third party agency or firm that does not have a signed "Employment Agency Agreement" already on file with Human Resources - The Office of Talent Management.]]>http://jobs.hanover.com/job/Worcester-Director%2C-Commerical-Lines-Auto-Product-Development-Job-MA-01601/1505274/150527415052742012-06-14Hanover InsuranceProduct Managementfull-timeUSDstarting0BSWorcester, MA, US
Job ID #: 3077 Location: Worcester, MA
Functional Area: Product Management SBU: 79600 - Personal Lines Home Office
Position Type: Full - Time
Education Required: Bachelors Degree
Experience Required: 3 - 5 Years
Relocation Provided: No

Job Description

“Our Policy is Performance”
Hanover Insurance is a winning company comprised of outstanding professionals focused on a single vision: to be the very best in our business. At The Hanover you will have the opportunity to: Grow Your Career, Love What You Do and Be Valued for Your Contributions.
Apply today and discover:

*
Why, in 2010, we were recognized by The Boston Globe as a Top Places to Work and by Business Insurance as a Best Places to Work.
*
How we continue to grow stronger through acquisitions, increased product offerings and unparalleled credit rating agency upgrades in the industry.
*
How we build unique relationships with our Employees, Agent Partners and Customers.

The Hanover Insurance Group is seeking a Personal Lines Product Analyst for our Worcester, MA office.

Position Overview/Summary:
The Product Analyst participates in the development, implementation, and monitoring of product management initiatives which includes the development of new products, modifying existing products, and maintenance of current products and implementing system enhancements.

Responsibilities/Essential Functions:
- Using project management skills and techniques, coordinate cross-functional implementation activities with Claims, Marketing, Operations, State Management, Systems, and Distribution as required.
- Write business specifications and manage system project development ensuring timely delivery, maintenance of tracking documentation and communication within the department
- Provide analytical research and ongoing analysis support for Product Management’s Premium Pursuit, Margin Improvement, and Expense Reduction initiatives.
- Analyze areas of opportunity in PL Product Design consistent with established priorities.
- Review and evaluate competitor insurance products and services on an ongoing basis. Maintain a comparison of key competitor’s products and services compared to Hanover’s offerings. Help identify Hanover new product offerings. Assists with research and analysis of new product ideas and interprets results.
- Apply analytical methods to a variety of problems and situations as appropriate.
- Assigned product functions are handled with little supervision and with the appropriate level of urgency, quality & communication. Develop ability to make decisions independent
- Increased ability to multi-task, prioritize for self with little supervision, shift priorities and support more complex projects as product knowledge develops.
- Provide technical guidance, and serves as a point of contact for clients/users, external contacts, and internal colleagues. Is a resource to provide advice to others on technical issues.

Position Requirements:
- Bachelor’s Degree required
- Typically has 3 to 5 years related experience
- Knowledge and understanding of insurance principles, including underwriting, pricing, rating, product development and contracts.
- Excellent verbal and written communication skills
- Excellent interpersonal skills with the ability to work in a team environment
- Underwriting Experience a plus
- Excellent analytical and problem solving skills
- Excellent time management skills
- Effectively manage multiple priorities and objectives to meet deliverables.
- Effective in cultivating strong business relationships, able to overcome obstacles and find common ground for pursuing business opportunities. Able to identify and pull the right people/functions together to create plans and resolve problems.
- A high level of independent decision making and judgment is required
- Proactively identifies present and future obstacles, issues, and opportunities; takes actions to address such obstacles, issues, and opportunities.
- Easily adapts to new, different, or changing situations, requirements, or priorities. Has an understanding and appreciation of individual differences.
- Prior Experience in writing and interpreting business requirements is a plus
- Proficient in Microsoft Office and database applications

Benefits To Joining The Hanover Team:

- Competitive Pay and Benefits

- Retirement Savings Plan: 401(k) Program with Company Match with additional Company contributions
- Beneficiary and Ability Assist Programs

- Travel Assistance Program

- Adoption Benefit

- Wellness Programs

- Matching Education Gifts Plan

- Employee Development and Education Assistance and Professional and Industry Designation Programs
- Generous "Time Off With Pay"

The Hanover Insurance Group, Inc. (NYSE: THG), based in Worcester, Massachusetts, is the holding company for a group of insurers that includes The Hanover Insurance Company, also based in Worcester; Citizens Insurance Company of America, headquartered in Howell, Michigan, and their affiliates. The Hanover offers a wide range of property and casualty products and services to individuals, families and businesses through an extensive network of independent agents, and has been meeting its obligations to its agent partners and their customers for more than 150 years. Taken as a group, The Hanover ranks among the top 40 Property and Casualty insurers in the United States.

EEO Statement The Hanover Insurance Group provides equal opportunity for employment and promotion to all qualified employees and applicants. No person shall be discriminated against in employment on the basis of race, color, religion, gender, age, national origin, marital status, disability, sexual orientation, veteran status or any other status or condition protected by applicable federal or state statutes. The Company is committed to maintaining an environment in which all employees are treated equitably and given the opportunity to achieve their full potential in the workplace.

The Hanover Insurance Group does not accept unsolicited Agency resumes. The Hanover Insurance Group will not pay fees to any third party agency or firm that does not have a signed "Employment Agency Agreement" already on file with Human Resources - The Office of Talent Management.]]>http://jobs.hanover.com/job/Worcester-PL-Product-Analyst-Job-MA-01601/1527017/152701715270172012-06-14Hanover InsuranceProduct Managementfull-timeUSDstarting0BSWorcester, MA, US
Job ID #: 3378 Location: Worcester, MA
Functional Area: Human Resources SBU: 85510 - Human Resources
Position Type: Full - Time
Education Required: Bachelors Degree
Experience Required: 7 - 10 Years
Relocation Provided:

Job Description

“Our Policy is Performance”

Hanover Insurance is a winning company comprised of outstanding professionals focused on a single vision: to be the very best in our business. At The Hanover you will have the opportunity to: Grow Your Career, Love What You Do and Be Valued for Your Contributions.

Apply today and discover:

- Why in 2011 and 2010, we were recognized by Business Insurance as a Best Places to Work.

- How we continue to grow stronger through acquisitions, increased product offerings and unparalleled credit rating agency upgrades in the industry.

- How we build unique relationships with our Employees, Agent Partners and Customers.

- What it’s like to work for the best insurance company in the industry!!!

Overview/Summary: Leads development and implementation of human capital requirements to successfully execute client business strategy. Anticipates future HR resource requirements of senior clients based on business, industry and market conditions. Evaluates the results of HR initiatives that impact client operations and results. Provides broad scale HR consulting and problem-solving solutions to senior business leaders, operates as a full member of the business leaders management team. Operate effectively across a matrixed environment of subject matter expertise and resources to consistently achieve business unit and enterprise goals. Skillfully leads HR multi-dimensional change and talent management efforts. May have the potential to lead HR staff.

Responsibilities/Essential Functions:

- Aggressively collaborate with HR and Business members to assess business “want” and effectively deliver what they “need”.

- Establish and use metrics and analytics to show ROI for HR strategies

- Appropriately influence and challenge Business decisions from an HR perspective

- Develop and consult with business leaders on change management strategies. Partner with leadership, management and respective HR talent to effectively drive and implement change efforts.

- Coach & mentor HR Business Partners on executing Organization Effectiveness Strategies.

- Collaborate with HR leadership in the design of strategic HR programs/processes that align with business needs and external best practices including – Talent Acquisition, Talent Management, Rewards & Recognition and Employee Relations & HR Compliance.

- Partner with appropriate HR members to ensure business & HR strategies are interconnected and effectively managed.

- Work with direct reports to build organizational bench strength and capability by actively engaging employees through talent planning initiatives and key developmental experiences

Position Requirements

- Bachelor’s Degree (preferred), Master’s or MBA (preferred)

- 7 -10 years of experience in human resources

- Property & Casualty or financial services background a plus

- Experience supporting Corporate groups strongly preferred

- Expertise in areas of organizational effectiveness, talent acquisition, talent management, and development, management and leadership development, and change management

- Leading and motivating teams

- High-level management of complex projects that may involve multiple HR practices

- Leading and managing change in the business and in HR

- Demonstrated experience with influencing the business strategy and shaping HR strategic direction.

- Strategic Thought Partner

Benefits To Joining The Hanover Team:

- Competitive Pay and Benefits

- Retirement/401(k) Program

- Beneficiary and Ability Assist Programs

- Travel Assistance Program

- Adoption Benefit

- Wellness Programs

- Matching Education Gifts Plan

- Employee Development/Education Assistance and Professional/Industry Designation Programs

- Generous "Time Off With Pay"

The Hanover Insurance Group, Inc. (NYSE: THG), based in Worcester, Mass., is the holding company for a group of insurers that includes The Hanover Insurance Company, also based in Worcester, Citizens Insurance Company of America, headquartered in Howell, Michigan, Chaucer Holdings PLC, based in London and their affiliates.
The Hanover offers a wide range of property and casualty products and services to businesses, individuals, and families through a select group of independent agents across the U.S., and has been meeting its obligations to its agent partners and their customers for nearly 160 years. The company is ranked among the top 25 property and casualty insurers in the country and maintains excellent ratings from A.M. Best, Standard & Poor’s and Moody’s.

EEO Statement
The Hanover Insurance Group provides equal opportunity for employment and promotion to all qualified employees and applicants. No person shall be discriminated against in employment on the basis of race, color, religion, gender, age, national origin, marital status, disability, sexual orientation, veteran status or any other status or condition protected by applicable federal or state statutes. The Company is committed to maintaining an environment in which all employees are treated equitably and given the opportunity to achieve their full potential in the workplace.

The Hanover Insurance Group does not accept unsolicited Agency resumes. The Hanover Insurance Group will not pay fees to any third party agency or firm that does not have a signed "Employment Agency Agreement" already on file with Human Resources - The Office of Talent Management.]]>http://jobs.hanover.com/job/Worcester-Director-HR-Job-MA-01601/1733464/173346417334642012-06-14Hanover InsuranceHuman Resourcesfull-timeUSDstarting0BSWorcester, MA, US
Job ID #: 3372 Location: Worcester, MA
Functional Area: Marketing SBU: 22001 - Personal Lines Operations
Position Type: Full - Time
Education Required: Bachelors Degree
Experience Required: 7 - 10 Years
Relocation Provided: No

Job Description

“Our Policy is Performance”

Hanover Insurance is a winning company comprised of outstanding professionals focused on a single vision: to be the very best in our business. At The Hanover you will have the opportunity to: Grow Your Career, Love What You Do and Be Valued for Your Contributions.

Apply today and discover:

- Why, in 2010, we were recognized by The Boston Globe as a Top Places to Work and by Business Insurance as a Best Places to Work.

- How we continue to grow stronger through acquisitions, increased product offerings and unparalleled credit rating agency upgrades in the industry.

- How we build unique relationships with our Employees, Agent Partners and Customers.
…what it’s like to work for the best insurance company in the industry!!!

The Hanover Insurance group is seeking a Marketing Operations Manager within our Personal Lines division and in our Worcester, MA office.

Position Overview/Summary:

The PL Marketing Operations Manager has responsibility for successful execution of strategy within and outside of area of responsibility. This role partners with Personal Lines Operations leadership to define strategy. Requires significant interaction with senior management within in PL Operations and throughout the company. May lead a team of managers and employees.

Responsibilities/Essential Functions:

Ongoing activities associated with work product quality

Talent/Performance Management
 Leads decisions for hiring Managers within their operation
 Responsible to monitor volume and business plans, make timely staffing recommendations within established models
 May participate or lead strategy development and decision making and is responsible for effective implementation for applicable unit/team.
 Responsible to identify and provide developmental opportunities through coaching and mentoring
 Authorize opportunities for technical and industry training as part of a personal and professional development program
 Leads performance management by setting cascading goals, giving and receiving feedback, documenting and delivering performance reviews, addressing performance issues, creating and implementing development plans while conforming to policies and other internal procedures
 Responsible for salary administration recommendations that are directly linked to individual performance
 Utilizes technology and talent management to increase efficiency and scalability to support growth and service initiatives

Daily oversight of resources, workflow and processes
 Champions process management, analysis, & design to deliver best-in-class response times, & output quality.
 Drives & coordinates process to continually improve service, reduce expense, increase responsiveness & flexibility, & manage growth & change
 Develops and uses cost-benefit analyses for resource and program prioritization. Evaluates and resolves competing priorities based on forecast and desired outcomes, and tracks and adjusts both priorities and resources based on measured results
Builds positive relationships with internal/external customers to accomplish organizational goals
 Champion cross-functional & cross site collaboration to identify & promote operations best practices.
 Lead, create & support key relationships with Agents, Field, State Management, & internal & external stakeholders.
 Act as an expert resource for direct reports, other teams, business units and PL leadership
 Responsible for communicating results/issues to upper level management.]

Position Requirements

Required Skills and Experience:
- Bachelors degree with 5+ years of relevant work experience with an emphasis on insurance or risk operations including contact/call center, underwriting & process/production management.
- Prior management experience required
- Strong operations management skills, including project and program management, process analysis and design
- Effective problem solver, who anticipates issues, seeks out and analyzes information collaboratively to propose solutions. Takes ownership for a successful resolution.
- Anticipates needs of the customer and takes a proactive approach to ensure they are met.
- Hires and develops the right people in the right place at the right time to deliver exceptional results and quality service.
- Thrives on reconciling multiple, competing issues and priorities. Able to maintain focus and accountability in ambiguous situations
- Effectively and creatively utilizes all resources (systems, people, etc.) to manage daily operations
- Strong people management skills, effective at coaching and motivating staff. Serves as a role model in building effective relationships
- Excellent communicator; communicates frequently in a clear, concise manner;
- Able to understand and articulate PL operations in a way that drives and achieves team(s) results
- Strategic Focus; Integrates and balances big-picture concerns with day-to-day activities.
- Effectively establishes consistency in execution across multiple teams

Benefits To Joining The Hanover Team:

- Competitive Pay and Benefits

- Retirement/401(k) Program

- Beneficiary and Ability Assist Programs

- Travel Assistance Program

- Adoption Benefit

- Wellness Programs

- Matching Education Gifts Plan

- Employee Development/Education Assistance and Professional/Industry Designation Programs

- Generous "Time Off With Pay"

The Hanover Insurance Group, Inc. (NYSE: THG), based in Worcester, Mass., is the holding company for a group of insurers that includes The Hanover Insurance Company, also based in Worcester; Citizens Insurance Company of America, headquartered in Howell, Mich., and their affiliates. The Hanover offers a wide range of property and casualty products and services to individuals, families and businesses through an extensive network of independent agents, and has been meeting its obligations to its agent partners and their customers for more than 150 years. Taken as a group, The Hanover ranks among the top 40 property and casualty insurers in the United States.

EEO Statement
The Hanover Insurance Group provides equal opportunity for employment and promotion to all qualified employees and applicants. No person shall be discriminated against in employment on the basis of race, color, religion, gender, age, national origin, marital status, disability, sexual orientation, veteran status or any other status or condition protected by applicable federal or state statutes. The Company is committed to maintaining an environment in which all employees are treated equitably and given the opportunity to achieve their full potential in the workplace.

The Hanover Insurance Group does not accept unsolicited Agency resumes. The Hanover Insurance Group will not pay fees to any third party agency or firm that does not have a signed "Employment Agency Agreement" already on file with Human Resources - The Office of Talent Management.]]>http://jobs.hanover.com/job/Worcester-PL-Marketing-Operations-Manager-Job-MA-01601/1737300/173730017373002012-06-14Hanover InsuranceMarketingfull-timeUSDstarting0BSWorcester, MA, US
Job ID #: 3256 Location: Worcester, MA
Functional Area: Information Technology SBU: 85600 - Hanover Technology Group
Position Type: Full - Time
Education Required: Masters Degree
Experience Required: More than 10 years
Relocation Provided: No

Job Description

The Hanover Insurance Group is seeking an experienced PMO Program Manager for our Worcester, MA Headquarters.

“Our Policy is Performance”

Hanover Insurance is a winning company comprised of outstanding professionals focused on a single vision: to be the very best in our business. At The Hanover you will have the opportunity to: Grow Your Career, Love What You Do and Be Valued for Your Contributions.

High Level Position Description:
The PMO Program Manager is responsible for fulfilling several key functions within the Program Management Office within the Hanover Technology Group. The Program Manager will lead the Project Management Practice Center by creating the mission and strategy for the practice and by continuing to develop the future talent capabilities of the project management staff.

In addition, the Program Manager will participate in a variety of tasks in support of the day-to-day operation of the PMO. This includes leading and facilitating meetings with Senior Leadership, producing monthly metrics and reporting packages as well as supporting audits and ongoing project governance.

The Program Manager will also be expected to lead strategic initiatives by working with partners across the HTG organization to continue refine our processes to improve the delivery of customer value and to increase speed to market. The Program Manager will coach and mentor project teams to best practice and will continue to maintain a strategic focus by keeping current with industry trends and by bringing innovation to the Software Development Life Cycle process.

Responsibilities:

- Assume overall responsibility for the Project Management Staff including setting performance goals, conducting performance reviews and providing ongoing talent development and support

- Provide skilled project management capabilities to ensure effective project delivery

- Execute all key operational functions required to support the execution of the IT investment portfolio efficiently and with a high degree of quality

- Help build new capabilities to allow the HTG organization to better manage the IT investment portfolio to ensure there is alignment between IT spend and the business strategy

- Contribute to the development of enhanced metrics to provide more insight to Leadership and to allow teams to self-correct in time to avoid project delays and to remain on budget

- Identify and drive key changes to our software development life cycle

- Mentor and consult with strategic partners across the HTG organization

Position Requirements

Experience:

- Minimum of ten years experience in a project or program management role leading Information Technology Projects

- Proven experience managing a staff of 8 or more employees

- Recent experience within an IT Project Management Office

- Proven Track Record in successfully delivering highly complex projects on time, on budget and with a high degree of quality

- Experienced in leveraging structured project management methodologies to lead large project teams in software application development

- Knowledge and experience with different software development methodologies including Agile and Waterfall

- Demonstrated skill as a change agent in successfully leading process improvement initiatives across complex organizations

- Experience with applying Lean or Six Sigma tools and techniques to process improvement projects

Skills:

- Excellent Verbal and Written Communication capabilities across all levels of Leadership

- Demonstrated ability to lead with passion, commitment and determination

- Ability to understand "the big picture" and to apply advanced knowledge of project management methodology, best practices, tools and processes

- Highly trained / skilled as a Project Management professional

- Ability to develop strategic partnerships

- Skilled in all aspects of talent management

- Proven history of driving organizational change

- Skilled in the use of MS Project Server and Excel pivot tables

Education and Certifications:

- Bachelors Degree Required

- PMP or other Project management certification Required

- Masters in Management, Business, or Computer Science Required

- Lean or Six Sigma certification Preferred

Apply today and discover:

- Why, in 2010, we were recognized by The Boston Globe as a Top Places to Work and by Business Insurance as a Best Places to Work.

- How we continue to grow stronger through acquisitions, increased product offerings and unparalleled credit rating agency upgrades in the industry.

- How we build unique relationships with our Employees, Agent Partners and Customers.
…what it’s like to work for the best insurance company in the industry!!!

Benefits To Joining The Hanover Team:

- Competitive Pay and Benefits

- Retirement/401(k) Program

- Beneficiary and Ability Assist Programs

- Travel Assistance Program

- Adoption Benefit

- Wellness Programs

- Matching Education Gifts Plan

- Employee Development/Education Assistance and Professional/Industry Designation Programs

- Generous "Time Off With Pay"

The Hanover Insurance Group, Inc. (NYSE: THG), based in Worcester, Mass., is the holding company for a group of insurers that includes The Hanover Insurance Company, also based in Worcester, Citizens Insurance Company of America, headquartered in Howell, Michigan, Chaucer Holdings PLC, based in London and their affiliates.
The Hanover offers a wide range of property and casualty products and services to businesses, individuals, and families through a select group of independent agents across the U.S., and has been meeting its obligations to its agent partners and their customers for nearly 160 years. The company is ranked among the top 25 property and casualty insurers in the country and maintains excellent ratings from A.M. Best, Standard & Poor’s and Moody’s.

EEO Statement
The Hanover Insurance Group provides equal opportunity for employment and promotion to all qualified employees and applicants. No person shall be discriminated against in employment on the basis of race, color, religion, gender, age, national origin, marital status, disability, sexual orientation, veteran status or any other status or condition protected by applicable federal or state statutes. The Company is committed to maintaining an environment in which all employees are treated equitably and given the opportunity to achieve their full potential in the workplace.

The Hanover Insurance Group does not accept unsolicited Agency resumes. The Hanover Insurance Group will not pay fees to any third party agency or firm that does not have a signed "Employment Agency Agreement" already on file with Human Resources - The Office of Talent Management.]]>http://jobs.hanover.com/job/Worcester-PMO-Program-Manager-Job-MA-01601/1670382/167038216703822012-06-14Hanover InsuranceInformation Technologyfull-timeUSDstarting0BSWorcester, MA, US
Job ID #: 3273 Location: Worcester, MA
Functional Area: Claims SBU: 85100 - Risk Management Claims
Position Type: Full - Time
Education Required: High School Diploma
Experience Required: 1 - 3 Years
Relocation Provided: No

Job Description

The Hanover Insurance Group is seeking an Inside Appraiser in our Worcester, MA location

Hanover Insurance is a winning company comprised of outstanding professionals focused on a single vision: to be the very best in our business. At The Hanover you will have the opportunity to: Grow Your Career, Love What You Do and Be Valued for Your Contributions.

“Our Policy is Performance”

Position Overview/Summary:
Position involves analysis of vehicle repair shop appraisals and entry of appraisal into Company system, negotiation of cost-effective repair alternatives according to Company guidelines, and timely completion of assignments.

Responsibilities/Essential Functions:

- Reviews shop repair estimates, applying Company guidelines
- Negotiates cost-effective repair figures according to Company guidelines and State regulations
- Compares loss description to estimation of damages
- Review requested estimate supplements during course of vehicle repair
- Demonstrates awareness of and identifies fraud indicators
- Applies knowledge of basic policy coverage
- May be required to perform a physical inspection at a drive in location or in the field occasionally
- Responsible for completing appraisals on an automated appraisal system at the time of inspection or estimate review

Position Requirements

Required Skills, Key Success Factors and Experience:

- Typically has 1-3 years automotive-related and /or appraisal experience
- High school diploma or equivalent; college degree preferred
- Knowledge and application of fundamental claims practices and procedures
- With minimal oversight, performs work within specific limits and authority
- State licensing (as required)
- Understanding of applicable regulations
- Must be flexible with respect to work scheduling issues or changes that may arise unexpectedly due business needs or demands
- Possesses strong customer service skills and behaviors
- Makes decisions in an informed, confident and timely manner
- Maintains constructive working relationships despite differing perspectives
- Strong organizational and time management skills
- Ability to negotiate skillfully in difficult situations with both internal and external groups. Demonstrates ability to win concessions without damaging relationships.
- Demonstrates strong written and verbal communication skills. Promotes and facilitates free and open communication.
- Thinks critically and anticipates, recognizes, identifies and develops solutions to problems in a timely manner.
- Easily adapts to new or different changing situations, requirements or priorities.
- Cultivates an environment of teamwork and collaboration
- Operates with latitude for un-reviewed action or decision.
- Computer experience (MS Office, excel, word, etc)
- Proficient using Claims systems (i.e. PMS, HCS)

Benefits To Joining The Hanover Team:

- Competitive Pay and Benefits

- Retirement/401(k) Program

- Beneficiary and Ability Assist Programs

- Travel Assistance Program

- Adoption Benefit

- Wellness Programs

- Matching Education Gifts Plan

- Employee Development/Education Assistance and Professional/Industry Designation Programs

- Generous "Time Off With Pay"

Apply today and discover:

- Why, in 2010, we were recognized by The Boston Globe as a Top Places to Work and by Business Insurance as a Best Places to Work.

- How we continue to grow stronger through acquisitions, increased product offerings and unparalleled credit rating agency upgrades in the industry.

- How we build unique relationships with our Employees, Agent Partners and Customers.
…what it’s like to work for the best insurance company in the industry!!!

The Hanover Insurance Group, Inc. (NYSE: THG), based in Worcester, Mass., is the holding company for a group of insurers that includes The Hanover Insurance Company, also based in Worcester, Citizens Insurance Company of America, headquartered in Howell, Michigan, Chaucer Holdings PLC, based in London and their affiliates.
The Hanover offers a wide range of property and casualty products and services to businesses, individuals, and families through a select group of independent agents across the U.S., and has been meeting its obligations to its agent partners and their customers for nearly 160 years. The company is ranked among the top 25 property and casualty insurers in the country and maintains excellent ratings from A.M. Best, Standard & Poor’s and Moody’s.

EEO Statement
The Hanover Insurance Group provides equal opportunity for employment and promotion to all qualified employees and applicants. No person shall be discriminated against in employment on the basis of race, color, religion, gender, age, national origin, marital status, disability, sexual orientation, veteran status or any other status or condition protected by applicable federal or state statutes. The company is willing to provide reasonable accommodation to all qualified disabled persons in order to assist them in performing the essential functions of their positions. The Company is committed to maintaining an environment in which all employees are treated equitably and given the opportunity to achieve in the workplace.]]>http://jobs.hanover.com/job/Worcester-Inside-Appraiser-Job-MA-01601/1689513/168951316895132012-06-14Hanover InsuranceClaimsfull-timeUSDstarting0BSWorcester, MA, US
Job ID #: 3312 Location: Worcester, MA
Functional Area: Product Management SBU: 79300 - Commercial Lines Home Office
Position Type: Full - Time
Education Required: Bachelors Degree
Experience Required: 7 - 10 Years
Relocation Provided: Yes

Job Description

“Our Policy is Performance”

Hanover Insurance is a winning company comprised of outstanding professionals focused on a single vision: to be the very best in our business. At The Hanover you will have the opportunity to: Grow Your Career, Love What You Do and Be Valued for Your Contributions.

Apply today and discover:
- Why, in 2010, we were recognized by The Boston Globe as a Top Places to Work and by Business Insurance as a Best Places to Work.
- How we continue to grow stronger through acquisitions, increased product offerings and unparalleled credit rating agency upgrades in the industry.
- How we build unique relationships with our Employees, Agent Partners and Customers.
…what it’s like to work for the best insurance company in the industry!!!

In a dynamic environment where product distinctiveness is a main pillar of our strategy, lead the product development area, through innovation & creativity, to ensure Hanover Commercial Lines businesses and product capabilities optimally support corporate strategy, maximize profit opportunities, are market competitive, and meet the needs of Hanover’s Partner Agents.

Responsibilities/Essential Functions:

- Work with senior business leaders and underwriting to develop the product strategy for Hanover’s Commercial Lines businesses
- Responsible for the research/competitor analysis, development, launch and implementation of new/enhanced product capabilities in response to market, line specific trends and/or regulatory changes
- Oversee all aspects of the development lifecycle including design, planning, development and maintenance
- Collaborate with teams from underwriting, compliance, operations and technology in the development of new products as well as maintenance updates
- Conduct in depth review of competitor product capability, market and industry trends and in accordance with Hanover’s product strategy and risk appetite, propose additional product enhancements
- Garner resources, plan and manage Product Development resources. Including accountability for all personnel related decisions such as resource allocation, selection, performance and compensation planning and disciplinary and performance actions
- Filter and prioritize new product and enhancement requests
- Monitor, assess and improve the process, tools and team capabilities within the development lifecycle
- Collaborate with Compliance personnel to monitor, anticipate and react to state, federal legal and regulatory changes impacting product lines.
- Partner with compliance in developing and implementing appropriate risk mitigation strategy

Critical Skills:
- Proven and exceptional communication (written and verbal), listening, and interpersonal skills to effectively develop/maintain productive relationships
- Ability to problem solve through innovation in a highly demanding environment
- Collaboration (in a matrixed environment)
- Able to influence outcomes and demonstrate strong negotiation skills
- Organization savvy
- Strong judgment
- Adept at mentoring coaching and providing feedback to others

Position Requirements

Required Skills and Experience:
- 10+ years commercial lines underwriting experience including at least 5 years leading a product development organization
- Exposure to Compliance related activities is strongly preferred
- Solid understanding of industry trends, products & capabilities
- Strong communication, negotiation and interpersonal skills

Benefits To Joining The Hanover Team:
- Competitive Pay and Benefits
- Retirement/401(k) Program
- Beneficiary and Ability Assist Programs
- Travel Assistance Program
- Adoption Benefit
- Wellness Programs
- Matching Education Gifts Plan
- Employee Development/Education Assistance and Professional/Industry Designation Programs
- Generous "Time Off With Pay"

The Hanover Insurance Group, Inc. (NYSE: THG), based in Worcester, Mass., is the holding company for a group of insurers that includes The Hanover Insurance Company, also based in Worcester, Citizens Insurance Company of America, headquartered in Howell, Michigan, Chaucer Holdings PLC, based in London and their affiliates.
The Hanover offers a wide range of property and casualty products and services to businesses, individuals, and families through a select group of independent agents across the U.S., and has been meeting its obligations to its agent partners and their customers for nearly 160 years. The company is ranked among the top 25 property and casualty insurers in the country and maintains excellent ratings from A.M. Best, Standard & Poor’s and Moody’s.

EEO Statement
The Hanover Insurance Group provides equal opportunity for employment and promotion to all qualified employees and applicants. No person shall be discriminated against in employment on the basis of race, color, religion, gender, age, national origin, marital status, disability, sexual orientation, veteran status or any other status or condition protected by applicable federal or state statutes. The Company is committed to maintaining an environment in which all employees are treated equitably and given the opportunity to achieve their full potential in the workplace.

The Hanover Insurance Group does not accept unsolicited Agency resumes. The Hanover Insurance Group will not pay fees to any third party agency or firm that does not have a signed "Employment Agency Agreement" already on file with Human Resources - The Office of Talent Management.]]>http://jobs.hanover.com/job/Worcester-Product-Development-Leader-Commercial-Lines-Job-MA-01601/1699720/169972016997202012-06-14Hanover InsuranceProduct Managementfull-timeUSDstarting0BSWorcester, MA, US
Job ID #: 3229 Location: Worcester, MA
Functional Area: Actuarial SBU: 79600 - Personal Lines Home Office
Position Type: Full - Time
Education Required: Masters Degree
Experience Required: 3 - 5 Years
Relocation Provided:

Job Description

“Our Policy is Performance”

Hanover Insurance is a winning company comprised of outstanding professionals focused on a single vision: to be the very best in our business. At The Hanover you will have the opportunity to:
Grow Your Career, Love What You Do and Be Valued for Your Contributions.

Apply today and discover:

- Why, in 2011 and 2010, we were recognized by Business Insurance as a Best Places to Work.

- How we continue to grow stronger through acquisitions, increased product offerings and unparalleled credit rating agency upgrades in the industry.

- How we build unique relationships with our Employees, Agent Partners and Customers.

- What it’s like to work for the best insurance company in the industry!!!

Overview/Summary:
Responsible for the development of the highest level of value-added analytics, utilizing sophisticated data mining technology, multivariate analysis, regression analysis, statistical sampling, and other appropriate methods of modeling and forecasting. This position has high level organizational impact across multi-disciplinary groups and organizational levels, communicating findings and recommendations to senior level management across different departments.

Responsibilities/Essential Functions:
Data Management and Pre-Modeling:

- Develops best practices around extracting, analyzing, merging and constructing databases.

- Seeks new databases, including evaluation and acquisition of external data, software, and other tools in support of key strategic initiatives.

- Consults on management information aspects of technology initiatives.

- Identifies the appropriate data for analysis, anticipates integrity issues and other possible roadblocks, and understands potential future uses of data beyond the task at hand.

- Directs, performs and interprets appropriate exploratory analysis such as data mining, empirical data analysis, univariate analysis, partitioning analysis etc.
Modeling Design & Monitoring

- Provides roadmap to design models using available data, tools and programming languages, supports the implementation in a real-world framework, and establishes monitoring processes to ensure optimal predictive performance over time.

- Shares new ideas on advanced analytical techniques and their application to the business.
Project Management

- Provides and/or independently gathers requirements from appropriate business partners for project, including necessary data for analysis to be performed.

- Guides implementation of models in real-world framework.

- Develops and manages preliminary project plans, ensures optimal and effective execution on deliverables within agreed upon timeframes, monitors program milestones and critical dates to identify potential jeopardy of project schedules, identifies ways to remove obstacles, communicates progress and makes recommendations to address issues, and manages any effects on related projects.
Communication

- Communicates results and subsequent implications to senior leadership, summarizing analysis findings, in order to build a business case.

- Clearly and concisely presents technical material to a non-technical audience.

- Creates documentation best practices which clearly articulate methods and activities.
Leadership

- Identifies business problems, champions efforts/solutions and ensures appropriate monitoring

- May provide coaching to team on standard practices and development of core actuarial and problem-solving techniques.

- May have authority to make decisions associated with team deliverables.

Position Requirements

- Requires Master's Degree, preferably a PhD, in Statistics/Applied Statistics, Applied Mathematics, or Economics, or a related field plus 4 years of statistical predictive modeling experience, including insurance-specific predictive modeling; or Bachelor’s Degree plus 7 or more years of statistical predictive modeling experience, including insurance-specific statistical modeling.

- Solid understanding of database principles; experience in data manipulation and cleaning; experience in identification and resolution of data issues

- Demonstrated experience in programming languages such as SAS, SQL, VBA, R, etc.

- Advanced PC spreadsheet applications skills including the ability to develop and automate processes.

- Ability to multitask and meet all deadlines with quality product.

- Awareness of typical insurance data sources, both internal and external

- Strong verbal and written communication skills

- Strong self-management skills; ability to manage multiple projects and timelines

- Proven ability in complex quantitative analysis

- Excellent problem-solving skills

- Detail-oriented

Benefits To Joining The Hanover Team:

- Competitive Pay and Benefits

- Retirement/401(k) Program

- Beneficiary and Ability Assist Programs

- Travel Assistance Program

- Adoption Benefit

- Wellness Programs

- Matching Education Gifts Plan

- Employee Development/Education Assistance and Professional/Industry Designation Programs

- Generous "Time Off With Pay"

The Hanover Insurance Group, Inc. (NYSE: THG), based in Worcester, Mass., is the holding company for a group of insurers that includes The Hanover Insurance Company, also based in Worcester, Citizens Insurance Company of America, headquartered in Howell, Michigan, Chaucer Holdings PLC, based in London and their affiliates.
The Hanover offers a wide range of property and casualty products and services to businesses, individuals, and families through a select group of independent agents across the U.S., and has been meeting its obligations to its agent partners and their customers for nearly 160 years. The company is ranked among the top 25 property and casualty insurers in the country and maintains excellent ratings from A.M. Best, Standard & Poor’s and Moody’s.

EEO Statement
The Hanover Insurance Group provides equal opportunity for employment and promotion to all qualified employees and applicants. No person shall be discriminated against in employment on the basis of race, color, religion, gender, age, national origin, marital status, disability, sexual orientation, veteran status or any other status or condition protected by applicable federal or state statutes. The Company is committed to maintaining an environment in which all employees are treated equitably and given the opportunity to achieve their full potential in the workplace.

The Hanover Insurance Group does not accept unsolicited Agency resumes. The Hanover Insurance Group will not pay fees to any third party agency or firm that does not have a signed "Employment Agency Agreement" already on file with Human Resources - The Office of Talent Management.]]>http://jobs.hanover.com/job/Worcester-Lead-Quantitative-Reseach-Analyst-Job-MA-01601/1643971/164397116439712012-06-14Hanover InsuranceActuarialfull-timeUSDstarting0BSWorcester, MA, US
Job ID #: 3240 Location: Worcester, MA
Functional Area: Actuarial SBU: 79300 - Commercial Lines Home Office
Position Type: Full - Time
Education Required: Bachelors Degree
Experience Required: 3 - 5 Years
Relocation Provided:

Job Description

“Our Policy is Performance”

Hanover Insurance is a winning company comprised of outstanding professionals focused on a single vision: to be the very best in our business. At The Hanover you will have the opportunity to:
Grow Your Career, Love What You Do and Be Valued for Your Contributions.

Apply today and discover:

- Why, in 2011 and 2010, we were recognized by Business Insurance as a Best Places to Work.

- How we continue to grow stronger through acquisitions, increased product offerings and unparalleled credit rating agency upgrades in the industry.

- How we build unique relationships with our Employees, Agent Partners and Customers.

- What it’s like to work for the best insurance company in the industry!!!

Overview/Summary:
The Senior Actuarial Assistant works independently on difficult assignments within core actuarial discipline. Has accountability for key work initiatives and project completion. Mentor junior team members in the fulfillment of their duties and development of core actuarial knowledge. Prepares analysis and presents results to management with recommended action. Very skilled in modeling/programming and quantitative analysis. May begin to supervise junior team members. Actively pursues a professional actuarial designation.

- Knows and applies actuarial fundamentals & principles.

- Evaluate alternative data presentations in formulating most appropriate delivery to audience.

- Lead meetings with internal and external customers to discuss analysis results.

- Provides consultation and clarification on actuarial models and risk issues. Participates in development of rate/reserve recommendations.

- Participate on teams solving business problems.

- Initiate and/or participate in process improvements to streamline existing tasks or improve the actuarial product.

- Prepare and/or oversee the preparation of system specifications.

- Provide actuarial support on routine insurance department inquiries.

- Leads or mentors junior team members. May begin to take on formal supervision.

Position Requirements

- Bachelors Degree

- Three to five years of experience

- Five or more Casualty Actuarial Exams

- Advanced PC spreadsheet applications skills including the ability to develop and automate processes.

- Understands and applies the commonly employed techniques used to model various assumptions

- Able to influence decision making and actions needed

- Ability to multitask and meet all deadlines with quality product.

Key Success Factors:

- Communication for Results - Expresses technical and business concepts, ideas, feelings, opinions, and conclusions, so that others understand or are persuaded to act. Creates an environment that encourages and values the opinions of others and promotes sharing of information and ideas.

- Conceptual Thinking - Synthesizes facts, trends, inferences, and key issues and/or themes in complex situations. Recognizes patterns and relationships between apparently unrelated entities or situations.

- Mentoring/Developing Others - Shares knowledge, skills or expertise with others; coaches others. Encourages and rewards learning, growth, etc., in others.

- Relationship Building - Builds positive relationships with others to accomplish organizational goals.

- Teamwork - Fosters an environment where individuals collaborate in pursuit of a common goal internally and externally to the team

Benefits To Joining The Hanover Team:

- Competitive Pay and Benefits

- Retirement/401(k) Program

- Beneficiary and Ability Assist Programs

- Travel Assistance Program

- Adoption Benefit

- Wellness Programs

- Matching Education Gifts Plan

- Employee Development/Education Assistance and Professional/Industry Designation Programs

- Generous "Time Off With Pay"

The Hanover Insurance Group, Inc. (NYSE: THG), based in Worcester, Mass., is the holding company for a group of insurers that includes The Hanover Insurance Company, also based in Worcester, Citizens Insurance Company of America, headquartered in Howell, Michigan, Chaucer Holdings PLC, based in London and their affiliates.
The Hanover offers a wide range of property and casualty products and services to businesses, individuals, and families through a select group of independent agents across the U.S., and has been meeting its obligations to its agent partners and their customers for nearly 160 years. The company is ranked among the top 25 property and casualty insurers in the country and maintains excellent ratings from A.M. Best, Standard & Poor’s and Moody’s.

EEO Statement
The Hanover Insurance Group provides equal opportunity for employment and promotion to all qualified employees and applicants. No person shall be discriminated against in employment on the basis of race, color, religion, gender, age, national origin, marital status, disability, sexual orientation, veteran status or any other status or condition protected by applicable federal or state statutes. The Company is committed to maintaining an environment in which all employees are treated equitably and given the opportunity to achieve their full potential in the workplace.

The Hanover Insurance Group does not accept unsolicited Agency resumes. The Hanover Insurance Group will not pay fees to any third party agency or firm that does not have a signed "Employment Agency Agreement" already on file with Human Resources - The Office of Talent Management.]]>http://jobs.hanover.com/job/Worcester-Senior-Actuarial-Assistant-Job-MA-01601/1647260/164726016472602012-06-14Hanover InsuranceActuarialfull-timeUSDstarting0BSWorcester, MA, US
Job ID #: 3242 Location: Worcester, MA
Functional Area: Actuarial SBU: 79600 - Personal Lines Home Office
Position Type: Full - Time
Education Required: Bachelors Degree
Experience Required: 1 - 3 Years
Relocation Provided:

Job Description

“Our Policy is Performance”

Hanover Insurance is a winning company comprised of outstanding professionals focused on a single vision: to be the very best in our business. At The Hanover you will have the opportunity to:
Grow Your Career, Love What You Do and Be Valued for Your Contributions.

Apply today and discover:

- Why, in 2011 and 2010, we were recognized by Business Insurance as a Best Places to Work.

- How we continue to grow stronger through acquisitions, increased product offerings and unparalleled credit rating agency upgrades in the industry.

- How we build unique relationships with our Employees, Agent Partners and Customers.

- What it’s like to work for the best insurance company in the industry!!!

Overview: Assists decision makers with studies that evaluate new business models for estimating customer retention and growth, future value of segments, pricing, marketing, finance, risk management, and other operational decisions as well as changes in legislation. This position possesses solid skills in advanced linear and non-linear regression analysis, multivariate analysis, and other sophisticated data analytics that directly contribute to new pricing and financial models which have clear business implications.

Responsibilities/Essential Functions

Data Management and Pre-Modeling

- With direction, obtains information from appropriate business partners for project, including necessary data for analysis to be performed.

- Under direct supervision, delves deeply into a varying array of large data sources, discovering issues, and preparing for analysis.

- Systematically performs processes that validate data accuracy.

- Under direct supervision, finalizes the appropriate data for the analysis to be performed and constructs modeling data sets.

- Performs preliminary exploratory studies on data, such as, but not limited to, correlations, association studies, univariate analysis, etc.

- Works with established data warehouses, production data, and available tools to build strategic datasets in support of key initiatives.

Modeling Design & Monitoring

- Builds, implements and maintains predictive models according to a prescribed plan while under direct supervision, using available tools and programming languages.

- Monitors and provides feedback on model performance and recalibrates model as necessary.

- With direction, performs analysis to answer business questions and/or solve business problems.Project Management.

- Executes on deliverables within agreed upon timeframes and manages deadlines.

Communication

- Communicates results and makes recommendations to address issues.

- Develops clear and concise documentation of methods and activities such that work may be easily reproduced.

Position Requirements

- Bachelors Degree in Statistics/Applied Statistics, Applied Mathematics, or Economics, or a related field plus 1 - 3 years of statistical predictive modeling experience, preferably insurance-specific predictive modeling.

- Understands and applies the commonly employed techniques for quantitative analysis, i.e., generalized linear models, multivariate analysis, etc.

- Demonstrated experience in programming languages such as SAS, SQL, VBA, R, etc.

- Advanced PC spreadsheet applications skills including the ability to develop and automate processes.

- Ability to multitask and meet all deadlines with quality product.

- Basic knowledge of insurance products and operations.

- Strong verbal and written communication skills.

- Detail-oriented.

- Demonstrates initiative

Key Success Factors:

- Communication for Results - Expresses technical and business concepts, ideas, feelings, opinions, and conclusions, so that others understand or are persuaded to act. Creates an environment that encourages and values the opinions of others and promotes sharing of information and ideas.

- Conceptual Thinking - Synthesizes facts, trends, inferences, and key issues and/or themes in complex situations. Recognizes patterns and relationships between apparently unrelated entities or situations.

- Mentoring/Developing Others - Shares knowledge, skills or expertise with others; coaches others. Encourages and rewards learning, growth, etc., in others.

- Relationship Building - Builds positive relationships with others to accomplish organizational goals.

- Teamwork - Fosters an environment where individuals collaborate in pursuit of a common goal internally and externally to the team

Benefits To Joining The Hanover Team:

- Competitive Pay and Benefits

- Retirement/401(k) Program

- Beneficiary and Ability Assist Programs

- Travel Assistance Program

- Adoption Benefit

- Wellness Programs

- Matching Education Gifts Plan

- Employee Development/Education Assistance and Professional/Industry Designation Programs

- Generous "Time Off With Pay"

The Hanover Insurance Group, Inc. (NYSE: THG), based in Worcester, Mass., is the holding company for a group of insurers that includes The Hanover Insurance Company, also based in Worcester, Citizens Insurance Company of America, headquartered in Howell, Michigan, Chaucer Holdings PLC, based in London and their affiliates.
The Hanover offers a wide range of property and casualty products and services to businesses, individuals, and families through a select group of independent agents across the U.S., and has been meeting its obligations to its agent partners and their customers for nearly 160 years. The company is ranked among the top 25 property and casualty insurers in the country and maintains excellent ratings from A.M. Best, Standard & Poor’s and Moody’s.

EEO Statement
The Hanover Insurance Group provides equal opportunity for employment and promotion to all qualified employees and applicants. No person shall be discriminated against in employment on the basis of race, color, religion, gender, age, national origin, marital status, disability, sexual orientation, veteran status or any other status or condition protected by applicable federal or state statutes. The Company is committed to maintaining an environment in which all employees are treated equitably and given the opportunity to achieve their full potential in the workplace.

The Hanover Insurance Group does not accept unsolicited Agency resumes. The Hanover Insurance Group will not pay fees to any third party agency or firm that does not have a signed "Employment Agency Agreement" already on file with Human Resources - The Office of Talent Management.]]>http://jobs.hanover.com/job/Worcester-Quantitative-Research-Analyst-Job-MA-01601/1647262/164726216472622012-06-14Hanover InsuranceActuarialfull-timeUSDstarting0BSWorcester, MA, US
Job ID #: 3236 Location: Worcester, MA
Functional Area: Information Technology SBU: 85600 - Hanover Technology Group
Position Type: Full - Time
Education Required: Associates Degree
Experience Required: 5 - 7 Years
Relocation Provided: No

Job Description

The Hanover Insurance Group is seeking an experienced Security Infrastructure Specialist with Security and Networking Domain experience for our home office in Worcester, MA.

“Our Policy is Performance”

Hanover Insurance is a winning company comprised of outstanding professionals focused on a single vision: to be the very best in our business. At The Hanover you will have the opportunity to: Grow Your Career, Love What You Do and Be Valued for Your Contributions.

Primary Responsibilities:

The Senior Security Infrastructure Specialist is responsible for performing all functions required to support day-to-day data security operations, supporting and maintaining a broad suite of information security infrastructure, accountable for security and networking infrastructure component availability and integrity, monitoring compliance with Hanover IT security policy, and coordinating investigation and reporting of security incidents.
This role is responsible for executing the release of changes to security infrastructure as participant in our systems and software development and supporting those changes in the production environment
This position will focus on Security and Networking Infrastructure and will work closely with other operations staff in support of the Security and Networking Infrastructure.

This position works in close partnership with our enterprise Corporate Information Security Services team.

Additional Responsibilities:

- Deliver security infrastructure management and support services. This is an on-call position.

- Support teams requiring security infrastructure configuration changes. This includes policy administration and security infrastructure configuration.

- Works in close partnership with our Corporate Information Security Services group to ensure security incidents and risks are dealt with quickly and efficiently.

- Monitor and run vulnerability assessment and intrusion detection & prevention activities.

- Deliver IT forensics / e-discovery services.

- Acts as a leader and mentor to colleagues and other Hanover workforce members.

- Participate in Disaster Recovery readiness activities.

- Maintain accurate documentation that is readily available to peers and management.

- Working knowledge of contemporary directory service protocols and technologies.

- Provide Security compliance reporting to management.

Position Requirements

Technical Requirements:

- Experience supporting and maintaining security infrastructure in domains such as perimeter security, remote access, network security, access control systems, end point security and third party connection security.

- Experience with supporting McAfee products and infrastructure.

- Experience with supporting Symantec products and infrastructure.

- A strong understanding of encryption technologies and how they are commonly applied.

- Expert knowledge of common scripting tools in the *nix environment.

- Strong networking infrastructure background with a comprehensive understanding of switched networks, wireless networking, and load balancer systems.

- Strong security infrastructure background with a comprehensive understanding of VPN, firewall, IPS and IDS and other control and filtering technologies.

- Strong experience on the Linux and Windows platforms including scripting.

- Strong process oriented individual with experience in ITIL concepts.

- Complete understanding digital certificate lifecycle and customary management and implementation process.

- Experience with Federated Identity Management (FIM), Oracle Identity Manager (OIM) solutions and RSA Cleartrust Access Manager a plus.

- Diagnosis of SSO and SAML Assertion process issues.

- LDAP Java Scripting.

Minimum Requirements:

- 5-7 years delivering information security infrastructure support and related services.

- Demonstrated experience in computer security combined with risk analysis, audit and compliance objectives.

- Demonstrated experience in a process oriented organization.

Other Highly Desirable Skills for This Position:

- Ability to maintain in depth knowledge of security and networking infrastructure utilized by the company including the management and reporting capabilities of each.

- Highly responsive and proven professionalism in communication, interpersonal, analytical and organizational skills.

- Must be able to quickly identify and resolve issues and work with a context of formal and informal process.

Apply today and discover:

- Why, in 2010 and 2011, we were recognized by The Boston Globe as a Top Places to Work and by Business Insurance as a Best Places to Work.

- How we continue to grow stronger through acquisitions, increased product offerings and unparalleled credit rating agency upgrades in the industry.

- How we build unique relationships with our Employees, Agent Partners and Customers.
…what it’s like to work for the best insurance company in the industry!!!

Benefits To Joining The Hanover Team:

- Competitive Pay and Benefits

- Retirement/401(k) Program

- Beneficiary and Ability Assist Programs

- Travel Assistance Program

- Adoption Benefit

- Wellness Programs

- Matching Education Gifts Plan

- Employee Development/Education Assistance and Professional/Industry Designation Programs

- Generous "Time Off With Pay"

The Hanover Insurance Group, Inc. (NYSE: THG), based in Worcester, Mass., is the holding company for a group of insurers that includes The Hanover Insurance Company, also based in Worcester, Citizens Insurance Company of America, headquartered in Howell, Michigan, Chaucer Holdings PLC, based in London and their affiliates.
The Hanover offers a wide range of property and casualty products and services to businesses, individuals, and families through a select group of independent agents across the U.S., and has been meeting its obligations to its agent partners and their customers for nearly 160 years. The company is ranked among the top 25 property and casualty insurers in the country and maintains excellent ratings from A.M. Best, Standard & Poor’s and Moody’s.

EEO Statement
The Hanover Insurance Group provides equal opportunity for employment and promotion to all qualified employees and applicants. No person shall be discriminated against in employment on the basis of race, color, religion, gender, age, national origin, marital status, disability, sexual orientation, veteran status or any other status or condition protected by applicable federal or state statutes. The Company is committed to maintaining an environment in which all employees are treated equitably and given the opportunity to achieve their full potential in the workplace.

The Hanover Insurance Group does not accept unsolicited Agency resumes. The Hanover Insurance Group will not pay fees to any third party agency or firm that does not have a signed "Employment Agency Agreement" already on file with Human Resources - The Office of Talent Management.]]>http://jobs.hanover.com/job/Worcester-Senior-Security-Infrastructure-Specialist-Job-MA-01601/1657690/165769016576902012-06-14Hanover InsuranceInformation Technologyfull-timeUSDstarting0BSWorcester, MA, US
Job ID #: 3310 Location: Worcester, MA
Functional Area: Insurance Processing SBU: 27100 - Commercial Lines Operations
Position Type: Full - Time
Education Required: High School Diploma
Experience Required: 3 - 5 Years
Relocation Provided: No

Job Description

- “Our Policy is Performance”

Hanover Insurance is a winning company comprised of outstanding professionals focused on a single vision: to be the very best in our business. At The Hanover you will have the opportunity to: Grow Your Career, Love What You Do and Be Valued for Your Contributions. .

Apply today and discover:
- Why, in 2010 and 2011, we were recognized by The Boston Globe as a Top Places to Work and by Business Insurance as a Best Places to Work.
- How we continue to grow stronger through acquisitions, increased product offerings and unparalleled credit rating agency upgrades in the industry.
- How we build unique relationships with our Employees, Agent Partners and Customers. …what it’s like to work for the best insurance company in the industry!!!

The Hanover Insurance Group is seeking an experienced Account Specialist/Senior Rater for our Worcester, MA office OR another field office location.

Responsibilities:
The Account Specialist/Sr. Rater will be responsible for determining premium charge for Commercial Lines business using automated and some manual methods. Responsible for the timely and accurate issuance of commercial lines policies, quotes, and endorsements. The Account Specialist provides customer service support for agents and underwriters, handling various inquiries and requests with a high level of complexity.

The Account Specialist works with CL Underwriters to deliver a timely and accurate product to agents and underwriters for multiple and/or more complex lines of business with continued focus to manage at an account level. Interprets issuance and rating instructions from Underwriters for new business, renewals, policy quotes, endorsements and cancellations for small and middle market business, and acts as a resource to other areas and regions. Takes initiative to investigate, collaborate with others and propose solutions to problems. Takes ownership for a successful resolution.

- Actively participates in team discussions and problem solving.

- Anticipates customer needs.

- Can rate for all lines of business and multi-states. Lines of business expert.

- Recognizes discrepancies in data/information, brings them to the attention of appropriate parties or resolves them.

- Demonstrates a proactive attitude in the resolution of such discrepancies.

- Demonstrates a “do it right the first time” attitude. Takes pride in producing a professional work product.

- Delivers timely and accurate quotes and policies. Proactive outreach to agents and underwriters for issue resolution and ease of doing business.

Position Requirements

- 5-7+ years of Commercial Lines rating experience or experience commensurate with responsibility of the role.

- Bachelors Degree or Industry Designation Preferred.

Benefits To Joining The Hanover Team:

- Competitive Pay and Benefits

- Retirement/401(k) Program

- Beneficiary and Ability Assist Programs

- Travel Assistance Program

- Adoption Benefit

- Wellness Programs

- Matching Education Gifts Plan

- Employee Development/Education Assistance and Professional/Industry Designation Programs

- Generous "Time Off With Pay"

The Hanover Insurance Group, Inc. (NYSE: THG), based in Worcester, Mass., is the holding company for a group of insurers that includes The Hanover Insurance Company, also based in Worcester, Citizens Insurance Company of America, headquartered in Howell, Michigan, Chaucer Holdings PLC, based in London and their affiliates.
The Hanover offers a wide range of property and casualty products and services to businesses, individuals, and families through a select group of independent agents across the U.S., and has been meeting its obligations to its agent partners and their customers for nearly 160 years. The company is ranked among the top 25 property and casualty insurers in the country and maintains excellent ratings from A.M. Best, Standard & Poor’s and Moody’s.

EEO Statement The Hanover Insurance Group provides equal opportunity for employment and promotion to all qualified employees and applicants. No person shall be discriminated against in employment on the basis of race, color, religion, gender, age, national origin, marital status, disability, sexual orientation, veteran status or any other status or condition protected by applicable federal or state statutes. The Company is committed to maintaining an environment in which all employees are treated equitably and given the opportunity to achieve their full potential in the workplace.

The Hanover Insurance Group does not accept unsolicited Agency resumes. The Hanover Insurance Group will not pay fees to any third party agency or firm that does not have a signed "Employment Agency Agreement" already on file with Human Resources - The Office of Talent Management.]]>http://jobs.hanover.com/job/Worcester-Account-Specialist-CL-Rating-Job-MA-01601/1788424/178842417884242012-06-14Hanover InsuranceInsurance Processingfull-timeUSDstarting0BSWorcester, MA, US
Job ID #: 3484 Location: Worcester, MA
Functional Area: Accounting / Finance SBU: 45001 - Finance
Position Type: Full - Time
Education Required: Bachelors Degree
Experience Required: 5 - 7 Years
Relocation Provided:

Job Description

“Our Policy is Performance”

Hanover Insurance is a winning company comprised of outstanding professionals focused on a single vision: to be the very best in our business. At The Hanover you will have the opportunity to: Grow Your Career, Love What You Do and Be Valued for Your Contributions.

Apply today and discover:

- Why in 2011 and 2010, we were recognized by Business Insurance as a Best Places to Work.

- How we continue to grow stronger through acquisitions, increased product offerings and unparalleled credit rating agency upgrades in the industry.

- How we build unique relationships with our Employees, Agent Partners and Customers.

- What it’s like to work for the best insurance company in the industry!!!

Overview/Summary:
Responsible for the management of the daily treasury department operations including oversight of the US and UK daily cash operations including liquidity management, operational metrics, analysis of the account structure and controls.

Responsibilities/Essential Functions:

- Manages staff and the daily corporate liquidity and cash operations including but not limited to: daily cash positioning, estimating daily requirements, completing closing cash position and excess liquidity management for US and UK operations

- Develops and maintains treasury policies and procedures to ensure cash management activities are SOX compliant and assists with internal and external audit requirements – including managing the administration, maintenance and security of the bank treasury systems used throughout

- Assists in managing banking relationships and work with partners to continually improve and streamline corporate banking infrastructure and processes and implements cash management strategies

- Assists in periodic reviews of international treasury operations to ensure compliance with best practice and company policies/procedures

- Assists in bank account maintenance: coordinates all Bank correspondence and files, update banking resolutions & signatories, administer online banking portals, maintain database of existing bank accounts, guarantees, and Letters of Credit; and monitor bank charges

- Participates in other projects and corporate wide initiatives, as required

Position Requirements

- Bachelor’s degree required

- 5-7 years of experience in corporate treasury/cash management required.

- Management experience required

- Proficient in Excel, Word, Power Point

- Exhibits the core values (integrity, commitment to winning, accountability for results, teamwork and collaboration) critical to success of the organization.

Key Success Factors / Competencies:

- Team Leadership-Fosters an environment of collaboration in pursuit of common goals. Inspires, motivates, and guides others. Develops leadership skills in others by directing, coaching, mentoring, and reinforcing. Encourages and facilitates cooperation within the organization. Fosters commitment, team spirit, pride, and trust.

- Results Orientation-Excited by challenging goals and a desire to exceed standards of excellence. Exceeding the standard can include challenging personal goals, organization standards, or current industry standards. Exhibits a true drive for results. Has a strong desire to win in the most challenging of circumstances, and the fortitude to take calculated risks to achieve personal / organization objectives and goals.

- Vendor Management-Focuses of vendor relationships, understands negotiation and contracts, defines rates and service levels and clarifies terms of success. Delivers motivation, direction, responsible communication, well-defined performance measures, articulated deliverables and achieves agreement about what constitutes good service from external parties.

- Problem Solving- Thinks critically and anticipates, recognizes, identifies, and develops solutions to problems in a timely manner.

- Communication for results - Expresses concepts (e.g. business, technical, and other), ideas, feelings, opinions, and conclusions, so that others understand or are persuaded to act. Creates an environment that encourages and values the opinions of others and promotes sharing of information and ideas. Promotes and encourages people to speak up.

- Flexibility- Easily adapts to new, different, or challenging situations, requirements, or priorities. Has an understanding and appreciation for individual differences. Works effectively with varied persons and/or groups.

Benefits To Joining The Hanover Team:

- Competitive Pay and Benefits

- Retirement/401(k) Program

- Beneficiary and Ability Assist Programs

- Travel Assistance Program

- Adoption Benefit

- Wellness Programs

- Matching Education Gifts Plan

- Employee Development/Education Assistance and Professional/Industry Designation Programs

- Generous "Time Off With Pay"

The Hanover Insurance Group, Inc. (NYSE: THG), based in Worcester, Mass., is the holding company for a group of insurers that includes The Hanover Insurance Company, also based in Worcester, Citizens Insurance Company of America, headquartered in Howell, Michigan, Chaucer Holdings PLC, based in London and their affiliates.
The Hanover offers a wide range of property and casualty products and services to businesses, individuals, and families through a select group of independent agents across the U.S., and has been meeting its obligations to its agent partners and their customers for nearly 160 years. The company is ranked among the top 25 property and casualty insurers in the country and maintains excellent ratings from A.M. Best, Standard & Poor’s and Moody’s.

EEO Statement
The Hanover Insurance Group provides equal opportunity for employment and promotion to all qualified employees and applicants. No person shall be discriminated against in employment on the basis of race, color, religion, gender, age, national origin, marital status, disability, sexual orientation, veteran status or any other status or condition protected by applicable federal or state statutes. The Company is committed to maintaining an environment in which all employees are treated equitably and given the opportunity to achieve their full potential in the workplace.

The Hanover Insurance Group does not accept unsolicited Agency resumes. The Hanover Insurance Group will not pay fees to any third party agency or firm that does not have a signed "Employment Agency Agreement" already on file with Human Resources - The Office of Talent Management.]]>http://jobs.hanover.com/job/Worcester-Manager-Treasury-Operations-Job-MA-01601/1791471/179147117914712012-06-14Hanover InsuranceAccounting / Financefull-timeUSDstarting0BSWorcester, MA, US
Job ID #: 3509 Location: Worcester, MA
Functional Area: Systems Engineering SBU: 85600 - Hanover Technology Group
Position Type: Full - Time
Education Required: Not Indicated
Experience Required: 5 - 7 Years
Relocation Provided: No

Job Description

b>The Hanover Insurance Group is seeking an experienced Sr. Infrastructure Engineer with Microsoft Windows and Storage Design experience for our home office in Worcester, MA.

“Our Policy is Performance”

Hanover Insurance is a winning company comprised of outstanding professionals focused on a single vision: to be the very best in our business. At The Hanover you will have the opportunity to: Grow Your Career, Love What You Do and Be Valued for Your Contributions.

Primary Responsibilities:
The Infrastructure Engineer is responsible for technology design and selection in alignment to business initiatives. The will be responsible for coordinating, directing, and leading project Infrastructure activities as well as provide technology direction.
This Engineer will focus on Microsoft Infrastructure technologies such as Windows, Active Directory, Clustering and SharePoint as well has have expertise in the Storage technologies spaces. This person will work closely with decision makers in other departments to identify, recommend, develop, implement, and support cost-effective technology solutions. The IA will participate in overall IT planning, and develop Infrastructure strategies bringing a current knowledge and future vision of technology and systems.

The Engineer role works in close partnership with our Build Engineering and Operational team members. In addition, this role aligns closely with our Enterprise Architecture team defining technical solutions to business and technology strategies. This position will be responsible for designing and delivering Windows and Storage technologies which are fault tolerant, cost effective, and scalable to support our development, test and production environments.

Position Requirements:

- Lead Infrastructure technology selection and design efforts focusing on Microsoft Windows and Storage technologies

- Authors technical artifacts defining technology direction such as domain strategies and “Technical Design” documents

- Develops cost effective solutions within project budgets

- Understands the operational benefits and impacts of their proposed Infrastructure technology solutions

- Monitors and recommends current and future architecture trends

- Communicates well, educates and mentors colleagues

Position Requirements

TECHNICAL SKILLS:

- Expert knowledge of and experience with enterprise scale Microsoft technologies such as Windows Server platforms, Desktop platforms, Exchange Environments, Active Directory, IIS, Windows Clustering, Virtualization and Collaboration tools

- Technical consulting on the use and integration of Windows and Storage infrastructure

- Strong Storage background with the ability to research, recommend and use new and existing storage technologies such as SAN, NAS, NetApp Filers, and other best-of-breed components is required

- Provide Configuration Management leadership for the Enterprise Windows and Storage Systems

- Experience with one or more enterprise class Storage is required (IBM, EMC and/or NetApp)

- Proven experience in leading a large ILM/DLM initiative, Storage Capacity Monitoring, Reporting and Planning

- Institute Proactive Problem Management processes for the Storage environment

- Leadership in Developing, Planning and executing our Windows and Storage DR procedures

- Practical knowledge and a large experience of a broad range of infrastructure technologies

- Practical knowledge and a large experience of infrastructure services delivery techniques

- Practical knowledge and a large experience of Internet facing environments

- Familiarity with Enterprise Architecture concepts and best practices

- Familiarity with Infrastructure Technology Service Management (ITSM) frameworks

- Ability to organize issues and prioritize in a fast paced environment with hard deadlines

MINIMUM REQUIREMENTS:

- 5+ years experience creating, troubleshooting and supporting complex Windows and Storage solutions

- 5+ years in a Windows Infrastructure Architecture role, with some focus on Storage, technical designs and implementations

- 5+ years working with Windows Operating Systems, Clustering, Active Directory, Exchange, SharePoint, OCS

- 5+ years working as an Infrastructure Architect to implement complex solutions

- 5+ years working experience with a broad range of Infrastructure and Storage solutions

- Experience with analyzing and documenting Technology solutions and mapping them to business TCO and ROI Analysis

- Project Management, ITSM, Six Sigma, CobiT and other processes, controls or methodologies are desired

OTHER HIGHLY VALUABLE SKILLS FOR THIS POSITION:

- Conceptual and Strategic Thinking

- Knowledge of emerging technologies

- Proven communication, interpersonal, analytical and organizational skills

- Ability to work both independently, as a member of the Architecture team, and ability to lead and mentor

- Must be able to quickly identify and resolve issues and concepts

- Ability to organize issues and prioritize in a fast paced environment with hard deadlines

- Self-Starter, Self-Motivated, Self-Directed

Apply today and discover:

- Why, in 2010, we were recognized by The Boston Globe as a Top Places to Work and by Business Insurance as a Best Places to Work.

- How we continue to grow stronger through acquisitions, increased product offerings and unparalleled credit rating agency upgrades in the industry.

- How we build unique relationships with our Employees, Agent Partners and Customers.
…what it’s like to work for the best insurance company in the industry!!!

Benefits To Joining The Hanover Team:

- Competitive Pay and Benefits

- Retirement/401(k) Program

- Beneficiary and Ability Assist Programs

- Travel Assistance Program

- Adoption Benefit

- Wellness Programs

- Matching Education Gifts Plan

- Employee Development/Education Assistance and Professional/Industry Designation Programs

- Generous "Time Off With Pay"

The Hanover Insurance Group, Inc. (NYSE: THG), based in Worcester, Mass., is the holding company for a group of insurers that includes The Hanover Insurance Company, also based in Worcester, Citizens Insurance Company of America, headquartered in Howell, Michigan, Chaucer Holdings PLC, based in London and their affiliates.
The Hanover offers a wide range of property and casualty products and services to businesses, individuals, and families through a select group of independent agents across the U.S., and has been meeting its obligations to its agent partners and their customers for nearly 160 years. The company is ranked among the top 25 property and casualty insurers in the country and maintains excellent ratings from A.M. Best, Standard & Poor’s and Moody’s.

EEO Statement
The Hanover Insurance Group provides equal opportunity for employment and promotion to all qualified employees and applicants. No person shall be discriminated against in employment on the basis of race, color, religion, gender, age, national origin, marital status, disability, sexual orientation, veteran status or any other status or condition protected by applicable federal or state statutes. The Company is committed to maintaining an environment in which all employees are treated equitably and given the opportunity to achieve their full potential in the workplace.

The Hanover Insurance Group does not accept unsolicited Agency resumes. The Hanover Insurance Group will not pay fees to any third party agency or firm that does not have a signed "Employment Agency Agreement" already on file with Human Resources - The Office of Talent Management.]]>http://jobs.hanover.com/job/Worcester-Sr-Infrastructure-Engineer-wStorage-Experience-Job-MA-01601/1795176/179517617951762012-06-14Hanover InsuranceSystems Engineeringfull-timeUSDstarting0BSWorcester, MA, US
Job ID #: 3525 Location: Worcester, MA
Functional Area: Actuarial SBU: 49006 - Emerging Business
Position Type: Full - Time
Education Required: Bachelors Degree
Experience Required: 7 - 10 Years
Relocation Provided:

Job Description

“Our Policy is Performance”

Hanover Insurance is a winning company comprised of outstanding professionals focused on a single vision: to be the very best in our business. At The Hanover you will have the opportunity to: Grow Your Career, Love What You Do and Be Valued for Your Contributions.

Apply today and discover:

- Why in 2011 and 2010, we were recognized by Business Insurance as a Best Places to Work.

- How we continue to grow stronger through acquisitions, increased product offerings and unparalleled credit rating agency upgrades in the industry.

- How we build unique relationships with our Employees, Agent Partners and Customers.

- What it’s like to work for the best insurance company in the industry!!!

The Managing Actuary, Specialty will take a lead role on actuarial projects within Specialty which may include Professional Liability, Management Liability, Healthcare, Surety and/or Specialty Program Business. Responsible and accountable for the development and execution of actuarial processes.

Responsibilities/Essential Functions:

- Monitors profitability of lines of business

- Initiate and manage change of rate indication process, reserve estimates and/or other actuarial models pertaining to new or existing products.

- Responsible for continuous review and improvement of operations and managing unanticipated situations.

- Collaborate with other senior business leaders to identify and solve business problems

- Accountable for the implementation of process improvements to streamline existing tasks to improve the actuarial product

- Identifies underlying trends from analysis and drives to decisions.

- Manage lower level actuarial members in fulfillment of their duties.

- Responsible for communicating results/issues to upper level management

- Capable of testifying at rate hearings if necessary, and responsible for compliance with state and federal regulation.

Position Requirements

- FCAS Designation

- Advanced communication skills

- Bachelors Degree in relevant technical field.

- Eight or more years of technical experience in multiple LOB and/or actuarial disciplines such as pricing, reserving or predictive modeling

- Minimum of 2 years in management capacity

- Possesses a detailed understanding of actuarial concepts/methods and the ability to research and employ new techniques depending on project requirements

- Demonstrated ability to diagnose business problems.

- Advanced technical skills, including Excel, Access, SQL

- P&C experience required
Professional Liability and Commercial Lines experience strongly preferred.

Benefits To Joining The Hanover Team:

- Competitive Pay and Benefits

- Retirement/401(k) Program

- Beneficiary and Ability Assist Programs

- Travel Assistance Program

- Adoption Benefit

- Wellness Programs

- Matching Education Gifts Plan

- Employee Development/Education Assistance and Professional/Industry Designation Programs

- Generous "Time Off With Pay"

The Hanover Insurance Group, Inc. (NYSE: THG), based in Worcester, Mass., is the holding company for a group of insurers that includes The Hanover Insurance Company, also based in Worcester, Citizens Insurance Company of America, headquartered in Howell, Michigan, Chaucer Holdings PLC, based in London and their affiliates.
The Hanover offers a wide range of property and casualty products and services to businesses, individuals, and families through a select group of independent agents across the U.S., and has been meeting its obligations to its agent partners and their customers for nearly 160 years. The company is ranked among the top 25 property and casualty insurers in the country and maintains excellent ratings from A.M. Best, Standard & Poor’s and Moody’s.

EEO Statement
The Hanover Insurance Group provides equal opportunity for employment and promotion to all qualified employees and applicants. No person shall be discriminated against in employment on the basis of race, color, religion, gender, age, national origin, marital status, disability, sexual orientation, veteran status or any other status or condition protected by applicable federal or state statutes. The Company is committed to maintaining an environment in which all employees are treated equitably and given the opportunity to achieve their full potential in the workplace.

The Hanover Insurance Group does not accept unsolicited Agency resumes. The Hanover Insurance Group will not pay fees to any third party agency or firm that does not have a signed "Employment Agency Agreement" already on file with Human Resources - The Office of Talent Management.]]>http://jobs.hanover.com/job/Worcester-Managing-Actuary-Job-MA-01601/1805708/180570818057082012-06-14Hanover InsuranceActuarialfull-timeUSDstarting0BSWorcester, MA, US
Job ID #: 3526 Location: Worcester, MA
Functional Area: Actuarial SBU: 79600 - Personal Lines Home Office
Position Type: Full - Time
Education Required: Bachelors Degree
Experience Required: 7 - 10 Years
Relocation Provided:

Job Description

“Our Policy is Performance”

Hanover Insurance is a winning company comprised of outstanding professionals focused on a single vision: to be the very best in our business. At The Hanover you will have the opportunity to: Grow Your Career, Love What You Do and Be Valued for Your Contributions.

Apply today and discover:

- Why in 2011 and 2010, we were recognized by Business Insurance as a Best Places to Work.

- How we continue to grow stronger through acquisitions, increased product offerings and unparalleled credit rating agency upgrades in the industry.

- How we build unique relationships with our Employees, Agent Partners and Customers.

- What it’s like to work for the best insurance company in the industry!!!

The Personal Lines Actuary is responsible for managing a group of actuarial students, providing technical oversight and guidance. Accountable for the monitoring of Personal Lines profitability and rate adequacy for assigned states. Takes a lead role on actuarial projects. Applies the business strategy of the organization to problems and initiates solutions. Provides recommendations and solutions to business partners. Represents the organization to both internal and external audiences.

Responsibilities/Essential Functions:

- Oversee staff analysis activities.

- Provide coaching to team on standard practices and development of core actuarial & problem solving techniques.

- Responsible for performance and compensation management for direct reports.

- Perform projects/analysis that requires knowledge of advanced actuarial concepts/methods.

- Able to understand data and identify root causes behind trends.

- Collaborate with other business members to identify and solve business problems.

- May be accountable for the implementation of process improvements to streamline existing tasks or improve the actuarial product.

- Analyze, develop or recommend ratemaking methods or rating plans and reasonability tests.

- Oversee the preparation of necessary systems specifications.

- Accountable for responding to insurance department inquiries.

- Ensures compliance with various state and federal regulations.

- Capable of testifying at a rate hearing if necessary.

Position Requirements

- Bachelors Degree

- Eight+ years of experience technical experience in multiple LOB and/or actuarial disciplines such as pricing, reserving or predictive modeling.

- FCAS Designation preferred

- Demonstrated knowledge of all techniques used to model various assumptions.

- Strong communication skills.

- Advanced PC spreadsheet skills.

- Ability to multitask and meet all deadlines with quality product.

Key Competencies:

Business Enterprise Knowledge
Makes decisions and recommendations clearly linked to the organization's strategy and financial goals, reflecting an awareness of external dynamics.

Influencing Others
Communicates ideas or positions in a persuasive manner that build support, agreement, or commitment.

Results Orientation
Excited by challenging goals and a desire to exceed standards of excellence.

Relationship Building
Builds positive relationships with others to accomplish organizational goals.

Strategic Thinking
Examines issues and plans with a long-term perspective. Able to critically evaluate external and internal factors.

Talent Management
Proactively fosters building, mobilizing and evaluating the organizations human assets. Establishes performance goals and measures in order to accomplish organizational goals. Authorizes individuals to take initiative and make expedient, practical decisions that impact the performance or success of an event or project. Shares knowledge, skills or expertise with others; coaches others. Encourages and rewards learning, growth, etc., in others. Supports continual development of staff through assignments, coaching, and training.

Teamwork
Fosters an environment where individuals collaborate in pursuit of a common goal internally and externally to the team.

Benefits To Joining The Hanover Team:

- Competitive Pay and Benefits

- Retirement/401(k) Program

- Beneficiary and Ability Assist Programs

- Travel Assistance Program

- Adoption Benefit

- Wellness Programs

- Matching Education Gifts Plan

- Employee Development/Education Assistance and Professional/Industry Designation Programs

- Generous "Time Off With Pay"

The Hanover Insurance Group, Inc. (NYSE: THG), based in Worcester, Mass., is the holding company for a group of insurers that includes The Hanover Insurance Company, also based in Worcester, Citizens Insurance Company of America, headquartered in Howell, Michigan, Chaucer Holdings PLC, based in London and their affiliates.
The Hanover offers a wide range of property and casualty products and services to businesses, individuals, and families through a select group of independent agents across the U.S., and has been meeting its obligations to its agent partners and their customers for nearly 160 years. The company is ranked among the top 25 property and casualty insurers in the country and maintains excellent ratings from A.M. Best, Standard & Poor’s and Moody’s.

EEO Statement
The Hanover Insurance Group provides equal opportunity for employment and promotion to all qualified employees and applicants. No person shall be discriminated against in employment on the basis of race, color, religion, gender, age, national origin, marital status, disability, sexual orientation, veteran status or any other status or condition protected by applicable federal or state statutes. The Company is committed to maintaining an environment in which all employees are treated equitably and given the opportunity to achieve their full potential in the workplace.

The Hanover Insurance Group does not accept unsolicited Agency resumes. The Hanover Insurance Group will not pay fees to any third party agency or firm that does not have a signed "Employment Agency Agreement" already on file with Human Resources - The Office of Talent Management.]]>http://jobs.hanover.com/job/Worcester-Actuary-Job-MA-01601/1809155/180915518091552012-06-14Hanover InsuranceActuarialfull-timeUSDstarting0BSWorcester, MA, US
Job ID #: 3506 Location: Worcester, MA
Functional Area: Customer Service SBU: 27102 - Commercial Lines Other
Position Type: Full - Time
Education Required: High School Diploma
Experience Required: 1 - 3 Years
Relocation Provided:

Job Description

The Hanover is seeking an experienced Insurance Specialist for our Commercial Lines Division in our Worcester, MA.

“Our Policy is Performance”
Hanover Insurance is a winning company comprised of outstanding professionals focused on a single vision: to be the very best in our business. At The Hanover you will have the opportunity to:
Grow Your Career, Love What You Do and Be Valued for Your Contributions.
Apply today and discover:

- Why, in 2010, we were recognized by The Boston Globe as a Top Places to Work and by Business Insurance as a Best Places to Work.

- How we continue to grow stronger through acquisitions, increased product offerings and unparalleled credit rating agency upgrades in the industry.

- How we build unique relationships with our Employees, Agent Partners and Customers. …what it’s like to work for the best insurance company in the industry!!!

Position Overview/Summary:
The CL Insurance Specialist is responsible for managing customer contact and for providing timely, quality service to Agents, commercial policy holders, and vendors by phone in a multi-state territory. This includes making policy changes, explaining coverage, updating company records and may include underwriting small business policies.

Responsibilities/Essential Functions: Primary Focus
- Answers telephone, email and fax inquiries from Commercial lines policy owners and Agents. Interprets and explains policy coverage; counsels, educates and provides accurate insurance advice through researching and resolving problems.
- Handles incoming calls from customers and Agents regarding moderate to complex billing questions (i.e. misapplied funds, billing breakdowns, etc.), coverage questions, policy change requests and Certificates of Insurance. Enters information into multiple rating and policy issuance systems.
- Initiates calls to customers for the purpose of retaining their business, offering optional limits and deductibles and gathering information to properly assess the insurance exposures and risks. May include assignment of specific policies or accounts.
- Generates new business development through account rounding opportunities within underwriting appetitive and guidelines.
- Enters information into multiple rating and policy issuance systems.
- Participates in service meetings, training and project work as assigned.
- Maintains accurate manual and procedural information.
- Compiles communications, including letters and reports, to Agents, customers, team members and other internal departments.
- Underwrites risk (selection and rejection within authority level) of policy changes and each time there is communication with the customer. Under moderate supervision and working within specific limits of authority, obtains information about the customers operations throughout the policy term.
- Documents activities using agency management techniques, procedures and systems. Reviews data for completeness and gathers missing information.
- Be able to make outbound calls to current customers to review current coverages, upsell additional coverages and limits and obtain leads for cross-sell opportunities.
- Identifies opportunities for modified/additional insurance coverage and presents the opportunity to the customer.

Secondary Focus
- Participates in industry organizations and events.
- May create and produce survey/reports that are used to evaluate department performance.
- May meet with Agents, Marketing Managers, and Branch Underwriters to explain the CL Customer Service Center program and maintain working relationship.
- May assist in training other team members.

Key Measures of Success
- Service Responsiveness and First Call Resolution
- Exceptional quality results
- Improved retention

Position Requirements

Required Skills and Experience: Education and Experience:
- College degree preferred but not required
- P&C Agent’s license (must be acquired within 90 days of hire). Completion of annual continuing education requirements to maintain license is required.
- Typically has 2 or more years of related experience in Commercial Rating, Agency Customer Service or Sales preferred.

Knowledge & Skills:
- Knowledge of commercial lines coverage forms, product, rate filings, pricing tools and underwriting criteria. Knowledge of state laws, rules and regulations in assigned territory.
- Proficient in operating and interpreting proprietary software programs. Possesses the knowledge to access all applicable on-line resources.
- Demonstrated strong written and oral communication skills including active listening skills with an ability to tailor the content to the specific audience.
- Preferred understanding branch/regional office and Service Center practices, policies and workflows.
- Demonstrated professional telephone etiquette.
- Demonstrated ability to work well within a team environment.

Physical Demands and Work Environment:
- Ability to use a personal computer and other standard office equipment
- Ability to work in a fast paced or stressful environment
- Ability to travel as necessary
- Ability to sit and/or stand for extended periods
- Required to work on-site
- Ability to work cooperatively

Benefits To Joining The Hanover Team:

- Competitive Pay and Benefits

- Retirement/401(k) Program

- Beneficiary and Ability Assist Programs

- Travel Assistance Program

- Adoption Benefit

- Wellness Programs

- Matching Education Gifts Plan

- Employee Development/Education Assistance and Professional/Industry Designation Programs <
li> Generous "Time Off With Pay"

The Hanover Insurance Group, Inc. (NYSE: THG), based in Worcester, Mass., is the holding company for a group of insurers that includes The Hanover Insurance Company, also based in Worcester; Citizens Insurance Company of America, headquartered in Howell, Mich., and their affiliates. The Hanover offers a wide range of property and casualty products and services to individuals, families and businesses through an extensive network of independent agents, and has been meeting its obligations to its agent partners and their customers for more than 150 years. Taken as a group, The Hanover ranks among the top 40 property and casualty insurers in the United States.

EEO Statement The Hanover Insurance Group provides equal opportunity for employment and promotion to all qualified employees and applicants. No person shall be discriminated against in employment on the basis of race, color, religion, gender, age, national origin, marital status, disability, sexual orientation, veteran status or any other status or condition protected by applicable federal or state statutes. The Company is committed to maintaining an environment in which all employees are treated equitably and given the opportunity to achieve their full potential in the workplace.

The Hanover Insurance Group does not accept unsolicited Agency resumes. The Hanover Insurance Group will not pay fees to any third party agency or firm that does not have a signed "Employment Agency Agreement" already on file with Human Resources - The Office of Talent Management.]]>http://jobs.hanover.com/job/Worcester-Commercial-Lines-Insurance-Specialist-Job-MA-01601/1818256/181825618182562012-06-14Hanover InsuranceCustomer Servicefull-timeUSDstarting0BSWorcester, MA, US
Job ID #: 3504 Location: Worcester, MA
Functional Area: Print / Mail Operations SBU: 35000 - Mail Operations
Position Type: Full - Time
Education Required: Bachelors Degree
Experience Required: 3 - 5 Years
Relocation Provided:

Job Description

“Our Policy is Performance”

Hanover Insurance is a winning company comprised of outstanding professionals focused on a single vision: to be the very best in our business. At The Hanover you will have the opportunity to: Grow Your Career, Love What You Do and Be Valued for Your Contributions.

Apply today and discover:

- Why, in 2010, we were recognized by The Boston Globe as a Top Places to Work and by Business Insurance as a Best Places to Work.

- How we continue to grow stronger through acquisitions, increased product offerings and unparalleled credit rating agency upgrades in the industry.

- How we build unique relationships with our Employees, Agent Partners and Customers.
…what it’s like to work for the best insurance company in the industry!!!

The Hanover Insurance Group is seeking an experienced Business Analyst I for our Mail Operations team in Worcester, MA. The Business Analyst will create measures of quality and implement a new quality control system for output. Must have knowledge of quality measures and must be proficient with Word, Excel and Access. 2+ years’ experience is required.

Position Overview
Incumbents serving in the Business Analysis job family are responsible for the collection, development, analysis, documentation, and communication of business needs and requirements. Throughout an assignment, Business Analysts may act like a liaison while they interface and work collaboratively with technology and business organizations. Business Analysts usually assess the needs of the assignment by directly interacting with management, leadership, technology, the business and the customer. Business Analysts are also expected to use their working understanding of information systems, business operations, and processes to analyze requirements, develop specifications, story-boarding and prototyping to facilitate the design of integrated solutions. Their knowledge of business analysis, business processes and project methodologies is applied to all of their assignments.

Incumbents in this job family must have a solid understanding of their business partners existing business processes, the key drivers and measures of success for the business, and the short and long-term direction of the business and technology. They assess the needs of a business partner through direct interaction, and look for opportunities to develop and grow the business through effective use of technology. They take a broad perspective to determine how solutions will impact existing work processes and systems, and how to manage the integration. Incumbents must be innovative in identifying, proposing and executing solutions, negotiating requirements across multiple partners or departments, and must have an understanding of project scope management and prototyping. Business Analysts should have a high-level understanding of the overall IT architecture in order to understand the issues and implications of proposed system and hardware solutions.

Business Analyst - Project Complexity
Performs work in support of one department and/or line of business or multiple products.

Serves as a project team member for projects of small to medium scope and basic to moderate complexity, or sub-projects within a large or highly complex project. Seeks out and receives guidance from more experienced personnel.

Essential Duties & Responsibilities
Providing technical expertise across business functions, understanding the relationship between the business and the data and technology that support the business or product. Responsible for the collection, analysis and documentation of business and/or technical requirements, which may include, but is not limited to:

- Participating in planning sessions with business partners to improve a business process or products within an assigned department. Generally involves using and improving information systems.
- Collaborates with all relevant parties by demonstrating knowledge of the business technical systems and providing timely and accurate information between the business partner and the information technology organization.
- May provide technical on the job training to less experienced individuals as needed.
- Understanding of Best Practices concepts and industry practices.
- Assessing needs to identify business priorities and may advise business partners on options and technical limitations.
- Researching, collecting, documenting and communicating requirements gathered through various techniques i.e. JAD and story-boarding for the design and implementation of solutions. May utilize system integration tools. Participating in the documentation of requirements used to create specifications.
- Participating in project planning from requirements through design, testing, implementation and maintenance.
- Planning, developing and executing routine test/use cases and validating results during all phases of testing. Identifies and recommends improvements when appropriate. Automates test cases when appropriate.
- Actively participates and may facilitate team/project meetings.
- May develop and execute reports based on basic business requirements by extracting data from a business application or information system and validating results.
- May provide production support on escalated issues by researching and prioritizing problems. May resolve basic problems or partner with technology development for analysis and solution. May escalate to a more experienced resource when needed. May provide support through the warranty period.

Position Requirements

Requirements:
- Project management experience
- Must be experienced in the use of computers including efficient skills and working knowledge of Windows, Microsoft Word, Access, and Excel
- Ability to focus on details and process flows.
- This position will also be responsible for the implementation of the Quality Control program for Mail Operations.
- Bachelor’s degree required
- 2-5 years experience

Benefits To Joining The Hanover Team:

- Competitive Pay and Benefits

- Retirement/401(k) Program

- Beneficiary and Ability Assist Programs

- Travel Assistance Program

- Adoption Benefit

- Wellness Programs

- Matching Education Gifts Plan

- Employee Development/Education Assistance and Professional/Industry Designation Programs

- Generous "Time Off With Pay"

The Hanover Insurance Group, Inc. (NYSE: THG), based in Worcester, Mass., is the holding company for a group of insurers that includes The Hanover Insurance Company, also based in Worcester, Citizens Insurance Company of America, headquartered in Howell, Michigan, Chaucer Holdings PLC, based in London and their affiliates.
The Hanover offers a wide range of property and casualty products and services to businesses, individuals, and families through a select group of independent agents across the U.S., and has been meeting its obligations to its agent partners and their customers for nearly 160 years. The company is ranked among the top 25 property and casualty insurers in the country and maintains excellent ratings from A.M. Best, Standard & Poor’s and Moody’s.

EEO Statement
The Hanover Insurance Group provides equal opportunity for employment and promotion to all qualified employees and applicants. No person shall be discriminated against in employment on the basis of race, color, religion, gender, age, national origin, marital status, disability, sexual orientation, veteran status or any other status or condition protected by applicable federal or state statutes. The Company is committed to maintaining an environment in which all employees are treated equitably and given the opportunity to achieve their full potential in the workplace.

The Hanover Insurance Group does not accept unsolicited Agency resumes. The Hanover Insurance Group will not pay fees to any third party agency or firm that does not have a signed "Employment Agency Agreement" already on file with Human Resources - The Office of Talent Management.]]>http://jobs.hanover.com/job/Worcester-Business-Analyst-I-Job-MA-01601/1820833/182083318208332012-06-14Hanover InsurancePrint / Mail Operationsfull-timeUSDstarting0BSWorcester, MA, US
Job ID #: 3455 Location: Worcester, MA
Functional Area: Claims SBU: 85100 - Risk Management Claims
Position Type: Full - Time
Education Required: Masters Degree
Experience Required: 5 - 7 Years
Relocation Provided: No

Job Description

The Hanover Insurance Group is seeking a Casualty Nurse in the Worcester, MA office

Position Overview/Summary:
Provides claims adjusters and attorneys with detailed analysis of medical records and other pertinent medical information significant to allegations in PIP liability claims.

Responsibilities/Essential Functions:
Reviews, analyzes, and summarizes medical records and other pertinent documents
Researches current literature on medical issues and maintains reference library for adjusters and attorneys
Provides informed opinion on medical issues relating to causality, accepted standards of care and prognosis of alleged injuries/illnesses
Prepares exhibits for deposition, trial or mediation including charts, tables, graphs, power point presentations
Assists with the location, selection and preparation of medical expert witnesses and consultants and develops and maintains a network of such experts
Assists in the development of questioning for cross examination of opposing medical experts
Provides individualized training and development to adjusters and/or attorneys
Attends roundtables, mediations, facilitations, settlement conferences, deposition and trials as requested
Participates in special projects as requested
Participates actively with various vendors and or business partners

Position Requirements

Skills, Key Success Factors and Experience:
Registered nurse with 5+ years of clinical experience in acute or ambulatory healthcare setting
Law Degree or commensurate legal experience required
Advanced casualty claim knowledge
Knowledge of local and national healthcare information resources and medical experts
Knowledge of legal terminology and civil procedure
Strong inquiry, analytical and technical writing skills
Effective interpersonal communication skills
Organizational skills with regard to time management, task prioritization, and integration of information from a variety of sources
Fluent in English
Has a clear understanding of the scope of role responsibilities, possesses a high level of technical expertise commensurate with the business needs
Knowledge of technical materials, rules, procedures or facts required to effectively performing the role
Deals with members and co-workers in a tactful, cooperative and helpful manner, reacts positively to suggestions or instructions from others
Understands the potential issues involved in change within the organization and can adjust to the changing work environment
Proficient using the Internet, Microsoft Office, various vendor software products and have good typing ability

Benefits To Joining The Hanover Team:

- Competitive Pay and Benefits

- Retirement/401(k) Program

- Beneficiary and Ability Assist Programs

- Travel Assistance Program

- Adoption Benefit

- Wellness Programs

- Matching Education Gifts Plan

- Employee Development/Education Assistance and Professional/Industry Designation Programs

- Generous "Time Off With Pay"

The Hanover Insurance Group, Inc. (NYSE: THG), based in Worcester, Mass., is the holding company for a group of insurers that includes The Hanover Insurance Company, also based in Worcester; Citizens Insurance Company of America, headquartered in Howell, Mich., and their affiliates. The Hanover offers a wide range of property and casualty products and services to individuals, families and businesses through an extensive network of independent agents, and has been meeting its obligations to its agent partners and their customers for more than 150 years. Taken as a group, The Hanover ranks among the top 40 property and casualty insurers in the United States.

EEO Statement
The Hanover Insurance Group provides equal opportunity for employment and promotion to all qualified employees and applicants. No person shall be discriminated against in employment on the basis of race, color, religion, gender, age, national origin, marital status, disability, sexual orientation, veteran status or any other status or condition protected by applicable federal or state statutes. The Company is committed to maintaining an environment in which all employees are treated equitably and given the opportunity to achieve their full potential in the workplace.]]>http://jobs.hanover.com/job/Worcester-Casualty-Nurse-PIP-LiabilityLegal-Nurse-Consultant-Job-MA-01601/1772414/177241417724142012-06-14Hanover InsuranceClaimsfull-timeUSDstarting0BSWorcester, MA, US
Job ID #: 3462 Location: Worcester, MA
Functional Area: Claims SBU: 85100 - Risk Management Claims
Position Type: Full - Time
Education Required: Bachelors Degree
Experience Required: 5 - 7 Years
Relocation Provided: No

Job Description

“Our Policy is Performance”

Hanover Insurance is a winning company comprised of outstanding professionals focused on a single vision: to be the very best in our business. At The Hanover you will have the opportunity to: Grow Your Career, Love What You Do and Be Valued for Your Contributions.

Apply today and discover:

- Why, in 2010, we were recognized by The Boston Globe as a Top Places to Work and by Business Insurance as a Best Places to Work.

- How we continue to grow stronger through acquisitions, increased product offerings and unparalleled credit rating agency upgrades in the industry.

- How we build unique relationships with our Employees, Agent Partners and Customers.
…what it’s like to work for the best insurance company in the industry!!!

The Hanover Insurance Group is seeking a Unit Manager, Appraisal to oversee our Field Appraisers in the Central MA area. This will be a work from home position and will include a company car.

The Unit Manager will be responsible for daily oversight of an appraisal claims unit. The incumbent will manage a geographic area including all appraisal activity, staff appraisers, independent appraisers and direct repair facilities. They will be part of a management team focused on improving results and managing growth in our Central MA region.

Additional Responsibilities will be talent and performance management, relationship building with internal and external clients including senior management, decision making and customer service. Assessing present and future resources and needs for employees and providing leadership/mentoring and guidance necessary to build and sustain a high performing team are crucial components of the position. Managing according to established metrics, controlling expenses related to claim handling activities, tracking and monitoring customer surveys to ensure employees are providing exceptional service, and hiring and developing an exceptional staff is also a key requirement.
This individual will be responsible for completing field reinspections and file reviews on staff appraisers, independent appraisers and direct repair facilities.

Position Requirements

Essential Skills:

- Bachelor’s degree or equivalent work experience and 3 to 5 years of appraisal/auto claims expertise

- Recent supervisory experience with a team of employees who are varied in their technical abilities

- Critical that the incumbent is an effective problem solver who has the ability to anticipate issues as well as needs, seek out and analyze information collaboratively and propose solutions.

- Ability to anticipate the needs of the customer and take a proactive approach to ensure they are met

- Ability to advance and is willing to grow with the company

- Experience with auto appraisal software, MSWord, Excel, claims applications and internet searches

- A company car is provided.

- A valid state driver's license and a clear MVR are necessary for employment.

- Travel may be up to 2 weeks of each month.

Benefits To Joining The Hanover Team:

- Competitive Pay and Benefits

- Retirement/401(k) Program

- Beneficiary and Ability Assist Programs

- Travel Assistance Program

- Adoption Benefit

- Wellness Programs

- Matching Education Gifts Plan

- Employee Development/Education Assistance and Professional/Industry Designation Programs

- Generous "Time Off With Pay"

The Hanover Insurance Group, Inc. (NYSE: THG), based in Worcester, Mass., is the holding company for a group of insurers that includes The Hanover Insurance Company, also based in Worcester; Citizens Insurance Company of America, headquartered in Howell, Mich., and their affiliates. The Hanover offers a wide range of property and casualty products and services to individuals, families and businesses through an extensive network of independent agents, and has been meeting its obligations to its agent partners and their customers for more than 150 years. Taken as a group, The Hanover ranks among the top 40 property and casualty insurers in the United States.]]>http://jobs.hanover.com/job/Worcester-Unit-Manager%2C-Appraisal-Job-MA-01601/1776257/177625717762572012-06-14Hanover InsuranceClaimsfull-timeUSDstarting0BSWorcester, MA, US
Job ID #: 3459 Location: Worcester, MA
Functional Area: Claims SBU: 85100 - Risk Management Claims
Position Type: Full - Time
Education Required: Bachelors Degree
Experience Required: 5 - 7 Years
Relocation Provided:

Job Description

The Hanover Insurance Group is growing!
We are now seeking a Unit Manager to support our Commercial General Liability Group in Worcester, Massachusetts. The Hanover is a leading regional provider of Property and Casualty insurance products for individuals, families and businesses. We offer a wide range of products and services through an extensive network of Independent Agents and rank among the top 35 Property and Casualty insurers in the United States.

The Boston Globe recently named Hanover the number one financial services business and the number five business in the state overall in its annual ranking of 100 top-performing publicly traded companies headquartered in Massachusetts.

Position Overview/Summary:
Responsible for daily oversight of the unit, manage and lead team of employees, and build a highly engaged workforce to achieve the key business strategies of the organization through effective front line claims handling. Demonstrate the knowledge and skills to deliver effective performance management, communication, relationship building, decision making, and customer service. Responsible for assessing the present and future resource needs for employees and provide the leadership, mentoring and guidance necessary to build and sustain a high performing workforce.

Responsibilities/Essential Functions:
-Ongoing activities associated with work product quality
-Accountable for monitoring and assessing employee performance through spot checks, file reviews, ad hoc reports and other methods. Provide feedback and coaching and take appropriate action.
-Track and monitor customer surveys to ensure employees are providing exceptional service.
-Solicit and act on internal customer feedback on escalated claims.
-Monitor and control expenses related to claim handling activities.
-Manage according to established expense, reserve and settlement authority levels.

Talent/Performance Management
-Responsible to monitor volume and business plans, make timely staffing recommendations within established models and participate in identifying the ideal candidate.
-Responsible to identify and provide developmental opportunities through coaching and mentoring.
-Recognizes opportunities for technical and industry training as part of a personal and professional development program.
-Work with employees on performance management by setting cascading goals, giving and receiving feedback, documenting and delivering performance reviews, addressing performance issues, creating and implementing development plans while conforming to policies and other internal procedures.
-Responsible for salary administration recommendations that are directly linked to individual performance.
-Utilizes technology and talent management to increase efficiency and scalability to support corporate growth and service initiatives. Daily oversight of resources, workflow and processes
-Direct day to day operations which include tracking measures, analyzing reports, and reinforcing goals.
-Develop, recommend and implement continuous improvement initiatives which result in cost effective enhancements in quality and service. Builds positive relationships with internal/external customers to accomplish organizational goals
-Identify key issues and communicate to the proper audience in an appropriate and timely manner.
-Act as an expert resource for direct reports, other teams, business units and claims leadership.
-Collaborate with Distribution by participating in marketing meetings, agency and insured visits and other supporting activities.
-May lead and/or participate in initiatives that support claims strategies and financial goals.

Position Requirements

Essential Skills and Experience:
-Must have extensive experience/knowledge in: litigation, complex claims and coverage
-Bachelors degree and prior management experience
-Effective problem solver, who anticipates issues, seeks out and analyzes information collaboratively to propose solutions. Takes ownership for a successful resolution.
-Anticipates needs of the customer and takes a proactive approach to ensure they are met.
-Hires and develops the right people in the right place at the right time to deliver exceptional claim handling results and quality service.
-Able to multi-task and reprioritize
-Effectively and creatively utilizes all resources (systems, people, etc.) to manage daily operations

Benefits To Joining The Hanover Team:

- Competitive Pay and Benefits

- Retirement/401(k) Program

- Beneficiary and Ability Assist Programs

- Travel Assistance Program

- Adoption Benefit

- Wellness Programs

- Matching Education Gifts Plan

- Employee Development/Education Assistance and Professional/Industry Designation Programs

- Generous "Time Off With Pay"

The Hanover Insurance Group, Inc. (NYSE: THG), based in Worcester, Mass., is the holding company for a group of insurers that includes The Hanover Insurance Company, also based in Worcester; Citizens Insurance Company of America, headquartered in Howell, Mich., and their affiliates. The Hanover offers a wide range of property and casualty products and services to individuals, families and businesses through an extensive network of independent agents, and has been meeting its obligations to its agent partners and their customers for more than 150 years. Taken as a group, The Hanover ranks among the top 40 property and casualty insurers in the United States.

EEO Statement
The Hanover Insurance Group provides equal opportunity for employment and promotion to all qualified employees and applicants. No person shall be discriminated against in employment on the basis of race, color, religion, gender, age, national origin, marital status, disability, sexual orientation, veteran status or any other status or condition protected by applicable federal or state statutes. The Company is committed to maintaining an environment in which all employees are treated equitably and given the opportunity to achieve their full potential in the workplace.]]>http://jobs.hanover.com/job/Worcester-Unit-Manager%2C-Commercial-General-Liability-Job-MA-01601/1776258/177625817762582012-06-14Hanover InsuranceClaimsfull-timeUSDstarting0BSWorcester, MA, US
Job ID #: 3470 Location: Worcester, MA
Functional Area: Accounting / Finance SBU: 45001 - Finance
Position Type: Full - Time
Education Required: Bachelors Degree
Experience Required: 7 - 10 Years
Relocation Provided:

Job Description

“Our Policy is Performance”

Hanover Insurance is a winning company comprised of outstanding professionals focused on a single vision: to be the very best in our business. At The Hanover you will have the opportunity to: Grow Your Career, Love What You Do and Be Valued for Your Contributions.

Apply today and discover:

- Why in 2011 and 2010, we were recognized by Business Insurance as a Best Places to Work.

- How we continue to grow stronger through acquisitions, increased product offerings and unparalleled credit rating agency upgrades in the industry.

- How we build unique relationships with our Employees, Agent Partners and Customers.

- What it’s like to work for the best insurance company in the industry!!!

Summary: The Director Segment Financial Officer has primary responsibility for the financial management of the Surety business segment. Act as a thought partner to business leadership and contribute to the definition and execution of the business strategy. Assist in developing business plans. Analyze and present financial results to assist with planning, reporting, forecasting and communicating business results.

Responsibilities/Essential Functions:

BUSINESS PARTNERSHIP:

- Provide strategic insight related to business segment to Business Unit CFO.

- Responsible for communicating results/issues to upper level Finance & business management.

- Act as a thought partner to the head of the business unit and provide input in all aspects of developing strategy, and outlining the optimal operating / economic model

- Provide strategic recommendations based on financial analysis and projections, cost identification and allocation and revenue/expense analysis.

- Provide financial performance metrics and track success to enable annual plans and target

- Drive results with the field through customized regional scorecards and metrics focused to manage financial targets/goals.

REPORTING/ PLANNING/ANALYTICS/INSIGHT:

- Enhance existing reporting framework to enable deeper analytics and provide transparency into key drivers

- Provides timely, accurate executive reports to assist Finance and business leaders in assessing current and future business performance, trends and forecasts.

- Oversees and directs annual plan and budget preparation. Monitors progress and presents financial metrics and impact to business unit leader and senior management.

- Assist in the development of presentations to various audiences, including rating agencies, Wall Street, Board of Directors and senior management.

Other:

- Collaborate with other Finance and business leaders to define and drive enterprise initiatives.

- Recommend necessary resource allocation changes to address business issues or opportunities.

- Actively participate in defining reporting standards that are leveraged for all business units.

- Participate in Ad-hoc enterprise project as required.

Position Requirements

- Bachelor’s degree required, MBA preferred. Degree in Economics, Finance or Accounting preferred.

- 8-10+ years of financial analysis practices and principles

- 5+ years of P&C Insurance experience preferred.

- Develops working relationships and interacts effectively with all necessary levels of the organization.

- Proficiency in MS Office applications

Key Job Competencies/Skills:

- Uses financial analytic principles, including forecasting/modeling, sales analytics, P/L statements, loss analytics, trend analysis, and root cause analysis to drive and support business strategies.

- Strong executive presence and the ability to make effective presentations to large and small groups at all levels in the organization.

- Responsible for taking independent action, developing strategies, and making quick decisions in a proactive and competent manner.

- Business issue identification, analysis and communication.

- Sound judgment and ability to deal with difficult and stressful situations.

- Ability to concisely present and communicate complex financial and business issues to business unit leaders and senior management.

- Able to learn and apply market an competitive intelligence

- Change Leadership

Benefits To Joining The Hanover Team:

- Competitive Pay and Benefits

- Retirement/401(k) Program

- Beneficiary and Ability Assist Programs

- Travel Assistance Program

- Adoption Benefit

- Wellness Programs

- Matching Education Gifts Plan

- Employee Development/Education Assistance and Professional/Industry Designation Programs

- Generous "Time Off With Pay"

The Hanover Insurance Group, Inc. (NYSE: THG), based in Worcester, Mass., is the holding company for a group of insurers that includes The Hanover Insurance Company, also based in Worcester, Citizens Insurance Company of America, headquartered in Howell, Michigan, Chaucer Holdings PLC, based in London and their affiliates.
The Hanover offers a wide range of property and casualty products and services to businesses, individuals, and families through a select group of independent agents across the U.S., and has been meeting its obligations to its agent partners and their customers for nearly 160 years. The company is ranked among the top 25 property and casualty insurers in the country and maintains excellent ratings from A.M. Best, Standard & Poor’s and Moody’s.

EEO Statement
The Hanover Insurance Group provides equal opportunity for employment and promotion to all qualified employees and applicants. No person shall be discriminated against in employment on the basis of race, color, religion, gender, age, national origin, marital status, disability, sexual orientation, veteran status or any other status or condition protected by applicable federal or state statutes. The Company is committed to maintaining an environment in which all employees are treated equitably and given the opportunity to achieve their full potential in the workplace.

The Hanover Insurance Group does not accept unsolicited Agency resumes. The Hanover Insurance Group will not pay fees to any third party agency or firm that does not have a signed "Employment Agency Agreement" already on file with Human Resources - The Office of Talent Management.]]>http://jobs.hanover.com/job/Worcester-Dir-Segment-Financial-Officer-Job-MA-01601/1776260/177626017762602012-06-14Hanover InsuranceAccounting / Financefull-timeUSDstarting0BSWorcester, MA, US
Job ID #: 3374 Location: Worcester, MA
Functional Area: Underwriting SBU: 79300 - Commercial Lines Home Office
Position Type: Full - Time
Education Required: High School Diploma
Experience Required: 1 - 3 Years
Relocation Provided: No

Job Description

The Hanover Insurance Group is seeking an Underwriting Technician for our Inland Marine division in our Worcester,MA location.

Position Summary:
Support underwriting by collecting and analyzing data, preparing files, and providing technical administrative assistance. Must have underwriting knowledge and awareness of how the various roles/functions fit together and why each are important. May make account recommendations to Underwriter, including suggesting gathering more data (e.g. loss control) or making a DNR (do not renew) recommendation. Responds to agent service questions and assists with resolving problems. Resolves endorsements through referral consultation with Underwriters. May make account decisions and/or resolve endorsements within assigned underwriting authority. May travel with Underwriter within assigned territory to meet with key accounts.

Responsibilities :
The Underwriting technician is to perform the following key job duties with the goal to service customers, support the Underwriter and prepare new and renewal accounts.

- Prepare new & renewal accounts for Underwriter review by collecting and analyzing data

- Provide administrative assistance

- Communicate with agents to answer questions and resolve problems

- Analyzes data (loss history, loss control) and prepares recommendations for Underwriter. Prepares renewals and new business for underwriter review.

- Supports Underwriters by performing a variety of data collection and file preparation work. Includes ordering loss control reports, running new business reports, outstanding submission reports, and similar items.

- Takes agent calls, answers and resolves service related questions.

- Handles book rolls, or other special project assignments.

- May make renewal recommendations to Underwriter

- May be granted Underwriting authority to execute renewals & endorsements.

- In addition, this individual responds to inquiries and requests from existing customers. The Underwriting Technician must be customer service-focused.

Position Requirements

- At least 3-5 years of Commercial Lines Carrier or Agency experience preferred

- Associates degree preferred.

- Customer-service focused

- Demonstrates superior problem solving skills, knows how to find missing information.

- Excellent computer skills, including MS Office: MS Word and MS Excel

Benefits To Joining The Hanover Team:

- Competitive Pay and Benefits

- Retirement/401(k) Program

- Beneficiary and Ability Assist Programs

- Travel Assistance Program

- Adoption Benefit

- Wellness Programs

- Matching Education Gifts Plan

- Employee Development/Education Assistance and
- Professional/Industry Designation Programs

- Generous "Time Off With Pay"

About The Hanover:
The Hanover Insurance Group, Inc. (NYSE: THG), based in Worcester, Mass., is the holding company for a group of insurers that includes The Hanover Insurance Company, also based in Worcester; Citizens Insurance Company of America, headquartered in Howell, Mich., and their affiliates. The Hanover offers a wide range of property and casualty products and services to individuals, families and businesses through an extensive network of independent agents, and has been meeting its obligations to its agent partners and their customers for more than 150 years. Taken as a group, The Hanover ranks among the top 40 property and casualty insurers in the United States.

The Hanover Insurance Group does not accept unsolicited Agency resumes. The Hanover Insurance Group will not pay fees to any third party agency or firm that does not have a signed “Employment Agency Agreement” already on file with Human Resources – The Office of Talent Management.]]>http://jobs.hanover.com/job/Worcester-Marine-Tech-Job-MA-01601/1782318/178231817823182012-06-14Hanover InsuranceUnderwritingfull-timeUSDstarting0BSWorcester, MA, US
Job ID #: 3615 Location: Worcester, MA
Functional Area: Compliance SBU: 70001 - Office Of General Counsel
Position Type: Full - Time
Education Required: Associates Degree
Experience Required: 3 - 5 Years
Relocation Provided: No

Job Description

“Our Policy is Performance”

Hanover Insurance is a winning company comprised of outstanding professionals focused on a single vision: to be the very best in our business. At The Hanover you will have the opportunity to: Grow Your Career, Love What You Do and Be Valued for Your Contributions.

Apply today and discover:

- Why in 2011 and 2010, we were recognized by Business Insurance as a Best Places to Work.

- How we continue to grow stronger through acquisitions, increased product offerings and unparalleled credit rating agency upgrades in the industry.

- How we build unique relationships with our Employees, Agent Partners and Customers.

- What it’s like to work for the best insurance company in the industry!!!

Summary: The key responsibilities for the Senior Compliance Analyst are to log, track, monitor, review and draft complaint responses for appropriateness; serve as contact for Insurance Department (DOI) and Executive Office complaints/inquiries both written and by telephone; identify trends and compliance issues from complaint activity and communicate with management to develop corrective actions to address trends; publish reports and summaries on complaint activity; and, maintain company procedures and business practices for responding to consumer and DOI complaints. Additional Responsibilities may include filing of rates, rules and forms for all Property and Casualty business units, and responding to miscellaneous compliance issues.

Essential Duties and Responsibilities:

- Receive DOI and direct written complaint activity, identify appropriate business contact, log into complaint database and distribute complaint to business contact.

- Monitor for completion of complaint responses within company standards and state requirements. Follow-up with business contacts to ensure timely complaint responses.

- Monitor complaint activity to identify compliance issues and trends and work with management to develop corrective actions to address any concerns.

- Prepare reports of complaint activity and analysis for management.

- Maintain toll-free phone line to respond to DOI and Executive Office complaints and inquiries.

- Serve as lead contact for Compliance Department on Record Retention efforts and work with Records Management to review changes to retention procedures and best practices.

- Prepare, submit, log and track rate, rule and form filings to obtain timely approvals in accordance with requested effective dates.

- Work with Product and Actuarial areas in order to respond to DOI inquiries and objections for rate, rule and form filings.

- Communicate status and approvals, withdrawals and disapprovals on rate, rule and form filings.

- Participate in special compliance projects as requested.

- Other duties may be assigned.

Position Requirements

- Two or Four year undergraduate degree or equivalent work experience preferred.

- 3-5 years property and casualty industry experience.

- Solid knowledge of MS Word and Excel, Adobe Acrobat, and internal system applications.

- Excellent verbal and written communication skills.

- Excellent analytical, research and organization skills.

- Self-directed with the ability to prioritize multiple projects and work efficiently against deadlines. Must be able to multi-task while remaining focused and organized.

- Ability to work in a team environment.

Benefits To Joining The Hanover Team:

- Competitive Pay and Benefits

- Retirement/401(k) Program

- Beneficiary and Ability Assist Programs

- Travel Assistance Program

- Adoption Benefit

- Wellness Programs

- Matching Education Gifts Plan

- Employee Development/Education Assistance and Professional/Industry Designation Programs

- Generous "Time Off With Pay"

The Hanover Insurance Group, Inc. (NYSE: THG), based in Worcester, Mass., is the holding company for a group of insurers that includes The Hanover Insurance Company, also based in Worcester, Citizens Insurance Company of America, headquartered in Howell, Michigan, Chaucer Holdings PLC, based in London and their affiliates.
The Hanover offers a wide range of property and casualty products and services to businesses, individuals, and families through a select group of independent agents across the U.S., and has been meeting its obligations to its agent partners and their customers for nearly 160 years. The company is ranked among the top 25 property and casualty insurers in the country and maintains excellent ratings from A.M. Best, Standard & Poor’s and Moody’s.

EEO Statement
The Hanover Insurance Group provides equal opportunity for employment and promotion to all qualified employees and applicants. No person shall be discriminated against in employment on the basis of race, color, religion, gender, age, national origin, marital status, disability, sexual orientation, veteran status or any other status or condition protected by applicable federal or state statutes. The Company is committed to maintaining an environment in which all employees are treated equitably and given the opportunity to achieve their full potential in the workplace.

The Hanover Insurance Group does not accept unsolicited Agency resumes. The Hanover Insurance Group will not pay fees to any third party agency or firm that does not have a signed "Employment Agency Agreement" already on file with Human Resources - The Office of Talent Management.]]>http://jobs.hanover.com/job/Worcester-Senior-Compliance-Analyst-Job-MA-01601/1860853/186085318608532012-06-14Hanover InsuranceCompliancefull-timeUSDstarting0BSWorcester, MA, US
Job ID #: 3553 Location: Worcester, MA
Functional Area: Customer Service SBU: 22001 - Personal Lines Operations
Position Type: Full - Time
Education Required: Bachelors Degree
Experience Required: 1 - 3 Years
Relocation Provided:

Job Description

“Our Policy is Performance”

Hanover Insurance is a winning company comprised of outstanding professionals focused on a single vision: to be the very best in our business. At The Hanover you will have the opportunity to: Grow Your Career, Love What You Do and Be Valued for Your Contributions.

Apply today and discover:

- Why, in 2010, we were recognized by The Boston Globe as a Top Places to Work and by Business Insurance as a Best Places to Work.

- How we continue to grow stronger through acquisitions, increased product offerings and unparalleled credit rating agency upgrades in the industry.

- How we build unique relationships with our Employees, Agent Partners and Customers.
…what it’s like to work for the best insurance company in the industry!!!

The Hanover Insurance Group is seeking positive, energetic, top performing individuals who desire to build a strong foundation in Insurance.

Personal Lines Agency Service Track
As a member of the Personal Lines Agency Service Team, you will work with our independent agents and their customers to create an outstanding service experience. The Hanover is dedicated to your ongoing growth and development; by joining our Team, you can expect to take part in a comprehensive training program that will position you for success. This includes building key competencies such as service orientation, analytical and strategic thinking, communication and business consultation. Throughout your 2 year tenure, you will become a fully trained Agency Service Associate, learning functions across the Personal Lines business that will position you for a wide range of career growth and continued personal development and acquiring skill set that provides you the opportunity to maximize your career.

In this position, key job duties include:
- Answers and responds to telephone and email inquiries, requests for changes and information, and written correspondence received from customers/agents using established guidelines and techniques.
- Accurately relays information regarding coverage and rates using established underwriting guidelines including reinstatements.
- Provides agent direction and assistance in utilizing available on-line tools including: underwriting rate and rule manuals, TAP, and other on-line customer facing resources. Also includes entry and quoting assistance in Personal Lines and Commercial Lines Point-of-sale system. - Provides technical direction and assistance to agents in regard to password resets, resending uploads and downloads, checking Java PC settings, troubleshooting premium discrepancies and system errors.
- Researches/reconciles discrepancies in direct billing records such as misapplied payments, legal collections and EFT; makes policy payment plan changes as necessary.
- Tracks transaction history (phone, processing, follow-up) through proper documentation using call tracking systems and established guidelines.
- Effectively handles escalated phone calls by diffusing negative situations and resolving issues in a timely and effective manner.
- Is instrumental in the success of new hires/peers by handling assist calls and providing training/support by explaining procedures and displaying a positive work ethic.
- Other duties as assigned.

Position Requirements

Skills, Key Success Factors and Experience:
- Bachelor’s degree strongly preferred and 1-3 years related experience
- Proficient in computer applications.
- Strong written and verbal communication skills required
- Must be organized and highly detail oriented, with strong time management skills
- Strong multi-tasking ability
- Previous call/contact center experience a plus.

Benefits To Joining The Hanover Team:
- Competitive Pay and Benefits
- Retirement/401(k) Program
- Beneficiary and Ability Assist Programs
- Travel Assistance Program
- Adoption Benefit
- Wellness Programs
- Matching Education Gifts Plan
- Employee Development/Education Assistance and Professional/Industry Designation Programs
- Generous "Time Off With Pay"

The Hanover Insurance Group, Inc. (NYSE: THG), based in Worcester, Mass., is the holding company for a group of insurers that includes The Hanover Insurance Company, also based in Worcester; Citizens Insurance Company of America, headquartered in Howell, Mich., and their affiliates. The Hanover offers a wide range of property and casualty products and services to individuals, families and businesses through an extensive network of independent agents, and has been meeting its obligations to its agent partners and their customers for more than 150 years. Taken as a group, The Hanover ranks among the top 40 property and casualty insurers in the United States.

EEO Statement The Hanover Insurance Group provides equal opportunity for employment and promotion to all qualified employees and applicants. No person shall be discriminated against in employment on the basis of race, color, religion, gender, age, national origin, marital status, disability, sexual orientation, veteran status or any other status or condition protected by applicable federal or state statutes. The Company is committed to maintaining an environment in which all employees are treated equitably and given the opportunity to achieve their full potential in the workplace.

The Hanover Insurance Group does not accept unsolicited Agency resumes. The Hanover Insurance Group will not pay fees to any third party agency or firm that does not have a signed "Employment Agency Agreement" already on file with Human Resources - The Office of Talent Management.]]>http://jobs.hanover.com/job/Worcester-Agency-Services-Assoc-Job-MA-01601/1842558/184255818425582012-06-14Hanover InsuranceCustomer Servicefull-timeUSDstarting0BSWorcester, MA, US
Job ID #: 3585 Location: Worcester, MA
Functional Area: Claims SBU: 85100 - Risk Management Claims
Position Type: Full - Time
Education Required: Bachelors Degree
Experience Required: More than 10 years
Relocation Provided: No

Job Description

The Hanover Insurance Group is seeking an Regional Specialty Adjuster-Liability to reside in either our Bedford, NH, Worcester, MA or Glastonbury, CT office.

Position Overview:
This senior level claims professional will be responsible for complex liabiliity claims. The ideal candidate should have experience managing commercial general liability, commercial auto and professional liability claims with exposures up to $5M. Must be an expert on liability coverage and have the ability to quickly analyze large quantities of file material and discern key issues; create a plan for strategic claim evaluation; and direct outside counsel to most efficiently resolution.

Position Requirements:
Ideal candidate will have 10 plus years of insurance claim experience in commercial liability, specialty or professional liability claims.
Superior coverage analysis skills and command of a wide range of commercial liability insurance policies.
Ability to function independently as well as in an environment of teamwork and collaboration.
Ability to navigate difficult situations with both internal and external groups.
Excellent organizational and time management skills.
Ability to influence and negotiate.
Possess strong customer service skills and behaviors.
Makes decisions in an informed, confident and timely manner.
Strong written and verbal communication skills.
May represent the company at mediation, arbitration and trials.
Proficient in Microsoft Windows, MSWord, Internet and ability to prepare, update and manipulate MSExcel spreadsheets.
Ability to function and toggle between multiple applications.
Bachelor's Degree required, Juris Doctor preferred.
Must be willing to travel when necessary.

Benefits To Joining The Hanover Team:

- Competitive Pay and Benefits

- Retirement/401(k) Program

- Beneficiary and Ability Assist Programs

- Travel Assistance Program

- Adoption Benefit

- Wellness Programs

- Matching Education Gifts Plan

- Employee Development/Education Assistance and Professional/Industry Designation Programs

- Generous "Time Off With Pay"

The Hanover Insurance Group, Inc. (NYSE: THG), based in Worcester, Mass., is the holding company for a group of insurers that includes The Hanover Insurance Company, also based in Worcester; Citizens Insurance Company of America, headquartered in Howell, Mich., and their affiliates. The Hanover offers a wide range of property and casualty products and services to individuals, families and businesses through an extensive network of independent agents, and has been meeting its obligations to its agent partners and their customers for more than 150 years. Taken as a group, The Hanover ranks among the top 40 property and casualty insurers in the United States.

EEO Statement
The Hanover Insurance Group provides equal opportunity for employment and promotion to all qualified employees and applicants. No person shall be discriminated against in employment on the basis of race, color, religion, gender, age, national origin, marital status, disability, sexual orientation, veteran status or any other status or condition protected by applicable federal or state statutes. The Company is committed to maintaining an environment in which all employees are treated equitably and given the opportunity to achieve their full potential in the workplace.]]>http://jobs.hanover.com/job/Worcester-Regional-General-Adjuster-Liability-Job-MA-01601/1850896/185089618508962012-06-14Hanover InsuranceClaimsfull-timeUSDstarting0BSWorcester, MA, US
Job ID #: 3590 Location: Worcester, MA
Functional Area: Claims SBU: 85100 - Risk Management Claims
Position Type: Full - Time
Education Required: Bachelors Degree
Experience Required: 1 - 3 Years
Relocation Provided: No

Job Description

“Our Policy is Performance”

Hanover Insurance is a winning company comprised of outstanding professionals focused on a single vision: to be the very best in our business. At The Hanover you will have the opportunity to: Grow Your Career, Love What You Do and Be Valued for Your Contributions.

Apply today and discover:
- Why, in 2010, we were recognized by The Boston Globe as a Top Places to Work and by Business Insurance as a Best Places to Work.
- How we continue to grow stronger through acquisitions, increased product offerings and unparalleled credit rating agency upgrades in the industry.
- How we build unique relationships with our Employees, Agent Partners and Customers.
…what it’s like to work for the best insurance company in the industry!!!

The Hanover Insurance Group is seeking a Worker's Compensation Adjuster in our Worcester, MA location

Position Overview/Summary:
Responsible for the investigation, negotiation and resolution of claims in accordance with policy provisions, best practices and jurisdictional requirements. Includes the input of claim data and guiding insureds and claimants through the claim process and options.

Responsibilities/Essential Functions:

- Must have or secure and maintain appropriate states adjuster license(s) and continuing education credits.
- Works within specific limits and authority on assignments of moderate technical complexity.
- Uses discretion and independent judgment in claim handling
- Possesses functional knowledge and skills reflective of fully competent practitioner.
- Identifies possibly suspicious claims? Investigates, analyzes, evaluates and negotiates personal and/or commercial lines claims of minimal to moderate complexity.
- Responsible for managing all aspects of each claim, including informal hearings and small claims litigation and maintaining a high level of productivity, confidentiality and customer service.
- Implement and coordinate the most effective management techniques to mitigate loss and expense payments.
- Settlement and reserving authority levels are moderate.
- Take recorded statements
- Work with the Special Investigations Unit to resolve and negotiate settlement
- May be required to have and maintain sufficient home-based internet connection

Position Requirements

Essential Skills and Experience:

- Bachelors Degree or equivalent experience.
- Typically has 1 - 3 years experience

- Possesses strong customer service skills and behaviors
- Makes decisions in an informed, confident and timely manner
- Maintains constructive working relationships despite differing perspectives
- Strong organizational and time management skills
- Ability to negotiate skillfully in difficult situations with both internal and external groups. Demonstrates ability to win concessions without damaging relationships.
- Demonstrates strong written and verbal communication skills. Promotes and facilitates free and open communication.
- Understanding of applicable statutes, regulations and case law
- Thinks critically and anticipates, recognizes, identifies and develops solutions to problems in a timely manner.
- Easily adapts to new or different changing situations, requirements or priorities.
- Cultivates an environment of teamwork and collaboration
- Operates with latitude for un-reviewed action or decision.
- Computer experience (MS Office, excel, word, etc)
- Proficient using Claims systems (i.e. CSS, PMS, etc.)

Benefits To Joining The Hanover Team:
- Competitive Pay and Benefits
- Retirement/401(k) Program
- Beneficiary and Ability Assist Programs
- Travel Assistance Program
- Adoption Benefit
- Wellness Programs
- Matching Education Gifts Plan
- Employee Development/Education Assistance and Professional/Industry Designation Programs
- Generous "Time Off With Pay"

The Hanover Insurance Group, Inc. (NYSE: THG), based in Worcester, Mass., is the holding company for a group of insurers that includes The Hanover Insurance Company, also based in Worcester; Citizens Insurance Company of America, headquartered in Howell, Mich., and their affiliates. The Hanover offers a wide range of property and casualty products and services to individuals, families and businesses through an extensive network of independent agents, and has been meeting its obligations to its agent partners and their customers for more than 150 years. Taken as a group, The Hanover ranks among the top 40 property and casualty insurers in the United States.

EEO Statement
The Hanover Insurance Group provides equal opportunity for employment and promotion to all qualified employees and applicants. No person shall be discriminated against in employment on the basis of race, color, religion, gender, age, national origin, marital status, disability, sexual orientation, veteran status or any other status or condition protected by applicable federal or state statutes. The Company is committed to maintaining an environment in which all employees are treated equitably and given the opportunity to achieve their full potential in the workplace.]]>http://jobs.hanover.com/job/Worcester-Worker's-Compensation-Adjuster-Job-MA-01601/1850898/185089818508982012-06-14Hanover InsuranceClaimsfull-timeUSDstarting0BSWorcester, MA, US
Job ID #: 3573 Location: Worcester, MA
Functional Area: Accounting / Finance SBU: 45002 - Corporate Actuarial
Position Type: Full - Time
Education Required: Bachelors Degree
Experience Required: 3 - 5 Years
Relocation Provided:

Job Description

“Our Policy is Performance”

Hanover Insurance is a winning company comprised of outstanding professionals focused on a single vision: to be the very best in our business. At The Hanover you will have the opportunity to:
Grow Your Career, Love What You Do and Be Valued for Your Contributions.

Apply today and discover:

- Why, in 2011 and 2010, we were recognized by Business Insurance as a Best Places to Work.

- How we continue to grow stronger through acquisitions, increased product offerings and unparalleled credit rating agency upgrades in the industry.

- How we build unique relationships with our Employees, Agent Partners and Customers.

- What it’s like to work for the best insurance company in the industry!!!

Summary: Individual will report to VP Lead Actuary in corporate actuarial and provide technical support on broad corporate initiatives that cross lines of business and business units related to rate-making, planning, product research and modeling. Candidate must be actively pursuing FCAS designation.

Responsibilities/Essential Functions:

- Provide direction, training and guidance to actuarial trainees within the department

- Responsible for maintenance of key inputs to planning and rate-making such as: internal rate of return model, expense provisions, catastrophe loads and reinsurance margins.

- Support economic capital modeling including model maintenance and scenario analysis with the ability to communicate key findings and make recommendations to senior leadership.

- Exposure to management support including book roll profiling and geographic risk optimization.

- May participate on broad research initiatives such as Commerical Lines Predictive Modeling or Personal Lines Product Development.

Position Requirements

- Bachelors Degree

- Three to five years of experience

- Five or more Casualty Actuarial Exams

- Advanced PC spreadsheet applications skills including the ability to develop and automate processes.

- Understands and applies the commonly employed techniques used to model various assumptions

- Able to influence decision making and actions needed

- Ability to multitask and meet all deadlines with quality product.

Key Success Factors:

- Communication for Results - Expresses technical and business concepts, ideas, feelings, opinions, and conclusions, so that others understand or are persuaded to act. Creates an environment that encourages and values the opinions of others and promotes sharing of information and ideas.

- Conceptual Thinking - Synthesizes facts, trends, inferences, and key issues and/or themes in complex situations. Recognizes patterns and relationships between apparently unrelated entities or situations.

- Mentoring/Developing Others - Shares knowledge, skills or expertise with others; coaches others. Encourages and rewards learning, growth, etc., in others.

- Relationship Building - Builds positive relationships with others to accomplish organizational goals.

- Teamwork - Fosters an environment where individuals collaborate in pursuit of a common goal internally and externally to the team

Benefits To Joining The Hanover Team:

- Competitive Pay and Benefits

- Retirement/401(k) Program

- Beneficiary and Ability Assist Programs

- Travel Assistance Program

- Adoption Benefit

- Wellness Programs

- Matching Education Gifts Plan

- Employee Development/Education Assistance and Professional/Industry Designation Programs

- Generous "Time Off With Pay"

The Hanover Insurance Group, Inc. (NYSE: THG), based in Worcester, Mass., is the holding company for a group of insurers that includes The Hanover Insurance Company, also based in Worcester, Citizens Insurance Company of America, headquartered in Howell, Michigan, Chaucer Holdings PLC, based in London and their affiliates.
The Hanover offers a wide range of property and casualty products and services to businesses, individuals, and families through a select group of independent agents across the U.S., and has been meeting its obligations to its agent partners and their customers for nearly 160 years. The company is ranked among the top 25 property and casualty insurers in the country and maintains excellent ratings from A.M. Best, Standard & Poor’s and Moody’s.

EEO Statement
The Hanover Insurance Group provides equal opportunity for employment and promotion to all qualified employees and applicants. No person shall be discriminated against in employment on the basis of race, color, religion, gender, age, national origin, marital status, disability, sexual orientation, veteran status or any other status or condition protected by applicable federal or state statutes. The Company is committed to maintaining an environment in which all employees are treated equitably and given the opportunity to achieve their full potential in the workplace.

The Hanover Insurance Group does not accept unsolicited Agency resumes. The Hanover Insurance Group will not pay fees to any third party agency or firm that does not have a signed "Employment Agency Agreement" already on file with Human Resources - The Office of Talent Management.]]>http://jobs.hanover.com/job/Worcester-Actuary-Associate-Technical-Job-MA-01601/1831585/183158518315852012-06-14Hanover InsuranceAccounting / Financefull-timeUSDstarting0BSWorcester, MA, US
Job ID #: 3565 Location: Worcester, MA
Functional Area: Compliance SBU: 70001 - Office Of General Counsel
Position Type: Full - Time
Education Required: Bachelors Degree
Experience Required: 3 - 5 Years
Relocation Provided: No

Job Description

“Our Policy is Performance”

Hanover Insurance is a winning company comprised of outstanding professionals focused on a single vision: to be the very best in our business. At The Hanover you will have the opportunity to: Grow Your Career, Love What You Do and Be Valued for Your Contributions.

Apply today and discover:

- Why in 2011 and 2010, we were recognized by Business Insurance as a Best Places to Work.

- How we continue to grow stronger through acquisitions, increased product offerings and unparalleled credit rating agency upgrades in the industry.

- How we build unique relationships with our Employees, Agent Partners and Customers.

- What it’s like to work for the best insurance company in the industry!!!

Position Overview/Summary:

Responsibility for co-leading and management of The Hanover Insurance Group’s (THG) internal compliance audits and business partner compliance self-audit programs. Responsibility for building and maintaining a proactive program to identify and resolve potential compliance exposures in order to enhance THG’s reputation in the regulatory arena and minimize regulatory risk. Monitor audit schedules, findings and corrective actions and communicate to a wide variety of internal business partner, OGC and Compliance department personnel and management.

This individual needs to lead teams of business partners to conduct internal audits and self-audits and partner with Internal Audit and/or business partner management to identify issues specific to THG in order to promote compliance for all insurance products and programs. Mentor and develop all team members involved in internal audits and self-audits in compliance focus and audit techniques.

Responsibilities/Essential Functions:

- Analyze compliance risks and exposures both internal and external to THG and prioritize and develop an internal audit plan to assess compliance on an annual basis. Obtain business partner and OGC consent and commitment to audit plan.

- Inventory, assess and work with business partners to incorporate compliance self-audits into existing or planned audit and quality processes. Develop self-audit schedule and monitor business partner completion of audits and implementation of corrective actions. Follow-up with business partner leadership where self-audits are not completed according to agreed upon schedule or where corrective actions are not satisfactorily completed.

- Conduct random testing to validate self-audit programs and work with business partners to address any improvements necessary in self-audits.

- Protect confidential audit information by working with OGC Legal to establish privilege protection for both internal compliance audits and business partner self-audits. Ensure reports are reviewed by OGC personnel prior to distribution.

- Research NAIC Market Conduct Examiner standards and other regulatory audit benchmarks, map to specific state compliance requirements and provide summary to business partners for their self-audits.

- Lead and manage teams of business partner, Compliance and OGC personnel to conduct internal compliance audits, develop corrective actions and monitor completion.

- Prepare summary level reports of internal compliance audit findings and activity for distribution to management. Maintain dashboards or other monitoring tools to track activity and resolve outstanding corrective actions.

- Train and coach business partner personnel conducting self-audits in appropriate audit techniques and focus.

- Coordinate with Internal Audit Department and assist Internal Audit Department in their efforts as requested.

- Assist National Compliance team in backing up various functions as needed.

- Engage in collaborative projects in support of other business partners or functional areas of the company including but not limited to Accounting, Actuarial, Claims, Marketing and Underwriting

Position Requirements

- Strong project management/audit management experience within property and casualty insurance.

- Experience working with and understanding insurance compliance regulatory requirements

- Ability to lead diverse teams of business partners on internal audits and self-audits to achieve common goal of identifying gaps and reducing compliance risk.

- Excellent communication skills and ability to summarize audit findings and performance.

- Excellent analytical and interpretation skills necessary

- Effective negotiation skills

- Ability to prioritize to meet deadlines

- Self-directed with the ability to prioritize multiple projects and work efficiently against to meet deadlines. Must be able to multi-task while remaining focused and organized.

- College Degree or 5-7 years property and casualty insurance industry knowledge.

- Excellent listening and reasoning skills.

- Knowledgeable of MS Windows Applications, e.g. Word, Excel, Outlook, Share Point. Knowledge of ACL or other audit software a plus.

Key Competencies:

Project Management
Ability to manage diverse business partners, goals, resources and workloads to achieve desired outcomes and completion of corrective actions where necessary. Demonstrates the ability to identify business risk and makes recommendations on minimizing/ eliminating such risk.

Relationship Building
Understands the importance of developing and maintaining cooperative relationships with others at all levels of the organization by making others feel their concerns and contributions are important. Builds positive relationships with others to accomplish organizational goals.

Analytical Thinking
Applies analytical techniques, e.g., separating a complex whole into its parts or elements to resolve problems or issues.

Legal Knowledge
Has knowledge of the legal and regulatory environment applicable to business/function supported. Understands the regulations imposed and the interplay of federal, state and local laws.

Thoroughness
Demonstrates careful attention to detail. Keeps tasks and responsibilities clearly defined, on schedule, and error-free. Carries tasks, assignments, etc., through to completion.

Benefits To Joining The Hanover Team:

- Competitive Pay and Benefits

- Retirement/401(k) Program

- Beneficiary and Ability Assist Programs

- Travel Assistance Program

- Adoption Benefit

- Wellness Programs

- Matching Education Gifts Plan

- Employee Development/Education Assistance and Professional/Industry Designation Programs

- Generous "Time Off With Pay"

The Hanover Insurance Group, Inc. (NYSE: THG), based in Worcester, Mass., is the holding company for a group of insurers that includes The Hanover Insurance Company, also based in Worcester, Citizens Insurance Company of America, headquartered in Howell, Michigan, Chaucer Holdings PLC, based in London and their affiliates.
The Hanover offers a wide range of property and casualty products and services to businesses, individuals, and families through a select group of independent agents across the U.S., and has been meeting its obligations to its agent partners and their customers for nearly 160 years. The company is ranked among the top 25 property and casualty insurers in the country and maintains excellent ratings from A.M. Best, Standard & Poor’s and Moody’s.

EEO Statement
The Hanover Insurance Group provides equal opportunity for employment and promotion to all qualified employees and applicants. No person shall be discriminated against in employment on the basis of race, color, religion, gender, age, national origin, marital status, disability, sexual orientation, veteran status or any other status or condition protected by applicable federal or state statutes. The Company is committed to maintaining an environment in which all employees are treated equitably and given the opportunity to achieve their full potential in the workplace.

The Hanover Insurance Group does not accept unsolicited Agency resumes. The Hanover Insurance Group will not pay fees to any third party agency or firm that does not have a signed "Employment Agency Agreement" already on file with Human Resources - The Office of Talent Management.]]>http://jobs.hanover.com/job/Worcester-Manager-Compliance-Audit-Job-MA-01601/1831586/183158618315862012-06-14Hanover InsuranceCompliancefull-timeUSDstarting0BSWorcester, MA, US
Job ID #: 3561 Location: Worcester, MA
Functional Area: Business Analyst SBU: 85600 - Hanover Technology Group
Position Type: Full - Time
Education Required: Bachelors Degree
Experience Required: 3 - 5 Years
Relocation Provided: No

Job Description

The Hanover Insurance Group is seeking an experienced Business Analyst with Commercial Lines Insurance experience for our Corporate Office in Worcester, MA.

“Our Policy is Performance” Hanover Insurance is a winning company comprised of outstanding professionals focused on a single vision: to be the very best in our business. At The Hanover you will have the opportunity to: Grow Your Career, Love What You Do and Be Valued for Your Contributions.

Position Overview:
This position will be responsible for managing the collection, development, analysis, documentation and communication of The Hanover Insurance Group's Commercial Lines insurance needs and requirements.

Responsibilities:
The ideal candidate will successfully perform this function by having a working understanding of information systems, business operations, and processes to effectively analyze customer requirements, develop functional specifications, business process workflows, detailed specs, and test plans.

Additional Responsibilities include but are not limited to:

- Participate on projects focused on technical and business processes across the Commercial Lines business.
- Understands the relationship between business need, functional requirements, data and integrated technology solutions.
- Applies project management and technical best practices in all technology solutions.
- May provide technical coaching and mentoring to less experience team members.
- Innovative in solving problems and identifying, proposing and executing solutions.

Responsibilities:
The ideal candidate will successfully perform this function by having a working understanding of information systems, business operations, and processes to effectively analyze customer requirements, develop functional specifications, business process workflows, detailed specs, and test plans.

Position Requirements:

- Strong partnership building, negotiating and troubleshooting skills required.
- Proven ability to interface successfully with multiple customers and all levels within the organization.
- In depth understanding of business analysis techniques, with strong analytical thinking ability.
- MS Office Suite, Group Wise, Business Process Modeling tools, Requisite Pro
- Bachelors Degree Required, 3 - 5 Years of Experience

Apply today and discover:
- Why, in 2010 and 2011, we were recognized by The Boston Globe as a Top Places to Work and by Business Insurance as a Best Places to Work.
- How we continue to grow stronger through acquisitions, increased product offerings and unparalleled credit rating agency upgrades in the industry.
- How we build unique relationships with our Employees, Agent Partners and Customers. …what it’s like to work for the best insurance company in the industry!!!

Benefits To Joining The Hanover Team:
- Competitive Pay and Benefits
- Retirement/401(k) Program
- Beneficiary and Ability Assist Programs
- Travel Assistance Program
- Adoption Benefit
- Wellness Programs
- Matching Education Gifts Plan
- Employee Development/Education Assistance and Professional/Industry Designation Programs
- Generous "Time Off With Pay"

The Hanover Insurance Group, Inc. (NYSE: THG), based in Worcester, Mass., is the holding company for a group of insurers that includes The Hanover Insurance Company, also based in Worcester, Citizens Insurance Company of America, headquartered in Howell, Michigan, Chaucer Holdings PLC, based in London and their affiliates. The Hanover offers a wide range of property and casualty products and services to businesses, individuals, and families through a select group of independent agents across the U.S., and has been meeting its obligations to its agent partners and their customers for nearly 160 years. The company is ranked among the top 25 property and casualty insurers in the country and maintains excellent ratings from A.M. Best, Standard & Poor’s and Moody’s.

EEO Statement The Hanover Insurance Group provides equal opportunity for employment and promotion to all qualified employees and applicants. No person shall be discriminated against in employment on the basis of race, color, religion, gender, age, national origin, marital status, disability, sexual orientation, veteran status or any other status or condition protected by applicable federal or state statutes. The Company is committed to maintaining an environment in which all employees are treated equitably and given the opportunity to achieve their full potential in the workplace.

The Hanover Insurance Group does not accept unsolicited Agency resumes. The Hanover Insurance Group will not pay fees to any third party agency or firm that does not have a signed "Employment Agency Agreement" already on file with Human Resources - The Office of Talent Management.]]>http://jobs.hanover.com/job/Worcester-IT-Business-Analyst-with-Commercial-Lines-Exp_-Job-MA-01601/1833485/183348518334852012-06-14Hanover InsuranceBusiness Analystfull-timeUSDstarting0BSWorcester, MA, US
Job ID #: 3574 Location: Worcester, MA
Functional Area: Information Technology SBU: 85600 - Hanover Technology Group
Position Type: Full - Time
Education Required: Technical Degree
Experience Required: 7 - 10 Years
Relocation Provided: No

Job Description

The Hanover Insurance Group is seeking a Solutions Architect with an Application Integration and Java background for our Worcester, MA headquarters.

“Our Policy is Performance”

Hanover Insurance is a winning company comprised of outstanding professionals focused on a single vision: to be the very best in our business. At The Hanover you will have the opportunity to: Grow Your Career, Love What You Do and Be Valued for Your Contributions.

SUMMARY:
The Solutions Architect will provide overall direction, guidance and definition of implementing the architecture that effectively supports the Corporate Business Strategy in the context of projects. Architects interface across several business areas, acting as visionaries to proactively assist in defining the direction for future projects.

Responsibilities Include:

- Researching, analyzing, designing, proposing, and delivering solutions that are appropriate for the business and technology strategies.

- Conceive solutions, build consensus, and sell/execute solutions.

- They are involved in all aspects of the project life cycle, from the initial kickoff through the requirement analysis, design and implementation.

- Participation on multiple project teams, including creating value with technology, designing and modeling solutions, component identification, quality reviews, and adherence to guidelines and procedures.

- Working in close partnership with the business community, aligning technical strategies with business strategies in the creation and evolution of the 3-Year Technology Plan and the IT Systems Vision.

- Focusing on strategies for creating value: product engines, distribution systems, customer service systems.

- Researching and evaluating software/hardware products to assist in project development and operational support activities.

- Researching industry trends and directions.

- Recommending new tools, methodologies, technologies, data and platforms.

- Supporting the selection of tools and components used for an IT project.

- Recommending expenditures based on the size, scope, and cost of hardware and software components.

- Providing input on options, risk, cost vs. benefits, and impacts on other processes for buy vs. build decisions.

- Analyzing the current architecture to identify weaknesses and develop opportunities for improvements such as expanding capacity, predictability, reducing time & cost, and increasing effectiveness.

- Driving efficiency through retirement and replacement, and multi-sourcing of systems.

Additional Responsibilities:

- May include establishment of the overall architectural view, identification of major system interfaces, development of module reuse on an enterprise-wide scale, building e-business capabilities, and identification of existing architecture weaknesses and opportunities for process reengineering.

- Perform systems analysis and design, system modeling, performance modeling, integration planning and technology and component selection to ensure architectural consistency and coherence between technical and business processes.

- Individuals are also responsible for educating and guiding others on architectural standards, principles, methodology and trends. Senior members are expected to mentor and coach less experienced personnel.

Position Requirements:

- Significant business knowledge and have one or more areas of technical expertise in which they concentrate. These technical areas may include network, security, applications and systems software, data and Internet.

- Bachelors Degree and 5 - 7 Years of Experience in technology architecture (7 – 10 years in the technology field).

- Property & Casualty experience a plus

- Strong J2EE and SOA Experience required

- UML modeling experience leveraging industry design patterns
Key technologies:

- Application Integration experience

- Tomcat and Websphere experience

- Pegasystems PegaRULES Solution is a plus

- Mainframe background a plus

- OneShield, Guidewire, Extream Dialogue experience a plus
Additional Skills:

- Need to be a self-starter and able to work independently with minimal supervision

- Solid leadership and influencing skills which balance creative yet practical solutions for the businesses without compromising corporate strategies and standards; demonstrate respect and a positive attitude, while projecting a sense of calm and control under pressure situations.

- Strong verbal and written communication skills which can clearly articulate complex concepts and ideas to all levels of the organization in both technical and non-technical terms.

- Analytical, conceptual and strategic thinking and planning.

- Extensive knowledge of architecture principles, patterns and methodologies.

- Ability to work on multiple, concurrent projects in a dynamic environment (assignment-based organization) and manage time appropriately.

- Ability to plan, organize and orchestrate activities such as JAD and review sessions; ability to identify and manage risks and issues, including appropriate escalation when needed.

Apply today and discover:

- Why, in 2010 and 2011, we were recognized by The Boston Globe as a Top Places to Work and by Business Insurance as a Best Places to Work.

- How we continue to grow stronger through acquisitions, increased product offerings and unparalleled credit rating agency upgrades in the industry.

- How we build unique relationships with our Employees, Agent Partners and Customers.
…what it’s like to work for the best insurance company in the industry!!!

Benefits To Joining The Hanover Team:

- Competitive Pay and Benefits

- Retirement/401(k) Program

- Beneficiary and Ability Assist Programs

- Travel Assistance Program

- Adoption Benefit

- Wellness Programs

- Matching Education Gifts Plan

- Employee Development/Education Assistance and Professional/Industry Designation Programs

- Generous "Time Off With Pay"

The Hanover Insurance Group, Inc. (NYSE: THG), based in Worcester, Mass., is the holding company for a group of insurers that includes The Hanover Insurance Company, also based in Worcester, Citizens Insurance Company of America, headquartered in Howell, Michigan, Chaucer Holdings PLC, based in London and their affiliates.
The Hanover offers a wide range of property and casualty products and services to businesses, individuals, and families through a select group of independent agents across the U.S., and has been meeting its obligations to its agent partners and their customers for nearly 160 years. The company is ranked among the top 25 property and casualty insurers in the country and maintains excellent ratings from A.M. Best, Standard & Poor’s and Moody’s.

EEO Statement
The Hanover Insurance Group provides equal opportunity for employment and promotion to all qualified employees and applicants. No person shall be discriminated against in employment on the basis of race, color, religion, gender, age, national origin, marital status, disability, sexual orientation, veteran status or any other status or condition protected by applicable federal or state statutes. The Company is committed to maintaining an environment in which all employees are treated equitably and given the opportunity to achieve their full potential in the workplace.

The Hanover Insurance Group does not accept unsolicited Agency resumes. The Hanover Insurance Group will not pay fees to any third party agency or firm that does not have a signed "Employment Agency Agreement" already on file with Human Resources - The Office of Talent Management.]]>http://jobs.hanover.com/job/Worcester-Solutions-Architect-Job-MA-01601/1833488/183348818334882012-06-14Hanover InsuranceInformation Technologyfull-timeUSDstarting0BSWorcester, MA, US
Job ID #: 3626 Location: Worcester, MA
Functional Area: Accounting / Finance SBU: 45001 - Finance
Position Type: Full - Time
Education Required: Bachelors Degree
Experience Required: 5 - 7 Years
Relocation Provided: No

Job Description

“Our Policy is Performance”

Hanover Insurance is a winning company comprised of outstanding professionals focused on a single vision: to be the very best in our business. At The Hanover you will have the opportunity to: Grow Your Career, Love What You Do and Be Valued for Your Contributions.

Apply today and discover:

- Why in 2011 and 2010, we were recognized by Business Insurance as a Best Places to Work.

- How we continue to grow stronger through acquisitions, increased product offerings and unparalleled credit rating agency upgrades in the industry.

- How we build unique relationships with our Employees, Agent Partners and Customers.

- What it’s like to work for the best insurance company in the industry!!!

Summary:
Takes a lead role on accounting and reporting functions and projects related to Investment Accounting. Responsible for more complex accounting concepts (US GAAP, Statutory, UK GAAP), and investment classes, as well as related analysis. Requires significant technical resourcefulness (Essbase, SQL, Access). Operates with considerable independence.

Responsibilities/Essential Functions:

- Will serve as a subject matter expert and have accountability and responsibility for more complex accounting processes or asset classes (i.e. oversee the completion and accuracy of an entire reporting deliverable such statutory statement schedules, etc.).

- May be responsible for review of complex journal entries and account reconciliations.
- Participates on key financial initiatives and may have responsibility for a subset of work.

- Will serve as technical resource, with strong knowledge of Access, Essbase, and PAM (or similar) Investment Accounting system.

Position Requirements

- 4-7 years of Investment accounting experience required, preferably in the insurance or similar industry.

- Bachelors degree required, CPA or MBA preferred.

Key Success Factors:

- Finance and Accounting Knowledge - Understands and applies financial and accounting principles to analyze financial results, and report financials.

- Analytical Thinking - Applies analytical techniques, to resolve problems or issues.

- Collaboration - Involves others to leverage additional knowledge or skills that lead to increased understanding. Obtains shared commitment to the improvement or success of an event or project.

- Flexibility - Easily adapts to new, different, or changing situations, requirements, or priorities.

Benefits To Joining The Hanover Team:

- Competitive Pay and Benefits

- Retirement/401(k) Program

- Beneficiary and Ability Assist Programs

- Travel Assistance Program

- Adoption Benefit

- Wellness Programs

- Matching Education Gifts Plan

- Employee Development/Education Assistance and Professional/Industry Designation Programs

- Generous "Time Off With Pay"

The Hanover Insurance Group, Inc. (NYSE: THG), based in Worcester, Mass., is the holding company for a group of insurers that includes The Hanover Insurance Company, also based in Worcester, Citizens Insurance Company of America, headquartered in Howell, Michigan, Chaucer Holdings PLC, based in London and their affiliates.
The Hanover offers a wide range of property and casualty products and services to businesses, individuals, and families through a select group of independent agents across the U.S., and has been meeting its obligations to its agent partners and their customers for nearly 160 years. The company is ranked among the top 25 property and casualty insurers in the country and maintains excellent ratings from A.M. Best, Standard & Poor’s and Moody’s.

EEO Statement
The Hanover Insurance Group provides equal opportunity for employment and promotion to all qualified employees and applicants. No person shall be discriminated against in employment on the basis of race, color, religion, gender, age, national origin, marital status, disability, sexual orientation, veteran status or any other status or condition protected by applicable federal or state statutes. The Company is committed to maintaining an environment in which all employees are treated equitably and given the opportunity to achieve their full potential in the workplace.

The Hanover Insurance Group does not accept unsolicited Agency resumes. The Hanover Insurance Group will not pay fees to any third party agency or firm that does not have a signed "Employment Agency Agreement" already on file with Human Resources - The Office of Talent Management.]]>http://jobs.hanover.com/job/Worcester-Lead-Investment-Accountant-Job-MA-01601/1866220/186622018662202012-06-14Hanover InsuranceAccounting / Financefull-timeUSDstarting0BSWorcester, MA, US
Job ID #: 3640 Location: Worcester, MA
Functional Area: Tax SBU: 45001 - Finance
Position Type: Full - Time
Education Required: Bachelors Degree
Experience Required: 7 - 10 Years
Relocation Provided: Yes

Job Description

“Our Policy is Performance”

Hanover Insurance is a winning company comprised of outstanding professionals focused on a single vision: to be the very best in our business. At The Hanover you will have the opportunity to: Grow Your Career, Love What You Do and Be Valued for Your Contributions.

Apply today and discover:

- Why in 2011 and 2010, we were recognized by Business Insurance as a Best Places to Work.

- How we continue to grow stronger through acquisitions, increased product offerings and unparalleled credit rating agency upgrades in the industry.

- How we build unique relationships with our Employees, Agent Partners and Customers.

- What it’s like to work for the best insurance company in the industry!!!

Summary:This position will be responsible for the supervision of international tax planning and compliance for The Hanover Insurance Groups international operations. The incumbent will work in partnership with both the U.S. and global management teams, to develop and manage repatriation, transfer pricing, and effective rate planning with the overall goal of minimizing taxes.

Responsibilities/Essential Functions:

- Develops and maintains E&P pools.
- Responsible for the computation of Foreign Tax Credits and related limitations.

- Supervises the preparation of Forms 5471 (and other international forms).

- Oversees transfer pricing documentation.

- Assists in the development and execution of overall tax minimization strategies and tax efficient repatriation methods.

- Oversees the international aspects of U.S. tax audits and quarterly and annual provisions.
- Responsible for responding and developing positions for all IDRs and potential 5701s relating to the international operations.

- Reviews US Federal and State tax returns, US tax provisions, and participates in monthly and quarterly accounting processes.

- Responsible for the overall development, training, and performance management of assigned department staff.

Position Requirements

- Solid foundational expertise in federal and international tax and compliance.

- 6-10 years of experience in a Big Four CPA firm (experience in international operations is preferred)

- Requires a CPA or Attorney (MST or LLM desired)

- ASC740/FAS109 required.

- Prior management experience.

- Knowledge of both Lloyds companies and P&C insurance operations would be beneficial.
- Exhibits the core values (integrity, commitment to winning, accountability for results, teamwork and collaboration) critical to success of the organization.

- Ability to travel as necessary (international travel may be required)

- Ability to work in fast paced and stressful environment.

Key Measures of Success / Critical Competencies:

Team Leadership - Fosters an environment of collaboration in pursuit of common goals. Inspires, motivates, and guides others. Develops leadership skills in others by directing, coaching, mentoring, and reinforcing. Encourages and facilitates cooperation within the organization. Fosters commitment, team spirit, pride, and trust.

Results Orientation - Excited by challenging goals and a desire to exceed standards of excellence. Exceeding the standard can include challenging personal goals, organization standards, or current industry standards. Exhibits a true drive for results. Has a strong desire to win in the most challenging of circumstances, and the fortitude to take calculated risks to achieve personal / organization objectives and goals.

Problem Solving - Thinks critically and anticipates, recognizes, identifies, and develops solutions to problems in a timely manner.

Communication for Results - Expresses concepts (e.g. business, technical, and other), ideas, feelings, opinions, and conclusions, so that others understand or are persuaded to act. Creates an environment that encourages and values the opinions of others and promotes sharing of information and ideas. Promotes and encourages people to speak up.

Flexibility - Easily adapts to new, different, or challenging situations, requirements, or priorities. Has an understanding and appreciation for individual differences. Works effectively with varied persons and/or groups.

Benefits To Joining The Hanover Team:

- Competitive Pay and Benefits

- Retirement/401(k) Program

- Beneficiary and Ability Assist Programs

- Travel Assistance Program

- Adoption Benefit

- Wellness Programs

- Matching Education Gifts Plan

- Employee Development/Education Assistance and Professional/Industry Designation Programs

- Generous "Time Off With Pay"

The Hanover Insurance Group, Inc. (NYSE: THG), based in Worcester, Mass., is the holding company for a group of insurers that includes The Hanover Insurance Company, also based in Worcester, Citizens Insurance Company of America, headquartered in Howell, Michigan, Chaucer Holdings PLC, based in London and their affiliates.
The Hanover offers a wide range of property and casualty products and services to businesses, individuals, and families through a select group of independent agents across the U.S., and has been meeting its obligations to its agent partners and their customers for nearly 160 years. The company is ranked among the top 25 property and casualty insurers in the country and maintains excellent ratings from A.M. Best, Standard & Poor’s and Moody’s.

EEO Statement
The Hanover Insurance Group provides equal opportunity for employment and promotion to all qualified employees and applicants. No person shall be discriminated against in employment on the basis of race, color, religion, gender, age, national origin, marital status, disability, sexual orientation, veteran status or any other status or condition protected by applicable federal or state statutes. The Company is committed to maintaining an environment in which all employees are treated equitably and given the opportunity to achieve their full potential in the workplace.

The Hanover Insurance Group does not accept unsolicited Agency resumes. The Hanover Insurance Group will not pay fees to any third party agency or firm that does not have a signed "Employment Agency Agreement" already on file with Human Resources - The Office of Talent Management.]]>http://jobs.hanover.com/job/Worcester-International-Tax-Manager-Job-MA-01601/1868284/186828418682842012-06-14Hanover InsuranceTaxfull-timeUSDstarting0BSWorcester, MA, US
Job ID #: 3542 Location: Worcester, MA
Functional Area: Claims SBU: 79800 - Claims Non-Service
Position Type: Full - Time
Education Required: High School Diploma
Experience Required: 3 - 5 Years
Relocation Provided:

Job Description

“Our Policy is Performance”

Hanover Insurance is a winning company comprised of outstanding professionals focused on a single vision: to be the very best in our business. At The Hanover you will have the opportunity to: Grow Your Career, Love What You Do and Be Valued for Your Contributions.

Apply today and discover:

- Why, in 2010, we were recognized by The Boston Globe as a Top Places to Work and by Business Insurance as a Best Places to Work.

- How we continue to grow stronger through acquisitions, increased product offerings and unparalleled credit rating agency upgrades in the industry.

- How we build unique relationships with our Employees, Agent Partners and Customers.
…what it’s like to work for the best insurance company in the industry!!!

The Hanover Insurance Group is seeking a Paralegal to support our Surety Claims organization in the Worcester, MA office

Position Overview/Summary:
Working in Surety Claims, the Paralegal is responsible for assisting Bond Claim Counsel and flow unit in analysis, investigation and coordinated response to payment and performance bond claims.

Responsibilities/Essential Functions:

Payment Claims

- Analyze payment claims

- Assist in "first weeks" triage of A/P for large defaults

- Assist flow unit with more technical legal questions

Performance Claims

- Help gather, organize and prepare for meetings/ attend meetings with attorneys

- Prepare and distribute collateral demands, letters of direction, letters of voluntary default

- Periodic follow-up with principals/obligees on the possible default claims that fall short of actual termination/takeover.

General

- Basic/general legal research (e.g. notice, timing, statutory or legal questions related to payment/performance bonds)

- Review and payment of professional invoices

- Assemble and prepare financial documents and other information for damages calculations

- Assemble documents/information for discovery responses

- Assemble information and draft documents and assist with preparation for meetings/mediations/arbitrations/hearings/trials

- Assemble information and prepare documents for reinsurance reports

- Assemble and maintain a library of critical legal documents (releases, takeovers, completions, ratifications, mortgages etc.)

- Alternative point of contact for outside counsel.

- Attend meetings/conference calls and report back

Position Requirements

Essential Skills and Experience:

- Typically has 3-5 years related experience.

- Must have a valid driver's license, an acceptable MVR and an ability to maintain confidentiality.

- Possesses and applies a broad knowledge of principles, practices, and procedures of particular field of specialization to the completion of moderately difficult assignments.

- Works well with others and establishes sound working relationships

- Usually works with minimum supervision, conferring with superior on unusual matters.

- Has latitude for un-reviewed action or decision.

- May be assigned to a particular project and be accountable for reporting on project status

- Computer (MS Office) and word processing proficiency

- Some travel will be required

Desired skills and experience:

- Able to work in a team environment with other attorneys, adjusters and other claims professionals and support staff.

- Associates degree in paralegal studies from an America Bar approved program or certificate from an approved paralegal program.

- Strong organizational skills / Ability to prioritize tasks.

- Good communication skills, written and verbal.

- Demonstrates a willingness to do whatever is asked and stretches to meet goals

- Familiarity with Court system and civil procedure.

- Familiarity with tort and insurance practice and laws.

- Familiarity with the Internet and other sources for investigative purposes.

- Ability to summarize medical and other records Ability to draft substantive motions.

- Flexibility and ability to work within a team

Benefits To Joining The Hanover Team:

- Competitive Pay and Benefits

- Retirement/401(k) Program

- Beneficiary and Ability Assist Programs

- Travel Assistance Program

- Adoption Benefit

- Wellness Programs

- Matching Education Gifts Plan

- Employee Development/Education Assistance and Professional/Industry Designation Programs

- Generous "Time Off With Pay"

The Hanover Insurance Group, Inc. (NYSE: THG), based in Worcester, Mass., is the holding company for a group of insurers that includes The Hanover Insurance Company, also based in Worcester; Citizens Insurance Company of America, headquartered in Howell, Mich., and their affiliates. The Hanover offers a wide range of property and casualty products and services to individuals, families and businesses through an extensive network of independent agents, and has been meeting its obligations to its agent partners and their customers for more than 150 years. Taken as a group, The Hanover ranks among the top 40 property and casualty insurers in the United States.

EEO Statement
The Hanover Insurance Group provides equal opportunity for employment and promotion to all qualified employees and applicants. No person shall be discriminated against in employment on the basis of race, color, religion, gender, age, national origin, marital status, disability, sexual orientation, veteran status or any other status or condition protected by applicable federal or state statutes. The company is willing to provide reasonable accommodation to all qualified disabled persons in order to assist them in performing the essential functions of their positions. The Company is committed to maintaining an environment in which all employees are treated equitably and given the opportunity to achieve in the workplace.]]>http://jobs.hanover.com/job/Worcester-Paralegal-Staff-Counsel-Job-MA-01601/1868285/186828518682852012-06-14Hanover InsuranceClaimsfull-timeUSDstarting0BSWorcester, MA, US
Job ID #: 3625 Location: Worcester, MA
Functional Area: Human Resources SBU: 85510 - Human Resources
Position Type: Full - Time
Education Required: Bachelors Degree
Experience Required: More than 10 years
Relocation Provided: No

Job Description

“Our Policy is Performance”

Hanover Insurance is a winning company comprised of outstanding professionals focused on a single vision: to be the very best in our business. At The Hanover you will have the opportunity to: Grow Your Career, Love What You Do and Be Valued for Your Contributions.

Apply today and discover:

- Why, in 2010, we were recognized by The Boston Globe as a Top Places to Work and by Business Insurance as a Best Places to Work.

- How we continue to grow stronger through acquisitions, increased product offerings and unparalleled credit rating agency upgrades in the industry.

- How we build unique relationships with our Employees, Agent Partners and Customers.
…what it’s like to work for the best insurance company in the industry!!!

The Hanover Insurance group is seeking a Sr. Employee Relations Consultant in our Worcester, MA office.

Position Overview:
The Senior Employee Relations Consultant will be part of an enterprise HR team that works closely with business area front line management and HR Business Partners in the development of solutions to employee related issues that affect business results. The Sr. ER Consultant serves as a subject matter expert in day to day employee relations and performance management processes and procedures and supports a variety of project initiatives.

Responsibilities:
- Lead/execute projects contributing to the development of the Employee Relations and HR Risk Management function for the enterprise.

- Lead or assist in developing HR/ER policies, protocols and frameworks to mitigate HR risk across the enterprise (ER-related projects are approximately 30% of the role).

- Conduct formal investigations; partner effectively with employment law and HR Business Partners in resolution of ER matters.

- Personally handle or guide resolution on a variety of complex ER matters across the enterprise.

- Provide coaching and thought partnership on ER matters to HR Consultants and HR Business Partners.

- Identify ER-related training needs and deliver ER-related updates/training to HR Consultants.

- Act as the HR representative on crisis team (HERO and Threat Assessment Team coverage).

- Develop and/or conduct manager training on ER-related topics.

- Utilize internal and external data to analyze cases/legislation/ER trends; make recommendations and lead/support initiatives to mitigate emerging risk across the enterprise.

Position Requirements

Requirements:
- Deep ER case expertise with experience with high-volume, complex ER matters.
- Bachelor's Degree
- Solid knowledge of employment law and track record of effective application to ER matters.
- Strong business acumen; ability to effectively problem solve to balance business needs with risk mitigation.
- Ability to influence effectively at all levels.
- Ability to coach and mentor managers and HR Consultants/Business Partners.
- Track record of effective project design/development/execution in the ER space; ability to independently drive enterprise-level projects.
- Some HR generalist/Business Partner experience strongly preferred.
- Passion and personal resilience for ER work.
- Solid data analytics skills.
- Ability to establish credibility quickly and effectively.
- Excellent judgment and ability to articulate and influence to the right outcomes.
- Excellent writing skills.
- High-degree of flexibility and ability to respond to changes demands and priorities.
- Ability to travel on short notice (travel is approximately 10%, depending on location).
- Flexibility with schedule to meet business demands.

Benefits To Joining The Hanover Team:

- Competitive Pay and Benefits

- Retirement/401(k) Program

- Beneficiary and Ability Assist Programs

- Travel Assistance Program

- Adoption Benefit

- Wellness Programs

- Matching Education Gifts Plan

- Employee Development/Education Assistance and Professional/Industry Designation Programs

- Generous "Time Off With Pay"

The Hanover Insurance Group, Inc. (NYSE: THG), based in Worcester, Mass., is the holding company for a group of insurers that includes The Hanover Insurance Company, also based in Worcester; Citizens Insurance Company of America, headquartered in Howell, Mich., and their affiliates. The Hanover offers a wide range of property and casualty products and services to individuals, families and businesses through an extensive network of independent agents, and has been meeting its obligations to its agent partners and their customers for more than 150 years. Taken as a group, The Hanover ranks among the top 40 property and casualty insurers in the United States.

EEO Statement
The Hanover Insurance Group provides equal opportunity for employment and promotion to all qualified employees and applicants. No person shall be discriminated against in employment on the basis of race, color, religion, gender, age, national origin, marital status, disability, sexual orientation, veteran status or any other status or condition protected by applicable federal or state statutes. The Company is committed to maintaining an environment in which all employees are treated equitably and given the opportunity to achieve their full potential in the workplace.

The Hanover Insurance Group does not accept unsolicited Agency resumes. The Hanover Insurance Group will not pay fees to any third party agency or firm that does not have a signed "Employment Agency Agreement" already on file with Human Resources - The Office of Talent Management.]]>http://jobs.hanover.com/job/Worcester-Sr_-Employee-Relations-Consultant-Job-MA-01601/1863976/186397618639762012-06-14Hanover InsuranceHuman Resourcesfull-timeUSDstarting0BSWorcester, MA, US
Job ID #: 3692 Location: Worcester, MA
Functional Area: Sourcing SBU: 85620 - Service Operations
Position Type: Full - Time
Education Required: Bachelors Degree
Experience Required: 5 - 7 Years
Relocation Provided: No

Job Description

Hanover Insurance currently has an immediate opening for a Sourcing Analyst in our corporate headquarters in Worcester, MA.

“Our Policy is Performance”

Hanover Insurance is a winning company comprised of outstanding professionals focused on a single vision: to be the very best in our business. At The Hanover you will have the opportunity to: Grow Your Career, Love What You Do and Be Valued for Your Contributions.

This dynamic role is responsible for the collection and analysis of business objectives, operational data and sourcing metrics in support of the Strategic Sourcing Office and its business unit customers. This professional will gather sufficient strategic, technical and operational information from internal business units and external vendors to ultimately understand and communicate the current business challenges and issues. In addition this professional will gather due diligence on selected vendors and prepare reports on vendor/process activity to all participants. It is also expected that this professional will be responsible for the negotiation and execution of a variety of low dollar value commodity type agreements.

Responsibilities / Essential Functions:

- Support activities in all four phases of the sourcing life cycle (Strategy, Evaluation & Selection, Contract Management and Performance Management).

- Seek out business objectives and concerns and collect data to support solutions.

- Learn and follow a discipline in managing projects and developing sourcing decisions.

- Collect data and provide quantitative analysis of current state, new objectives, supporting metrics and measures, and contribute to proposed solutions.

- Work as part of a sourcing project team to solve current operational issues, provide sourcing solutions to a business unit or driving cost efficiency in the business unit.

- Learn the dynamics and metrics around the various vendor solutions being employed at Hanover and begin to learn about potential new vendors and their services.

- Perform due diligence on potential vendors.

- Help prepare and issue RFx sourcing documents with sourcing team and business areas.

- Learn contract methodology and contract artifacts to provide assistance in the preparation of contractual documents.

- Select and help implement appropriate terms and conditions to mitigate risk and generate favorable financial terms.

- Negotiate a variety of low complexity, low dollar value agreements.

- Support the implementation of sourcing practices and standards.

- Learn and become proficient in HSSO work tools to manage the flow of contracts, requisitions and purchase orders.

- Document vendor performance using agreed to metrics, reports and quarterly reviews.

Position Requirements

Required Skills, Key Competencies and Experience:

- Typically has up to 5 years professional experience.

- Bachelor’s degree or equivalent experience.

- Dedicated to meeting the expectations and requirements of internal customers.

- Strong organizational and time management skills.

- Ability to gather and analyze disparate data (including statistical analysis) from a variety of sources, and prepare current accurate and complete analysis of the critical issues.

- Demonstrates the ability to influence others through strong written and verbal communication skills.

- Promotes and facilitates free and open communication.

- Understands the importance of developing and maintaining cooperative relationships at all levels of the organization, despite differing perspectives.

- Builds knowledge of negotiating techniques to achieve various business goals.

- Thinks critically and anticipates, recognizes, identifies and develops solutions to problems in a timely manner.

- Understands the principles of quality management.

- Easily adapts to new or different changing situations, requirements or priorities.

- Cultivates an environment of teamwork and collaboration.

- Proficient with a variety of computer based tools needed to analyze data and present results (i.e. MS Excel, Word, Access, PowerPoint, etc).

Apply today and discover:

- Why, in 2010, we were recognized by The Boston Globe as a Top Places to Work and by Business Insurance as a Best Places to Work.

- How we continue to grow stronger through acquisitions, increased product offerings and unparalleled credit rating agency upgrades in the industry.

- How we build unique relationships with our Employees, Agent Partners and Customers.
…what it’s like to work for the best insurance company in the industry!!!

Benefits To Joining The Hanover Team:

- Competitive Pay and Benefits

- Retirement/401(k) Program

- Beneficiary and Ability Assist Programs

- Travel Assistance Program

- Adoption Benefit

- Wellness Programs

- Matching Education Gifts Plan

- Employee Development/Education Assistance and Professional/Industry Designation Programs

- Generous "Time Off With Pay"

The Hanover Insurance Group, Inc. (NYSE: THG), based in Worcester, Mass., is the holding company for a group of insurers that includes The Hanover Insurance Company, also based in Worcester, Citizens Insurance Company of America, headquartered in Howell, Michigan, Chaucer Holdings PLC, based in London and their affiliates.
The Hanover offers a wide range of property and casualty products and services to businesses, individuals, and families through a select group of independent agents across the U.S., and has been meeting its obligations to its agent partners and their customers for nearly 160 years. The company is ranked among the top 25 property and casualty insurers in the country and maintains excellent ratings from A.M. Best, Standard & Poor’s and Moody’s.

EEO Statement
The Hanover Insurance Group provides equal opportunity for employment and promotion to all qualified employees and applicants. No person shall be discriminated against in employment on the basis of race, color, religion, gender, age, national origin, marital status, disability, sexual orientation, veteran status or any other status or condition protected by applicable federal or state statutes. The Company is committed to maintaining an environment in which all employees are treated equitably and given the opportunity to achieve their full potential in the workplace.

The Hanover Insurance Group does not accept unsolicited Agency resumes. The Hanover Insurance Group will not pay fees to any third party agency or firm that does not have a signed "Employment Agency Agreement" already on file with Human Resources - The Office of Talent Management.]]>http://jobs.hanover.com/job/Worcester-Sourcing-Analyst-Job-MA-01601/1877542/187754218775422012-06-14Hanover InsuranceSourcingfull-timeUSDstarting0BSWorcester, MA, US
Job ID #: 3686 Location: Worcester, MA
Functional Area: Facilities SBU: 85620 - Service Operations
Position Type: Full - Time
Education Required: High School Diploma
Experience Required: 3 - 5 Years
Relocation Provided: No

Job Description

Hanover Insurance currently has an immediate opening for an experienced Grounds Technician that has experience maintaining the grounds for commercial sites (corporate or institutional facilities, golf courses, etc.). This position is located at our corporate headquarters in Worcester, MA.

“Our Policy is Performance”

Hanover Insurance is a winning company comprised of outstanding professionals focused on a single vision: to be the very best in our business. At The Hanover you will have the opportunity to: Grow Your Career, Love What You Do and Be Valued for Your Contributions.

This position requires a strong work ethic, strong communication and organizational skills, effective time management, and problem solving skills in order to provide a high quality aesthetic standard throughout the Hanover Campus. Must be able to work as a team member or alone in order to maintain and enhance a high-end quality turf and landscape throughout the campus. Performs work in accordance with Hanover’s safety standards and regulatory agencies (OSHA).

Responsibilities/Essential Functions:

- Proficient in the operation of most hand, power tools and equipment associated with the grounds maintenance operations

- Conduct preventative maintenance requirements on all mowers, trimmers and other landscape equipment in accordance with the manufactures recommendations

- Complete assigned daily zone maintenance tasks outlined in the Grounds Zone Maintenance Plan

- Apply all Pesticides in accordance with the treatment program and all Federal, State and local regulations.

- Ability to operate all major grounds maintenance equipment including but not limited to trucks, tractors, sweepers, commercial snow plows and sanders

- Ensures all walks, aprons and stairways clean from edge to edge of snow and ice

- Experienced in the operation, trouble-shooting and repair maintenance of a commercial irrigation system

- Must support the goals and objectives of the company and in accordance with the company's commitment to total customer satisfaction

- Assist in managing a small seasonal crew of 2-5 throughout all aspects of turf and landscape management

- Assist in the orientation, training, assigning and monitoring the work of seasonal employees

- Other duties as assigned.

Position Requirements

Required Skills, Key Competencies and Experience:

- Must have a high school diploma or GED

- Must have a minimum of 3-5 years of Horticulture, landscape design/ maintenance or Golf course maintenance.

- Winter School or Green School Certification. Associates or higher in turf management preferred

- Must have professional service orientated attitude at all times

- Must have good knowledge of tools and equipment, methods and materials used in the trade.

- Must possess a valid unrestricted U.S. drivers license and with an insurable driving history as determined by The Hanover Insurance Company

- Must be able to lift a minimum of 50 lbs of garden supplies and tools on a regular basis.

- MA State pesticide license required

- MA State Hoisting license of 2B/1C required or the ability to obtain one within 90 days of employment

Physical Demands and Work Environment:

- Work hours may include days and evenings on weekdays and weekends.

- Must be available from November to April for on call of snow removal

- Ability to climb ladders in order to prune ornamental trees.

- Must be able to stoop, bend, kneel and squat on a repetitive basis.

- Must be able to lift up to 50 pounds and maintain the physical stamina necessary to complete outdoor physical tasks for long periods of time

- Subject to inside and outside environmental conditions.

- Must be able to work in an outside environment and in all types of weather.

- Maybe exposed to potentially dangerous chemicals, solvents, pesticides, herbicides, and fertilizers.

Apply today and discover:

- Why, in 2010, we were recognized by The Boston Globe as a Top Places to Work and by Business Insurance as a Best Places to Work.

- How we continue to grow stronger through acquisitions, increased product offerings and unparalleled credit rating agency upgrades in the industry.

- How we build unique relationships with our Employees, Agent Partners and Customers.
…what it’s like to work for the best insurance company in the industry!!!

Benefits To Joining The Hanover Team:

- Competitive Pay and Benefits

- Retirement/401(k) Program

- Beneficiary and Ability Assist Programs

- Travel Assistance Program

- Adoption Benefit

- Wellness Programs

- Matching Education Gifts Plan

- Employee Development/Education Assistance and Professional/Industry Designation Programs

- Generous "Time Off With Pay"

The Hanover Insurance Group, Inc. (NYSE: THG), based in Worcester, Mass., is the holding company for a group of insurers that includes The Hanover Insurance Company, also based in Worcester, Citizens Insurance Company of America, headquartered in Howell, Michigan, Chaucer Holdings PLC, based in London and their affiliates.
The Hanover offers a wide range of property and casualty products and services to businesses, individuals, and families through a select group of independent agents across the U.S., and has been meeting its obligations to its agent partners and their customers for nearly 160 years. The company is ranked among the top 25 property and casualty insurers in the country and maintains excellent ratings from A.M. Best, Standard & Poor’s and Moody’s.

EEO Statement
The Hanover Insurance Group provides equal opportunity for employment and promotion to all qualified employees and applicants. No person shall be discriminated against in employment on the basis of race, color, religion, gender, age, national origin, marital status, disability, sexual orientation, veteran status or any other status or condition protected by applicable federal or state statutes. The Company is committed to maintaining an environment in which all employees are treated equitably and given the opportunity to achieve their full potential in the workplace.

The Hanover Insurance Group does not accept unsolicited Agency resumes. The Hanover Insurance Group will not pay fees to any third party agency or firm that does not have a signed "Employment Agency Agreement" already on file with Human Resources - The Office of Talent Management.]]>http://jobs.hanover.com/job/Worcester-Grounds-Technician-II-Job-MA-01601/1877543/187754318775432012-06-14Hanover InsuranceFacilitiesfull-timeUSDstarting0BSWorcester, MA, US
Job ID #: 3612 Location: Worcester, MA
Functional Area: Underwriting SBU: 27101 - CL Bonds
Position Type: Full - Time
Education Required: Bachelors Degree
Experience Required: 1 - 3 Years
Relocation Provided:

Job Description

Title: Commercial Surety Underwriter 1
Location: Worcester,MA

Position Overview/Summary: Maintain and grow assigned agency and commercial surety business. Take ownership of existing businesses and manage relationship with existing agents. Evaluate, underwrite and price new Surety opportunities submitted to the company within company guidelines. Achieve financial targets for overall growth and profitability. New Business goals and underwriting authority level is commensurate with experience level.

The position reports to the Surety Manager.

Responsibilities/Essential Functions:

- Underwrite and manage existing commercial surety bonds and accounts through agents in conjunction with branch, Regional and Home Office underwriters.

- Develop new business opportunities with designated agents. Build deep partnerships and promote the Hanover franchise - Individual development focused on developing underwriting expertise and strong agency management skills

Core responsibilities:

- Underwrite risk information to determine risk acceptability and communicate resulting decisions to agents.

- Within authority limit, make quick sound decisions and negotiate terms and conditions consistent with Surety market segment requirements and standards, within submission time frames.

- Visit agencies to develop agency partnerships and agency management skills.

- Market Hanover Surety products with assigned agents, as well as promoting the Hanover franchise.

- Work under limited supervision of manager and or mentor to develop marketing and underwriting expertise:

- Includes shadowing of senior underwriters and underwriting manager

- Develop and execute effective territory business plans by continuously managing book of business (maintain quality of business required by segment strategy)

- Strengthen overall insurance industry knowledge including understanding of Hanover products and value proposition

- Understand, embrace, execute and foster Surety Business and Best Practices

- Promotes business development through marketing calls on agents, clients, and attendance at industry functions

- Customer interaction focuses on meeting customer expectations relative to response time and knowledge of products and business.

Position Requirements

Communication Skills:
- Strong communication (written and verbal), influencing, negotiating, listening, and interpersonal skills to effectively develop/maintain productive internal and external relationships.
- Ability to communicate difficult decisions.
- Adept at framing issues and solutions for agents, brokers, and customers.
- Ability to communicate with confidence and influence outcome of interactions.

Required Skills and Experience

- 1-3 years related insurance experience

- Ffundamental underwriting concepts, practices, and procedures

- Strong analytical skills

- Effective communication skills
sli>Strong sales focus and marketing perspective

- BA/BS or equivalent

Physical Demands and Work Environment:

- Ability to use a personal computer and other standard office equipment

- Ability to travel as necessary

- Ability to operate a motor vehicle

- Ability to work in a fast-paced or stressful environment

- Ability to sit for extended periods

EEO Statement:
The Hanover Insurance Group provides equal opportunity for employment and promotion to all qualified employees and applicants. No person shall be discriminated against in employment on the basis of race, color, religion, gender, age, national origin, marital status, disability, sexual orientation, veteran status or any other status or condition protected by applicable federal or state statutes. The company is willing to provide reasonable accommodation to all qualified disabled persons in order to assist them in performing the essential functions of their positions. The Company is committed to maintaining an environment in which all employees are treated equitably and given the opportunity to achieve in the workplace.

Physical Demands and Work Environment:
- ability to use a personal computer and other standard office equipment
- ability to travel as necessary
- ability to operate a motor vehicle
- ability to work in a fast-paced or stressful environment
- ability to sit for extended periods]]>http://jobs.hanover.com/job/Worcester-Surety-Underwriter-Commercial-I-Job-MA-01601/1874338/187433818743382012-06-14Hanover InsuranceUnderwritingfull-timeUSDstarting0BSWorcester, MA, US
Job ID #: 3601 Location: Worcester, MA
Functional Area: Customer Service SBU: 22001 - Personal Lines Operations
Position Type: Full - Time
Education Required: Bachelors Degree
Experience Required: 1 - 3 Years
Relocation Provided:

Job Description

The Hanover is seeking an experienced Insurance Service Professional for our Personal Lines Division in Worcester, MA.

As a member of The Hanover Customer Service Center Team, you will work with our independent agents and their customers to create an outstanding service experience. This exciting position includes responsibilities in the areas of sales and service, with inbound and outbound call responsibilities. By joining The Hanover Team, you can expect to take part in a comprehensive training program that will position you for success. You will learn functions across the Personal Lines business that will position you for a wide range of career growth and continued personal development.

In this position, key job duties include:
- Receiving inbound calls to assist agents and insureds with underwriting, process and billing inquires while making changes to policies as needed
- Providing recommendations and selling additional (cross-selling) or increased coverage (up-selling) in appropriate situations and within specified underwriting guidelines
- Interpreting and verifying policy coverages, changes, renewals and new business transactions
- Providing insurance quotes to agents and policyholders
- Processing policy transactions
- Researching and reconciling direct billing records
- Reviewing incoming correspondence and drafting written communications in response to service requests
- Completing outbound calls to complete research and follow-up activity on additional policy details
- Making internal recommendations related to systems, procedures and workflows to gain efficiencies and meet changing customer needs
- Acting as a liaison with departments to resolve identified service issues

The Hanover is dedicated to your ongoing growth and development. As a result, you can expect to take part in a comprehensive training program that will provide you with skills to be successful in your new role. This includes the opportunity to obtain your Property and Casualty License within 45 business days of hire.

By becoming a fully training Insurance Services Professional, you will acquire a unique and broad skill set that provides you the opportunity to maximize your career potential and explore a wide range of The Hanover’s exciting growth and career paths.

Position Requirements

Our Contact Center is open from 8:00AM to 9:00PM weekdays and 8:00AM to 5:00PM on Saturdays. As a result, flexible schedules are available for individuals who are able to commit to early evening hours and Saturdays on a rotational basis.

To be a strong candidate considered for our team, we primarily look for:
- Bachelor’s Degree
- A Property Casualty License (or ability to obtain a license within 45 business days of hire)
- Two to three years experience in a sales or service environment
- Exceptional customer service and phone skills
- Ability to perform multiple tasks
- Ability to commit to Customer Service Center Training program and call center schedule

Benefits To Joining The Hanover Team:

- Competitive Pay and Benefits

- Retirement Savings Plan: 401(k) Program with Company Match with additional Company contributions
- Beneficiary and Ability Assist Programs

- Travel Assistance Program

- Adoption Benefit

- Wellness Programs

- Matching Education Gifts Plan

- Employee Development and Education Assistance and Professional and Industry Designation Programs
- Generous "Time Off With Pay"

The Hanover Insurance Group, Inc. (NYSE: THG), based in Worcester, Massachusetts, is the holding company for a group of insurers that includes The Hanover Insurance Company, also based in Worcester; Citizens Insurance Company of America, headquartered in Howell, Michigan, and their affiliates. The Hanover offers a wide range of property and casualty products and services to individuals, families and businesses through an extensive network of independent agents, and has been meeting its obligations to its agent partners and their customers for more than 150 years. Taken as a group, The Hanover ranks among the top 40 Property and Casualty insurers in the United States.

EEO Statement The Hanover Insurance Group provides equal opportunity for employment and promotion to all qualified employees and applicants. No person shall be discriminated against in employment on the basis of race, color, religion, gender, age, national origin, marital status, disability, sexual orientation, veteran status or any other status or condition protected by applicable federal or state statutes. The Company is committed to maintaining an environment in which all employees are treated equitably and given the opportunity to achieve their full potential in the workplace.

The Hanover Insurance Group does not accept unsolicited Agency resumes. The Hanover Insurance Group will not pay fees to any third party agency or firm that does not have a signed "Employment Agency Agreement" already on file with Human Resources - The Office of Talent Management.]]>http://jobs.hanover.com/job/Worcester-Insurance-Svc-Professional-I-Job-MA-01601/1882574/188257418825742012-06-14Hanover InsuranceCustomer Servicefull-timeUSDstarting0BSWorcester, MA, US
Job ID #: 3695 Location: Worcester, MA
Functional Area: Accounting / Finance SBU: 45001 - Finance
Position Type: Full - Time
Education Required: Bachelors Degree
Experience Required: 1 - 3 Years
Relocation Provided: No

Job Description

“Our Policy is Performance”

Hanover Insurance is a winning company comprised of outstanding professionals focused on a single vision: to be the very best in our business. At The Hanover you will have the opportunity to: Grow Your Career, Love What You Do and Be Valued for Your Contributions.

Apply today and discover:

- Why in 2011 and 2010, we were recognized by Business Insurance as a Best Places to Work.

- How we continue to grow stronger through acquisitions, increased product offerings and unparalleled credit rating agency upgrades in the industry.

- How we build unique relationships with our Employees, Agent Partners and Customers.

- What it’s like to work for the best insurance company in the industry!!!

SUMMARY:
Prepares premium tax returns and related accounting activity of organization.

Essential Duties and Responsibilities:

- Prepares premium tax, use tax and personal property tax returns, according to prescribed rates, laws, and regulations

- Responsible for the preparation of tax estimates, projections, reconciliations, credit carryforwards and provisions on both a statutory and GAAP basis.

- Handles routine requests and notices from taxing authorities

- Prepares claims for tax refunds.

- Advises management regarding effects of business activities on taxes, and on strategies for minimizing premium tax liability.

- Ensures that organization complies with periodic tax payment, information reporting, and other taxing authority requirements.

- Organizes and maintains tax records and conducts tax studies and special projects.

- Works with outsourced personnel to accomplish all requisite tasks

Position Requirements

- 1-3 years related experience and Bachelor's Degree or equivalent.

- Knows and applies well the fundamental concepts, practices and procedures of tax specialization.

- Strong computer skills and proficient use of Excel, Word and Adobe required.

Benefits To Joining The Hanover Team:

- Competitive Pay and Benefits

- Retirement/401(k) Program

- Beneficiary and Ability Assist Programs

- Travel Assistance Program

- Adoption Benefit

- Wellness Programs

- Matching Education Gifts Plan

- Employee Development/Education Assistance and Professional/Industry Designation Programs

- Generous "Time Off With Pay"

The Hanover Insurance Group, Inc. (NYSE: THG), based in Worcester, Mass., is the holding company for a group of insurers that includes The Hanover Insurance Company, also based in Worcester, Citizens Insurance Company of America, headquartered in Howell, Michigan, Chaucer Holdings PLC, based in London and their affiliates.
The Hanover offers a wide range of property and casualty products and services to businesses, individuals, and families through a select group of independent agents across the U.S., and has been meeting its obligations to its agent partners and their customers for nearly 160 years. The company is ranked among the top 25 property and casualty insurers in the country and maintains excellent ratings from A.M. Best, Standard & Poor’s and Moody’s.

EEO Statement
The Hanover Insurance Group provides equal opportunity for employment and promotion to all qualified employees and applicants. No person shall be discriminated against in employment on the basis of race, color, religion, gender, age, national origin, marital status, disability, sexual orientation, veteran status or any other status or condition protected by applicable federal or state statutes. The Company is committed to maintaining an environment in which all employees are treated equitably and given the opportunity to achieve their full potential in the workplace.

The Hanover Insurance Group does not accept unsolicited Agency resumes. The Hanover Insurance Group will not pay fees to any third party agency or firm that does not have a signed "Employment Agency Agreement" already on file with Human Resources - The Office of Talent Management.]]>http://jobs.hanover.com/job/Worcester-Tax-Accountant-Job-MA-01601/1885574/188557418855742012-06-14Hanover InsuranceAccounting / Financefull-timeUSDstarting0BSWorcester, MA, US
Job ID #: 3316 Location: Worcester, MA
Functional Area: Insurance Processing SBU: 27100 - Commercial Lines Operations
Position Type: Full - Time
Education Required: High School Diploma
Experience Required: 5 - 7 Years
Relocation Provided:

Job Description

- “Our Policy is Performance”

Hanover Insurance is a winning company comprised of outstanding professionals focused on a single vision: to be the very best in our business. At The Hanover you will have the opportunity to: Grow Your Career, Love What You Do and Be Valued for Your Contributions. .

Apply today and discover:
- Why, in 2010 and 2011, we were recognized by The Boston Globe as a Top Places to Work and by Business Insurance as a Best Places to Work.
- How we continue to grow stronger through acquisitions, increased product offerings and unparalleled credit rating agency upgrades in the industry.
- How we build unique relationships with our Employees, Agent Partners and Customers. …what it’s like to work for the best insurance company in the industry!!!

The Hanover Insurance Group is seeking an experienced Account Specialist/Senior Rater for our Worcester, MA office OR another field office location.

Responsibilities:
The Account Specialist/Sr. Rater will be responsible for determining premium charge for Commercial Lines business using automated and some manual methods. Responsible for the timely and accurate issuance of commercial lines policies, quotes, and endorsements. The Account Specialist provides customer service support for agents and underwriters, handling various inquiries and requests with a high level of complexity.

The Account Specialist works with CL Underwriters to deliver a timely and accurate product to agents and underwriters for multiple and/or more complex lines of business with continued focus to manage at an account level. Interprets issuance and rating instructions from Underwriters for new business, renewals, policy quotes, endorsements and cancellations for small and middle market business, and acts as a resource to other areas and regions. Takes initiative to investigate, collaborate with others and propose solutions to problems. Takes ownership for a successful resolution.

- Actively participates in team discussions and problem solving.

- Anticipates customer needs.

- Can rate for all lines of business and multi-states. Lines of business expert.

- Recognizes discrepancies in data/information, brings them to the attention of appropriate parties or resolves them.

- Demonstrates a proactive attitude in the resolution of such discrepancies.

- Demonstrates a “do it right the first time” attitude. Takes pride in producing a professional work product.

- Delivers timely and accurate quotes and policies. Proactive outreach to agents and underwriters for issue resolution and ease of doing business.

Position Requirements

- 5-7+ years of Commercial Lines rating experience or experience commensurate with responsibility of the role.

- Bachelors Degree or Industry Designation Preferred.

Benefits To Joining The Hanover Team:

- Competitive Pay and Benefits

- Retirement/401(k) Program

- Beneficiary and Ability Assist Programs

- Travel Assistance Program

- Adoption Benefit

- Wellness Programs

- Matching Education Gifts Plan

- Employee Development/Education Assistance and Professional/Industry Designation Programs

- Generous "Time Off With Pay"

The Hanover Insurance Group, Inc. (NYSE: THG), based in Worcester, Mass., is the holding company for a group of insurers that includes The Hanover Insurance Company, also based in Worcester, Citizens Insurance Company of America, headquartered in Howell, Michigan, Chaucer Holdings PLC, based in London and their affiliates.
The Hanover offers a wide range of property and casualty products and services to businesses, individuals, and families through a select group of independent agents across the U.S., and has been meeting its obligations to its agent partners and their customers for nearly 160 years. The company is ranked among the top 25 property and casualty insurers in the country and maintains excellent ratings from A.M. Best, Standard & Poor’s and Moody’s.

EEO Statement The Hanover Insurance Group provides equal opportunity for employment and promotion to all qualified employees and applicants. No person shall be discriminated against in employment on the basis of race, color, religion, gender, age, national origin, marital status, disability, sexual orientation, veteran status or any other status or condition protected by applicable federal or state statutes. The Company is committed to maintaining an environment in which all employees are treated equitably and given the opportunity to achieve their full potential in the workplace.

The Hanover Insurance Group does not accept unsolicited Agency resumes. The Hanover Insurance Group will not pay fees to any third party agency or firm that does not have a signed "Employment Agency Agreement" already on file with Human Resources - The Office of Talent Management.]]>http://jobs.hanover.com/job/Worcester-Account-Specialist-Sr_-Rater-Job-MA-01601/1885576/188557618855762012-06-14Hanover InsuranceInsurance Processingfull-timeUSDstarting0BSWorcester, MA, US
Job ID #: 3604 Location: Bedford, NH
Functional Area: Claims SBU: 85100 - Risk Management Claims
Position Type: Full - Time
Education Required: Bachelors Degree
Experience Required: More than 10 years
Relocation Provided: No

Job Description

The Hanover Insurance Group is seeking an Regional Specialty Adjuster-Liability to reside in either our Bedford, NH, Worcester, MA or Glastonbury, CT office.

Position Overview:
This senior level claims professional will be responsible for complex liabiliity claims. The ideal candidate should have experience managing commercial general liability, commercial auto and professional liability claims with exposures up to $5M. Must be an expert on liability coverage and have the ability to quickly analyze large quantities of file material and discern key issues; create a plan for strategic claim evaluation; and direct outside counsel to most efficiently resolution.

Position Requirements:
Ideal candidate will have 10 plus years of insurance claim experience in commercial liability, specialty or professional liability claims.
Superior coverage analysis skills and command of a wide range of commercial liability insurance policies.
Ability to function independently as well as in an environment of teamwork and collaboration.
Ability to navigate difficult situations with both internal and external groups.
Excellent organizational and time management skills.
Ability to influence and negotiate.
Possess strong customer service skills and behaviors.
Makes decisions in an informed, confident and timely manner.
Strong written and verbal communication skills.
May represent the company at mediation, arbitration and trials.
Proficient in Microsoft Windows, MSWord, Internet and ability to prepare, update and manipulate MSExcel spreadsheets.
Ability to function and toggle between multiple applications.
Bachelor's Degree required, Juris Doctor preferred.
Must be willing to travel when necessary.

Benefits To Joining The Hanover Team:

- Competitive Pay and Benefits

- Retirement/401(k) Program

- Beneficiary and Ability Assist Programs

- Travel Assistance Program

- Adoption Benefit

- Wellness Programs

- Matching Education Gifts Plan

- Employee Development/Education Assistance and Professional/Industry Designation Programs

- Generous "Time Off With Pay"

The Hanover Insurance Group, Inc. (NYSE: THG), based in Worcester, Mass., is the holding company for a group of insurers that includes The Hanover Insurance Company, also based in Worcester; Citizens Insurance Company of America, headquartered in Howell, Mich., and their affiliates. The Hanover offers a wide range of property and casualty products and services to individuals, families and businesses through an extensive network of independent agents, and has been meeting its obligations to its agent partners and their customers for more than 150 years. Taken as a group, The Hanover ranks among the top 40 property and casualty insurers in the United States.

EEO Statement
The Hanover Insurance Group provides equal opportunity for employment and promotion to all qualified employees and applicants. No person shall be discriminated against in employment on the basis of race, color, religion, gender, age, national origin, marital status, disability, sexual orientation, veteran status or any other status or condition protected by applicable federal or state statutes. The Company is committed to maintaining an environment in which all employees are treated equitably and given the opportunity to achieve their full potential in the workplace.]]>http://jobs.hanover.com/job/Bedford-Regional-General-Adjuster-Liability-Job-NH-03110/1850901/185090118509012012-06-14Hanover InsuranceClaimsfull-timeUSDstarting0BSBedford, NH, US
Job ID #: 3671 Location: Portland, ME
Functional Area: Business Development / Sales SBU: 33000 - Maine Branch
Position Type: Full - Time
Education Required: Bachelors Degree
Experience Required: 1 - 3 Years
Relocation Provided:

Job Description

The Hanover Insurance Group is seeking Associate Territory Sales Manager for the Portland, ME office.

Position Overview/Summary:

Partner with the Territorial Sales Manager in the coordination and execution of the bookroll process within Personal Lines, to improve agency satisfaction. Provide the CSR/Agency with the training on all Hanover systems. Responds to agent service questions and assists with resolving problems. Travel with TSM within assigned territory to meet with CSR/Agents.

Responsibilities/Essential Functions:

- Develop project plan for each bookroll conversion to include:

- Scheduling and facilitating kick-off meeting

- Develop Timeline

- Ensure timeline is adhered to by Agency

- Works with Portfilio Manager to determine quoting procedures

- Participate in developing profitable growth through book rolls within existing and new independent agencies

- Gather competitive intelligence data

- Provides training to CSR/Agent on Hanover Systems

- Responsible for ensuring all declaration pages are pulled from the Agency in an agreed upon amount of time

- Work with TSM to recruit independent agencies within the market or territory following agreed upon strategies

- Partner with the TSM in the on-boarding process for newly appointed agencies

- Educate agencies on Hanover product suite/capabilities

- Work with the TSM to create and deliver sales presentations

- Work with the agencies on any questions related to Hanover capabilities, bookroll process, resolving problems, etc.

- Manage agency compliance with Company business processes

- Perform other duties as required

Required Skills, Key Competencies and Experience:

- Bachelors degree

- Typically 2+ years of experience

- P&C knowledge preferred

- Dedicated to meeting the expectations and requirements of internal and external customers

- Makes decisions in an informed, confident and timely manner

- Maintains constructive working relationships despite differing perspectives

- Strong organizational and time management skills

- Ability to negotiate skillfully, effectively influence and persuade other
- Considers the perspectives of others and gives them credibility
- Demonstrates strong written and verbal communication skills, specifically, strong at formally and informally presenting to others. Promotes and facilitates free and open communication.

- Thinks critically and anticipates, recognizes, identifies and develops solutions to problems in a timely manner.

- Easily adapts to new or different changing situations, requirements or priorities.

- Demonstrates product knowledge of both Company and industry P&C, products

- Cultivates an environment of teamwork and collaboration

- Computer experience (MS Office, excel, word, etc)

- Excellent computer skills, including MS Office, TAP and POSPhysical Demands and Work Environment:Ability to use a personal computer and other standard office equipment

- Ability to sit and/or stand for extended periods

- Ability to travel as necessary. (Travel estimated at 50 to 60% of time).

Benefits To Joining The Hanover Team

- Competitive Pay and Benefits

- Retirement/401(k) Program

- Beneficiary and Ability Assist Programs

- Travel Assistance Program

- Adoption Benefit

- Wellness Programs

- Matching Education Gifts Plan

- Employee Development/Education Assistance and Professional/Industry Designation Programs

- Generous "Time Off With Pay"

The Hanover Insurance Group, Inc. (NYSE: THG), based in Worcester, Mass., is the holding company for a group of insurers. The Hanover offers a wide range of property and casualty products and services to individuals, families and businesses through an extensive network of independent agents, and has been meeting its obligations to its agent partners and their customers for more than 150 years. Taken as a group, The Hanover ranks among the top 25 property and casualty insurers in the United States.

EEO Statement
The Hanover Insurance Group provides equal opportunity for employment and promotion to all qualified employees and applicants. No person shall be discriminated against in employment on the basis of race, color, religion, gender, age, national origin, marital status, disability, sexual orientation, veteran status or any other status or condition protected by applicable federal or state statutes. The Company is committed to maintaining an environment in which all employees are treated equitably and given the opportunity to achieve their full potential in the workplace.
The Hanover Insurance Group does not accept unsolicited Agency resumes. The Hanover Insurance Group will not pay fees to any third party agency or firm that does not have a signed "Employment Agency Agreement" already on file with Human Resources - The Office of Talent Management

Position Requirements]]>http://jobs.hanover.com/job/Portland-Assoc-Territory-Sales-Mgr-PL-Job-OR-97086/1870640/187064018706402012-06-14Hanover InsuranceBusiness Development / Salesfull-timeUSDstarting0BSPortland, ME, US
Job ID #: 3466 Location: Portland, ME
Functional Area: Business Development / Sales SBU: 33000 - Maine Branch
Position Type: Full - Time
Education Required: Bachelors Degree
Experience Required: 3 - 5 Years
Relocation Provided:

Job Description

The Hanover Insurance Group is seeking a Small Commercial Sales Manager for the Portland, ME territory.

Position Summary:
Primary responsibility for driving small Commercial (BOP and <50K) policies) new business flow in the agents offices through educating and working with CSR's and communicating our risk appetite. Responsible for key agency relationship building, for those defined agents, and partners with Middle Market Underwriters to support growth and retention.
Allocation of Time/Week:
Business cultivation in agents offices 80%
Involvement in key renewals 10%
Team business plan management 10%

Key Job Duties:

- Works with CSR s to produce small CL new business and drive flow.

- Able to bind small accounts in the agent's office if needed.

- Works with small CL underwriting team to develop the targeted mix of business.

Critical Competencies:
Decision Making
Objectively considers issues and information, identifies alternatives, decides and implements solution approaches in order to deliver services and provide value.

Influencing Others
Communicates ideas or positions in a persuasive manner that build support, agreement, or commitment. Takes actions that directly or indirectly influence others to create buy-in, gain trust, and motivate actions in others or win concessions without damaging relationships.

Negotiation
Knowledge of negotiating techniques, subject matter, and strategy to obtain commitment, compromise or settlement in a way that promotes mutual goals or interests.

Relationship Building
Understands the importance of developing and maintaining cooperative relationships with others at all levels of the organization by making others feel
their concerns and contributions are important. Builds positive relationships with others to accomplish organizational goals.

Results Orientation
Excited by challenging goals and a desire to exceed standards of excellence. Exceeding the standard can include challenging personal goals, organization's standards, or current industry standards. Exhibits a true sense of competitiveness and a drive for results. Has a strong desire to win in the most challenging of circumstances, and the fortitude to take calculated risks to achieve personal objectives and goals, organization's standards, or current industry standards.
Taking Responsibility
Belief in own abilities and judgment to make the best decision possible. Accepts responsibility for own actions. Exhibits confidence in dealing with increasingly challenging situations.

Sales Orientation
Demonstrates sales and marketing techniques through effective relationship building. Understands that good business is profitable business. Able to influence producers/agents to sell desired product & services. Able to see the "big picture" and develops a strategy in support of it.

Self Management
Effectively plans and organizes their work to achieve desired outcomes. Demonstrates flexibility in applying different approaches to changing work demands. Is confident of own abilities to meet challenges and can maintain performance under stress. Seeks improvement through learning, development and feedback.

CL Underwriting Knowledge
Knows and demonstrates the ability to apply fundamental underwriting concepts, practices and procedures; including knowledge of exposure/hazard identification and control. Displays knowledge of pricing practices and applications. For assigned lines of business, able to articulate and practice principles of good underwriting, within specific limits and authority. Demonstrates good understanding of regional goals. Stays current with industry information and local market trends.

Key Accountabilities and Deliverables (Measures):
New business submission flow from targeted agents
Growth and profit of entire small commercial team
Mix of business
Agency relationships

- Bachelors Degree

- 5-8 years Commercial Lines Underwriting and/ or Marketing experience preferably with an established carrier.

- Well developed sales and marketing skills; proven track record for developing new business.

- Professional designation such as CPCU, CIC, etc., is a plus.

- Proficient with Microsoft Office Suite with the ability to learn internal Customer & Agency Account Management systems.

Benefits To Joining The Hanover Team

- Competitive Pay and Benefits

- Retirement/401(k) Program

- Beneficiary and Ability Assist Programs

- Travel Assistance Program

- Adoption Benefit

- Wellness Programs

- Matching Education Gifts Plan

- Employee Development/Education Assistance and Professional/Industry Designation Programs

- Generous "Time Off With Pay"

The Hanover Insurance Group, Inc. (NYSE: THG), based in Worcester, Mass., is the holding company for a group of insurers. The Hanover offers a wide range of property and casualty products and services to individuals, families and businesses through an extensive network of independent agents, and has been meeting its obligations to its agent partners and their customers for more than 150 years. Taken as a group, The Hanover ranks among the top 25 property and casualty insurers in the United States.

EEO Statement
The Hanover Insurance Group provides equal opportunity for employment and promotion to all qualified employees and applicants. No person shall be discriminated against in employment on the basis of race, color, religion, gender, age, national origin, marital status, disability, sexual orientation, veteran status or any other status or condition protected by applicable federal or state statutes. The Company is committed to maintaining an environment in which all employees are treated equitably and given the opportunity to achieve their full potential in the workplace.
The Hanover Insurance Group does not accept unsolicited Agency resumes. The Hanover Insurance Group will not pay fees to any third party agency or firm that does not have a signed "Employment Agency Agreement" already on file with Human Resources - The Office of Talent Management

Position Requirements]]>http://jobs.hanover.com/job/Portland-Sales-Mgr-Small-CL-ME-Job-ME-04101/1776261/177626117762612012-06-14Hanover InsuranceBusiness Development / Salesfull-timeUSDstarting0BSPortland, ME, US
Job ID #: 3489 Location: Glastonbury, CT
Functional Area: Business Development / Sales SBU: 28000 - Connecticut Branch
Position Type: Full - Time
Education Required: Bachelors Degree
Experience Required: 3 - 5 Years
Relocation Provided: No

Job Description

b>The Hanover Insurance Group is seeking Associate Territory Sales Manager for the Glastonbury, CT office.

Position Overview/Summary:

Partner with the Territorial Sales Manager in the coordination and execution of the bookroll process within Personal Lines, to improve agency satisfaction. Provide the CSR/Agency with the training on all Hanover systems. Responds to agent service questions and assists with resolving problems. Travel with TSM within assigned territory to meet with CSR/Agents.

Responsibilities/Essential Functions:

- Develop project plan for each bookroll conversion to include:

- Scheduling and facilitating kick-off meeting

- Develop Timeline

- Ensure timeline is adhered to by Agency

- Works with Portfilio Manager to determine quoting procedures

- Participate in developing profitable growth through book rolls within existing and new independent agencies

- Gather competitive intelligence data

- Provides training to CSR/Agent on Hanover Systems

- Responsible for ensuring all declaration pages are pulled from the Agency in an agreed upon amount of time

- Work with TSM to recruit independent agencies within the market or territory following agreed upon strategies

- Partner with the TSM in the on-boarding process for newly appointed agencies

- Educate agencies on Hanover product suite/capabilities

- Work with the TSM to create and deliver sales presentations

- Work with the agencies on any questions related to Hanover capabilities, bookroll process, resolving problems, etc.

- Manage agency compliance with Company business processes

- Perform other duties as required

Required Skills, Key Competencies and Experience:

- Bachelors degree

- Typically 2+ years of experience

- P&C knowledge preferred

- Dedicated to meeting the expectations and requirements of internal and external customers

- Makes decisions in an informed, confident and timely manner

- Maintains constructive working relationships despite differing perspectives

- Strong organizational and time management skills

- Ability to negotiate skillfully, effectively influence and persuade other
- Considers the perspectives of others and gives them credibility
- Demonstrates strong written and verbal communication skills, specifically, strong at formally and informally presenting to others. Promotes and facilitates free and open communication.

- Thinks critically and anticipates, recognizes, identifies and develops solutions to problems in a timely manner.

- Easily adapts to new or different changing situations, requirements or priorities.

- Demonstrates product knowledge of both Company and industry P&C, products

- Cultivates an environment of teamwork and collaboration

- Computer experience (MS Office, excel, word, etc)

- Excellent computer skills, including MS Office, TAP and POSPhysical Demands and Work Environment:Ability to use a personal computer and other standard office equipment

- Ability to sit and/or stand for extended periods

- Ability to travel as necessary. (Travel estimated at 50 to 60% of time).

Benefits To Joining The Hanover Team

- Competitive Pay and Benefits

- Retirement/401(k) Program

- Beneficiary and Ability Assist Programs

- Travel Assistance Program

- Adoption Benefit

- Wellness Programs

- Matching Education Gifts Plan

- Employee Development/Education Assistance and Professional/Industry Designation Programs

- Generous "Time Off With Pay"

The Hanover Insurance Group, Inc. (NYSE: THG), based in Worcester, Mass., is the holding company for a group of insurers. The Hanover offers a wide range of property and casualty products and services to individuals, families and businesses through an extensive network of independent agents, and has been meeting its obligations to its agent partners and their customers for more than 150 years. Taken as a group, The Hanover ranks among the top 25 property and casualty insurers in the United States.

EEO Statement
The Hanover Insurance Group provides equal opportunity for employment and promotion to all qualified employees and applicants. No person shall be discriminated against in employment on the basis of race, color, religion, gender, age, national origin, marital status, disability, sexual orientation, veteran status or any other status or condition protected by applicable federal or state statutes. The Company is committed to maintaining an environment in which all employees are treated equitably and given the opportunity to achieve their full potential in the workplace.
The Hanover Insurance Group does not accept unsolicited Agency resumes. The Hanover Insurance Group will not pay fees to any third party agency or firm that does not have a signed "Employment Agency Agreement" already on file with Human Resources - The Office of Talent Management

Position Requirements]]>http://jobs.hanover.com/job/Glastonbury-Assoc-Territory-Sales-Mgr-PL-Job-CT-06033/1784130/178413017841302012-06-14Hanover InsuranceBusiness Development / Salesfull-timeUSDstarting0BSGlastonbury, CT, US
Job ID #: 3603 Location: Glastonbury, CT
Functional Area: Claims SBU: 85100 - Risk Management Claims
Position Type: Full - Time
Education Required: Bachelors Degree
Experience Required: More than 10 years
Relocation Provided: No

Job Description

The Hanover Insurance Group is seeking an Regional Specialty Adjuster-Liability to reside in either our Bedford, NH, Worcester, MA or Glastonbury, CT office.

Position Overview:
This senior level claims professional will be responsible for complex liabiliity claims. The ideal candidate should have experience managing commercial general liability, commercial auto and professional liability claims with exposures up to $5M. Must be an expert on liability coverage and have the ability to quickly analyze large quantities of file material and discern key issues; create a plan for strategic claim evaluation; and direct outside counsel to most efficiently resolution.

Position Requirements:
Ideal candidate will have 10 plus years of insurance claim experience in commercial liability, specialty or professional liability claims.
Superior coverage analysis skills and command of a wide range of commercial liability insurance policies.
Ability to function independently as well as in an environment of teamwork and collaboration.
Ability to navigate difficult situations with both internal and external groups.
Excellent organizational and time management skills.
Ability to influence and negotiate.
Possess strong customer service skills and behaviors.
Makes decisions in an informed, confident and timely manner.
Strong written and verbal communication skills.
May represent the company at mediation, arbitration and trials.
Proficient in Microsoft Windows, MSWord, Internet and ability to prepare, update and manipulate MSExcel spreadsheets.
Ability to function and toggle between multiple applications.
Bachelor's Degree required, Juris Doctor preferred.
Must be willing to travel when necessary.

Benefits To Joining The Hanover Team:

- Competitive Pay and Benefits

- Retirement/401(k) Program

- Beneficiary and Ability Assist Programs

- Travel Assistance Program

- Adoption Benefit

- Wellness Programs

- Matching Education Gifts Plan

- Employee Development/Education Assistance and Professional/Industry Designation Programs

- Generous "Time Off With Pay"

The Hanover Insurance Group, Inc. (NYSE: THG), based in Worcester, Mass., is the holding company for a group of insurers that includes The Hanover Insurance Company, also based in Worcester; Citizens Insurance Company of America, headquartered in Howell, Mich., and their affiliates. The Hanover offers a wide range of property and casualty products and services to individuals, families and businesses through an extensive network of independent agents, and has been meeting its obligations to its agent partners and their customers for more than 150 years. Taken as a group, The Hanover ranks among the top 40 property and casualty insurers in the United States.

EEO Statement
The Hanover Insurance Group provides equal opportunity for employment and promotion to all qualified employees and applicants. No person shall be discriminated against in employment on the basis of race, color, religion, gender, age, national origin, marital status, disability, sexual orientation, veteran status or any other status or condition protected by applicable federal or state statutes. The Company is committed to maintaining an environment in which all employees are treated equitably and given the opportunity to achieve their full potential in the workplace.]]>http://jobs.hanover.com/job/Glastonbury-Regional-General-Adjuster-Liability-Job-CT-06033/1850900/185090018509002012-06-14Hanover InsuranceClaimsfull-timeUSDstarting0BSGlastonbury, CT, US
Job ID #: 3679 Location: Hartford, CT
Functional Area: Claims SBU: 85100 - Risk Management Claims
Position Type: Full - Time
Education Required: Bachelors Degree
Experience Required: 5 - 7 Years
Relocation Provided:

Job Description

“Our Policy is Performance”
Hanover Insurance is a winning company comprised of outstanding professionals focused on a single vision: to be the very best in our business. At The Hanover you will have the opportunity to: Grow Your Career, Love What You Do and Be Valued for Your Contributions.

Apply today and discover:

- Why, in 2010, we were recognized by The Boston Globe as a Top Places to Work and by Business Insurance as a Best Places to Work.

- How we continue to grow stronger through acquisitions, increased product offerings and unparalleled credit rating agency upgrades in the industry.

- How we build unique relationships with our Employees, Agent Partners and Customers.
…what it’s like to work for the best insurance company in the industry!!!

The Hanover Insurance Group has an opening for a Regional General Adjuster in Hartford, CT.

The Regional General Adjuster is fully responsible for the investigation, evaluation, negotiation, and resolution of property claims which are the most complex in coverage and represent the company's largest damage exposures. The claims could originate anywhere in the country and often require field consultation, field investigation and providing a high level of technical expertise to many professionals throughout the country. Must possess or secure and maintain appropriate state adjuster license(s) and continuing education credits.

Responsibilities/Essential Functions:
- Interpret and execute policies of higher level management.
- May lead quality file review teams.
- May publish white papers to set company wide policy on handling of certain large losses.
- Make decisions on how to utilize resources to meet goals and responsibilities set by higher level management.
- Accountable for making decisions that impact the short-term and long-term results of the company.
- May be subject matter expert (SME) to coordinate consistent countrywide handling of specific large losses
- Must possess or secure and maintain appropriate state adjuster license(s) and continuing education credits.
- Works with high authority limits on assignments reflecting a very high degree of technical complexity and coordination.
- Possesses a high and extensive level of technical knowledge and skills including product and industry.
- Negotiate settlements, mitigate losses, and control expenses on our company’s largest losses.
- Maintain a high level of communication with leadership.
- Responsible to provide consultation and participation in the development of large claim strategies handled by both independent and staff adjusters.

Position Requirements

Essential Skills and Experience
- Bachelors Degree
- 8 - 10 Years of Large/Complex Property Adjusting Experience
- Ability to understand and use MS Word and MS Excel
- Computerized estimating system - Xactimate
- Ability to travel on short notice.
- Ability to negotiate skillfully in difficult situations with both internal and external groups. Demonstrates ability to win concessions without damaging relationships.
- Understanding of applicable statutes, regulations and case law
- Thinks critically and anticipates, recognizes, identifies and develops solutions to problems in a timely manner.
- Easily adapts to new or different changing situations, requirements or priorities.
- Cultivates an environment of teamwork and collaboration

Physical demands & work environment:
- Ability to use a personal computer and other standard office equipment
- Ability to operate a motor vehicle
- Ability to travel as necessary
- Ability to climb a ladder to various heights, and maintain balance while performing work tasks

Benefits To Joining The Hanover Team:

- Competitive Pay and Benefits

- Retirement/401(k) Program

- Beneficiary and Ability Assist Programs

- Travel Assistance Program

- Adoption Benefit

- Wellness Programs

- Matching Education Gifts Plan

- Employee Development/Education Assistance and Professional/Industry Designation Programs

- Generous "Time Off With Pay"

The Hanover Insurance Group, Inc. (NYSE: THG), based in Worcester, Mass., is the holding company for a group of insurers that includes The Hanover Insurance Company, also based in Worcester, Citizens Insurance Company of America, headquartered in Howell, Michigan, Chaucer Holdings PLC, based in London and their affiliates.
The Hanover offers a wide range of property and casualty products and services to businesses, individuals, and families through a select group of independent agents across the U.S., and has been meeting its obligations to its agent partners and their customers for nearly 160 years. The company is ranked among the top 25 property and casualty insurers in the country and maintains excellent ratings from A.M. Best, Standard & Poor’s and Moody’s.

EEO Statement
The Hanover Insurance Group provides equal opportunity for employment and promotion to all qualified employees and applicants. No person shall be discriminated against in employment on the basis of race, color, religion, gender, age, national origin, marital status, disability, sexual orientation, veteran status or any other status or condition protected by applicable federal or state statutes. The Company is committed to maintaining an environment in which all employees are treated equitably and given the opportunity to achieve their full potential in the workplace.

The Hanover Insurance Group does not accept unsolicited Agency resumes. The Hanover Insurance Group will not pay fees to any third party agency or firm that does not have a signed "Employment Agency Agreement" already on file with Human Resources - The Office of Talent Management.]]>http://jobs.hanover.com/job/Hartford-Regional-General-Adjuster-Job-CT-06101/1874335/187433518743352012-06-14Hanover InsuranceClaimsfull-timeUSDstarting0BSHartford, CT, US
Job ID #: 3682 Location: New Haven, CT
Functional Area: Claims SBU: 85100 - Risk Management Claims
Position Type: Full - Time
Education Required: Bachelors Degree
Experience Required: 5 - 7 Years
Relocation Provided:

Job Description

“Our Policy is Performance”
Hanover Insurance is a winning company comprised of outstanding professionals focused on a single vision: to be the very best in our business. At The Hanover you will have the opportunity to: Grow Your Career, Love What You Do and Be Valued for Your Contributions.

Apply today and discover:

- Why, in 2010, we were recognized by The Boston Globe as a Top Places to Work and by Business Insurance as a Best Places to Work.

- How we continue to grow stronger through acquisitions, increased product offerings and unparalleled credit rating agency upgrades in the industry.

- How we build unique relationships with our Employees, Agent Partners and Customers.
…what it’s like to work for the best insurance company in the industry!!!

The Hanover Insurance Group has an opening for a Regional General Adjuster in Stamford, CT.

The Regional General Adjuster is fully responsible for the investigation, evaluation, negotiation, and resolution of property claims which are the most complex in coverage and represent the company's largest damage exposures. The claims could originate anywhere in the country and often require field consultation, field investigation and providing a high level of technical expertise to many professionals throughout the country. Must possess or secure and maintain appropriate state adjuster license(s) and continuing education credits.

Responsibilities/Essential Functions:
- Interpret and execute policies of higher level management.
- May lead quality file review teams.
- May publish white papers to set company wide policy on handling of certain large losses.
- Make decisions on how to utilize resources to meet goals and responsibilities set by higher level management.
- Accountable for making decisions that impact the short-term and long-term results of the company.
- May be subject matter expert (SME) to coordinate consistent countrywide handling of specific large losses
- Must possess or secure and maintain appropriate state adjuster license(s) and continuing education credits.
- Works with high authority limits on assignments reflecting a very high degree of technical complexity and coordination.
- Possesses a high and extensive level of technical knowledge and skills including product and industry.
- Negotiate settlements, mitigate losses, and control expenses on our company’s largest losses.
- Maintain a high level of communication with leadership.
- Responsible to provide consultation and participation in the development of large claim strategies handled by both independent and staff adjusters.

Position Requirements

Essential Skills and Experience
- Bachelors Degree
- 8 - 10 Years of Large/Complex Property Adjusting Experience
- Ability to understand and use MS Word and MS Excel
- Computerized estimating system - Xactimate
- Ability to travel on short notice.
- Ability to negotiate skillfully in difficult situations with both internal and external groups. Demonstrates ability to win concessions without damaging relationships.
- Understanding of applicable statutes, regulations and case law
- Thinks critically and anticipates, recognizes, identifies and develops solutions to problems in a timely manner.
- Easily adapts to new or different changing situations, requirements or priorities.
- Cultivates an environment of teamwork and collaboration

Physical demands & work environment:
- Ability to use a personal computer and other standard office equipment
- Ability to operate a motor vehicle
- Ability to travel as necessary
- Ability to climb a ladder to various heights, and maintain balance while performing work tasks

Benefits To Joining The Hanover Team:

- Competitive Pay and Benefits

- Retirement/401(k) Program

- Beneficiary and Ability Assist Programs

- Travel Assistance Program

- Adoption Benefit

- Wellness Programs

- Matching Education Gifts Plan

- Employee Development/Education Assistance and Professional/Industry Designation Programs

- Generous "Time Off With Pay"

The Hanover Insurance Group, Inc. (NYSE: THG), based in Worcester, Mass., is the holding company for a group of insurers that includes The Hanover Insurance Company, also based in Worcester, Citizens Insurance Company of America, headquartered in Howell, Michigan, Chaucer Holdings PLC, based in London and their affiliates.
The Hanover offers a wide range of property and casualty products and services to businesses, individuals, and families through a select group of independent agents across the U.S., and has been meeting its obligations to its agent partners and their customers for nearly 160 years. The company is ranked among the top 25 property and casualty insurers in the country and maintains excellent ratings from A.M. Best, Standard & Poor’s and Moody’s.

EEO Statement
The Hanover Insurance Group provides equal opportunity for employment and promotion to all qualified employees and applicants. No person shall be discriminated against in employment on the basis of race, color, religion, gender, age, national origin, marital status, disability, sexual orientation, veteran status or any other status or condition protected by applicable federal or state statutes. The Company is committed to maintaining an environment in which all employees are treated equitably and given the opportunity to achieve their full potential in the workplace.

The Hanover Insurance Group does not accept unsolicited Agency resumes. The Hanover Insurance Group will not pay fees to any third party agency or firm that does not have a signed "Employment Agency Agreement" already on file with Human Resources - The Office of Talent Management.]]>http://jobs.hanover.com/job/New-Haven-Regional-General-Adjuster-Job-CT-06501/1874334/187433418743342012-06-14Hanover InsuranceClaimsfull-timeUSDstarting0BSNew Haven, CT, US
Job ID #: 3680 Location: Newark, NJ
Functional Area: Claims SBU: 85100 - Risk Management Claims
Position Type: Full - Time
Education Required: Bachelors Degree
Experience Required: 5 - 7 Years
Relocation Provided:

Job Description

“Our Policy is Performance”
Hanover Insurance is a winning company comprised of outstanding professionals focused on a single vision: to be the very best in our business. At The Hanover you will have the opportunity to: Grow Your Career, Love What You Do and Be Valued for Your Contributions.

Apply today and discover:

- Why, in 2010, we were recognized by The Boston Globe as a Top Places to Work and by Business Insurance as a Best Places to Work.

- How we continue to grow stronger through acquisitions, increased product offerings and unparalleled credit rating agency upgrades in the industry.

- How we build unique relationships with our Employees, Agent Partners and Customers.
…what it’s like to work for the best insurance company in the industry!!!

The Hanover Insurance Group has an opening for a Regional General Adjuster in Newark, NJ.

The Regional General Adjuster is fully responsible for the investigation, evaluation, negotiation, and resolution of property claims which are the most complex in coverage and represent the company's largest damage exposures. The claims could originate anywhere in the country and often require field consultation, field investigation and providing a high level of technical expertise to many professionals throughout the country. Must possess or secure and maintain appropriate state adjuster license(s) and continuing education credits.

Responsibilities/Essential Functions:
- Interpret and execute policies of higher level management.
- May lead quality file review teams.
- May publish white papers to set company wide policy on handling of certain large losses.
- Make decisions on how to utilize resources to meet goals and responsibilities set by higher level management.
- Accountable for making decisions that impact the short-term and long-term results of the company.
- May be subject matter expert (SME) to coordinate consistent countrywide handling of specific large losses
- Must possess or secure and maintain appropriate state adjuster license(s) and continuing education credits.
- Works with high authority limits on assignments reflecting a very high degree of technical complexity and coordination.
- Possesses a high and extensive level of technical knowledge and skills including product and industry.
- Negotiate settlements, mitigate losses, and control expenses on our company’s largest losses.
- Maintain a high level of communication with leadership.
- Responsible to provide consultation and participation in the development of large claim strategies handled by both independent and staff adjusters.

Position Requirements

Essential Skills and Experience
- Bachelors Degree
- 8 - 10 Years of Large/Complex Property Adjusting Experience
- Ability to understand and use MS Word and MS Excel
- Computerized estimating system - Xactimate
- Ability to travel on short notice.
- Ability to negotiate skillfully in difficult situations with both internal and external groups. Demonstrates ability to win concessions without damaging relationships.
- Understanding of applicable statutes, regulations and case law
- Thinks critically and anticipates, recognizes, identifies and develops solutions to problems in a timely manner.
- Easily adapts to new or different changing situations, requirements or priorities.
- Cultivates an environment of teamwork and collaboration

Physical demands & work environment:
- Ability to use a personal computer and other standard office equipment
- Ability to operate a motor vehicle
- Ability to travel as necessary
- Ability to climb a ladder to various heights, and maintain balance while performing work tasks

Benefits To Joining The Hanover Team:

- Competitive Pay and Benefits

- Retirement/401(k) Program

- Beneficiary and Ability Assist Programs

- Travel Assistance Program

- Adoption Benefit

- Wellness Programs

- Matching Education Gifts Plan

- Employee Development/Education Assistance and Professional/Industry Designation Programs

- Generous "Time Off With Pay"

The Hanover Insurance Group, Inc. (NYSE: THG), based in Worcester, Mass., is the holding company for a group of insurers that includes The Hanover Insurance Company, also based in Worcester, Citizens Insurance Company of America, headquartered in Howell, Michigan, Chaucer Holdings PLC, based in London and their affiliates.
The Hanover offers a wide range of property and casualty products and services to businesses, individuals, and families through a select group of independent agents across the U.S., and has been meeting its obligations to its agent partners and their customers for nearly 160 years. The company is ranked among the top 25 property and casualty insurers in the country and maintains excellent ratings from A.M. Best, Standard & Poor’s and Moody’s.

EEO Statement
The Hanover Insurance Group provides equal opportunity for employment and promotion to all qualified employees and applicants. No person shall be discriminated against in employment on the basis of race, color, religion, gender, age, national origin, marital status, disability, sexual orientation, veteran status or any other status or condition protected by applicable federal or state statutes. The Company is committed to maintaining an environment in which all employees are treated equitably and given the opportunity to achieve their full potential in the workplace.

The Hanover Insurance Group does not accept unsolicited Agency resumes. The Hanover Insurance Group will not pay fees to any third party agency or firm that does not have a signed "Employment Agency Agreement" already on file with Human Resources - The Office of Talent Management.]]>http://jobs.hanover.com/job/Newark-Regional-General-Adjuster-Job-NJ-07101/1874332/187433218743322012-06-14Hanover InsuranceClaimsfull-timeUSDstarting0BSNewark, NJ, US
Job ID #: 3473 Location: Newark, NJ
Functional Area: Claims SBU: 85100 - Risk Management Claims
Position Type: Full - Time
Education Required: Not Indicated
Experience Required: 3 - 5 Years
Relocation Provided: No

Job Description

“Our Policy is Performance”

Hanover Insurance is a winning company comprised of outstanding professionals focused on a single vision: to be the very best in our business. At The Hanover you will have the opportunity to: Grow Your Career, Love What You Do and Be Valued for Your Contributions.

Apply today and discover:
- Why, in 2010, we were recognized by The Boston Globe as a Top Places to Work and by Business Insurance as a Best Places to Work.
- How we continue to grow stronger through acquisitions, increased product offerings and unparalleled credit rating agency upgrades in the industry.
- How we build unique relationships with our Employees, Agent Partners and Customers.
…what it’s like to work for the best insurance company in the industry!!!

The Hanover Insurance Group is seeking an experienced Auto Appraiser to cover the eastern central NJ territory. The counties covered will include Hudson, Essex, Middlesex, Bergen and the 5 boroughs of NYC. A Company car and gas card is provided.

This position will be based out of the home and responsible for writing accurate appraisals and negotiating cost effective repair figures on repairable vehicles and accurate values on total loss vehicles. This individual will analyze damage, evaluate the practicality of repair vs. replace, document files appropriately, obtain agreed figures with repair facilities, contact owners, issue indemnity payments when appropriate and meet quality standards.

Position Requirements

- Typically has 1-3 years automotive-related and /or appraisal experience
- High school diploma or equivalent; college degree preferred

- Must have a NY Appraiser's license
- Knowledge and application of fundamental claims practices and procedures
- With minimal oversight, performs work within specific limits and authority
- State licensing (as required)
- Understanding of applicable regulations
- Must be flexible with respect to work scheduling issues or changes that may arise unexpectedly due business needs or demands
- Possesses strong customer service skills and behaviors
- Makes decisions in an informed, confident and timely manner
- Maintains constructive working relationships despite differing perspectives
- Strong organizational and time management skills
- Ability to negotiate skillfully in difficult situations with both internal and external groups. Demonstrates ability to win concessions without damaging relationships.
- Demonstrates strong written and verbal communication skills. Promotes and facilitates free and open communication.
- Thinks critically and anticipates, recognizes, identifies and develops solutions to problems in a timely manner.
- Easily adapts to new or different changing situations, requirements or priorities.
- Cultivates an environment of teamwork and collaboration
- Operates with latitude for un-reviewed action or decision.
- Computer experience (MS Office, excel, word, etc)
- Proficient using Claims systems (i.e. PMS, HCS)

Benefits To Joining The Hanover Team:
- Competitive Pay and Benefits
- Retirement/401(k) Program
- Beneficiary and Ability Assist Programs
- Travel Assistance Program
- Adoption Benefit
- Wellness Programs
- Matching Education Gifts Plan
- Employee Development/Education Assistance and Professional/Industry Designation Programs
- Generous "Time Off With Pay"

The Hanover Insurance Group, Inc. (NYSE: THG), based in Worcester, Mass., is the holding company for a group of insurers that includes The Hanover Insurance Company, also based in Worcester; Citizens Insurance Company of America, headquartered in Howell, Mich., and their affiliates. The Hanover offers a wide range of property and casualty products and services to individuals, families and businesses through an extensive network of independent agents, and has been meeting its obligations to its agent partners and their customers for more than 150 years. Taken as a group, The Hanover ranks among the top 40 property and casualty insurers in the United States.

EEO Statement
The Hanover Insurance Group provides equal opportunity for employment and promotion to all qualified employees and applicants. No person shall be discriminated against in employment on the basis of race, color, religion, gender, age, national origin, marital status, disability, sexual orientation, veteran status or any other status or condition protected by applicable federal or state statutes. The company is willing to provide reasonable accommodation to all qualified disabled persons in order to assist them in performing the essential functions of their positions. The Company is committed to maintaining an environment in which all employees are treated equitably and given the opportunity to achieve in the workplace.]]>http://jobs.hanover.com/job/Newark-Field-Appraiser-Job-NJ-07101/1782317/178231717823172012-06-14Hanover InsuranceClaimsfull-timeUSDstarting0BSNewark, NJ, US
Job ID #: 3557 Location: Somerset, NJ
Functional Area: Underwriting SBU: 27101 - CL Bonds
Position Type: Full - Time
Education Required: Bachelors Degree
Experience Required: 7 - 10 Years
Relocation Provided: No

Job Description

Position Overview/Summary:

- Evaluate and underwrite Surety business submitted to the Company within Company guidelines.

- Achieve financial targets for overall growth and profitability.

- Underwriting authority level is commensurate with experience level.

Responsibilities/Essential Functions:
Estimated time allocation (subject to change):

- Support applicable field offices as they develop new business opportunities with new and existing agents. (20%)

- Underwrite and maintain active credit file and issue renewal lines of authority to branch underwriters. (50%)

- Support portfolio management process objectives. (20%)

- Individual development focused on developing underwriting expertise and strong agency management skills (10%)

Core Responsibilities:

- Underwrite risk information to determine risk acceptability and communicate resulting decisions to agents.

- Visit agents and clients with field staff to cultivate relationships on existing business.

- Business cultivation: support field office as they seek out new opportunities with existing agents as well as new agency appointments.

- Agency/territory management: support field office as they manage agents in designated territory to ensure that targets for new business, renewal retention, loss ratio and mix of business are achieved.

- Work closely with key stakeholders to enhance knowledge of Surety products and marketplace.

Key Measures of Success:

- New business development/production

- Achievement of loss ratio targets

- Profitability

- Agency management (measured by the development and achievement of agency business plans)

- Support and promotion of enterprise initiatives

Position Requirements

Required Skills and Experience:

- 5-10 years related contract surety insurance experience

- Understanding of broad underwriting principles, practices, procedures

- Strong analytical skills

- Effective communication skills

- Strong sales focus and marketing perspective

- BA/BS or equivalent

Physical Demands and Work Environment:

- Ability to use a personal computer and other standard office equipment

- Ability to travel as necessary

- Ability to operate a motor vehicle

- Ability to work in a fast-paced or stressful environment

- Ability to sit for extended periods

EEO Statement:
The Hanover Insurance Group provides equal opportunity for employment and promotion to all qualified employees and applicants. No person shall be discriminated against in employment on the basis of race, color, religion, gender, age, national origin, marital status, disability, sexual orientation, veteran status or any other status or condition protected by applicable federal or state statutes. The company is willing to provide reasonable accommodation to all qualified disabled persons in order to assist them in performing the essential functions of their positions. The Company is committed to maintaining an environment in which all employees are treated equitably and given the opportunity to achieve in the workplace.]]>http://jobs.hanover.com/job/Somerset-Contract-Surety-Manager-Job-NJ-08873/1874337/187433718743372012-06-14Hanover InsuranceUnderwritingfull-timeUSDstarting0BSSomerset, NJ, US
Job ID #: 3556 Location: Westchester, NY
Functional Area: Claims SBU: 85100 - Risk Management Claims
Position Type: Full - Time
Education Required: Not Indicated
Experience Required: 3 - 5 Years
Relocation Provided: No

Job Description

“Our Policy is Performance”

Hanover Insurance is a winning company comprised of outstanding professionals focused on a single vision: to be the very best in our business. At The Hanover you will have the opportunity to: Grow Your Career, Love What You Do and Be Valued for Your Contributions.

Apply today and discover:
- Why, in 2010, we were recognized by The Boston Globe as a Top Places to Work and by Business Insurance as a Best Places to Work.
- How we continue to grow stronger through acquisitions, increased product offerings and unparalleled credit rating agency upgrades in the industry.
- How we build unique relationships with our Employees, Agent Partners and Customers.
…what it’s like to work for the best insurance company in the industry!!!

The Hanover Insurance Group is seeking an experienced Auto Appraiser to cover Westchester and Rockland counties in NY and Bergen county in NJ . A Company car and gas card is provided.

This position will be based out of the home and responsible for writing accurate appraisals and negotiating cost effective repair figures on repairable vehicles and accurate values on total loss vehicles. This individual will analyze damage, evaluate the practicality of repair vs. replace, document files appropriately, obtain agreed figures with repair facilities, contact owners, issue indemnity payments when appropriate and meet quality standards.

Position Requirements

- Typically has 1-3 years automotive-related and /or appraisal experience
- High school diploma or equivalent; college degree preferred

- Must have a NY Appraiser's license
- Knowledge and application of fundamental claims practices and procedures
- With minimal oversight, performs work within specific limits and authority
- State licensing (as required)
- Understanding of applicable regulations
- Must be flexible with respect to work scheduling issues or changes that may arise unexpectedly due business needs or demands
- Possesses strong customer service skills and behaviors
- Makes decisions in an informed, confident and timely manner
- Maintains constructive working relationships despite differing perspectives
- Strong organizational and time management skills
- Ability to negotiate skillfully in difficult situations with both internal and external groups. Demonstrates ability to win concessions without damaging relationships.
- Demonstrates strong written and verbal communication skills. Promotes and facilitates free and open communication.
- Thinks critically and anticipates, recognizes, identifies and develops solutions to problems in a timely manner.
- Easily adapts to new or different changing situations, requirements or priorities.
- Cultivates an environment of teamwork and collaboration
- Operates with latitude for un-reviewed action or decision.
- Computer experience (MS Office, excel, word, etc)
- Proficient using Claims systems (i.e. PMS, HCS)

Benefits To Joining The Hanover Team:
- Competitive Pay and Benefits
- Retirement/401(k) Program
- Beneficiary and Ability Assist Programs
- Travel Assistance Program
- Adoption Benefit
- Wellness Programs
- Matching Education Gifts Plan
- Employee Development/Education Assistance and Professional/Industry Designation Programs
- Generous "Time Off With Pay"

The Hanover Insurance Group, Inc. (NYSE: THG), based in Worcester, Mass., is the holding company for a group of insurers that includes The Hanover Insurance Company, also based in Worcester; Citizens Insurance Company of America, headquartered in Howell, Mich., and their affiliates. The Hanover offers a wide range of property and casualty products and services to individuals, families and businesses through an extensive network of independent agents, and has been meeting its obligations to its agent partners and their customers for more than 150 years. Taken as a group, The Hanover ranks among the top 40 property and casualty insurers in the United States.

EEO Statement
The Hanover Insurance Group provides equal opportunity for employment and promotion to all qualified employees and applicants. No person shall be discriminated against in employment on the basis of race, color, religion, gender, age, national origin, marital status, disability, sexual orientation, veteran status or any other status or condition protected by applicable federal or state statutes. The company is willing to provide reasonable accommodation to all qualified disabled persons in order to assist them in performing the essential functions of their positions. The Company is committed to maintaining an environment in which all employees are treated equitably and given the opportunity to achieve in the workplace.]]>http://jobs.hanover.com/job/Westchester-Field-Appraiser-Job-NY-10461/1828090/182809018280902012-06-14Hanover InsuranceClaimsfull-timeUSDstarting0BSWestchester, NY, US
Job ID #: 3308 Location: Westchester, NY
Functional Area: Business Development / Sales SBU: 16000 - Downstate NY Branch
Position Type: Full - Time
Education Required: Bachelors Degree
Experience Required: 3 - 5 Years
Relocation Provided: No

Job Description

The Hanover Insurance Group is seeking Territory Sales Manager for the Westchester, NY office.

Position Overview/Summary:
Successfully manage business development within an assigned territory by partnering with existing agents and appointing new ones- to acquire and retain profitable new accounts, while securing better penetration in our agents offices. Partner with State Management and Field leadership to create and execute a multi-year territory strategy that addresses product, pricing, and distribution needs to exceed PLAN in the competitive marketplace.

Responsibilities/Essential Functions:

- In conjunction with the RVP, conduct business development planning and overall agency management with selected agents located within assigned territory.

- Drives and tracks producer performance, portfolio mix, and profitability trends; identifies high potential and at-risk agents and makes recommendations.
- Gathers competitive intelligence and shares with internal partners to build a better defensible position.

- Prospects and meets agency appointment targets.

- Provides Agent and CSR training as necessary. Time Allocation 80%: Create defensible partnerships with existing and prospective agencies. Source, appoint and develop longer term agency business relationships within territory Conduct an average of 3-4 calls/day, 12-16 calls/week 20%: Create and execute a territory business plan; drive agency management and individual agency planning Key Measures of Success (should align with goals).

- Knowledge of current business and economic conditions, industry trends, the competition and territory specific issues. Strong business acumen.

- Strong sales focus and strong marketing perspective. Driven to achieve and exceed clearly defined metrics (i.e., new premium and new policy goals).

- Effective communicator and, specifically, demonstrate formal and informal presentation and negotiation skills that can effectively influence and persuade others.

- Create strong defensible partnerships with existing and prospective agencies by driving share-shift to increase Hanover’s ranking in the office.

- Partner with various parts of the Hanover franchise to exploit every opportunity and solve every problem an agent/client may present.

- Effective in cultivating strong business relationships, able to overcome obstacles and find common ground for pursuing business opportunities.

- Effective problem solver, anticipate issues, search out and analyze available information

Required Skills, Key Success Factors and Experience:

- Sales experience (3+ years) with a national or regional carrier focused on independent agents.

- PL underwriting and marketing capability.

- Understanding of insurance rules and regulations, policy, product, and service requirements.

Benefits To Joining The Hanover Team

- Competitive Pay and Benefits

- Retirement/401(k) Program

- Beneficiary and Ability Assist Programs

- Travel Assistance Program

- Adoption Benefit

- Wellness Programs

- Matching Education Gifts Plan

- Employee Development/Education Assistance and Professional/Industry Designation Programs

- Generous "Time Off With Pay"

The Hanover Insurance Group, Inc. (NYSE: THG), based in Worcester, Mass., is the holding company for a group of insurers. The Hanover offers a wide range of property and casualty products and services to individuals, families and businesses through an extensive network of independent agents, and has been meeting its obligations to its agent partners and their customers for more than 150 years. Taken as a group, The Hanover ranks among the top 25 property and casualty insurers in the United States.

EEO Statement
The Hanover Insurance Group provides equal opportunity for employment and promotion to all qualified employees and applicants. No person shall be discriminated against in employment on the basis of race, color, religion, gender, age, national origin, marital status, disability, sexual orientation, veteran status or any other status or condition protected by applicable federal or state statutes. The Company is committed to maintaining an environment in which all employees are treated equitably and given the opportunity to achieve their full potential in the workplace.
The Hanover Insurance Group does not accept unsolicited Agency resumes. The Hanover Insurance Group will not pay fees to any third party agency or firm that does not have a signed "Employment Agency Agreement" already on file with Human Resources - The Office of Talent Management

Position Requirements]]>http://jobs.hanover.com/job/Westchester-Territory-Sales-Mgr-PL-Job-NY-10461/1699722/169972216997222012-06-14Hanover InsuranceBusiness Development / Salesfull-timeUSDstarting0BSWestchester, NY, US
Job ID #: 3250 Location: Syracuse, NY
Functional Area: Claims SBU: 85100 - Risk Management Claims
Position Type: Full - Time
Education Required: Bachelors Degree
Experience Required: 1 - 3 Years
Relocation Provided:

Job Description

“Our Policy is Performance”

Hanover Insurance is a winning company comprised of outstanding professionals focused on a single vision: to be the very best in our business. At The Hanover you will have the opportunity to: Grow Your Career, Love What You Do and Be Valued for Your Contributions.

Apply today and discover:
- Why, in 2010, we were recognized by The Boston Globe as a Top Places to Work and by Business Insurance as a Best Places to Work.
- How we continue to grow stronger through acquisitions, increased product offerings and unparalleled credit rating agency upgrades in the industry.
- How we build unique relationships with our Employees, Agent Partners and Customers.
…what it’s like to work for the best insurance company in the industry!!!

The Hanover Insurance Group is seeking an Associate Auto Adjuster in our Syracuse, NY office

Position Overview:
The Associate Auto Adjuster position offers an opportunity to learn the business from the ground up and demonstrate your ability and potential to become a future leader of the organization.

If you are an excellent communicator, an aggressive learner, and are naturally inquisitive we can help you gain the skills necessary to advance quickly in an industry that rewards continuous learning.

This is a great opportunity for new grads and those with retail experience!

Responsibilities:
Investigate claims, determine legal liability, resolve disputes, negotiate settlements and consult with a variety of other professionals (lawyers, medical professionals, engineers and small business owners) as well as with customers.

As an Associate Auto Adjuster, you will complete a comprehensive, multi-week paid training. You’ll have a mentor and go through on-the-job, classroom and online training. You’ll learn about many facets of the insurance industry as well as specific adjusting and/or appraising skills for a variety of claims submitted by customers.

Shift will be 9:30 - 6pm once training is concluded.

Position Requirements

Requirements:
The ideal candidates must possess solid analytical, investigative and problem-solving skills along with a passion for customer service. In addition, they should have:
- Bachelor's Degree in business, insurance, criminal justice or liberal arts – 2011 grads with business experience/exposure will be considered.
- GPA of 3.0 or higher
- Strong verbal and written communication skills
- Strong organizational and time management abilities
- Ability to think critically
- Good team player

Excellent Opportunity! Great Careers and Advancement! Excellent Pay and Benefits!

Benefits To Joining The Hanover Team:
- Competitive Pay and Benefits
- Retirement/401(k) Program
- Beneficiary and Ability Assist Programs
- Travel Assistance Program
- Adoption Benefit
- Wellness Programs
- Matching Education Gifts Plan
- Employee Development/Education Assistance and Professional/Industry Designation Programs
- Generous "Time Off With Pay"

The Hanover Insurance Group, Inc. (NYSE: THG), based in Worcester, Mass., is the holding company for a group of insurers that includes The Hanover Insurance Company, also based in Worcester, Citizens Insurance Company of America, headquartered in Howell, Michigan, Chaucer Holdings PLC, based in London and their affiliates.
The Hanover offers a wide range of property and casualty products and services to businesses, individuals, and families through a select group of independent agents across the U.S., and has been meeting its obligations to its agent partners and their customers for nearly 160 years. The company is ranked among the top 25 property and casualty insurers in the country and maintains excellent ratings from A.M. Best, Standard & Poor’s and Moody’s.

EEO Statement
The Hanover Insurance Group provides equal opportunity for employment and promotion to all qualified employees and applicants. No person shall be discriminated against in employment on the basis of race, color, religion, gender, age, national origin, marital status, disability, sexual orientation, veteran status or any other status or condition protected by applicable federal or state statutes. The Company is committed to maintaining an environment in which all employees are treated equitably and given the opportunity to achieve their full potential in the workplace.

The Hanover Insurance Group does not accept unsolicited Agency resumes. The Hanover Insurance Group will not pay fees to any third party agency or firm that does not have a signed "Employment Agency Agreement" already on file with Human Resources - The Office of Talent Management.]]>http://jobs.hanover.com/job/Syracuse-Associate-Auto-Adjuster-Job-NY-13201/1661965/166196516619652012-06-14Hanover InsuranceClaimsfull-timeUSDstarting0BSSyracuse, NY, US
Job ID #: 3004 Location: Syracuse, NY
Functional Area: Claims SBU: 85100 - Risk Management Claims
Position Type: Full - Time
Education Required: Bachelors Degree
Experience Required: 3 - 5 Years
Relocation Provided:

Job Description

“Our Policy is Performance”

Hanover Insurance is a winning company comprised of outstanding professionals focused on a single vision: to be the very best in our business. At The Hanover you will have the opportunity to: Grow Your Career, Love What You Do and Be Valued for Your Contributions.

Apply today and discover:

- Why, in 2010, we were recognized by The Boston Globe as a Top Places to Work and by Business Insurance as a Best Places to Work.

- How we continue to grow stronger through acquisitions, increased product offerings and unparalleled credit rating agency upgrades in the industry.

- How we build unique relationships with our Employees, Agent Partners and Customers.
…what it’s like to work for the best insurance company in the industry!!!

The Hanover Insurance Group is seeking an Inside Liability Adjuster in our Syracuse, NY office

Position Overview/Summary:
Fully responsible for the analysis, investigation, evaluation, negotiation and resolution of complex claims requiring thorough investigations including telephone contacts with the involved parties; technical expertise and complex analysis. Claim assignments are regional and may involve both personal and commercial customers. Must have or secure and maintain appropriate state adjuster license(s) and continuing education credits.

Responsibilities/Essential Functions:
- Handle complex personal and commercial inside liability claims.
- Works within significant limits and authority on assignments of higher technical complexity and coordination.
- Uses discretion and independent judgment in claim handling
- Identifies possibly suspicious claims
- Possesses demonstrated technical knowledge and skills, including product and industry, reflective of successful progression through various job family levels.
- Claims handled will be of greater complexity and will require a higher level of investigation, analysis, evaluation and negotiation including interpretation of commercial coverages.
- Claims handled will involve moderate complexity, severity and exposures
- Authority levels are higher in recognition of the higher proficiency associated with this level.
- They may be used as a technical resource by adjusters. May represent the company at mediation, arbitration and trials.
- May provide training and mentoring to adjusters.
- Assignments are broad in nature, usually requiring originality and ingenuity

Position Requirements

Essential Skills and Experience
- Typically has 3 to 5 years experience
- Bachelor's Degree or equivalent experience.
- Dedicated to meeting the expectations and requirements of internal and external customers
- Makes decisions in an informed, confident and timely manner
- Maintains constructive working relationships despite differing perspectives
- Considers the perspectives of others and gives them credibility
- Strong organizational and time management skills
- Ability to negotiate skillfully in difficult situations with both internal and external groups.
- Demonstrates ability to win concessions without damaging relationships.
- Demonstrates strong written and verbal communication skills. Promotes and facilitates free and open communication.
- Understanding of applicable statutes, regulations and case law
- Thinks critically and anticipates, recognizes, identifies and develops solutions to problems in a timely manner.
- Easily adapts to new or different changing situations, requirements or priorities.
- Cultivates an environment of teamwork and collaboration
- Operates with latitude for un-reviewed action or decision.
- Computer experience (MS Office, excel, word, etc)
- Proficient using Claims systems (i.e. CSS, PMS, etc.)

Benefits To Joining The Hanover Team:
- Competitive Pay and Benefits
- Retirement/401(k) Program
- Beneficiary and Ability Assist Programs
- Travel Assistance Program
- Adoption Benefit
- Wellness Programs
- Matching Education Gifts Plan
- Employee Development/Education Assistance and Professional/Industry Designation Programs
- Generous "Time Off With Pay"

The Hanover Insurance Group, Inc. (NYSE: THG), based in Worcester, Mass., is the holding company for a group of insurers that includes The Hanover Insurance Company, also based in Worcester; Citizens Insurance Company of America, headquartered in Howell, Mich., and their affiliates. The Hanover offers a wide range of property and casualty products and services to individuals, families and businesses through an extensive network of independent agents, and has been meeting its obligations to its agent partners and their customers for more than 150 years. Taken as a group, The Hanover ranks among the top 40 property and casualty insurers in the United States.

EEO Statement The Hanover Insurance Group provides equal opportunity for employment and promotion to all qualified employees and applicants. No person shall be discriminated against in employment on the basis of race, color, religion, gender, age, national origin, marital status, disability, sexual orientation, veteran status or any other status or condition protected by applicable federal or state statutes. The Company is committed to maintaining an environment in which all employees are treated equitably and given the opportunity to achieve their full potential in the workplace.]]>http://jobs.hanover.com/job/Syracuse-Liability-Adjuster-Job-NY-13201/1491515/149151514915152012-06-14Hanover InsuranceClaimsfull-timeUSDstarting0BSSyracuse, NY, US
Job ID #: 3095 Location: Syracuse, NY
Functional Area: Claims SBU: 85100 - Risk Management Claims
Position Type: Full - Time
Education Required: Bachelors Degree
Experience Required: 1 - 3 Years
Relocation Provided: No

Job Description

“Our Policy is Performance”

Hanover Insurance is a winning company comprised of outstanding professionals focused on a single vision: to be the very best in our business. At The Hanover you will have the opportunity to: Grow Your Career, Love What You Do and Be Valued for Your Contributions.

Apply today and discover:
- Why, in 2010, we were recognized by The Boston Globe as a Top Places to Work and by Business Insurance as a Best Places to Work.
- How we continue to grow stronger through acquisitions, increased product offerings and unparalleled credit rating agency upgrades in the industry.
- How we build unique relationships with our Employees, Agent Partners and Customers.
…what it’s like to work for the best insurance company in the industry!!!

The Hanover Insurance Group is seeking a PIP - Personal Injury Protection Adjuster for our Syracuse, NY office.

The PIP Adjuster is responsible for handling Personal Injury Protection/No Fault claims in the states of NY and NJ.

Position Overview:
- Determines coverage and investigates any potential exclusions.
- Makes contact with injured parties, shows empathy, demonstrates superior customer service and explains benefits.
- Reviews medical documentation and records to verify a causal relationship with the injuries to the accident.
- Processes payment of bills, responds to written inquiries, address any disputes over PIP benefits.
- Maintain production goals while meeting quality standards/government regulations for claims handling.
- Collaborate with peers to work as a team within the department and with all other lines of business, including SIU, Auto and Liability.

Position Requirements

Requirements
- NY/NJ No Fault experience
- Bachelors degree preferred and 1 - 3 years of direct PIP experience preferably with an insurance carrier.
- Familiarity with Windows, Word, and Excel.
- State adjusting licenses a plus, but not required.

Benefits To Joining The Hanover Team:
- Competitive Pay and Benefits
- Retirement/401(k) Program
- Beneficiary and Ability Assist Programs
- Travel Assistance Program
- Adoption Benefit
- Wellness Programs
- Matching Education Gifts Plan
- Employee Development/Education Assistance and Professional/Industry Designation Programs
- Generous "Time Off With Pay"

The Hanover Insurance Group, Inc. (NYSE: THG), based in Worcester, Mass., is the holding company for a group of insurers that includes The Hanover Insurance Company, also based in Worcester; Citizens Insurance Company of America, headquartered in Howell, Mich., and their affiliates. The Hanover offers a wide range of property and casualty products and services to individuals, families and businesses through an extensive network of independent agents, and has been meeting its obligations to its agent partners and their customers for more than 150 years. Taken as a group, The Hanover ranks among the top 40 property and casualty insurers in the United States]]>http://jobs.hanover.com/job/Syracuse-PIP-Adjuster-Job-NY-13201/1598626/159862615986262012-06-14Hanover InsuranceClaimsfull-timeUSDstarting0BSSyracuse, NY, US
Job ID #: 3681 Location: Philadelphia, PA
Functional Area: Claims SBU: 85100 - Risk Management Claims
Position Type: Full - Time
Education Required: Bachelors Degree
Experience Required: 5 - 7 Years
Relocation Provided:

Job Description

“Our Policy is Performance”
Hanover Insurance is a winning company comprised of outstanding professionals focused on a single vision: to be the very best in our business. At The Hanover you will have the opportunity to: Grow Your Career, Love What You Do and Be Valued for Your Contributions.

Apply today and discover:

- Why, in 2010, we were recognized by The Boston Globe as a Top Places to Work and by Business Insurance as a Best Places to Work.

- How we continue to grow stronger through acquisitions, increased product offerings and unparalleled credit rating agency upgrades in the industry.

- How we build unique relationships with our Employees, Agent Partners and Customers.
…what it’s like to work for the best insurance company in the industry!!!

The Hanover Insurance Group has an opening for a Regional General Adjuster in Philadelphia, PA.

The Regional General Adjuster is fully responsible for the investigation, evaluation, negotiation, and resolution of property claims which are the most complex in coverage and represent the company's largest damage exposures. The claims could originate anywhere in the country and often require field consultation, field investigation and providing a high level of technical expertise to many professionals throughout the country. Must possess or secure and maintain appropriate state adjuster license(s) and continuing education credits.

Responsibilities/Essential Functions:
- Interpret and execute policies of higher level management.
- May lead quality file review teams.
- May publish white papers to set company wide policy on handling of certain large losses.
- Make decisions on how to utilize resources to meet goals and responsibilities set by higher level management.
- Accountable for making decisions that impact the short-term and long-term results of the company.
- May be subject matter expert (SME) to coordinate consistent countrywide handling of specific large losses
- Must possess or secure and maintain appropriate state adjuster license(s) and continuing education credits.
- Works with high authority limits on assignments reflecting a very high degree of technical complexity and coordination.
- Possesses a high and extensive level of technical knowledge and skills including product and industry.
- Negotiate settlements, mitigate losses, and control expenses on our company’s largest losses.
- Maintain a high level of communication with leadership.
- Responsible to provide consultation and participation in the development of large claim strategies handled by both independent and staff adjusters.

Position Requirements

Essential Skills and Experience
- Bachelors Degree
- 8 - 10 Years of Large/Complex Property Adjusting Experience
- Ability to understand and use MS Word and MS Excel
- Computerized estimating system - Xactimate
- Ability to travel on short notice.
- Ability to negotiate skillfully in difficult situations with both internal and external groups. Demonstrates ability to win concessions without damaging relationships.
- Understanding of applicable statutes, regulations and case law
- Thinks critically and anticipates, recognizes, identifies and develops solutions to problems in a timely manner.
- Easily adapts to new or different changing situations, requirements or priorities.
- Cultivates an environment of teamwork and collaboration

Physical demands & work environment:
- Ability to use a personal computer and other standard office equipment
- Ability to operate a motor vehicle
- Ability to travel as necessary
- Ability to climb a ladder to various heights, and maintain balance while performing work tasks

Benefits To Joining The Hanover Team:

- Competitive Pay and Benefits

- Retirement/401(k) Program

- Beneficiary and Ability Assist Programs

- Travel Assistance Program

- Adoption Benefit

- Wellness Programs

- Matching Education Gifts Plan

- Employee Development/Education Assistance and Professional/Industry Designation Programs

- Generous "Time Off With Pay"

The Hanover Insurance Group, Inc. (NYSE: THG), based in Worcester, Mass., is the holding company for a group of insurers that includes The Hanover Insurance Company, also based in Worcester, Citizens Insurance Company of America, headquartered in Howell, Michigan, Chaucer Holdings PLC, based in London and their affiliates.
The Hanover offers a wide range of property and casualty products and services to businesses, individuals, and families through a select group of independent agents across the U.S., and has been meeting its obligations to its agent partners and their customers for nearly 160 years. The company is ranked among the top 25 property and casualty insurers in the country and maintains excellent ratings from A.M. Best, Standard & Poor’s and Moody’s.

EEO Statement
The Hanover Insurance Group provides equal opportunity for employment and promotion to all qualified employees and applicants. No person shall be discriminated against in employment on the basis of race, color, religion, gender, age, national origin, marital status, disability, sexual orientation, veteran status or any other status or condition protected by applicable federal or state statutes. The Company is committed to maintaining an environment in which all employees are treated equitably and given the opportunity to achieve their full potential in the workplace.

The Hanover Insurance Group does not accept unsolicited Agency resumes. The Hanover Insurance Group will not pay fees to any third party agency or firm that does not have a signed "Employment Agency Agreement" already on file with Human Resources - The Office of Talent Management.]]>http://jobs.hanover.com/job/Philadelphia-Regional-General-Adjuster-Job-PA-19019/1874333/187433318743332012-06-14Hanover InsuranceClaimsfull-timeUSDstarting0BSPhiladelphia, PA, US
Job ID #: 3474 Location: Washington, DC
Functional Area: Claims SBU: 85100 - Risk Management Claims
Position Type: Full - Time
Education Required: Not Indicated
Experience Required: 3 - 5 Years
Relocation Provided:

Job Description

“Our Policy is Performance”

Hanover Insurance is a winning company comprised of outstanding professionals focused on a single vision: to be the very best in our business. At The Hanover you will have the opportunity to: Grow Your Career, Love What You Do and Be Valued for Your Contributions.

Apply today and discover:

- Why, in 2010, we were recognized by The Boston Globe as a Top Places to Work and by Business Insurance as a Best Places to Work.

- How we continue to grow stronger through acquisitions, increased product offerings and unparalleled credit rating agency upgrades in the industry.

- How we build unique relationships with our Employees, Agent Partners and Customers.
…what it’s like to work for the best insurance company in the industry!!!

The Hanover Insurance Group has an opening for a field property adjuster in the Alexandria, VA area.

Overview/Summary:
The outside property adjuster is responsible for handling property claims requiring field investigations and/or inspections. They must establish rapport with our insureds and maintain relationships with our agents, underwriters, contractors, restoration vendors, and experts. They are expected to know their territory, including the geography; regulations and the law as pertains to property claims; state and local public safety and regulatory agencies and officials; the insurance and legal climate; and public adjusters.

Responsibilities/Essential Functions:
- Investigate, evaluate, negotiate, and resolve homeowners and commercial property losses that require field handling due to severity, complexity or fraud issues.
- Position requires extensive face-to-face interaction with insureds, agents, preferred contractors/vendors, public adjusters and experts.
- Must have valid drivers license.
- Handle business interruption (BI) features in conjunction with BI specialists.
- Identifies possibly suspicious claims
- May be responsible for all aspects of each claim, including informal hearings, arbitrations, and claims litigation and maintaining a high level of productivity, confidentiality and customer service.
- Implement and coordinate the most effective management techniques to mitigate loss and expense payments.
- Settlement and reserving authority levels are moderate
- Required to have and maintain sufficient home-based internet connection.

Position Requirements

Essential Skills and Experience
- Ability to write damage estimates to structures, evaluate the amount of loss to personal property and business interruption losses.
- Must reside in Northern Virginia or Southern Maryland.
- Communication, analytical, investigative and negotiation skills are essential.
- Thinks critically and anticipates, recognizes, identifies and develops solutions to problems in a timely manner.
- Ability to formulate sound expense, indemnity, and business judgment while supporting loss evaluations and presenting them effectively.
- High school diploma/GED required. Bachelor's degree with professional designations preferred.
- Must have or secure and maintain appropriate states adjuster license(s) and continuing education credits.
- Candidates should have 3-5+ years of estimating experience, as an adjuster or in restoration/contracting services
- In depth knowledge of both commercial and residential structures.
- Must be experienced in the use of computers including efficient keyboarding skills and working knowledge of Windows, Microsoft Word, Microsoft Outlook, Xactimate and Excel.
- A company car is provided and a valid state driver's license and clear MVR are necessary for employment.

Physical demands & work environment:
- Ability to use a personal computer and other standard office equipment
- Ability to travel as necessary
- Ability to sit and/or stand for extended periods
- Ability to operate a motor vehicle 4-5 hours per day and to get in and out of the vehicle numerous times during the day
- Ability to load and unload equipment and supplies weighing up to 30 pounds from a motor vehicle as needed to perform field work
- Ability to bend, walk, and climb for several consecutive hours while inspecting damaged buildings, often with utilities turned off or inoperable
- Ability to use a ladder safely to get onto a roof

Benefits To Joining The Hanover Team:

- Competitive Pay and Benefits

- Retirement/401(k) Program

- Beneficiary and Ability Assist Programs

- Travel Assistance Program

- Adoption Benefit

- Wellness Programs

- Matching Education Gifts Plan

- Employee Development/Education Assistance and Professional/Industry Designation Programs

- Generous "Time Off With Pay"

The Hanover Insurance Group, Inc. (NYSE: THG), based in Worcester, Mass., is the holding company for a group of insurers that includes The Hanover Insurance Company, also based in Worcester, Citizens Insurance Company of America, headquartered in Howell, Michigan, Chaucer Holdings PLC, based in London and their affiliates.
The Hanover offers a wide range of property and casualty products and services to businesses, individuals, and families through a select group of independent agents across the U.S., and has been meeting its obligations to its agent partners and their customers for nearly 160 years. The company is ranked among the top 25 property and casualty insurers in the country and maintains excellent ratings from A.M. Best, Standard & Poor’s and Moody’s.

EEO Statement
The Hanover Insurance Group provides equal opportunity for employment and promotion to all qualified employees and applicants. No person shall be discriminated against in employment on the basis of race, color, religion, gender, age, national origin, marital status, disability, sexual orientation, veteran status or any other status or condition protected by applicable federal or state statutes. The Company is committed to maintaining an environment in which all employees are treated equitably and given the opportunity to achieve their full potential in the workplace.

The Hanover Insurance Group does not accept unsolicited Agency resumes. The Hanover Insurance Group will not pay fees to any third party agency or firm that does not have a signed "Employment Agency Agreement" already on file with Human Resources - The Office of Talent Management.]]>http://jobs.hanover.com/job/Washington-Outside-Property-Adjuster-Job-DC-20001/1781331/178133117813312012-06-14Hanover InsuranceClaimsfull-timeUSDstarting0BSWashington, DC, US
Job ID #: 3415 Location: Reston, VA
Functional Area: Loss Control SBU: 49010 - Campania Group
Position Type: Full - Time
Education Required: Bachelors Degree
Experience Required: 5 - 7 Years
Relocation Provided: No

Job Description

Title: Risk Management Consultant

Location: Reston,VA

The Risk Management Consultant is responsible for developing risk management guidelines for consultative services, risk management education and survey protocols specific to healthcare clients. The Risk Management Consultant performs surveys and loss analysis of prospective or existing Hanover Healthcare policyholders to identify risk, exposure and controls.

Develops guidelines for risk management consultation

Provides risk management advice according to established guidelines

Develops and provides risk management education programs for Healthcare clients

Develops survey protocols and conducts surveys specific to Healthcare clients

Develops risk management plans and recommendations for specific accounts

Participates in underwriting new business or renewal meetings to provide a loss control perspective regarding the risk, exposure and controls.

Critical Competencies:
Ability to build and maintain relationships with clients and internal customers

Excellent organizational skills and ability to manage multiple projects simultaneously

Applies a high level of clinical risk management knowledge

Strong verbal and written communication skills

Demonstrated understanding of the current healthcare risk management standards and trends/emerging issues of commercial lines business

A problem solver with solutions to unusual exposures or loss problems

Automation knowledge of the applications of the ARIES system

Technical resource for underwriting and insureds

A service and satisfaction orientation to support business growth and retention of profitable business

Position Requirements

Bachelor’s degree in a clinical field or equivalent required. Paralegal certificate, Master's or Law degree preferred

3-5 years of healthcare risk management experience to include at least one year of claims experience

CPHRM or ARM designation

Critical Competencies:
Relationship Building: Ability to build and maintain relationships with clients and internal customers

Self Management: Excellent organizational skills and ability to manage multiple projects simultaneously

Risk Management Knowledge: Knows and applies a high level of clinical risk management knowledge

Strong communication and computer skills

What is Expected to Drive Success:

Clear understanding of the current healthcare risk management standards and trends/emerging issues of commercial lines business

A problem solver with solutions to unusual exposures or loss problems

Automation knowledge of the applications of the ARIES system

Technical resources for underwriting and insureds

A service and satisfaction orientation to support business growth and retention of profitable business]]>http://jobs.hanover.com/job/Reston-Risk-Management-Consultant-Job-VA-20190/1764204/176420417642042012-06-14Hanover InsuranceLoss Controlfull-timeUSDstarting0BSReston, VA, US
Job ID #: 3103 Location: Reston, VA
Functional Area: Underwriting SBU: 49010 - Campania Group
Position Type: Full - Time
Education Required: Bachelors Degree
Experience Required: 7 - 10 Years
Relocation Provided: No

Job Description

Title: Sr Medical Professional Liability -Mal Practice Specialty Underwriter

Location: Reston,VA

Position Overview/Summary: Medical Professional Underwriter will prioritize and effectively manage work in a high high-volume production environment, with a focus on customer service through responsiveness, driving the underwriting process and proactively soliciting business from key agency partners and customers
.
Need to be responsible for underwriting and pricing new and renewal accounts for designated agents, including quoting and documenting new submissions, managing a renewal book and managing task lists for new and renewal accounts. The underwriter is expected to maintain a thorough understanding and knowledge of medical professional products and coverages to sell and underwrite the unique features of these products. Works closely with Healthcare Business Unit management to ensure profitable growth of medical professional programs

Responsibilities/Essential Functions:

- Underwriting new business and renewals

- Proactively responding to and contacting agents on new and renewal business

- Working collaboratively with Healthcare Management in areas including competitor benchmarking, customer feedback, risk appetite, and other pertinent underwriting issues

- Participate actively in team meetings to discuss quality, flow of business and agency management issues

- Staying current with underwriting strategies related to appetite and pricing increases and assist in strategy execution

- Utilizes market and competitor information to enhance relationships and individual account decision making; shares market/competitor information internally to enhance product offering

- Operates within scope of Letter of Authority for all underwriting decisions

- Completes file documentation according to best practices guidelines

- Provides clear and concise rating instructions for quotes prior to generating proposal for presentation to the agent

Key Measures of Success:

- New Business production. Production goals to be set individually but will generally range between $1 and $1.5 million per underwriter depending on skill sets, territory, business make-up, etc,

- Renewal book of approximately $4 million

- Achieving Loss ratio targets

- Manage new business and renewal pricing

- Underwriting quality, technical underwriting ability, Authority level

- Independently and in cooperation with other Hanover colleagues manages the agency relationship and associated outcomes

- Service level metrics aligned with established workflows

Position Requirements

Required Skills, Key Success Factors and Experience:

- Bachelor’s Degree or equivalent experience

- 7+ years Underwriting experience, resulting in profitable new and renewal business

- Knowledge and understanding of medical malpractice insurance products

- Knows and applies advanced underwriting concepts including risk selection, exposure and hazard identification and control, coverage implications, pricing, loss analysis

- Ability to understand competitors product offering and apply this knowledge to enhance agency relationships and decision making

- Ability to manage workload to meet goals and service standards, while following workflow standards

- Excellent time management skills

- Demonstrated commitment to service and partners; high level of responsiveness

- Able to build and maintain close working relationships with agents, raters and other Hanover employees

- Maintains a consistent, high level of productivity.

- Acts resourcefully to ensure that work is completed in keeping with specified time and quality expectations.

Competencies:

Relationship Building

- Understands the importance of developing and maintaining cooperative relationships with others at all levels of the organization, internally and externally.

- Builds positive relationships with others to accomplish organizational goals.

Decision Making

- Objectively considers issues and information, identifies alternatives, decides and implements solution approaches in order to deliver services and provide value.
Results Orientation

- Excited by challenging goals and a desire to exceed standards of excellence.

- Exceeding the standard can include challenging personal goals, organization's standards, or current industry standards.

- Exhibits a true sense of competitiveness and a drive for results.

- Has a strong desire to win in the most challenging of circumstances and the fortitude to take calculated risks to achieve personal objectives and goals, organization's standards, or current industry standards.

CL Underwriting Knowledge

- Knows and demonstrates the ability to apply in depth underwriting concepts, practices and procedures; including knowledge of exposure/hazard identification and control.

- Displays knowledge of pricing practices and applications.

- For assigned lines of business, able to articulate and practice principles of good underwriting, within specific limits and authority.
- Demonstrates good understanding of regional goals.

- Stays current with industry information and local market trends.

Physical Demands and Work Environment::

- Ability to use a personal computer and other standard office equipment

- Ability to travel as necessary

- Ability to operate a motor vehicle

- Ability to work in a fast-paced or stressful environment

- Ability to sit for extended periods

EEO Statement
The Hanover Insurance Group provides equal opportunity for employment and promotion to all qualified employees and applicants. No person shall be discriminated against in employment on the basis of race, color, religion, gender, age, national origin, marital status, disability, sexual orientation, veteran status or any other status or condition protected by applicable federal or state statutes. The company is willing to provide reasonable accommodation to all qualified disabled persons in order to assist them in performing the essential functions of their positions. The Company is committed to maintaining an environment in which all employees are treated>

Benefits To Joining The Hanover Team:

- Competitive Pay and Benefits

- Retirement/401(k) Program

- Beneficiary and Ability Assist Programs

- Travel Assistance Program

- Adoption Benefit

- Wellness Programs

- Matching Education Gifts Plan

- Employee Development/Education Assistance and Professional/Industry Designation Programs

- Generous "Time Off With Pay"

The Hanover Insurance Group, Inc. (NYSE: THG), based in Worcester, Mass., is the holding company for a group of insurers that includes The Hanover Insurance Company, also based in Worcester; Citizens Insurance Company of America, headquartered in Howell, Mich., and their affiliates. The Hanover offers a wide range of property and casualty products and services to individuals, families and businesses through an extensive network of independent agents, and has been meeting its obligations to its agent partners and their customers for more than 150 years. Taken as a group, The Hanover ranks among the top 40 property and casualty insurers in the United States.

The Hanover Insurance Group does not accept unsolicited Agency resumes. The Hanover Insurance Group will not pay fees to any third party agency or firm that does not have a signed "Employment Agency Agreement" already on file with Human Resources - The Office of Talent Management.]]>http://jobs.hanover.com/job/Reston-Sr-Medical-Professional-Liability-Mal-Practice-Specialty-Underwriter-Job-VA-20190/1552014/155201415520142012-06-14Hanover InsuranceUnderwritingfull-timeUSDstarting0BSReston, VA, US
Job ID #: 2855 Location: Silver Spring, MD
Functional Area: Underwriting SBU: 49002 - Hanover Specialty Property
Position Type: Full - Time
Education Required: Bachelors Degree
Experience Required: 5 - 7 Years
Relocation Provided: No

Job Description

“Our Policy is Performance”

Hanover Insurance is a winning company comprised of outstanding professionals focused on a single vision: to be the very best in our business. At The Hanover you will have the opportunity to: Grow Your Career, Love What You Do and Be Valued for Your Contributions.

Apply today and discover:

- Why, in 2010, we were recognized by The Boston Globe as a Top Places to Work and by Business Insurance as a Best Places to Work.

- How we continue to grow stronger through acquisitions, increased product offerings and unparalleled credit rating agency upgrades in the industry.

- How we build unique relationships with our Employees, Agent Partners and Customers.
…what it’s like to work for the best insurance company in the industry!!!
Specialty Property Underwriter

The Hanover Insurance Group, is seeking a Property Underwriter for our Specialty Industrial division.

Position Overview:
The Specialty Underwriter has direct responsibility for new business underwriting, account management, and renewals. Additional Responsibilities would include cultivating new business with agents, and build strong relationships to identify and write new Specialty Industrial accounts.

Responsibilities:
- Responsible for the execution of Hanover strategy. This may include triage of submission flow, review of risks to ensure underwriting discipline, attainment of profit and growth goals for the unit and maintaining agency relationships.
- Develop relationships with agents. Assist with driving new business flow using a solid understanding of the agents’ business plans and Hanover’s value proposition and strategy.
- Ensure that agents understand the direction of the underwriting standards and the Hanover’s new business risk profile to generate quality new business.
- Manage a portfolio of renewal business including underwriting and pricing, with a focus on retention.
- Achieve goals as outlined in the business plan for assigned agents around loss ratio, total written premium, new business, and renewal retention.
- Serve in a collaborative and open manner on a territory team consisting of other Underwriters, Associate Underwriters, Loss Control Engineers, Marketing Managers etc. Proactively communicate with team members to achieve optimum business results.

Key Accountabilities and Deliverables (Measures)
Retention Rate
New Business
Profitability/Loss Ratio
Service
Underwriting Quality
Agency Relationships

Position Requirements

Bachelors Degree or equivalent experience; professional designations (CPCU, etc.) are a plus
- 5-7 years of underwriting experience required.
- Prior experience in underwriting for a carrier highly desired. Must have experience with a retail agency distribution model.
- Demonstrated production underwriting experience, with a record of execution and producing results.
Benefits To Joining The Hanover Team:

- Competitive Pay and Benefits

- Retirement/401(k) Program

- Beneficiary and Ability Assist Programs

- Travel Assistance Program

- Adoption Benefit

- Wellness Programs

- Matching Education Gifts Plan

- Employee Development/Education Assistance and Professional/Industry Designation Programs

- Generous "Time Off With Pay"

The Hanover Insurance Group, Inc. (NYSE: THG), based in Worcester, Mass., is the holding company for a group of insurers that includes The Hanover Insurance Company, also based in Worcester, Citizens Insurance Company of America, headquartered in Howell, Michigan, Chaucer Holdings PLC, based in London and their affiliates.
The Hanover offers a wide range of property and casualty products and services to businesses, individuals, and families through a select group of independent agents across the U.S., and has been meeting its obligations to its agent partners and their customers for nearly 160 years. The company is ranked among the top 25 property and casualty insurers in the country and maintains excellent ratings from A.M. Best, Standard & Poor’s and Moody’s.

EEO Statement
The Hanover Insurance Group provides equal opportunity for employment and promotion to all qualified employees and applicants. No person shall be discriminated against in employment on the basis of race, color, religion, gender, age, national origin, marital status, disability, sexual orientation, veteran status or any other status or condition protected by applicable federal or state statutes. The Company is committed to maintaining an environment in which all employees are treated equitably and given the opportunity to achieve their full potential in the workplace.

The Hanover Insurance Group does not accept unsolicited Agency resumes. The Hanover Insurance Group will not pay fees to any third party agency or firm that does not have a signed "Employment Agency Agreement" already on file with Human Resources - The Office of Talent Management.]]>http://jobs.hanover.com/job/Silver-Spring-Property-Underwriter-Commerical-Lines-Job-MD-20901/1439117/143911714391172012-06-14Hanover InsuranceUnderwritingfull-timeUSDstarting0BSSilver Spring, MD, US
Job ID #: 3395 Location: Silver Spring, MD
Functional Area: Business Development / Sales SBU: 49002 - Hanover Specialty Property
Position Type: Full - Time
Education Required: Not Indicated
Experience Required: 5 - 7 Years
Relocation Provided:

Job Description

Hanover Insurance is a winning company comprised of outstanding professionals focused on a single vision: to be the very best in our business. At The Hanover you will have the opportunity to: Grow Your Career, Love What You Do and Be Valued for Your Contributions.

Apply today and discover:

- Why, in 2010, we were recognized by The Boston Globe as a Top Places to Work and by Business Insurance as a Best Places to Work.

- How we continue to grow stronger through acquisitions, increased product offerings and unparalleled credit rating agency upgrades in the industry.

- How we build unique relationships with our Employees, Agent Partners and Customers.
…what it’s like to work for the best insurance company in the industry

Hanover Specialty Industrial (HSI) designed specifically for small to medium–sized businesses that manufacture, warehouse, transport, or distribute a wide array of high–hazard products, from adhesives and explosives to chemicals and solvents, and more. These exposures require the kind of creative, flexible, and comprehensive insurance policies that many large carriers will not address.

HSI brokerage division is looking for a Senior level Environmental Insurance Broker based out of our Silver Spring, MD location. Details of position:

- Responsible for developing a profitable book of business for prospects with exposures that fall outside the Hanover underwriting appetite within the environmental industrial specialty space.
- Monitor, gather and evaluate intelligence on competition, market trends and competitive factors and advise management of pertinent information and recommend actions.
- Provide Hanover agents with a combination of product features and service that enhances their ability to sell over what our competitors provide in areas such as pricing, coverage enhancements, expertise, responsiveness, options, one stop shopping, etc.
- Ability to develop and access unique products from specialty carriers.
- Possess strong relationships with carriers that have products fitting HSIB strategy.
- Ability to leverage agency relationships to drive business.
- Oversight of renewal process for key accounts.
Responsibilities/Essential Functions:
- Build and maintain productive relationships with quality specialty carriers whose appetites match our opportunities.
- Manage the marketing of new business opportunities to the appropriate specialty carrier(s).
- Communicate market capabilities internally and externally (working with marketing team and internal/external management as appropriate).
- Organize new business activity and be able to report out key metrics as required.
- Successfully place accounts per pre-determined benchmarks regarding premium volume, success rate and profitability.
- Involvement in management and renewal of existing accounts.
- Provide a high level of customer service
- Build strong relationships with agency contacts and middle market underwriters.

Position Requirements

Required Skills, Key Competencies and Experience:
- Sound technical knowledge of commercial lines insurance business; including different lines of coverage, risk selection, methods, and pricing.
- Excellent communication (written and oral), negotiation, and interpersonal skills required.
- Communicates ideas or positions in a persuasive manner that build support, agreement, or commitment. Takes actions that directly or indirectly influence others to create buy-in, gain trust, and motivate actions in others or win concessions without damaging relationships.
- A high level of subject matter expertise in specialty environmental that can be leveraged to provide a differentiated product and competitive advantage.
- At least 5 years experience in commercial insurance and as a broker.
- Proficiency in applicable PC hardware and software.
- Organization
Benefits To Joining The Hanover Team:

- Competitive Pay and Benefits

- Retirement/401(k) Program

- Beneficiary and Ability Assist Programs

- Travel Assistance Program

- Adoption Benefit

- Wellness Programs

- Matching Education Gifts Plan

- Employee Development/Education Assistance and Professional/Industry Designation Programs

- Generous "Time Off With Pay"

The Hanover Insurance Group, Inc. (NYSE: THG), based in Worcester, Mass., is the holding company for a group of insurers that includes The Hanover Insurance Company, also based in Worcester, Citizens Insurance Company of America, headquartered in Howell, Michigan, Chaucer Holdings PLC, based in London and their affiliates.
The Hanover offers a wide range of property and casualty products and services to businesses, individuals, and families through a select group of independent agents across the U.S., and has been meeting its obligations to its agent partners and their customers for nearly 160 years. The company is ranked among the top 25 property and casualty insurers in the country and maintains excellent ratings from A.M. Best, Standard & Poor’s and Moody’s.

EEO Statement
The Hanover Insurance Group provides equal opportunity for employment and promotion to all qualified employees and applicants. No person shall be discriminated against in employment on the basis of race, color, religion, gender, age, national origin, marital status, disability, sexual orientation, veteran status or any other status or condition protected by applicable federal or state statutes. The Company is committed to maintaining an environment in which all employees are treated equitably and given the opportunity to achieve their full potential in the workplace.

The Hanover Insurance Group does not accept unsolicited Agency resumes. The Hanover Insurance Group will not pay fees to any third party agency or firm that does not have a signed "Employment Agency Agreement" already on file with Human Resources - The Office of Talent Management.

- Ability to multi-task
- Competitive spirit
- Brokers license.
- Bachelor’s degree and insurance experience required.]]>http://jobs.hanover.com/job/Silver-Spring-Sr-Specialty-Broker-Job-MD-20901/1756429/175642917564292012-06-14Hanover InsuranceBusiness Development / Salesfull-timeUSDstarting0BSSilver Spring, MD, US
Job ID #: 3476 Location: Vienna, VA
Functional Area: Claims SBU: 85100 - Risk Management Claims
Position Type: Full - Time
Education Required: Not Indicated
Experience Required: 3 - 5 Years
Relocation Provided:

Job Description

“Our Policy is Performance”

Hanover Insurance is a winning company comprised of outstanding professionals focused on a single vision: to be the very best in our business. At The Hanover you will have the opportunity to: Grow Your Career, Love What You Do and Be Valued for Your Contributions.

Apply today and discover:

- Why, in 2010, we were recognized by The Boston Globe as a Top Places to Work and by Business Insurance as a Best Places to Work.

- How we continue to grow stronger through acquisitions, increased product offerings and unparalleled credit rating agency upgrades in the industry.

- How we build unique relationships with our Employees, Agent Partners and Customers.
…what it’s like to work for the best insurance company in the industry!!!

The Hanover Insurance Group has an opening for a field property adjuster in the Alexandria, VA area.

Overview/Summary:
The outside property adjuster is responsible for handling property claims requiring field investigations and/or inspections. They must establish rapport with our insureds and maintain relationships with our agents, underwriters, contractors, restoration vendors, and experts. They are expected to know their territory, including the geography; regulations and the law as pertains to property claims; state and local public safety and regulatory agencies and officials; the insurance and legal climate; and public adjusters.

Responsibilities/Essential Functions:
- Investigate, evaluate, negotiate, and resolve homeowners and commercial property losses that require field handling due to severity, complexity or fraud issues.
- Position requires extensive face-to-face interaction with insureds, agents, preferred contractors/vendors, public adjusters and experts.
- Must have valid drivers license.
- Handle business interruption (BI) features in conjunction with BI specialists.
- Identifies possibly suspicious claims
- May be responsible for all aspects of each claim, including informal hearings, arbitrations, and claims litigation and maintaining a high level of productivity, confidentiality and customer service.
- Implement and coordinate the most effective management techniques to mitigate loss and expense payments.
- Settlement and reserving authority levels are moderate
- Required to have and maintain sufficient home-based internet connection.

Position Requirements

Essential Skills and Experience
- Ability to write damage estimates to structures, evaluate the amount of loss to personal property and business interruption losses.
- Communication, analytical, investigative and negotiation skills are essential.
- Thinks critically and anticipates, recognizes, identifies and develops solutions to problems in a timely manner.
- Ability to formulate sound expense, indemnity, and business judgment while supporting loss evaluations and presenting them effectively.
- High school diploma/GED required. Bachelor's degree with professional designations preferred.
- Must have or secure and maintain appropriate states adjuster license(s) and continuing education credits.
- Candidates should have 3-5+ years of estimating experience, as an adjuster or in restoration/contracting services
- In depth knowledge of both commercial and residential structures.
- Must be experienced in the use of computers including efficient keyboarding skills and working knowledge of Windows, Microsoft Word, Microsoft Outlook, Xactimate and Excel.
- A company car is provided and a valid state driver's license and clear MVR are necessary for employment.

Physical demands & work environment:
- Ability to use a personal computer and other standard office equipment
- Ability to travel as necessary
- Ability to sit and/or stand for extended periods
- Ability to operate a motor vehicle 4-5 hours per day and to get in and out of the vehicle numerous times during the day
- Ability to load and unload equipment and supplies weighing up to 30 pounds from a motor vehicle as needed to perform field work
- Ability to bend, walk, and climb for several consecutive hours while inspecting damaged buildings, often with utilities turned off or inoperable
- Ability to use a ladder safely to get onto a roof

Benefits To Joining The Hanover Team:

- Competitive Pay and Benefits

- Retirement/401(k) Program

- Beneficiary and Ability Assist Programs

- Travel Assistance Program

- Adoption Benefit

- Wellness Programs

- Matching Education Gifts Plan

- Employee Development/Education Assistance and Professional/Industry Designation Programs

- Generous "Time Off With Pay"

The Hanover Insurance Group, Inc. (NYSE: THG), based in Worcester, Mass., is the holding company for a group of insurers that includes The Hanover Insurance Company, also based in Worcester, Citizens Insurance Company of America, headquartered in Howell, Michigan, Chaucer Holdings PLC, based in London and their affiliates.
The Hanover offers a wide range of property and casualty products and services to businesses, individuals, and families through a select group of independent agents across the U.S., and has been meeting its obligations to its agent partners and their customers for nearly 160 years. The company is ranked among the top 25 property and casualty insurers in the country and maintains excellent ratings from A.M. Best, Standard & Poor’s and Moody’s.

EEO Statement
The Hanover Insurance Group provides equal opportunity for employment and promotion to all qualified employees and applicants. No person shall be discriminated against in employment on the basis of race, color, religion, gender, age, national origin, marital status, disability, sexual orientation, veteran status or any other status or condition protected by applicable federal or state statutes. The Company is committed to maintaining an environment in which all employees are treated equitably and given the opportunity to achieve their full potential in the workplace.

The Hanover Insurance Group does not accept unsolicited Agency resumes. The Hanover Insurance Group will not pay fees to any third party agency or firm that does not have a signed "Employment Agency Agreement" already on file with Human Resources - The Office of Talent Management.]]>http://jobs.hanover.com/job/Vienna-Outside-Property-Adjuster-Job-VA-22027/1781330/178133017813302012-06-14Hanover InsuranceClaimsfull-timeUSDstarting0BSVienna, VA, US
Job ID #: 3438 Location: Richmond, VA
Functional Area: Claims SBU: 85100 - Risk Management Claims
Position Type: Full - Time
Education Required: Bachelors Degree
Experience Required: 5 - 7 Years
Relocation Provided: No

Job Description

“Our Policy is Performance”

Hanover Insurance is a winning company comprised of outstanding professionals focused on a single vision: to be the very best in our business. At The Hanover you will have the opportunity to: Grow Your Career, Love What You Do and Be Valued for Your Contributions.

Apply today and discover:

- Why, in 2010, we were recognized by The Boston Globe as a Top Places to Work and by Business Insurance as a Best Places to Work.

- How we continue to grow stronger through acquisitions, increased product offerings and unparalleled credit rating agency upgrades in the industry.

- How we build unique relationships with our Employees, Agent Partners and Customers.
…what it’s like to work for the best insurance company in the industry!!!

The Hanover Insurance Group is seeking a Worker's Compensation Unit Manager in our Richmond, VA office

Position Overview/Summary:
Responsible for daily oversight of the unit, manage and lead team of employees, and build a highly engaged workforce to achieve the key business strategies of the organization through effective front line claims handling. Demonstrate the knowledge and skills to deliver effective performance management, communication, relationship building, decision making, and customer service. Responsible for assessing the present and future resource needs for employees and provide the leadership, mentoring and guidance necessary to build and sustain a high performing workforce.

Responsibilities/Essential Functions:

- Ongoing activities associated with work product quality
- Accountable for monitoring and assessing employee performance through spot checks, file reviews, ad hoc reports and other methods. Provide feedback and coaching and take appropriate action. -
- Track and monitor customer surveys to ensure employees are providing exceptional service. -
- Solicit and act on internal customer feedback on escalated claims.
- Monitor and control expenses related to claim handling activities.
- Manage according to established expense, reserve and settlement authority levels.

Talent/Performance Management
- Responsible to monitor volume and business plans, make timely staffing recommendations within established models and participate in identifying the ideal candidate.
- Responsible to identify and provide developmental opportunities through coaching and mentoring.
- Recognizes opportunities for technical and industry training as part of a personal and professional development program.
- Work with employees on performance management by setting cascading goals, giving and receiving feedback, documenting and delivering performance reviews, addressing performance issues, creating and implementing development plans while conforming to policies and other internal procedures.
- Responsible for salary administration recommendations that are directly linked to individual performance.
- Utilizes technology and talent management to increase efficiency and scalability to support corporate growth and service initiatives. Daily oversight of resources, workflow and processes
- Direct day to day operations which include tracking measures, analyzing reports, and reinforcing goals.
- Develop, recommend and implement continuous improvement initiatives which result in cost effective enhancements in quality and service. Builds positive relationships with internal/external customers to accomplish organizational goals
- Identify key issues and communicate to the proper audience in an appropriate and timely manner.
- Act as an expert resource for direct reports, other teams, business units and claims leadership.
- Collaborate with Distribution by participating in marketing meetings, agency and insured visits and other supporting activities.
- May lead and/or participate in initiatives that support claims strategies and financial goals.

Position Requirements

Essential Skills and Experience:

- Bachelors degree with related claims experience
- Effective problem solver, who anticipates issues, seeks out and analyzes information collaboratively to propose solutions. Takes ownership for a successful resolution.
- Anticipates needs of the customer and takes a proactive approach to ensure they are met.
- Hires and develops the right people in the right place at the right time to deliver exceptional claim handling results and quality service.
- Able to multi-task and reprioritize
- Effectively and creatively utilizes all resources (systems, people, etc.) to manage daily operations

BenefitsTo Joining The Hanover Team:

- Competitive Pay and Benefits

- Retirement/401(k) Program

- Beneficiary and Ability Assist Programs

- Travel Assistance Program

- Adoption Benefit

- Wellness Programs

- Matching Education Gifts Plan

- Employee Development/Education Assistance and Professional/Industry Designation Programs

- Generous "Time Off With Pay"

EEO Statement
The Hanover Insurance Group provides equal opportunity for employment and promotion to all qualified employees and applicants. No person shall be discriminated against in employment on the basis of race, color, religion, gender, age, national origin, marital status, disability, sexual orientation, veteran status or any other status or condition protected by applicable federal or state statutes. The Company is committed to maintaining an environment in which all employees are treated equitably and given the opportunity to achieve their full potential in the workplace.]]>http://jobs.hanover.com/job/Richmond-Unit-Manager%2C-Worker's-Compensation-Job-VA-23173/1761977/176197717619772012-06-14Hanover InsuranceClaimsfull-timeUSDstarting0BSRichmond, VA, US
Job ID #: 3437 Location: Richmond, VA
Functional Area: Claims SBU: 85100 - Risk Management Claims
Position Type: Full - Time
Education Required: Bachelors Degree
Experience Required: 5 - 7 Years
Relocation Provided: No

Job Description

The Hanover Insurance Group is seeking a Casualty Nurse in the Richmond, VA office

Position Overview/Summary:
Provides claims adjusters and attorneys with detailed analysis of medical records and other pertinent medical information significant to allegations in liability claims.

Responsibilities/Essential Functions:
Reviews, analyzes, and summarizes medical records and other pertinent documents
Researches current literature on medical issues and maintains reference library for adjusters and attorneys
Provides informed opinion on medical issues relating to causality, accepted standards of care and prognosis of alleged injuries/illnesses
Prepares exhibits for deposition, trial or mediation including charts, tables, graphs, power point presentations
Assists with the location, selection and preparation of medical expert witnesses and consultants and develops and maintains a network of such experts
Assists in the development of questioning for cross examination of opposing medical experts
Provides individualized training and development to adjusters and/or attorneys
Attends roundtables, mediations, facilitations, settlement conferences, deposition and trials as requested
Participates in special projects as requested
Participates actively with various vendors and or business partners

Position Requirements

Skills, Key Success Factors and Experience:
Registered nurse with 5+ years of clinical experience in acute or ambulatory healthcare setting
Law Degree or commensurate legal experience required
Advanced casualty claim knowledge
Knowledge of local and national healthcare information resources and medical experts
Knowledge of legal terminology and civil procedure
Strong inquiry, analytical and technical writing skills
Effective interpersonal communication skills
Organizational skills with regard to time management, task prioritization, and integration of information from a variety of sources
Fluent in English
Has a clear understanding of the scope of role responsibilities, possesses a high level of technical expertise commensurate with the business needs
Knowledge of technical materials, rules, procedures or facts required to effectively performing the role
Deals with members and co-workers in a tactful, cooperative and helpful manner, reacts positively to suggestions or instructions from others
Understands the potential issues involved in change within the organization and can adjust to the changing work environment
Proficient using the Internet, Microsoft Office, various vendor software products and have good typing ability

Physical Demands and Work Environment:
Ability to use a personal computer and other standard office equipment.
Ability to operate a motor vehicle.
Ability to travel as necessary.
Ability to sit and/or stand for extended periods (75%-90%)

Benefits To Joining The Hanover Team:

- Competitive Pay and Benefits

- Retirement/401(k) Program

- Beneficiary and Ability Assist Programs

- Travel Assistance Program

- Adoption Benefit

- Wellness Programs

- Matching Education Gifts Plan

- Employee Development/Education Assistance and Professional/Industry Designation Programs

- Generous "Time Off With Pay"

The Hanover Insurance Group, Inc. (NYSE: THG), based in Worcester, Mass., is the holding company for a group of insurers that includes The Hanover Insurance Company, also based in Worcester; Citizens Insurance Company of America, headquartered in Howell, Mich., and their affiliates. The Hanover offers a wide range of property and casualty products and services to individuals, families and businesses through an extensive network of independent agents, and has been meeting its obligations to its agent partners and their customers for more than 150 years. Taken as a group, The Hanover ranks among the top 40 property and casualty insurers in the United States.

EEO Statement
The Hanover Insurance Group provides equal opportunity for employment and promotion to all qualified employees and applicants. No person shall be discriminated against in employment on the basis of race, color, religion, gender, age, national origin, marital status, disability, sexual orientation, veteran status or any other status or condition protected by applicable federal or state statutes. The Company is committed to maintaining an environment in which all employees are treated equitably and given the opportunity to achieve their full potential in the workplace.]]>http://jobs.hanover.com/job/Richmond-Legal-Nurse-Consultant-Job-VA-23173/1764206/176420617642062012-06-14Hanover InsuranceClaimsfull-timeUSDstarting0BSRichmond, VA, US
Job ID #: 3540 Location: Salem, VA
Functional Area: Insurance Processing SBU: 27100 - Commercial Lines Operations
Position Type: Full - Time
Education Required: High School Diploma
Experience Required: 3 - 5 Years
Relocation Provided: No

Job Description

“Our Policy is Performance”

Hanover Insurance is a winning company comprised of outstanding professionals focused on a single vision: to be the very best in our business. At The Hanover you will have the opportunity to: Grow Your Career, Love What You Do and Be Valued for Your Contributions. .

Apply today and discover:
- Why , in 2010 and 2011, we were recognized by The Boston Globe as a Top Places to Work and by Business Insurance as a Best Places to Work.
- How we continue to grow stronger through acquisitions, increased product offerings and unparalleled credit rating agency upgrades in the industry.
- How we build unique relationships with our Employees, Agent Partners and Customers. …what it’s like to work for the best insurance company in the industry!!!

The Hanover Insurance Group is seeking a class of experienced Account Specialists/Senior Raters for our Salem, VA office.

Responsibilities:

- The Account Specialist/Sr. Rater will be responsible for determining premium charge for Commercial Lines business using both manual and automated methods.

- Responsible for the timely and accurate issuance of commercial lines policies, quotes, and endorsements.

- Provides customer service support for agents and underwriters, handling various inquiries and requests with a high level of complexity.

- Works more with CL Underwriters to deliver a timely and accurate product to agents and underwriters for multiple and/or more complex lines of business with continued focus to manage at an account level.

- Interprets issuance and rating instructions from Underwriters for new business, renewals, policy quotes, endorsements and cancellations for small and middle market business, and acts as a resource to other areas and regions.

- Takes initiative to investigate, collaborate with others and propose solutions to problems.

- Takes ownership for a successful resolution.

- Actively participates in team discussions and problem solving. Anticipates customer needs.

- Can rate for all lines of business and multi-states. Line of business expert.

- Recognizes discrepancies in data/information, brings them to the attention of appropriate parties or resolves them.

- Demonstrates a proactive attitude in the resolution of such discrepancies.

- Demonstrates a “do it right the first time” attitude.

- Takes pride in producing a professional work product.

- Delivers timely and accurate quotes and policies.

- Proactive outreach to agents and underwriters for issue resolution and ease of doing business.

Position Requirements

Position Requirements

- Bachelors Degree or Industry Designation Preferred.

- Minimum 5-7 years of insurance experience in Commercial Lines commensurate with responsibility of the role.

Benefits To Joining The Hanover Team:
•Competitive Pay and Benefits
•Retirement/401(k) Program
•Beneficiary and Ability Assist Programs
•Travel Assistance Program
•Adoption Benefit
•Wellness Programs
•Matching Education Gifts Plan
•Employee Development/Education Assistance and Professional/Industry Designation Programs
•Generous "Time Off With Pay"

The Hanover Insurance Group, Inc. (NYSE: THG), based in Worcester, Mass., is the holding company for a group of insurers that includes The Hanover Insurance Company, also based in Worcester, Citizens Insurance Company of America, headquartered in Howell, Michigan, Chaucer Holdings PLC, based in London and their affiliates.
The Hanover offers a wide range of property and casualty products and services to businesses, individuals, and families through a select group of independent agents across the U.S., and has been meeting its obligations to its agent partners and their customers for nearly 160 years. The company is ranked among the top 25 property and casualty insurers in the country and maintains excellent ratings from A.M. Best, Standard & Poor’s and Moody’s.

EEO Statement
The Hanover Insurance Group provides equal opportunity for employment and promotion to all qualified employees and applicants. No person shall be discriminated against in employment on the basis of race, color, religion, gender, age, national origin, marital status, disability, sexual orientation, veteran status or any other status or condition protected by applicable federal or state statutes. The Company is committed to maintaining an environment in which all employees are treated equitably and given the opportunity to achieve their full potential in the workplace.

The Hanover Insurance Group does not accept unsolicited Agency resumes. The Hanover Insurance Group will not pay fees to any third party agency or firm that does not have a signed "Employment Agency Agreement" already on file with Human Resources - The Office of Talent Management.]]>http://jobs.hanover.com/job/Salem-Sr_-Rater-Job-VA-24153/1820834/182083418208342012-06-14Hanover InsuranceInsurance Processingfull-timeUSDstarting0BSSalem, VA, US
Job ID #: 2804 Location: Salem, VA
Functional Area: Underwriting SBU: 49008 - OneBeacon
Position Type: Full - Time
Education Required: Bachelors Degree
Experience Required: 3 - 5 Years
Relocation Provided: No

Job Description

Hanover Insurance Group has a Small Commercial Portfolio Underwriter position in Salem, VA

Job Position Overview/Summary:

- Portfolio Underwriters are responsible for renewal underwriting and retention on accounts handled by the Renewal Center for Commercial Lines business.

- During the course of executing on this responsibility, the Portfolio Underwriter is expected to partner with Production Underwriters and Field (SCSMs and RVPs); investigate and promote franchise value opportunities including but not limited to cross sell and up sell for renewal accounts handled; engage in producer management of assigned agency plant as necessary and appropriate; and act as the owner of individual renewal portfolio (book and agency) profit and loss.

- The Small Commercial Portfolio Underwriter should work closely with their UT partner to ensure all policies are underwritten in the most efficient and effective manner while meeting service standards and performance goals

.Responsibilities/Essential Functions:

- Underwrites and manages CL renewal business handled by the Renewal Center for respective agency assignments.

- Responsible for individually underwriting and servicing the non-bypass accounts in their assigned portfolio, including adequately pricing the exposures to attain desired profit returns.

- Responsible for contributing to target Center profit and loss metrics for assigned portfolio.

- Contributes to portfolio mix in accordance with corporate and Center mix targets.

- Recommend pricing decisions in line with Retention and New Money objectives

- Handles endorsements on Renewal Center book of business that fall outside of the endorsement authority letter of Rating or Renewal Center UTs.

- Handles cancellations on Renewal Center book of business that fall outside of the scope of Renewal Center UTs.

- Effectively delivers renewal quotes at appropriate threshold in a professional manner, including quote proposals, cross sells, up sells, and segment expertise awareness as appropriate.

- Provide product knowledge transfer to agents so they can effectively sell Hanover as the go to market for their customers

- Actively interacts with internal and external customers to enhance the business relationship and improve retention ratios

- Effectively presents a clear and consistent underwriting appetite to our production force

- Operates within the scope of assigned authority statement

- Coordinate with relevant colleagues to effectively manage renewal activities and retention on accounts handled in Renewal Center

- Involved in Center and agency management strategies, tactics and activities, and staff meetings, as appropriate.

- Participate in field visits to enhance the Renewal Center/Field Office strategy and Agency relationship (Face to name events), as appropriate? Participate in branch/Center marketing events (trade shows, agency training events, etc.), as appropriate

- Coordinate with New Business UWs and SCSMs to present a united front on account/agency strategies and decisions.

- Participate in agency reviews, agency planning and agency profiling

- Participate in agency results management and results reporting.

Key Measures of Success (should align with goals):

- Loss Ratio/Profitability

- Renewal Retention (based on premium retention results)

- Quality of referrals and file reviews/ audits

- New Money

- Upsell/Cross-sell results

- Service Level metrics

- LOB and class mix targets

Position Requirements

Required Skills, Key Competencies and Experience:

- Bachelors degree preferred

- 3+ years of underwriting to include renewal
underwriting experience

- Strong underwriting skill and coverage knowledge

- Ability to make underwriting decisions on POS and CPP accounts up to $50,000

Benefits To Joining The Hanover Team:

- Competitive Pay and Benefits

- Retirement/401(k) Program

- Beneficiary and Ability Assist Programs

- Travel Assistance Program

- Adoption Benefit

- Wellness Programs

- Matching Education Gifts Plan

- Employee Development/Education Assistance and Professional/Industry Designation Programs

- Generous "Time Off With Pay"

The Hanover Insurance Group, Inc. (NYSE: THG), based in Worcester, Mass., is the holding company for a group of insurers that includes The Hanover Insurance Company, also based in Worcester; Citizens Insurance Company of America, headquartered in Howell, Mich., and their affiliates. The Hanover offers a wide range of property and casualty products and services to individuals, families and businesses through an extensive network of independent agents, and has been meeting its obligations to its agent partners and their customers for more than 150 years. Taken as a group, The Hanover ranks among the top 40 property and casualty insurers in the United States.

The Hanover Insurance Group does not accept unsolicited Agency resumes. The Hanover Insurance Group will not pay fees to any third party agency or firm that does not have a signed "Employment Agency Agreement" already on file with Human Resources - The Office of Talent Management.]]>http://jobs.hanover.com/job/Salem-Small-CL-Portfolio-UW-Job-VA-24153/1424264/142426414242642012-06-14Hanover InsuranceUnderwritingfull-timeUSDstarting0BSSalem, VA, US
Job ID #: 3546 Location: Charlotte, NC
Functional Area: Underwriting SBU: 49000 - Management Liability
Position Type: Full - Time
Education Required: Bachelors Degree
Experience Required: 1 - 3 Years
Relocation Provided: No

Job Description

Hanover Insurance is a winning company comprised of outstanding professionals focused on a single vision to be the very best in our business. At The Hanover you will have the opportunity to:

- Grow Your Career

- Love What You Do

- Be Valued for Your Contributions.
Specialty Underwriter – Management Liability Hanover Professional Partners
Hanover Professional Partners, a member of The Hanover Insurance Group, is seeking an Underwriter with two plus years of insurance experience based out of Charlotte, NC.
Position Overview:
The Specialty Underwriter will offer Management Liability expertise, partnering with the Field, to focus on account rounding with The Hanover and to align with book roll consolidation activities.

- Generate new business sales and revenue by educating Hanover agents on transactional EPL and Nonprofit Management Liability products, conducting and participating in sales calls, explaining coverage comparisons to agents and delivering timely, competitive quotations;

- Develop subject expertise in employment practices and management liability lines of business to "cross sell" into existing middle market Hanover commercial lines accounts

- Working with target agencies develop other new business opportunity for EPL and NP not tied to Hanover accounts;

- Work collaboratively in the field with ML Underwriters, Middle Market Underwriters, RVPs and book roll team to deliver high quality service and meet performance goals;

- Attentiveness to Hanover Management Liability quality standards

- Take initiative and develop creative approaches to achieve success

Benefits To Joining The Hanover Team:
- Competitive Pay and Benefits
- Retirement/401(k) Program
- Beneficiary and Ability Assist Programs
- Travel Assistance Program
- Adoption Benefit
- Wellness Programs
- Matching Education Gifts Plan
- Employee Development/Education Assistance and Professional/Industry Designation Programs
- Generous "Time Off With Pay"
The Hanover Insurance Group, Inc. (NYSE: THG), based in Worcester, Mass., is the holding company for a group of insurers that includes The Hanover Insurance Company, also based in Worcester; Citizens Insurance Company of America, headquartered in Howell, Mich., and their affiliates. The Hanover offers a wide range of property and casualty products and services to individuals, families and businesses through an extensive network of independent agents, and has been meeting its obligations to its agent partners and their customers for more than 150 years. Taken as a group, The Hanover ranks among the top 40 property and casualty insurers in the United States.
The Hanover Insurance Group does not accept unsolicited Agency resumes. The Hanover Insurance Group will not pay fees to any third party agency or firm that does not have a signed "Employment Agency Agreement" already on file with Human Resources - The Office of Talent Management.

EEO Statement
The Hanover Insurance Group provides equal opportunity for employment and promotion to all qualified employees and applicants. No person shall be discriminated against in employment on the basis of race, color, religion, gender, age, national origin, marital status, disability, sexual orientation, veteran status or any other status or condition protected by applicable federal or state statutes. The company is willing to provide reasonable accommodation to all qualified disabled persons in order to assist them in performing the essential functions of their positions. The Company is committed to maintaining an environment in which all employees are treated equitably and given the opportunity to achieve in the workplace.

Position Requirements]]>http://jobs.hanover.com/job/Charlotte-Specialty-Underwriter-NC-Job-NC-28201/1863975/186397518639752012-06-14Hanover InsuranceUnderwritingfull-timeUSDstarting0BSCharlotte, NC, US
Job ID #: 3654 Location: Atlanta, GA
Functional Area: Customer Service SBU: 22001 - Personal Lines Operations
Position Type: Full - Time
Education Required: High School Diploma
Experience Required: 1 - 3 Years
Relocation Provided:

Job Description

The Hanover Insurance Group is seeking positive, energetic, top performing individuals that desire to build a strong foundation in Sales and/or Insurance.

Hanover Insurance is a winning company comprised of outstanding professionals focused on a single vision: to be the very best in our business. At The Hanover you will have the opportunity to: Grow Your Career, Love What You Do and Be Valued for Your Contributions.

Apply today and discover:
- Why, in 2011, we were recognized by The Boston Globe as a Top Places to Work and by Business Insurance as a Best Places to Work.
- How we continue to grow stronger through acquisitions, increased product offerings and unparalleled credit rating agency upgrades in the industry.
- How we build unique relationships with our Employees, Agent Partners and Customers.
…what it’s like to work for the best insurance company in the industry!!!

SUMMARY:
The PL Insurance Specialist is a fantastic opportunity to build a foundation for your career growth at The Hanover Insurance Group. By joining The Hanover Team, you can expect to take part in a comprehensive training program that will position you for success; The Hanover will also sponsor you to obtain a Property and Casualty license which will allow you to sell our exceptional line of insurance products. Monthly bonuses will be paid to individuals who meet and exceed their sales goals (no commissions!) As a member of The Hanover Customer Service Center Team, you will work with our independent agents and their customers to create an outstanding service experience. This exciting position allows you to use a consultative approach in the areas of sales and service, with inbound as well as outbound renewal callout campaigns (no cold calling!). Apply now to be part of one of the top 40 Property and Casualty companies in the US!

ESSENTIAL DUTIES & RESPONSIBILITIES:
Include the following, others may be assigned:

Primary Focus-
- Meet or exceed monthly sales goals, with a heavy focus on cross selling existing customers that are warm transferred to the ISP/S.
- Meet or exceed monthly sales goals with a secondary focus on New Business Campaigns and Outbound Calling campaigns.
- Employ a consultative selling process that identifies and fills coverage gaps.
- Employ an “Account” focus and deliver to the customer all relevant products for their household – Home, Auto, Toys.
- Identify and Suggest product upgrades and upsell opportunities,
- Maintain a follow up database, and X-Date bank of people to contact at the appropriate time.
- Be able to make outbound calls to monoline customers, and sell the value of the Account Relationship.
- Liaison with other departments to gain acceptance and approval of risks that fall outside of established guidelines.
- Continuously learn about the Insurance Products Offered, and be able to demonstrate their value to the customers and prospects.
- Suggest Products to add to our offerings.
- Suggest product and system improvements.

Secondary Focus-
- Answer routine to moderately complex telephone inquiries received from customers/clients
- Must use established guidelines and techniques such as timeliness, quality and effectiveness to respond to all inquiries
- Review incoming written correspondence, request additional details when needed and draft written communications in response to service requests received from customers
- Process policy change and some policy issuance transactions received through various channels within specified guidelines
- Obtain MVR (Motor Vehicle Report), CLUE, and insurance score or merit rating information
- May require the interpretation and verification of coverage's and data
- Provide in depth insurance guidance and education to customers as appropriate
- Interpret the rates and rules of Personal Lines policy changes, renewals and new business transactions by accessing resources defining the codes
- May recommend and sell additional or increased coverage in appropriate situations and within specified guidelines - dependent upon Regional location
- Recommend changes in systems/procedures/workflow to gain process efficiencies and meet changing customer needs

Position Requirements

Exceptional Customer Service and Follow up skills
Property and Casualty License Preferred
Bachelors Degree Preferred
Ability to work until 8 PM 33% of the time.

Benefits To Joining The Hanover Team:

- Competitive Pay and Benefits

- Retirement Savings Plan: 401(k) Program with Company Match with additional Company contributions
- Beneficiary and Ability Assist Programs

- Travel Assistance Program

- Adoption Benefit

- Wellness Programs

- Matching Education Gifts Plan

- Employee Development and Education Assistance and Professional and Industry Designation Programs
- Generous "Time Off With Pay"

The Hanover Insurance Group, Inc. (NYSE: THG), based in Worcester, Massachusetts, is the holding company for a group of insurers that includes The Hanover Insurance Company, also based in Worcester; Citizens Insurance Company of America, headquartered in Howell, Michigan, and their affiliates. The Hanover offers a wide range of property and casualty products and services to individuals, families and businesses through an extensive network of independent agents, and has been meeting its obligations to its agent partners and their customers for more than 150 years. Taken as a group, The Hanover ranks among the top 40 Property and Casualty insurers in the United States.

EEO Statement The Hanover Insurance Group provides equal opportunity for employment and promotion to all qualified employees and applicants. No person shall be discriminated against in employment on the basis of race, color, religion, gender, age, national origin, marital status, disability, sexual orientation, veteran status or any other status or condition protected by applicable federal or state statutes. The Company is committed to maintaining an environment in which all employees are treated equitably and given the opportunity to achieve their full potential in the workplace.

The Hanover Insurance Group does not accept unsolicited Agency resumes. The Hanover Insurance Group will not pay fees to any third party agency or firm that does not have a signed "Employment Agency Agreement" already on file with Human Resources - The Office of Talent Management.]]>http://jobs.hanover.com/job/Atlanta-ISP-Sales-Job-GA-30301/1870639/187063918706392012-06-14Hanover InsuranceCustomer Servicefull-timeUSDstarting0BSAtlanta, GA, US
Job ID #: 3192 Location: Atlanta, GA
Functional Area: Underwriting SBU: 79300 - Commercial Lines Home Office
Position Type: Full - Time
Education Required: Bachelors Degree
Experience Required: 7 - 10 Years
Relocation Provided: No

Job Description

Job Title: Territorial Executive Marine

Location: Atlanta, GA

Position Overview/Summary:

- Develop and grow assigned agency relationships

- Solicit new business opportunities and handle assigned renewal accounts

- Evaluate, underwrite and price inland marine business submitted to the Company within Company guidelines

- Achieve financial targets for overall growth and profitability

- New Business goals and underwriting authority level is commensurate with experience level

Responsibilities/Essential Funcions:

- Estimated time allocation (subject to change):

- Develop new business opportunities with new and existing agents

- Build defensible partnerships and promote the Hanover franchise (40%)

- Underwrite new business (25%)

- Underwrite renewal business and endorsements (15%)

- Individual development focused on developing underwriting expertise and strong agency management skills (20%

Scope of Position:

- New Business and Book of Business

- New Business expectations and overall Book of Business are at the average for all production positions in the Marine industry

- Underwriting Authority

- Generally has Level 2 Region Authority (per Commercial Marine Underwriting Authority guide) which is typical for the experienced technical Underwriter who has demonstrated ability to independently handle most accounts and agency relationships

Core responsibilities:

- Underwrite risk information to determine risk acceptability and communicate resulting decisions to agents

- Visit agencies to develop agency partnerships and agency management skills

- Business cultivation: seek out new opportunities with existing agents as well as new agency appointments

- Cross sell Hanover products with assigned agents, marketing inland marine products as well as promoting the Hanover franchise

- Coordinate business activities with other branch departments

- Develop and execute effective territory business plans

- Agency/territory management: manage agents in designated territory to ensure that targets for new business, renewal retention, loss ratio, and mix of business are achieved

Key Measures of Success (should align with goals):

- New business development/production

- Renewal retention

- Achievement of loss ratio targets

- Profitability

- Agency management (measured by the development and achievement of agency business plans)

- Support and promotion of enterprise initiatives (measured through successful cross selling and agency conversions)

Position Requirements

Required Skills, Key Competencies and Experience:

- 5+ years related insurance experience

- Understanding of broad underwriting principles, practices, procedures

- Strong analytical skills

- Effective communication skills

- Strong sales focus and marketing perspective

- BA/BS or equivalent

Physical Demands and Work Environment:

- Ability to use a personal computer and other standard office equipment

- Ability to travel as necessary

- Ability to operate a motor vehicle

- Ability to work in a fast-paced or stressful environment

- Ability to sit for extended periods

Benefits To Joining The Hanover Team:

- Competitive Pay and Benefits

- Retirement/401(k) Program

- Beneficiary and Ability Assist Programs

- Travel Assistance Program

- Adoption Benefit

- Wellness Programs

- Matching Education Gifts Plan

- Employee Development/Education Assistance and Professional/Industry Designation Programs

- Generous "Time Off With Pay"

The Hanover Insurance Group, Inc. (NYSE: THG), based in Worcester, Mass., is the holding company for a group of insurers that includes The Hanover Insurance Company, also based in Worcester; Citizens Insurance Company of America, headquartered in Howell, Mich., and their affiliates. The Hanover offers a wide range of property and casualty products and services to individuals, families and businesses through an extensive network of independent agents, and has been meeting its obligations to its agent partners and their customers for more than 150 years. Taken as a group, The Hanover ranks among the top 40 property and casualty insurers in the United States.

The Hanover Insurance Group does not accept unsolicited Agency resumes. The Hanover Insurance Group will not pay fees to any third party agency or firm that does not have a signed "Employment Agency Agreement" already on file with Human Resources - The Office of Talent Management.]]>http://jobs.hanover.com/job/Atlanta-Territorial-Executive-Marine-Job-GA-30301/1604871/160487116048712012-06-14Hanover InsuranceUnderwritingfull-timeUSDstarting0BSAtlanta, GA, US
Job ID #: 3554 Location: Atlanta, GA
Functional Area: Customer Service SBU: 22001 - Personal Lines Operations
Position Type: Full - Time
Education Required: High School Diploma
Experience Required: 1 - 3 Years
Relocation Provided: No

Job Description

The Hanover is seeking an experienced Call Center Insurance Service Professional in our Personal Lines Division in Atlanta, GA.

As a member of The Hanover Customer Service Center Team, you will work with our independent agents and their customers to create an outstanding service experience. This exciting position includes responsibilities in the areas of sales and service, with inbound and outbound call responsibilities. By joining The Hanover Team, you can expect to take part in a comprehensive training program that will position you for success. You will learn functions across the Personal Lines business that will position you for a wide range of career growth and continued personal development.

In this position, key job duties include:
- Receiving inbound calls to assist agents and insureds with underwriting, process and billing inquires while making changes to policies as needed
- Providing recommendations and selling additional (cross-selling) or increased coverage (up-selling) in appropriate situations and within specified underwriting guidelines
- Interpreting and verifying policy coverages, changes, renewals and new business transactions
- Providing insurance quotes to agents and policyholders
- Processing policy transactions
- Researching and reconciling direct billing records
- Reviewing incoming correspondence and drafting written communications in response to service requests
- Completing outbound calls to complete research and follow-up activity on additional policy details
- Making internal recommendations related to systems, procedures and workflows to gain efficiencies and meet changing customer needs
- Acting as a liaison with departments to resolve identified service issues

The Hanover is dedicated to your ongoing growth and development. As a result, you can expect to take part in a comprehensive training program that will provide you with skills to be successful in your new role. This includes the opportunity to obtain your Property and Casualty License within 45 business days of hire.

By becoming a fully training Insurance Services Professional, you will acquire a unique and broad skill set that provides you the opportunity to maximize your career potential and explore a wide range of The Hanover’s exciting growth and career paths.

Position Requirements

Our Call Center is open from 8:00AM to 9:00PM weekdays and 8:00AM to 5:00PM on Saturdays. As a result, flexible schedules are available for individuals who are able to commit to early evening hours and Saturdays on a rotational basis.

To be a strong candidate considered for our team, we primarily look for:
- Bachelor’s Degree
- A Property Casualty License (or ability to obtain a license within 45 business days of hire)
- Two to three years experience in a sales or service environment
- Exceptional customer service and phone skills
- Ability to perform multiple tasks
- Ability to commit to Customer Service Center Training program and call center schedule

Benefits To Joining The Hanover Team:

- Competitive Pay and Benefits

- Retirement Savings Plan: 401(k) Program with Company Match with additional Company contributions
- Beneficiary and Ability Assist Programs

- Travel Assistance Program

- Adoption Benefit

- Wellness Programs

- Matching Education Gifts Plan

- Employee Development and Education Assistance and Professional and Industry Designation Programs
- Generous "Time Off With Pay"

The Hanover Insurance Group, Inc. (NYSE: THG), based in Worcester, Massachusetts, is the holding company for a group of insurers that includes The Hanover Insurance Company, also based in Worcester; Citizens Insurance Company of America, headquartered in Howell, Michigan, and their affiliates. The Hanover offers a wide range of property and casualty products and services to individuals, families and businesses through an extensive network of independent agents, and has been meeting its obligations to its agent partners and their customers for more than 150 years. Taken as a group, The Hanover ranks among the top 40 Property and Casualty insurers in the United States.

EEO Statement The Hanover Insurance Group provides equal opportunity for employment and promotion to all qualified employees and applicants. No person shall be discriminated against in employment on the basis of race, color, religion, gender, age, national origin, marital status, disability, sexual orientation, veteran status or any other status or condition protected by applicable federal or state statutes. The Company is committed to maintaining an environment in which all employees are treated equitably and given the opportunity to achieve their full potential in the workplace.

The Hanover Insurance Group does not accept unsolicited Agency resumes. The Hanover Insurance Group will not pay fees to any third party agency or firm that does not have a signed "Employment Agency Agreement" already on file with Human Resources - The Office of Talent Management.]]>http://jobs.hanover.com/job/Atlanta-Insurance-Svc-Professional-I-Job-GA-30301/1828091/182809118280912012-06-14Hanover InsuranceCustomer Servicefull-timeUSDstarting0BSAtlanta, GA, US
Job ID #: 3494 Location: Atlanta, GA
Functional Area: Underwriting SBU: 27101 - CL Bonds
Position Type: Full - Time
Education Required: Bachelors Degree
Experience Required: 5 - 7 Years
Relocation Provided: No

Job Description

The Hanover Insurance Group is seeking a Senior Surety Contract Underwriter for the Atlanta,GA office for GA & Carolina territories.

Position Overview/Summary:

- Responsibilities include high level of underwriting contract and commercial bonds, aid the Manager in marketing, managing and directing the Charlotte Office Agency Plant. Managing assigned Agents and Accounts

- Maintain and grow assigned agency and contractor business

- Take ownership of existing businesses and manage relationship with existing agents.
- Evaluate, underwrite and price new Surety opportunities submitted to the company within company guidelines

- Achieve financial targets for overall growth and profitability

- New Business goals and underwriting authority level is commensurate with experience level.

- Assists Surety Manager as requested.

Responsibilities/Essential Functions:

Estimated time allocation (subject to change):

- Underwrite and manage existing bond accounts through agents in conjunction with branch, Regional and Home Office underwriters. (60%)

- Develop new business opportunities with designated agents. Build deep partnerships and promote the Hanover franchise (30%)

- Underwrite renewal commercial business (5%), if applicable

- Individual development focused on developing underwriting expertise and strong agency management skills (5%)

Core responsibilities:

- Underwrite risk information to determine risk acceptability and communicate resulting decisions to agents.

- Visit agencies to develop agency partnerships and agency management skills.

- Cross sell Hanover products with assigned agents, marketing Surety products as well as promoting the Hanover franchise

- Work independently to maintain marketing and underwriting expertise:

- Develop and execute effective territory business plans by continuously managing book of business (maintain quality of business required by segment strategy)

- Strengthen overall insurance industry knowledge including understanding of Hanover products and value proposition

- Understand, embrace, execute and foster Surety Business and Best Practices

- Promotes business development through marketing calls on agents, clients, and attendance at industry functions

- Customer interaction focuses on meeting customer expectations relative to response time and knowledge of products and business.

- Mentor and develop less experienced underwriting staff

Position Requirements

Required Skills and Experience:

- 5 plus years related contract surety insurance experience

- fundamental underwriting concepts, practices, and procedures

- strong analytical skills

- effective communication skills

- strong sales focus and marketing perspective

- BA/BS or equivalent

Benefits To Joining The Hanover Team:

- Competitive Pay and Benefits

- Retirement/401(k) Program

- Beneficiary and Ability Assist Programs

- Travel Assistance Program

- Adoption Benefit

- Wellness Programs

- Matching Education Gifts Plan

- Employee Development/Education Assistance and Professional/Industry Designation Programs

- Generous "Time Off With Pay"

The Hanover Insurance Group, Inc. (NYSE: THG), based in Worcester, Mass., is the holding company for a group of insurers that includes The Hanover Insurance Company, also based in Worcester; Citizens Insurance Company of America, headquartered in Howell, Mich., and their affiliates. The Hanover offers a wide range of property and casualty products and services to individuals, families and businesses through an extensive network of independent agents, and has been meeting its obligations to its agent partners and their customers for more than 150 years. Taken as a group, The Hanover ranks among the top 40 property and casualty insurers in the United States.

The Hanover Insurance Group does not accept unsolicited Agency resumes. The Hanover Insurance Group will not pay fees to any third party agency or firm that does not have a signed "Employment Agency Agreement" already on file with Human Resources - The Office of Talent Management.]]>http://jobs.hanover.com/job/Atlanta-Sr-Specialty-Underwriter-Job-GA-30301/1797271/179727117972712012-06-14Hanover InsuranceUnderwritingfull-timeUSDstarting0BSAtlanta, GA, US
Job ID #: 3589 Location: Macon, GA
Functional Area: Claims SBU: 85100 - Risk Management Claims
Position Type: Full - Time
Education Required: Bachelors Degree
Experience Required: 1 - 3 Years
Relocation Provided:

Job Description

“Our Policy is Performance”

Hanover Insurance is a winning company comprised of outstanding professionals focused on a single vision: to be the very best in our business. At The Hanover you will have the opportunity to: Grow Your Career, Love What You Do and Be Valued for Your Contributions.

Apply today and discover:

- Why, in 2010, we were recognized by The Boston Globe as a Top Places to Work and by Business Insurance as a Best Places to Work.

- How we continue to grow stronger through acquisitions, increased product offerings and unparalleled credit rating agency upgrades in the industry.

- How we build unique relationships with our Employees, Agent Partners and Customers.
…what it’s like to work for the best insurance company in the industry!!!

The Hanover Insurance Group has an opening for a field property adjuster in the Macon, GA area.

Overview/Summary:
The outside property adjuster is responsible for handling property claims requiring field investigations and/or inspections. They must establish rapport with our insureds and maintain relationships with our agents, underwriters, contractors, restoration vendors, and experts. They are expected to know their territory, including the geography; regulations and the law as pertains to property claims; state and local public safety and regulatory agencies and officials; the insurance and legal climate; and public adjusters.

Responsibilities/Essential Functions:
- Investigate, evaluate, negotiate, and resolve homeowners and commercial property losses that require field handling due to severity, complexity or fraud issues.
- Position requires extensive face-to-face interaction with insureds, agents, preferred contractors/vendors, public adjusters and experts.
- Must have valid drivers license.
- Handle business interruption (BI) features in conjunction with BI specialists.
- Identifies possibly suspicious claims
- May be responsible for all aspects of each claim, including informal hearings, arbitrations, and claims litigation and maintaining a high level of productivity, confidentiality and customer service.
- Implement and coordinate the most effective management techniques to mitigate loss and expense payments.
- Settlement and reserving authority levels are moderate
- Required to have and maintain sufficient home-based internet connection.

Position Requirements

Essential Skills and Experience
- Ability to write damage estimates to structures, evaluate the amount of loss to personal property and business interruption losses.
- Communication, analytical, investigative and negotiation skills are essential.
- Thinks critically and anticipates, recognizes, identifies and develops solutions to problems in a timely manner.
- Ability to formulate sound expense, indemnity, and business judgment while supporting loss evaluations and presenting them effectively.
- High school diploma/GED required. Bachelor's degree with professional designations preferred.
- Must have or secure and maintain appropriate states adjuster license(s) and continuing education credits.
- Candidates should have 3-5+ years of estimating experience, as an adjuster or in restoration/contracting services
- In depth knowledge of both commercial and residential structures.
- Must be experienced in the use of computers including efficient keyboarding skills and working knowledge of Windows, Microsoft Word, Microsoft Outlook, Xactimate and Excel.
- A company car is provided and a valid state driver's license and clear MVR are necessary for employment.

Physical demands & work environment:
- Ability to use a personal computer and other standard office equipment
- Ability to travel as necessary
- Ability to sit and/or stand for extended periods
- Ability to operate a motor vehicle 4-5 hours per day and to get in and out of the vehicle numerous times during the day
- Ability to load and unload equipment and supplies weighing up to 30 pounds from a motor vehicle as needed to perform field work
- Ability to bend, walk, and climb for several consecutive hours while inspecting damaged buildings, often with utilities turned off or inoperable
- Ability to use a ladder safely to get onto a roof

Benefits To Joining The Hanover Team:

- Competitive Pay and Benefits

- Retirement/401(k) Program

- Beneficiary and Ability Assist Programs

- Travel Assistance Program

- Adoption Benefit

- Wellness Programs

- Matching Education Gifts Plan

- Employee Development/Education Assistance and Professional/Industry Designation Programs

- Generous "Time Off With Pay"

The Hanover Insurance Group, Inc. (NYSE: THG), based in Worcester, Mass., is the holding company for a group of insurers that includes The Hanover Insurance Company, also based in Worcester, Citizens Insurance Company of America, headquartered in Howell, Michigan, Chaucer Holdings PLC, based in London and their affiliates.
The Hanover offers a wide range of property and casualty products and services to businesses, individuals, and families through a select group of independent agents across the U.S., and has been meeting its obligations to its agent partners and their customers for nearly 160 years. The company is ranked among the top 25 property and casualty insurers in the country and maintains excellent ratings from A.M. Best, Standard & Poor’s and Moody’s.

EEO Statement
The Hanover Insurance Group provides equal opportunity for employment and promotion to all qualified employees and applicants. No person shall be discriminated against in employment on the basis of race, color, religion, gender, age, national origin, marital status, disability, sexual orientation, veteran status or any other status or condition protected by applicable federal or state statutes. The Company is committed to maintaining an environment in which all employees are treated equitably and given the opportunity to achieve their full potential in the workplace.

The Hanover Insurance Group does not accept unsolicited Agency resumes. The Hanover Insurance Group will not pay fees to any third party agency or firm that does not have a signed "Employment Agency Agreement" already on file with Human Resources - The Office of Talent Management.]]>http://jobs.hanover.com/job/Macon-Adj-Outside-Property-Job-GA-31201/1847635/184763518476352012-06-14Hanover InsuranceClaimsfull-timeUSDstarting0BSMacon, GA, US
Job ID #: 3532 Location: Nashville, TN
Functional Area: Administrative / Secretarial SBU: 61000 - Tennessee Branch
Position Type: Full - Time
Education Required: Not Indicated
Experience Required: 1 - 3 Years
Relocation Provided: No

Job Description

The Hanover Insurance Group is seeking Administrative Assistant for the Nashville, TN office.

Position Summary:
Provide general administrative support to management and executives. Coordinate local office activities. Duties and tasks are varied but standardized and may be of a confidential nature. Work closely with all levels of management, including all departments and outside vendors.

Key Job Duties:

- Greet and direct visitors in the office

- Manage phone system - Responsible for all incoming calls to general number. Forward calls and message retrieval left in general voice mailbox to the appropriate department

- Provide administrative support including composing memoranda and letters, preparing presentations, intranet postings and email communications

- Create three monthly management reports and post to intranet

- Interfaces with other administrative support to collaborate on daily work or assignments

- Provide administrative support including travel, expenses reports, vendors, meetings, lunches, and conference calls

- Maintain company calendars and meeting scheduling

- Facilitate all Larkin building office requirements with guidance

- Provide support in rating AAIS renewal policies

- Log inspections ordered into audit log software

- Assist and coordinate projects

- Performs other duties as

Benefits To Joining The Hanover Team

- Competitive Pay and Benefits

- Retirement/401(k) Program

- Beneficiary and Ability Assist Programs

- Travel Assistance Program

- Adoption Benefit

- Wellness Programs

- Matching Education Gifts Plan

- Employee Development/Education Assistance and Professional/Industry Designation Programs

- Generous "Time Off With Pay"

The Hanover Insurance Group, Inc. (NYSE: THG), based in Worcester, Mass., is the holding company for a group of insurers. The Hanover offers a wide range of property and casualty products and services to individuals, families and businesses through an extensive network of independent agents, and has been meeting its obligations to its agent partners and their customers for more than 150 years. Taken as a group, The Hanover ranks among the top 25 property and casualty insurers in the United States.

EEO Statement
The Hanover Insurance Group provides equal opportunity for employment and promotion to all qualified employees and applicants. No person shall be discriminated against in employment on the basis of race, color, religion, gender, age, national origin, marital status, disability, sexual orientation, veteran status or any other status or condition protected by applicable federal or state statutes. The Company is committed to maintaining an environment in which all employees are treated equitably and given the opportunity to achieve their full potential in the workplace.
The Hanover Insurance Group does not accept unsolicited Agency resumes. The Hanover Insurance Group will not pay fees to any third party agency or firm that does not have a signed "Employment Agency Agreement" already on file with Human Resources - The Office of Talent Management

Position Requirements]]>http://jobs.hanover.com/job/Nashville-Administrative-Asst-TN-Job-TN-37201/1870641/187064118706412012-06-14Hanover InsuranceAdministrative / Secretarialfull-timeUSDstarting0BSNashville, TN, US
Job ID #: 3508 Location: Nashville, TN
Functional Area: Claims SBU: 85100 - Risk Management Claims
Position Type: Full - Time
Education Required: Bachelors Degree
Experience Required: 3 - 5 Years
Relocation Provided:

Job Description

“Our Policy is Performance”

Hanover Insurance is a winning company comprised of outstanding professionals focused on a single vision: to be the very best in our business. At The Hanover you will have the opportunity to: Grow Your Career, Love What You Do and Be Valued for Your Contributions.

Apply today and discover:
- Why, in 2010, we were recognized by The Boston Globe as a Top Places to Work and by Business Insurance as a Best Places to Work.
- How we continue to grow stronger through acquisitions, increased product offerings and unparalleled credit rating agency upgrades in the industry.
- How we build unique relationships with our Employees, Agent Partners and Customers.
…what it’s like to work for the best insurance company in the industry!!!

The Hanover Insurance Group is seeking an experienced Auto Appraiser to cover the Nashville, TN territory. The ideal candidate will live within a 30 mile radius of TN. A Company car and gas card is provided.

This position will be based out of the home and responsible for writing accurate appraisals and negotiating cost effective repair figures on repairable vehicles and accurate values on total loss vehicles. This individual will analyze damage, evaluate the practicality of repair vs. replace, document files appropriately, obtain agreed figures with repair facilities, contact owners, issue indemnity payments when appropriate and meet quality standards.

Position Requirements

- Typically has 1-3 years automotive-related and /or appraisal experience
- High school diploma or equivalent; college degree preferred
- Knowledge and application of fundamental claims practices and procedures
- With minimal oversight, performs work within specific limits and authority
- State licensing (as required)
- Understanding of applicable regulations
- Must be flexible with respect to work scheduling issues or changes that may arise unexpectedly due business needs or demands
- Possesses strong customer service skills and behaviors
- Makes decisions in an informed, confident and timely manner
- Maintains constructive working relationships despite differing perspectives
- Strong organizational and time management skills
- Ability to negotiate skillfully in difficult situations with both internal and external groups. Demonstrates ability to win concessions without damaging relationships.
- Demonstrates strong written and verbal communication skills. Promotes and facilitates free and open communication.
- Thinks critically and anticipates, recognizes, identifies and develops solutions to problems in a timely manner.
- Easily adapts to new or different changing situations, requirements or priorities.
- Cultivates an environment of teamwork and collaboration
- Operates with latitude for un-reviewed action or decision.
- Computer experience (MS Office, excel, word, etc)
- Proficient using Claims systems (i.e. PMS, HCS)

Benefits To Joining The Hanover Team:
- Competitive Pay and Benefits
- Retirement/401(k) Program
- Beneficiary and Ability Assist Programs
- Travel Assistance Program
- Adoption Benefit
- Wellness Programs
- Matching Education Gifts Plan
- Employee Development/Education Assistance and Professional/Industry Designation Programs
- Generous "Time Off With Pay"

The Hanover Insurance Group, Inc. (NYSE: THG), based in Worcester, Mass., is the holding company for a group of insurers that includes The Hanover Insurance Company, also based in Worcester; Citizens Insurance Company of America, headquartered in Howell, Mich., and their affiliates. The Hanover offers a wide range of property and casualty products and services to individuals, families and businesses through an extensive network of independent agents, and has been meeting its obligations to its agent partners and their customers for more than 150 years. Taken as a group, The Hanover ranks among the top 40 property and casualty insurers in the United States.

EEO Statement
The Hanover Insurance Group provides equal opportunity for employment and promotion to all qualified employees and applicants. No person shall be discriminated against in employment on the basis of race, color, religion, gender, age, national origin, marital status, disability, sexual orientation, veteran status or any other status or condition protected by applicable federal or state statutes. The company is willing to provide reasonable accommodation to all qualified disabled persons in order to assist them in performing the essential functions of their positions. The Company is committed to maintaining an environment in which all employees are treated equitably and given the opportunity to achieve in the workplace.]]>http://jobs.hanover.com/job/Nashville-Field-Appraiser-Job-TN-37201/1809153/180915318091532012-06-14Hanover InsuranceClaimsfull-timeUSDstarting0BSNashville, TN, US
Job ID #: 3469 Location: Nashville, TN
Functional Area: Underwriting SBU: 27101 - CL Bonds
Position Type: Full - Time
Education Required: High School Diploma
Experience Required: 3 - 5 Years
Relocation Provided:

Job Description

Job Title: Underwriting Associate, Surety
Location: Nashville, TN
Position Overview/Summary:

- Serves as integral member of the underwriting team by handling routine underwriting processing responsibilities including new business, adjustments, cancellations, financial statement inputs and file documentation.

- Provide day to day agent servicing and manage territory workflows.

- Primary branch service contact ensuring prompt responses to underwriting needs and account inquiries.

- Responsible for delivery of a superior service experience to our agents.

- Supports underwriters by enabling them to focus on agency relationships and business development.

- Works with Operations Manager to facilitate continuous operational improvements.

The position reports to the Operations Manager and to the local Surety Manager for operational and underwriting guidance, respectively.

Responsibilities/Essential Functions:
Estimated time allocation (subject to change):

- Processing routine new business, adjustments, and cancellations (40%)

- Data analysis, documentation and underwriting support (40%)
•
- eliver service to agents including responding to underwriting issues and account inquiries (20%)

Core responsibilities:

- Process new business, adjustments, and cancellations

- Data analysis / documentation:

- Account preparation: collection/analysis of data, financial statements, line cards and reinsurance

- Analyze new business: prepare analysis of exposure and make recommendations to underwriter. Based on analysis of account, verify that all necessary documentation is on file

- Account prep including determining need for and requesting additional info from agents; review information, verify that all necessary documentation is in the file

- Serve as primary branch service contact to ensure superior customer experience including:

- Analyze case, present solutions for rush requests for new business

- Responding to account inquiries such as account status and billing issues

- Manage account information: ensure accuracy of input into all appropriate systems
Key Measures of Success

- New business processing & support territory growth

- Quality of book, adherence to guidelines, file documentation

- Profitability

- Service standards

- Feedback from underwriters and agents

Position Requirements

Required Skills and Experience:

- Associate’s degree or equivalent

- 2+ years of related insurance experience

- Fundamental understanding of underwriting concepts, practices, and procedures

- Robust functional knowledge of product offerings

- Strong analytical skills

- Strong organizational and time management skills

- Attention to detail

- Solid understanding of business technologies and workflows

Physical Demands and Work Environment:

- Ability to use a personal computer and other standard office equipment

- Ability to work in a fast-paced or stressful environment

- Ability to sit for extended periods

EEO Statement
The Hanover Insurance Group provides equal opportunity for employment and promotion to all qualified employees and applicants. No person shall be discriminated against in employment on the basis of race, color, religion, gender, age, national origin, marital status, disability, sexual orientation, veteran status or any other status or condition protected by applicable federal or state statutes. The company is willing to provide reasonable accommodation to all qualified disabled persons in order to assist them in performing the essential functions of their positions. The Company is committed to maintaining an environment in which all employees are treated equitably and given the opportunity to achieve in the workplace.>/b>]]>http://jobs.hanover.com/job/Nashville-Underwriting-Associate-Job-TN-37201/1784133/178413317841332012-06-14Hanover InsuranceUnderwritingfull-timeUSDstarting0BSNashville, TN, US
Job ID #: 3581 Location: Columbus, OH
Functional Area: Claims SBU: 85100 - Risk Management Claims
Position Type: Full - Time
Education Required: Bachelors Degree
Experience Required: 3 - 5 Years
Relocation Provided: No

Job Description

“Our Policy is Performance”

Hanover Insurance is a winning company comprised of outstanding professionals focused on a single vision: to be the very best in our business. At The Hanover you will have the opportunity to: Grow Your Career, Love What You Do and Be Valued for Your Contributions.

Apply today and discover:

- Why, in 2010, we were recognized by The Boston Globe as a Top Places to Work and by Business Insurance as a Best Places to Work.

- How we continue to grow stronger through acquisitions, increased product offerings and unparalleled credit rating agency upgrades in the industry.

- How we build unique relationships with our Employees, Agent Partners and Customers.
…what it’s like to work for the best insurance company in the industry!!!

The Hanover Insurance Group has an opening for a field property adjuster in the Columbus, OH area.

Overview/Summary:
The outside property adjuster is responsible for handling property claims requiring field investigations and/or inspections. They must establish rapport with our insureds and maintain relationships with our agents, underwriters, contractors, restoration vendors, and experts. They are expected to know their territory, including the geography; regulations and the law as pertains to property claims; state and local public safety and regulatory agencies and officials; the insurance and legal climate; and public adjusters.

Responsibilities/Essential Functions:
- Investigate, evaluate, negotiate, and resolve homeowners and commercial property losses that require field handling due to severity, complexity or fraud issues.
- Position requires extensive face-to-face interaction with insureds, agents, preferred contractors/vendors, public adjusters and experts.
- Must have valid drivers license.
- Handle business interruption (BI) features in conjunction with BI specialists.
- Identifies possibly suspicious claims
- May be responsible for all aspects of each claim, including informal hearings, arbitrations, and claims litigation and maintaining a high level of productivity, confidentiality and customer service.
- Implement and coordinate the most effective management techniques to mitigate loss and expense payments.
- Settlement and reserving authority levels are moderate
- Required to have and maintain sufficient home-based internet connection.

Position Requirements

Essential Skills and Experience
- Ability to write damage estimates to structures, evaluate the amount of loss to personal property and business interruption losses.
- Communication, analytical, investigative and negotiation skills are essential.
- Thinks critically and anticipates, recognizes, identifies and develops solutions to problems in a timely manner.
- Ability to formulate sound expense, indemnity, and business judgment while supporting loss evaluations and presenting them effectively.
- High school diploma/GED required. Bachelor's degree with professional designations preferred.
- Must have or secure and maintain appropriate states adjuster license(s) and continuing education credits.
- Candidates should have 3-5+ years of estimating experience, as an adjuster or in restoration/contracting services
- In depth knowledge of both commercial and residential structures.
- Must be experienced in the use of computers including efficient keyboarding skills and working knowledge of Windows, Microsoft Word, Microsoft Outlook, Xactimate and Excel.
- A company car is provided and a valid state driver's license and clear MVR are necessary for employment.

Physical demands & work environment:
- Ability to use a personal computer and other standard office equipment
- Ability to travel as necessary
- Ability to sit and/or stand for extended periods
- Ability to operate a motor vehicle 4-5 hours per day and to get in and out of the vehicle numerous times during the day
- Ability to load and unload equipment and supplies weighing up to 30 pounds from a motor vehicle as needed to perform field work
- Ability to bend, walk, and climb for several consecutive hours while inspecting damaged buildings, often with utilities turned off or inoperable
- Ability to use a ladder safely to get onto a roof

Benefits To Joining The Hanover Team:

- Competitive Pay and Benefits

- Retirement/401(k) Program

- Beneficiary and Ability Assist Programs

- Travel Assistance Program

- Adoption Benefit

- Wellness Programs

- Matching Education Gifts Plan

- Employee Development/Education Assistance and Professional/Industry Designation Programs

- Generous "Time Off With Pay"

The Hanover Insurance Group, Inc. (NYSE: THG), based in Worcester, Mass., is the holding company for a group of insurers that includes The Hanover Insurance Company, also based in Worcester, Citizens Insurance Company of America, headquartered in Howell, Michigan, Chaucer Holdings PLC, based in London and their affiliates.
The Hanover offers a wide range of property and casualty products and services to businesses, individuals, and families through a select group of independent agents across the U.S., and has been meeting its obligations to its agent partners and their customers for nearly 160 years. The company is ranked among the top 25 property and casualty insurers in the country and maintains excellent ratings from A.M. Best, Standard & Poor’s and Moody’s.

EEO Statement
The Hanover Insurance Group provides equal opportunity for employment and promotion to all qualified employees and applicants. No person shall be discriminated against in employment on the basis of race, color, religion, gender, age, national origin, marital status, disability, sexual orientation, veteran status or any other status or condition protected by applicable federal or state statutes. The Company is committed to maintaining an environment in which all employees are treated equitably and given the opportunity to achieve their full potential in the workplace.

The Hanover Insurance Group does not accept unsolicited Agency resumes. The Hanover Insurance Group will not pay fees to any third party agency or firm that does not have a signed "Employment Agency Agreement" already on file with Human Resources - The Office of Talent Management.]]>http://jobs.hanover.com/job/Columbus-Outside-Property-Adjuster-Job-OH-43085/1842556/184255618425562012-06-14Hanover InsuranceClaimsfull-timeUSDstarting0BSColumbus, OH, US
Job ID #: 3502 Location: Akron, OH
Functional Area: Claims SBU: 85100 - Risk Management Claims
Position Type: Full - Time
Education Required: Bachelors Degree
Experience Required: 3 - 5 Years
Relocation Provided: No

Job Description

“Our Policy is Performance”

Hanover Insurance is a winning company comprised of outstanding professionals focused on a single vision: to be the very best in our business. At The Hanover you will have the opportunity to: Grow Your Career, Love What You Do and Be Valued for Your Contributions.

Apply today and discover:

- Why, in 2010, we were recognized by The Boston Globe as a Top Places to Work and by Business Insurance as a Best Places to Work.

- How we continue to grow stronger through acquisitions, increased product offerings and unparalleled credit rating agency upgrades in the industry.

- How we build unique relationships with our Employees, Agent Partners and Customers.
…what it’s like to work for the best insurance company in the industry!!!

The Hanover Insurance Group has an opening for a field property adjuster in the Akron or Canton, OH area.

Overview/Summary:
The outside property adjuster is responsible for handling property claims requiring field investigations and/or inspections. They must establish rapport with our insureds and maintain relationships with our agents, underwriters, contractors, restoration vendors, and experts. They are expected to know their territory, including the geography; regulations and the law as pertains to property claims; state and local public safety and regulatory agencies and officials; the insurance and legal climate; and public adjusters.

Responsibilities/Essential Functions:
- Investigate, evaluate, negotiate, and resolve homeowners and commercial property losses that require field handling due to severity, complexity or fraud issues.
- Position requires extensive face-to-face interaction with insureds, agents, preferred contractors/vendors, public adjusters and experts.
- Must have valid drivers license.
- Handle business interruption (BI) features in conjunction with BI specialists.
- Identifies possibly suspicious claims
- May be responsible for all aspects of each claim, including informal hearings, arbitrations, and claims litigation and maintaining a high level of productivity, confidentiality and customer service.
- Implement and coordinate the most effective management techniques to mitigate loss and expense payments.
- Settlement and reserving authority levels are moderate
- Required to have and maintain sufficient home-based internet connection.

Position Requirements

Essential Skills and Experience
- Ability to write damage estimates to structures, evaluate the amount of loss to personal property and business interruption losses.
- Communication, analytical, investigative and negotiation skills are essential.
- Thinks critically and anticipates, recognizes, identifies and develops solutions to problems in a timely manner.
- Ability to formulate sound expense, indemnity, and business judgment while supporting loss evaluations and presenting them effectively.
- High school diploma/GED required. Bachelor's degree with professional designations preferred.
- Must have or secure and maintain appropriate states adjuster license(s) and continuing education credits.
- Candidates should have 3-5+ years of estimating experience, as an adjuster or in restoration/contracting services
- In depth knowledge of both commercial and residential structures.
- Must be experienced in the use of computers including efficient keyboarding skills and working knowledge of Windows, Microsoft Word, Microsoft Outlook, Xactimate and Excel.
- A company car is provided and a valid state driver's license and clear MVR are necessary for employment.

Physical demands & work environment:
- Ability to use a personal computer and other standard office equipment
- Ability to travel as necessary
- Ability to sit and/or stand for extended periods
- Ability to operate a motor vehicle 4-5 hours per day and to get in and out of the vehicle numerous times during the day
- Ability to load and unload equipment and supplies weighing up to 30 pounds from a motor vehicle as needed to perform field work
- Ability to bend, walk, and climb for several consecutive hours while inspecting damaged buildings, often with utilities turned off or inoperable
- Ability to use a ladder safely to get onto a roof

Benefits To Joining The Hanover Team:

- Competitive Pay and Benefits

- Retirement/401(k) Program

- Beneficiary and Ability Assist Programs

- Travel Assistance Program

- Adoption Benefit

- Wellness Programs

- Matching Education Gifts Plan

- Employee Development/Education Assistance and Professional/Industry Designation Programs

- Generous "Time Off With Pay"

The Hanover Insurance Group, Inc. (NYSE: THG), based in Worcester, Mass., is the holding company for a group of insurers that includes The Hanover Insurance Company, also based in Worcester, Citizens Insurance Company of America, headquartered in Howell, Michigan, Chaucer Holdings PLC, based in London and their affiliates.
The Hanover offers a wide range of property and casualty products and services to businesses, individuals, and families through a select group of independent agents across the U.S., and has been meeting its obligations to its agent partners and their customers for nearly 160 years. The company is ranked among the top 25 property and casualty insurers in the country and maintains excellent ratings from A.M. Best, Standard & Poor’s and Moody’s.

EEO Statement
The Hanover Insurance Group provides equal opportunity for employment and promotion to all qualified employees and applicants. No person shall be discriminated against in employment on the basis of race, color, religion, gender, age, national origin, marital status, disability, sexual orientation, veteran status or any other status or condition protected by applicable federal or state statutes. The Company is committed to maintaining an environment in which all employees are treated equitably and given the opportunity to achieve their full potential in the workplace.

The Hanover Insurance Group does not accept unsolicited Agency resumes. The Hanover Insurance Group will not pay fees to any third party agency or firm that does not have a signed "Employment Agency Agreement" already on file with Human Resources - The Office of Talent Management.]]>http://jobs.hanover.com/job/Akron-Outside-Property-Adjuster-Job-OH-44301/1795175/179517517951752012-06-14Hanover InsuranceClaimsfull-timeUSDstarting0BSAkron, OH, US
Job ID #: 3399 Location: Indianapolis, IN
Functional Area: Underwriting SBU: 27102 - Commercial Lines Other
Position Type: Full - Time
Education Required: Bachelors Degree
Experience Required: 1 - 3 Years
Relocation Provided: No

Job Description

The Hanover Insurance Group is seeking Small Commercial Field Underwriter for the Indianapolis, IN office.

Position Overview/Summary:

Field Underwriters are responsible for driving the growth of Small CL business by underwriting new business across all lines and sizes of POS and Non-POS accounts, within Small CL definition, and building and maintaining strong agency relationships, partnering with Agency staff and SCSMs. The Field UW should work closely with and direct the activities of their UT partner(s), following established workflows, to ensure all policies are underwritten in the most efficient and effective manner while meeting service standards and performance goals, up through first renewal.

Responsibilities/Essential Functions:

- Lead the daily triage of new business with UT, including POS business. -
Assess submissions, categorize, and direct UT on next steps to be taken
based on assessment and categorization.

- Provide direction and guidance to UT to properly prepare a new business
account including:

- Quick Declines and how to communicate with Agent (ex. Declination
letter or phone call)

- Additional information needed for underwriting analysis Interaction
with agency necessary to gather needed information in an organized
manner

- Reports necessary to perform underwriting analysis

- Providing accurate instructions to rating

- Preparing and delivering quote proposal to agent

- Following up on open quotes

- Documenting underwriting decisions within standards and
expectations in Underwriting systems, including ARF and CAAMS.

- Ensure all submissions are effectively managed to reach decline or quoting
status.- Determine the pricing, coverages, including coverage advantages to
highlight in the quoting process, account rounding opportunity, and identify
cross

- Sell opportunity for Specialty businesses on accounts being quoted- Refer
accounts as appropriate if additional authority is required.

- Own all aspects of the New Business underwriting process including
acceptability and documentation at inception as well as subsequent
validation through other sources including Loss Control. Responsible for
reviewing and responding to back end underwriting reviews and new
business audits. After these steps, the account responsibility falls to the
Portfolio underwriter, although consultation between Field and Portfolio
Underwriter is expected as required.

- Clearly communicate appetite, declination reasons and coverage
advantages to Agents to improve hit ratio

- Leverage relationships with Agents and SCSMS to identify opportunities to
help write business

- Communicate proactively with Agents to convey a sense of ownership and
service during all interactions; instill confidence with agents in their decision
to place new business with The Hanover Group

- Agency travel as needed to build and maintain strong relationships- Partner
with internal colleagues, mainly SCSMs, UTs and Renewal UW colleagues,
to most effectively communicate difficult messages with Agent partners and
on overall agency management

Key Measures of Success

- New Business production (approx. $2 Million annually)

- UW profitability based on quality of referrals, quality of audits/ file reviews, and achievement of mix goals- Service metrics, aligned with workflows

- Agency relationships as measured by agency feedback

- Hit and Yield ratios

- LOB and class mix targets

Required Skills, Key Competencies and Experience:

- Strong underwriting skill and coverage knowledge; ability to make
underwriting decisions on POS and CPP accounts up to $50,000 premium
size

- Underwriting systems knowledge to document and underwrite accounts
within work

Benefits To Joining The Hanover Team

- Competitive Pay and Benefits

- Retirement/401(k) Program

- Beneficiary and Ability Assist Programs

- Travel Assistance Program

- Adoption Benefit

- Wellness Programs

- Matching Education Gifts Plan

- Employee Development/Education Assistance and Professional/Industry Designation Programs

- Generous "Time Off With Pay"

The Hanover Insurance Group, Inc. (NYSE: THG), based in Worcester, Mass., is the holding company for a group of insurers. The Hanover offers a wide range of property and casualty products and services to individuals, families and businesses through an extensive network of independent agents, and has been meeting its obligations to its agent partners and their customers for more than 150 years. Taken as a group, The Hanover ranks among the top 25 property and casualty insurers in the United States.

EEO Statement
The Hanover Insurance Group provides equal opportunity for employment and promotion to all qualified employees and applicants. No person shall be discriminated against in employment on the basis of race, color, religion, gender, age, national origin, marital status, disability, sexual orientation, veteran status or any other status or condition protected by applicable federal or state statutes. The Company is committed to maintaining an environment in which all employees are treated equitably and given the opportunity to achieve their full potential in the workplace.
The Hanover Insurance Group does not accept unsolicited Agency resumes. The Hanover Insurance Group will not pay fees to any third party agency or firm that does not have a signed "Employment Agency Agreement" already on file with Human Resources - The Office of Talent Management

Position Requirements]]>http://jobs.hanover.com/job/Howell-Small-CL-Field-UW-MI-Job-MI-48843/1758262/175826217582622012-06-14Hanover InsuranceUnderwritingfull-timeUSDstarting0BSIndianapolis, IN, US
Job ID #: 3548 Location: Southfield, MI
Functional Area: Legal SBU: 85100 - Risk Management Claims
Position Type: Full - Time
Education Required: Juris Doctor
Experience Required: 7 - 10 Years
Relocation Provided: No

Job Description

“Our Policy is Performance”

Hanover Insurance is a winning company comprised of outstanding professionals focused on a single vision: to be the very best in our business. At The Hanover you will have the opportunity to: Grow Your Career, Love What You Do and Be Valued for Your Contributions.

Apply today and discover:

- Why, in 2010, we were recognized by The Boston Globe as a Top Places to Work and by Business Insurance as a Best Places to Work.

- How we continue to grow stronger through acquisitions, increased product offerings and unparalleled credit rating agency upgrades in the industry.

- How we build unique relationships with our Employees, Agent Partners and Customers.
…what it’s like to work for the best insurance company in the industry!!!

The Hanover Insurance Group is seeking a Trial Attorney to join its Staff Counsel team in our Southfield, MI location

The successful candidate will be based in the Southfield area, and will handle files throughout southeast Michigan. Experience with liability cases a plus. Must have excellent verbal and written communication skills, as well as be highly organized and technologically proficient. Must be able to travel throughout southeast Michigan. Preferably, candidates should reside in southeast Michigan.

Responsibilities/Essential Functions:
Responsible for a moderate to heavy caseload consisting of cases of disparate exposure and complexity.
Meets with clients and claims professionals to resolve cases in the most cost effective manner.
Answers and develops theories and affirmative defenses to incoming lawsuits.
Engages in motion practice, discovery and research, trials and arbitrations.

Position Requirements

Desired skills and experience:

- Computer literacy, including proficiency in MS Word, computer research and use of email. Experience with Legal Files preferred.

- Able to work in a team environment with other attorneys, adjusters and other claims professionals and support staff.

Investigative Skills:
Able to follow up step by step on inquiry or observation; to trace or track, search or examine documents with care and accuracy; to adduce evidence that may be used in reaching a legal conclusion.

Legal Research:
The ability to locate cases, statutes or other legal authority and analyze its applicability to set or fluid facts; to interpret the law and to draw conclusions or render opinions based on the law.

Courtroom Skills:
Appropriate courtroom behavior, attire and decorum; familiarity with procedural rules that govern proceedings and conduct in courts of law or other legal forums. Dedication to providing the highest professional customer service to clients and claims professionals.

Essential Skills and Experience:

- 5-7 years experience in civil litigation

- Must be licensed to practice law in Michigan, admitted to the bar and licensed to practice law in the jurisdictions where assigned.

Advocacy:
Has the knowledge and ability to assist, defend or plead for another, a good understanding of the ethical obligations in the tri-partite relationship and an ability to maintain confidentiality.

Communication:
Has the knowledge and ability to deliberately and precisely exchange thoughts and opinions with one or more persons and to effectively translate legal language and ideas into layman's terms.

Organizational Skills:
Must have the ability to categorize and prioritize work to effectively maximize productivity. Must have a valid driver's license and an acceptable MVR.

Benefits To Joining The Citizens/Hanover Team:

- Competitive Pay and Benefits

- Retirement/401(k) Program

- Beneficiary and Ability Assist Programs

- Travel Assistance Program

- Adoption Benefit

- Wellness Programs

- Matching Education Gifts Plan

- Employee Development/Education Assistance and Professional/Industry Designation Programs

- Generous "Time Off With Pay"

EEO Statement The Hanover Insurance Group provides equal opportunity for employment and promotion to all qualified employees and applicants. No person shall be discriminated against in employment on the basis of race, color, religion, gender, age, national origin, marital status, disability, sexual orientation, veteran status or any other status or condition protected by applicable federal or state statutes. The Company is committed to maintaining an environment in which all employees are treated equitably and given the opportunity to achieve their full potential in the workplace.]]>http://jobs.hanover.com/job/Southfield-Trial-Attorney-Job-MI-48033/1866219/186621918662192012-06-14Hanover InsuranceLegalfull-timeUSDstarting0BSSouthfield, MI, US
Job ID #: 3572 Location: Howell, MI
Functional Area: Claims SBU: 85100 - Risk Management Claims
Position Type: Full - Time
Education Required: Not Indicated
Experience Required: 5 - 7 Years
Relocation Provided: No

Job Description

“Our Policy is Performance”

Hanover Insurance is a winning company comprised of outstanding professionals focused on a single vision: to be the very best in our business. At The Hanover you will have the opportunity to: Grow Your Career, Love What You Do and Be Valued for Your Contributions.

Apply today and discover:

- Why, in 2010, we were recognized by The Boston Globe as a Top Places to Work and by Business Insurance as a Best Places to Work.

- How we continue to grow stronger through acquisitions, increased product offerings and unparalleled credit rating agency upgrades in the industry.

- How we build unique relationships with our Employees, Agent Partners and Customers.
…what it’s like to work for the best insurance company in the industry!!!

The Hanover and Citizens Insurance is seeking a Senior Personal Injury/No-Fault Adjuster for our Howell, MI office.

Summary:
Responsible for the investigation, negotiation and resolution of claims in accordance with policy provisions, best practices and jurisdictional requirements. Includes the input of claim data and guiding insureds and claimants through the claim process and options.

Responsibilities/Essential Functions:
- Must have or secure and maintain appropriate states adjuster license(s) and continuing education credits.
- Works within significant limits and authority on assignments of higher technical complexity and coordination.
- Uses discretion and independent judgment in claim handling
- Possesses demonstrated technical knowledge and skills, including product and industry, reflective of successful progression through various job family levels.
- Claims handled will be of greater complexity and will require a higher level of investigation, analysis, evaluation and negotiation including interpretation of commercial coverages.
- Responsible for all aspects of each claim, including informal hearings, arbitrations and small claims litigation and maintaining a high level of productivity, confidentiality and customer service.
- Identifies possibly suspicious claims
- Claims handled will involve moderate to high complexity, severity and exposures including litigation.
- Authority levels are higher in recognition of the higher proficiency associated with this level.
- Take recorded statements
- Work with the Special Investigations Unit to resolve and negotiate settlement
- May be required to have and maintain sufficient home-based internet connection.

Position Requirements

Essential Skills and Experience:
- Bachelors Degree or equivalent experience.
- 3 - 10 years experience with Michigan Personal Injury claims
- Possesses strong customer service skills and behaviors
- Makes decisions in an informed, confident and timely manner
- Maintains constructive working relationships despite differing perspectives
- Strong organizational and time management skills
- Ability to negotiate skillfully in difficult situations with both internal and external groups. Demonstrates ability to win concessions without damaging relationships.
- Demonstrates strong written and verbal communication skills. Promotes and facilitates free and open communication.
- Understanding of applicable statutes, regulations and case law
- Thinks critically and anticipates, recognizes, identifies and develops solutions to problems in a timely manner.
- Easily adapts to new or different changing situations, requirements or priorities.
- Cultivates an environment of teamwork and collaboration? Operates with latitude for un-reviewed action or decision.
- Computer experience (MS Office, excel, word, etc)
- Proficient using Claims systems (i.e. CSS, PMS, etc.)

Physical demands & work environment:
- Ability to use a personal computer and other standard office equipment
- Ability to travel as necessary.
- Ability to sit and/or stand for extended periods

Benefits To Joining The Hanover Team:

- Competitive Pay and Benefits

- Retirement/401(k) Program

- Beneficiary and Ability Assist Programs

- Travel Assistance Program

- Adoption Benefit

- Wellness Programs

- Matching Education Gifts Plan

- Employee Development/Education Assistance and Professional/Industry Designation Programs

- Generous "Time Off With Pay"

The Hanover Insurance Group, Inc. (NYSE: THG), based in Worcester, Mass., is the holding company for a group of insurers that includes The Hanover Insurance Company, also based in Worcester, Citizens Insurance Company of America, headquartered in Howell, Michigan, Chaucer Holdings PLC, based in London and their affiliates.
The Hanover offers a wide range of property and casualty products and services to businesses, individuals, and families through a select group of independent agents across the U.S., and has been meeting its obligations to its agent partners and their customers for nearly 160 years. The company is ranked among the top 25 property and casualty insurers in the country and maintains excellent ratings from A.M. Best, Standard & Poor’s and Moody’s.

EEO Statement
The Hanover Insurance Group provides equal opportunity for employment and promotion to all qualified employees and applicants. No person shall be discriminated against in employment on the basis of race, color, religion, gender, age, national origin, marital status, disability, sexual orientation, veteran status or any other status or condition protected by applicable federal or state statutes. The Company is committed to maintaining an environment in which all employees are treated equitably and given the opportunity to achieve their full potential in the workplace.

The Hanover Insurance Group does not accept unsolicited Agency resumes. The Hanover Insurance Group will not pay fees to any third party agency or firm that does not have a signed "Employment Agency Agreement" already on file with Human Resources - The Office of Talent Management.]]>http://jobs.hanover.com/job/Howell-Sr-PIPNo-Fault-Adjuster-Job-MI-48843/1833487/183348718334872012-06-14Hanover InsuranceClaimsfull-timeUSDstarting0BSHowell, MI, US
Job ID #: 3481 Location: Howell, MI
Functional Area: Claims SBU: 85100 - Risk Management Claims
Position Type: Full - Time
Education Required: Bachelors Degree
Experience Required: 1 - 3 Years
Relocation Provided: No

Job Description

“Our Policy is Performance”

Hanover Insurance is a winning company comprised of outstanding professionals focused on a single vision: to be the very best in our business. At The Hanover you will have the opportunity to: Grow Your Career, Love What You Do and Be Valued for Your Contributions.

Apply today and discover:

- Why, in 2010, we were recognized by The Boston Globe as a Top Places to Work and by Business Insurance as a Best Places to Work.

- How we continue to grow stronger through acquisitions, increased product offerings and unparalleled credit rating agency upgrades in the industry.

- How we build unique relationships with our Employees, Agent Partners and Customers.
…what it’s like to work for the best insurance company in the industry!!!

Position Overview/Summary:
Fully responsible for the analysis, investigation, evaluation, negotiation and resolution of complex claims requiring thorough investigations including telephone contacts with the involved parties; technical expertise and complex analysis. Claim assignments are regional and may involve both personal and commercial customers.

Responsibilities/Essential Functions:
- Must have or secure and maintain appropriate state adjuster license(s) and continuing education credits.
- Handle complex personal and commercial inside liability claims.
- Works within significant limits and authority on assignments of higher technical complexity and coordination.
- Uses discretion and independent judgment in claim handling
- Identifies possibly suspicious claims
- Possesses demonstrated technical knowledge and skills, including product and industry, reflective of successful progression through various job family levels.
- Claims handled will be of greater complexity and will require a higher level of investigation, analysis, evaluation and negotiation including interpretation of commercial coverages.
- Claims handled will involve moderate complexity, severity and exposures
- Authority levels are higher in recognition of the higher proficiency associated with this level.
- May be responsible for all aspects of each claim, including informal hearings, arbitrations and small claims litigation and maintaining a high level of productivity, confidentiality and customer service.
- They may be used as a technical resource by adjusters. May represent the company at mediation, arbitration and trials.
- May provide training and mentoring to adjusters.
- Assignments are broad in nature, usually requiring originality and ingenuity.
- May be required to have and maintain sufficient home-based internet connection

Position Requirements

Essential Skills and Experience:
- Typically has 4 to 10 years experience
- Bachelors Degree or equivalent experience.
- Dedicated to meeting the expectations and requirements of internal and external customers
- Makes decisions in an informed, confident and timely manner
- Maintains constructive working relationships despite differing perspectives
- Considers the perspectives of others and gives them credibility
- Strong organizational and time management skills
- Ability to negotiate skillfully in difficult situations with both internal and external groups. Demonstrates ability to win concessions without damaging relationships.
- Demonstrates strong written and verbal communication skills. Promotes and facilitates free and open communication.
- Understanding of applicable statutes, regulations and case law
- Thinks critically and anticipates, recognizes, identifies and develops solutions to problems in a timely manner.
- Easily adapts to new or different changing situations, requirements or priorities.
- Cultivates an environment of teamwork and collaboration
- Operates with latitude for un-reviewed action or decision.
- Computer experience (MS Office, excel, word, etc)
- Proficient using Claims systems (i.e. CSS, PMS, etc.)

Physical demands & work environment:
- Ability to use a personal computer and other standard office equipment
- Ability to travel as necessary
- Ability to sit and/or stand for extended periods

Benefits To Joining The Hanover Team:

- Competitive Pay and Benefits

- Retirement/401(k) Program

- Beneficiary and Ability Assist Programs

- Travel Assistance Program

- Adoption Benefit

- Wellness Programs

- Matching Education Gifts Plan

- Employee Development/Education Assistance and Professional/Industry Designation Programs

- Generous "Time Off With Pay"

The Hanover Insurance Group, Inc. (NYSE: THG), based in Worcester, Mass., is the holding company for a group of insurers that includes The Hanover Insurance Company, also based in Worcester, Citizens Insurance Company of America, headquartered in Howell, Michigan, Chaucer Holdings PLC, based in London and their affiliates.
The Hanover offers a wide range of property and casualty products and services to businesses, individuals, and families through a select group of independent agents across the U.S., and has been meeting its obligations to its agent partners and their customers for nearly 160 years. The company is ranked among the top 25 property and casualty insurers in the country and maintains excellent ratings from A.M. Best, Standard & Poor’s and Moody’s.

EEO Statement
The Hanover Insurance Group provides equal opportunity for employment and promotion to all qualified employees and applicants. No person shall be discriminated against in employment on the basis of race, color, religion, gender, age, national origin, marital status, disability, sexual orientation, veteran status or any other status or condition protected by applicable federal or state statutes. The Company is committed to maintaining an environment in which all employees are treated equitably and given the opportunity to achieve their full potential in the workplace.

The Hanover Insurance Group does not accept unsolicited Agency resumes. The Hanover Insurance Group will not pay fees to any third party agency or firm that does not have a signed "Employment Agency Agreement" already on file with Human Resources - The Office of Talent Management.]]>http://jobs.hanover.com/job/Howell-Sr-Liability-Adjuster-Job-MI-48843/1820832/182083218208322012-06-14Hanover InsuranceClaimsfull-timeUSDstarting0BSHowell, MI, US
Job ID #: 3562 Location: Howell, MI
Functional Area: Business Analyst SBU: 85600 - Hanover Technology Group
Position Type: Full - Time
Education Required: Bachelors Degree
Experience Required: 3 - 5 Years
Relocation Provided: No

Job Description

The Hanover Insurance Group is seeking an experienced Business Analyst with Commercial Lines Insurance experience for our Corporate Office in Worcester, MA.

“Our Policy is Performance” Hanover Insurance is a winning company comprised of outstanding professionals focused on a single vision: to be the very best in our business. At The Hanover you will have the opportunity to: Grow Your Career, Love What You Do and Be Valued for Your Contributions.

Position Overview:
This position will be responsible for managing the collection, development, analysis, documentation and communication of The Hanover Insurance Group's Commercial Lines insurance needs and requirements.

Responsibilities:
The ideal candidate will successfully perform this function by having a working understanding of information systems, business operations, and processes to effectively analyze customer requirements, develop functional specifications, business process workflows, detailed specs, and test plans.

Additional Responsibilities include but are not limited to:

- Participate on projects focused on technical and business processes across the Commercial Lines business.
- Understands the relationship between business need, functional requirements, data and integrated technology solutions.
- Applies project management and technical best practices in all technology solutions.
- May provide technical coaching and mentoring to less experience team members.
- Innovative in solving problems and identifying, proposing and executing solutions.

Responsibilities:
The ideal candidate will successfully perform this function by having a working understanding of information systems, business operations, and processes to effectively analyze customer requirements, develop functional specifications, business process workflows, detailed specs, and test plans.

Position Requirements:

- Strong partnership building, negotiating and troubleshooting skills required.
- Proven ability to interface successfully with multiple customers and all levels within the organization.
- In depth understanding of business analysis techniques, with strong analytical thinking ability.
- MS Office Suite, Group Wise, Business Process Modeling tools, Requisite Pro
- Bachelors Degree Required, 3 - 5 Years of Experience

Apply today and discover:
- Why, in 2010 and 2011, we were recognized by The Boston Globe as a Top Places to Work and by Business Insurance as a Best Places to Work.
- How we continue to grow stronger through acquisitions, increased product offerings and unparalleled credit rating agency upgrades in the industry.
- How we build unique relationships with our Employees, Agent Partners and Customers. …what it’s like to work for the best insurance company in the industry!!!

Benefits To Joining The Hanover Team:
- Competitive Pay and Benefits
- Retirement/401(k) Program
- Beneficiary and Ability Assist Programs
- Travel Assistance Program
- Adoption Benefit
- Wellness Programs
- Matching Education Gifts Plan
- Employee Development/Education Assistance and Professional/Industry Designation Programs
- Generous "Time Off With Pay"

The Hanover Insurance Group, Inc. (NYSE: THG), based in Worcester, Mass., is the holding company for a group of insurers that includes The Hanover Insurance Company, also based in Worcester, Citizens Insurance Company of America, headquartered in Howell, Michigan, Chaucer Holdings PLC, based in London and their affiliates. The Hanover offers a wide range of property and casualty products and services to businesses, individuals, and families through a select group of independent agents across the U.S., and has been meeting its obligations to its agent partners and their customers for nearly 160 years. The company is ranked among the top 25 property and casualty insurers in the country and maintains excellent ratings from A.M. Best, Standard & Poor’s and Moody’s.

EEO Statement The Hanover Insurance Group provides equal opportunity for employment and promotion to all qualified employees and applicants. No person shall be discriminated against in employment on the basis of race, color, religion, gender, age, national origin, marital status, disability, sexual orientation, veteran status or any other status or condition protected by applicable federal or state statutes. The Company is committed to maintaining an environment in which all employees are treated equitably and given the opportunity to achieve their full potential in the workplace.

The Hanover Insurance Group does not accept unsolicited Agency resumes. The Hanover Insurance Group will not pay fees to any third party agency or firm that does not have a signed "Employment Agency Agreement" already on file with Human Resources - The Office of Talent Management.]]>http://jobs.hanover.com/job/Howell-IT-Business-Analyst-with-Commercial-Lines-Exp_-Job-MI-48843/1833484/183348418334842012-06-14Hanover InsuranceBusiness Analystfull-timeUSDstarting0BSHowell, MI, US
Job ID #: 3697 Location: Howell, MI
Functional Area: Claims SBU: 85100 - Risk Management Claims
Position Type: Full - Time
Education Required: Bachelors Degree
Experience Required: Less than 1 year
Relocation Provided: No

Job Description

“Our Policy is Performance”

Hanover & Citizens Insurance is a winning company comprised of outstanding professionals focused on a single vision: to be the very best in our business. At The Hanover you will have the opportunity to: Grow Your Career, Love What You Do and Be Valued for Your Contributions.

Apply today and discover:
- Why, in 2010, we were recognized by The Boston Globe as a Top Places to Work and by Business Insurance as a Best Places to Work.
- How we continue to grow stronger through acquisitions, increased product offerings and unparalleled credit rating agency upgrades in the industry.
- How we build unique relationships with our Employees, Agent Partners and Customers.
…what it’s like to work for the best insurance company in the industry!!!

The Hanover & Citizens Insurance Group is seeking an Associate Auto Adjuster in our Howell, MI office.

Position Overview:
Responsible for the investigation, negotiation and resolution of claims in accordance with policy provisions, best practices and jurisdictional requirements. Includes the input of claim data and guiding insureds and claimants through the claim process and options.

Responsibilities/Essential Functions:
- Must have or secure and maintain appropriate states adjuster license(s) and continuing education credits.
- Works within specific limits and authority on assignments of moderate technical complexity.
- Uses discretion and independent judgment in claim handling
- Possesses functional knowledge and skills reflective of fully competent practitioner.
- Identifies possibly suspicious claims
- Investigates, analyzes, evaluates and negotiates personal and/or commercial lines claims of minimal to moderate complexity.
- Responsible for all aspects of each claim, including informal hearings, arbitrations and small claims litigation and maintaining a high level of productivity, confidentiality and customer service.
- Implement and coordinate the most effective management techniques to mitigate loss and expense payments.
- Settlement and reserving authority levels are moderate.
- Take recorded statements
- Work with the Special Investigations Unit to resolve and negotiate settlement
- May be required to have and maintain sufficient home-based internet connection

Position Requirements

Essential Skills and Experience:
- Bachelors Degree or equivalent experience.
- Typically has 1 - 3 years experience
- Possesses strong customer service skills and behaviors
- Makes decisions in an informed, confident and timely manner
- Maintains constructive working relationships despite differing perspectives
- Strong organizational and time management skills
- Ability to negotiate skillfully in difficult situations with both internal and external groups. Demonstrates ability to win concessions without damaging relationships.
- Demonstrates strong written and verbal communication skills. Promotes and facilitates free and open communication.
- Understanding of applicable statutes, regulations and case law
- Thinks critically and anticipates, recognizes, identifies and develops solutions to problems in a timely manner.
- Easily adapts to new or different changing situations, requirements or priorities.
- Cultivates an environment of teamwork and collaboration
- Operates with latitude for un-reviewed action or decision.
- Computer experience (MS Office, excel, word, etc)
- Proficient using Claims systems (i.e. CSS, PMS, etc.)

Excellent Opportunity! Great Careers and Advancement! Excellent Pay and Benefits!
Benefits To Joining The Hanover Team:
- Competitive Pay and Benefits
- Retirement/401(k) Program
- Beneficiary and Ability Assist Programs
- Travel Assistance Program
- Adoption Benefit
- Wellness Programs
- Matching Education Gifts Plan
- Employee Development/Education Assistance and Professional/Industry Designation Programs
- Generous "Time Off With Pay"

The Hanover Insurance Group, Inc. (NYSE: THG), based in Worcester, Mass., is the holding company for a group of insurers that includes The Hanover Insurance Company, also based in Worcester; Citizens Insurance Company of America, headquartered in Howell, Mich., and their affiliates. The Hanover offers a wide range of property and casualty products and services to individuals, families and businesses through an extensive network of independent agents, and has been meeting its obligations to its agent partners and their customers for more than 150 years. Taken as a group, The Hanover ranks among the top 40 property and casualty insurers in the United States.]]>http://jobs.hanover.com/job/Howell-Auto-Adjuster-Job-MI-48843/1885575/188557518855752012-06-14Hanover InsuranceClaimsfull-timeUSDstarting0BSHowell, MI, US
Job ID #: 3696 Location: Howell, MI
Functional Area: Claims SBU: 85100 - Risk Management Claims
Position Type: Full - Time
Education Required: Bachelors Degree
Experience Required: None
Relocation Provided: No

Job Description

“Our Policy is Performance”

Hanover Insurance is a winning company comprised of outstanding professionals focused on a single vision: to be the very best in our business. At The Hanover you will have the opportunity to: Grow Your Career, Love What You Do and Be Valued for Your Contributions.

Apply today and discover:

- Why, in 2010, we were recognized by The Boston Globe as a Top Places to Work and by Business Insurance as a Best Places to Work.

- How we continue to grow stronger through acquisitions, increased product offerings and unparalleled credit rating agency upgrades in the industry.

- How we build unique relationships with our Employees, Agent Partners and Customers.
…what it’s like to work for the best insurance company in the industry!!!

The Hanover & Citizens Insurance is seeking a PIP/No-Fault Adjuster for our Howell, MI office. This is a unique opportunity to apply your claims experience and learn about Michigan Personal Injury Protection.

Position Overview/Summary:
Responsible for the investigation, negotiation and resolution of claims in accordance with policy provisions, best practices and jurisdictional requirements. Includes the input of claim data and guiding insureds and claimants through the claim process and options.

Responsibilities/Essential Functions:
- Must have or secure and maintain appropriate states adjuster license(s) and continuing education credits.
- Works within specific limits and authority on assignments of moderate technical complexity.
- Uses discretion and independent judgment in claim handling
- Possesses functional knowledge and skills reflective of fully competent practitioner.
- Identifies possibly suspicious claims
- Investigates, analyzes, evaluates and negotiates personal and/or commercial lines claims of minimal to moderate complexity.
- Responsible for all aspects of each claim, including informal hearings, arbitrations and small claims litigation and maintaining a high level of productivity, confidentiality and customer service.
- Implement and coordinate the most effective management techniques to mitigate loss and expense payments.
- Settlement and reserving authority levels are moderate.
- Take recorded statements
- Work with the Special Investigations Unit to resolve and negotiate settlement
- May be required to have and maintain sufficient home-based internet connection

Position Requirements

Essential Skills and Experience:
- Bachelors Degree or equivalent experience.
- 1 - 3 years claims experience
- Possesses strong customer service skills and behaviors
- Makes decisions in an informed, confident and timely manner
- Maintains constructive working relationships despite differing perspectives
- Strong organizational and time management skills
- Ability to negotiate skillfully in difficult situations with both internal and external groups. Demonstrates ability to win concessions without damaging relationships.
- Demonstrates strong written and verbal communication skills. Promotes and facilitates free and open communication.
- Understanding of applicable statutes, regulations and case law
- Thinks critically and anticipates, recognizes, identifies and develops solutions to problems in a timely manner.
- Easily adapts to new or different changing situations, requirements or priorities.
- Cultivates an environment of teamwork and collaboration
- Operates with latitude for un-reviewed action or decision.
- Computer experience (MS Office, excel, word, etc.
- Proficient using Claims systems (i.e. CSS, PMS, etc.)

Benefits To Joining The Hanover Team:

- Competitive Pay and Benefits

- Retirement/401(k) Program

- Beneficiary and Ability Assist Programs

- Travel Assistance Program

- Adoption Benefit

- Wellness Programs

- Matching Education Gifts Plan

- Employee Development/Education Assistance and Professional/Industry Designation Programs

- Generous "Time Off With Pay"

The Hanover Insurance Group, Inc. (NYSE: THG), based in Worcester, Mass., is the holding company for a group of insurers that includes The Hanover Insurance Company, also based in Worcester, Citizens Insurance Company of America, headquartered in Howell, Michigan, Chaucer Holdings PLC, based in London and their affiliates.
The Hanover offers a wide range of property and casualty products and services to businesses, individuals, and families through a select group of independent agents across the U.S., and has been meeting its obligations to its agent partners and their customers for nearly 160 years. The company is ranked among the top 25 property and casualty insurers in the country and maintains excellent ratings from A.M. Best, Standard & Poor’s and Moody’s.

EEO Statement
The Hanover Insurance Group provides equal opportunity for employment and promotion to all qualified employees and applicants. No person shall be discriminated against in employment on the basis of race, color, religion, gender, age, national origin, marital status, disability, sexual orientation, veteran status or any other status or condition protected by applicable federal or state statutes. The Company is committed to maintaining an environment in which all employees are treated equitably and given the opportunity to achieve their full potential in the workplace.

The Hanover Insurance Group does not accept unsolicited Agency resumes. The Hanover Insurance Group will not pay fees to any third party agency or firm that does not have a signed "Employment Agency Agreement" already on file with Human Resources - The Office of Talent Management.]]>http://jobs.hanover.com/job/Howell-PIPNo-Fault-Adjuster-Job-MI-48843/1894693/189469318946932012-06-14Hanover InsuranceClaimsfull-timeUSDstarting0BSHowell, MI, US
Job ID #: 3685 Location: Howell, MI
Functional Area: Customer Service SBU: 27102 - Commercial Lines Other
Position Type: Full - Time
Education Required: Bachelors Degree
Experience Required: 1 - 3 Years
Relocation Provided:

Job Description

Overview/Summary:
The Market Consolidation Representative assists the Market Consolidation Agents with all administrative work pertaining to the consolidation including, but not limited to, mailing letters, endorsing policies, processing cancellations and reinstatements, spreadsheet tracking maintenance, database updating with new records, policy status checks, managing letterhead and envelope supply, and securing and maintaining a contact list for each consolidation. Position responsibilities include time and project management skills, Hanover product and coverage knowledge, and the desire to build strong relationships with both our internal and external partners.

Responsibilities/Essential Functions:

- Provide timely, quality service to Agents, commercial policy holders, vendors and Market Consolidation Agents

- Responsible to compile communications, including but not limited to letters and reports to agents, customers, team members and other internal departments

- Documents activities using agency management techniques, procedures and systems

- Reviews data for completeness and gathers missing information when needed

- Completes certificate requests within service level expectations, when appropriate

- May meet with Agents, Small Commercial Sales Managers, and Branch Underwriters to explain the CL Customer Service Center program and maintain working relationship

- May assist in training other team members

- Prepare and send book consolidation letters using mail merge

- New consolidation administrative set-up

- Processes policy endorsements and performs some rating

- Creates new customer records in Access database and creates work items accordingly

Position Requirements

Education and Experience:

- College degree preferred

- Typically has 2 or more years of related experience in commercial rating or agency customer service preferred

- P&C License preferred candidate must have ability to obtain license within 90 days

Knowledge & Skills:

- Proficient in operating and interpreting proprietary software programs. Possesses the knowledge to access all applicable on-line resources

- Demonstrates strong written and oral communication skills including active listening skills with an ability to tailor the content to the specific audience

- Demonstrates professional telephone etiquette

- Demonstrates ability to work well within a team environment

- Completes timely processing of all mailings, internal referrals and tasks assigned via email or other methods

- Able to work independently and is self-motivated

- Assists Market Consolidation Agents with project management of all market consolidations

Competencies

- Problem Solving/Judgment - Thinks critically and anticipates, recognizes, identifies, and develops solutions to problems in a timely manner.

- Consultative - Uses professional or technical expertise to advise, intervene, and/or influence a customer or partner over whom there is no direct authority.

- Accountability - Proactively identifies present and future obstacles, issues, and opportunities; takes actions to address such obstacles, issues, and opportunities.

- Flexible and Agile - Easily adapts to new, different, or changing situations, requirements, or priorities. Has an understanding and appreciation of individual differences.

- Business Acumen - Demonstrates knowledge of the Personal Lines Business including product offerings, financial position, distribution channels and service strategies.

Benefits To Joining The Hanover Team:
- Competitive Pay and Benefits
- Retirement/401(k) Program
- Beneficiary and Ability Assist Programs
- Travel Assistance Program
- Adoption Benefit
- Wellness Programs
- Matching Education Gifts Plan
- Employee Development/Education Assistance and Professional/Industry Designation Programs
- Generous "Time Off With Pay"

The Hanover Insurance Group, Inc. (NYSE: THG), based in Worcester, Mass., is the holding company for a group of insurers that includes The Hanover Insurance Company, also based in Worcester; Citizens Insurance Company of America, headquartered in Howell, Mich., and their affiliates. The Hanover offers a wide range of property and casualty products and services to individuals, families and businesses through an extensive network of independent agents, and has been meeting its obligations to its agent partners and their customers for more than 150 years. Taken as a group, The Hanover ranks among the top 40 property and casualty insurers in the United States.

EEO Statement The Hanover Insurance Group provides equal opportunity for employment and promotion to all qualified employees and applicants. No person shall be discriminated against in employment on the basis of race, color, religion, gender, age, national origin, marital status, disability, sexual orientation, veteran status or any other status or condition protected by applicable federal or state statutes. The Company is committed to maintaining an environment in which all employees are treated equitably and given the opportunity to achieve their full potential in the workplace.

The Hanover Insurance Group does not accept unsolicited Agency resumes. The Hanover Insurance Group will not pay fees to any third party agency or firm that does not have a signed "Employment Agency Agreement" already on file with Human Resources - The Office of Talent Management.]]>http://jobs.hanover.com/job/Howell-CL-Market-Consolidation-Rep-Job-MI-48843/1882571/188257118825712012-06-14Hanover InsuranceCustomer Servicefull-timeUSDstarting0BSHowell, MI, US
Job ID #: 3616 Location: Howell, MI
Functional Area: Customer Service SBU: 27102 - Commercial Lines Other
Position Type: Full - Time
Education Required: Associates Degree
Experience Required: 1 - 3 Years
Relocation Provided: No

Job Description

“Our Policy is Performance”
Hanover Insurance is a winning company comprised of outstanding professionals focused on a single vision: to be the very best in our business. At The Hanover you will have the opportunity to:
Grow Your Career, Love What You Do and Be Valued for Your Contributions.

Apply today and discover:

*
Why, in 2010, we were recognized by The Boston Globe as a Top Places to Work and by Business Insurance as a Best Places to Work.
*
How we continue to grow stronger through acquisitions, increased product offerings and unparalleled credit rating agency upgrades in the industry.
*
How we build unique relationships with our Employees, Agent Partners and Customers.

The Hanover Insurance Group is seeking a Service Representative for our Howell, MI office.

The Service Representative is responsible for providing timely, quality service to Agents, commercial policy holders, and Service Agents in a multi-state territory.

This includes assisting with:

- Completing certificates of insurance and ID cards
- Managing incoming emails, faxes and mail

- Output assembly and mailings

- Providing back-up assistance to Service Agents as needed

Allocation of time per week:
Mail, faxes, email – 30% Misc. support to Service Agents and team – 45%

Primary Focus:

- Provide timely, quality service to Agents, commercial policy holders, vendors and Service Agents.

- May answer telephone inquiries from Commercial lines policy owners and Agents

- Handles incoming requests from customers and Agents regarding billing questions (i.e. misapplied funds, billing breakdowns, etc.), policy change requests and Certificates of Insurance. Enters information into multiple rating and policy issuance systems.

- Maintains accurate manual and procedural information.

- Assists with compiling communications, including letters and reports, to Agents, customers, team members and other internal departments.

- Assists in the documentation of activities using agency management techniques, procedures and systems. Reviews data for completeness and gathers missing information.

- Assists with the identification of opportunities for modified/additional insurance coverage and presents the opportunity to the Service Agents.

- Assists Service Agents with identification of risk exposures and obtains needed information from customer to sell a policy within underwriting appetite and guidelines.

- Completes certificate requests within service level expectations

Secondary Focus:

- Back-ups Service Agents on phone coverage
- Participates in industry organizations and events.
- May assist with creation and production of survey/reports that are used to evaluate department performance.

- May meet with Agents, Marketing Managers, and Branch Underwriters to explain the CL Customer Service Center program and maintain working relationship.

- May assist in training other team members.

Key Measures of Success:

- Service

- Quality

- Productivity

Position Requirements

Education and Experience

- College degree preferred

- Bilingual- Fluent Spanish and English preferred
- P&C Agent’s license preferred

- 2 or more years of related experience in Commercial Rating, Agency Customer Service preferred.

Knowledge & Skills:

- Proficient in operating and interpreting proprietary software programs. Possesses the knowledge to access all applicable on-line resources.
- Demonstrated strong written and oral communication skills including active listening skills with an ability to tailor the content to the specific audience.

- Demonstrated professional telephone etiquette.
- Demonstrated ability to work well within a team environment.

Benefits To Joining The Hanover Team:

- Competitive Pay and Benefits
- Retirement/401(k) Program

- Beneficiary and Ability Assist Programs
- Travel Assistance Program

- Adoption Benefit

- Wellness Programs

- Matching Education Gifts Plan

- Employee Development/Education Assistance and Professional/Industry Designation Programs
- Generous "Time Off With Pay"

The Hanover Insurance Group, Inc. (NYSE: THG), based in Worcester, Mass., is the holding company for a group of insurers that includes The Hanover Insurance Company, also based in Worcester; Citizens Insurance Company of America, headquartered in Howell, Mich., and their affiliates. The Hanover offers a wide range of property and casualty products and services to individuals, families and businesses through an extensive network of independent agents, and has been meeting its obligations to its agent partners and their customers for more than 150 years. Taken as a group, The Hanover ranks among the top 40 property and casualty insurers in the United States.

EEO Statement The Hanover Insurance Group provides equal opportunity for employment and promotion to all qualified employees and applicants. No person shall be discriminated against in employment on the basis of race, color, religion, gender, age, national origin, marital status, disability, sexual orientation, veteran status or any other status or condition protected by applicable federal or state statutes. The Company is committed to maintaining an environment in which all employees are treated equitably and given the opportunity to achieve their full potential in the workplace.

The Hanover Insurance Group does not accept unsolicited Agency resumes. The Hanover Insurance Group will not pay fees to any third party agency or firm that does not have a signed "Employment Agency Agreement" already on file with Human Resources - The Office of Talent Management.]]>http://jobs.hanover.com/job/Howell-Service-Representative-Job-MI-48843/1882572/188257218825722012-06-14Hanover InsuranceCustomer Servicefull-timeUSDstarting0BSHowell, MI, US
Job ID #: 3613 Location: Howell, MI
Functional Area: Customer Service SBU: 27102 - Commercial Lines Other
Position Type: Full - Time
Education Required: Associates Degree
Experience Required: 1 - 3 Years
Relocation Provided: No

Job Description

The Hanover is seeking an experienced Insurance Specialist for our Commercial Lines Division in our Howell, MI Office.

“Our Policy is Performance”
Hanover Insurance is a winning company comprised of outstanding professionals focused on a single vision: to be the very best in our business. At The Hanover you will have the opportunity to:
Grow Your Career, Love What You Do and Be Valued for Your Contributions.
Apply today and discover:

- Why, in 2010, we were recognized by The Boston Globe as a Top Places to Work and by Business Insurance as a Best Places to Work.

- How we continue to grow stronger through acquisitions, increased product offerings and unparalleled credit rating agency upgrades in the industry.

- How we build unique relationships with our Employees, Agent Partners and Customers. …what it’s like to work for the best insurance company in the industry!!!

Position Overview/Summary:
The CL Insurance Specialist is responsible for managing customer contact and for providing timely, quality service to Agents, commercial policy holders, and vendors by phone in a multi-state territory. This includes making policy changes, explaining coverage, updating company records and may include underwriting small business policies.

Responsibilities/Essential Functions: Primary Focus
- Answers telephone, email and fax inquiries from Commercial lines policy owners and Agents. Interprets and explains policy coverage; counsels, educates and provides accurate insurance advice through researching and resolving problems.
- Handles incoming calls from customers and Agents regarding moderate to complex billing questions (i.e. misapplied funds, billing breakdowns, etc.), coverage questions, policy change requests and Certificates of Insurance. Enters information into multiple rating and policy issuance systems.
- Initiates calls to customers for the purpose of retaining their business, offering optional limits and deductibles and gathering information to properly assess the insurance exposures and risks. May include assignment of specific policies or accounts.
- Generates new business development through account rounding opportunities within underwriting appetitive and guidelines.
- Enters information into multiple rating and policy issuance systems.
- Participates in service meetings, training and project work as assigned.
- Maintains accurate manual and procedural information.
- Compiles communications, including letters and reports, to Agents, customers, team members and other internal departments.
- Underwrites risk (selection and rejection within authority level) of policy changes and each time there is communication with the customer. Under moderate supervision and working within specific limits of authority, obtains information about the customers operations throughout the policy term.
- Documents activities using agency management techniques, procedures and systems. Reviews data for completeness and gathers missing information.
- Be able to make outbound calls to current customers to review current coverages, upsell additional coverages and limits and obtain leads for cross-sell opportunities.
- Identifies opportunities for modified/additional insurance coverage and presents the opportunity to the customer.

Secondary Focus
- Participates in industry organizations and events.
- May create and produce survey/reports that are used to evaluate department performance.
- May meet with Agents, Marketing Managers, and Branch Underwriters to explain the CL Customer Service Center program and maintain working relationship.
- May assist in training other team members.

Key Measures of Success
- Service Responsiveness and First Call Resolution
- Exceptional quality results
- Improved retention

Position Requirements

Required Skills and Experience: Education and Experience:
- College degree preferred but not required
- P&C Agent’s license (must be acquired within 90 days of hire). Completion of annual continuing education requirements to maintain license is required.
- Typically has 2 or more years of related experience in Commercial Rating, Agency Customer Service or Sales preferred.

Knowledge & Skills:
- Knowledge of commercial lines coverage forms, product, rate filings, pricing tools and underwriting criteria. Knowledge of state laws, rules and regulations in assigned territory.
- Proficient in operating and interpreting proprietary software programs. Possesses the knowledge to access all applicable on-line resources.
- Demonstrated strong written and oral communication skills including active listening skills with an ability to tailor the content to the specific audience.
- Preferred understanding branch/regional office and Service Center practices, policies and workflows.
- Demonstrated professional telephone etiquette.
- Demonstrated ability to work well within a team environment.

Physical Demands and Work Environment:
- Ability to use a personal computer and other standard office equipment
- Ability to work in a fast paced or stressful environment
- Ability to travel as necessary
- Ability to sit and/or stand for extended periods
- Required to work on-site
- Ability to work cooperatively

Benefits To Joining The Hanover Team:

- Competitive Pay and Benefits

- Retirement/401(k) Program

- Beneficiary and Ability Assist Programs

- Travel Assistance Program

- Adoption Benefit

- Wellness Programs

- Matching Education Gifts Plan

- Employee Development/Education Assistance and Professional/Industry Designation Programs <
li> Generous "Time Off With Pay"

The Hanover Insurance Group, Inc. (NYSE: THG), based in Worcester, Mass., is the holding company for a group of insurers that includes The Hanover Insurance Company, also based in Worcester; Citizens Insurance Company of America, headquartered in Howell, Mich., and their affiliates. The Hanover offers a wide range of property and casualty products and services to individuals, families and businesses through an extensive network of independent agents, and has been meeting its obligations to its agent partners and their customers for more than 150 years. Taken as a group, The Hanover ranks among the top 40 property and casualty insurers in the United States.

EEO Statement The Hanover Insurance Group provides equal opportunity for employment and promotion to all qualified employees and applicants. No person shall be discriminated against in employment on the basis of race, color, religion, gender, age, national origin, marital status, disability, sexual orientation, veteran status or any other status or condition protected by applicable federal or state statutes. The Company is committed to maintaining an environment in which all employees are treated equitably and given the opportunity to achieve their full potential in the workplace.

The Hanover Insurance Group does not accept unsolicited Agency resumes. The Hanover Insurance Group will not pay fees to any third party agency or firm that does not have a signed "Employment Agency Agreement" already on file with Human Resources - The Office of Talent Management.]]>http://jobs.hanover.com/job/Howell-Commercial-Lines-Insurance-Specialist-Job-MI-48843/1882573/188257318825732012-06-14Hanover InsuranceCustomer Servicefull-timeUSDstarting0BSHowell, MI, US
Job ID #: 3430 Location: Howell, MI
Functional Area: Customer Service SBU: 22001 - Personal Lines Operations
Position Type: Full - Time
Education Required: High School Diploma
Experience Required: Less than 1 year
Relocation Provided:

Job Description

The Hanover is seeking an experienced Call Center Insurance Service Professional in our Personal Lines Division in Howell, MI.

As a member of The Hanover Customer Service Center Team, you will work with our independent agents and their customers to create an outstanding service experience. This exciting position includes responsibilities in the areas of sales and service, with inbound and outbound call responsibilities. By joining The Hanover Team, you can expect to take part in a comprehensive training program that will position you for success. You will learn functions across the Personal Lines business that will position you for a wide range of career growth and continued personal development.

In this position, key job duties include:
- Receiving inbound calls to assist agents and insureds with underwriting, process and billing inquires while making changes to policies as needed
- Providing recommendations and selling additional (cross-selling) or increased coverage (up-selling) in appropriate situations and within specified underwriting guidelines
- Interpreting and verifying policy coverages, changes, renewals and new business transactions
- Providing insurance quotes to agents and policyholders
- Processing policy transactions
- Researching and reconciling direct billing records
- Reviewing incoming correspondence and drafting written communications in response to service requests
- Completing outbound calls to complete research and follow-up activity on additional policy details
- Making internal recommendations related to systems, procedures and workflows to gain efficiencies and meet changing customer needs
- Acting as a liaison with departments to resolve identified service issues

The Hanover is dedicated to your ongoing growth and development. As a result, you can expect to take part in a comprehensive training program that will provide you with skills to be successful in your new role. This includes the opportunity to obtain your Property and Casualty License within 45 business days of hire.

By becoming a fully training Insurance Services Professional, you will acquire a unique and broad skill set that provides you the opportunity to maximize your career potential and explore a wide range of The Hanover’s exciting growth and career paths.

Position Requirements

Our Call Center is open from 8:00AM to 9:00PM weekdays and 8:00AM to 5:00PM on Saturdays. As a result, flexible schedules are available for individuals who are able to commit to early evening hours and Saturdays on a rotational basis.

To be a strong candidate considered for our team, we primarily look for:
- Bachelor’s Degree
- A Property Casualty License (or ability to obtain a license within 45 business days of hire)
- Two to three years experience in a sales or service environment
- Exceptional customer service and phone skills
- Ability to perform multiple tasks
- Ability to commit to Customer Service Center Training program and call center schedule

Benefits To Joining The Hanover Team:

- Competitive Pay and Benefits

- Retirement Savings Plan: 401(k) Program with Company Match with additional Company contributions
- Beneficiary and Ability Assist Programs

- Travel Assistance Program

- Adoption Benefit

- Wellness Programs

- Matching Education Gifts Plan

- Employee Development and Education Assistance and Professional and Industry Designation Programs
- Generous "Time Off With Pay"

The Hanover Insurance Group, Inc. (NYSE: THG), based in Worcester, Massachusetts, is the holding company for a group of insurers that includes The Hanover Insurance Company, also based in Worcester; Citizens Insurance Company of America, headquartered in Howell, Michigan, and their affiliates. The Hanover offers a wide range of property and casualty products and services to individuals, families and businesses through an extensive network of independent agents, and has been meeting its obligations to its agent partners and their customers for more than 150 years. Taken as a group, The Hanover ranks among the top 40 Property and Casualty insurers in the United States.

EEO Statement The Hanover Insurance Group provides equal opportunity for employment and promotion to all qualified employees and applicants. No person shall be discriminated against in employment on the basis of race, color, religion, gender, age, national origin, marital status, disability, sexual orientation, veteran status or any other status or condition protected by applicable federal or state statutes. The Company is committed to maintaining an environment in which all employees are treated equitably and given the opportunity to achieve their full potential in the workplace.

The Hanover Insurance Group does not accept unsolicited Agency resumes. The Hanover Insurance Group will not pay fees to any third party agency or firm that does not have a signed "Employment Agency Agreement" already on file with Human Resources - The Office of Talent Management.]]>http://jobs.hanover.com/job/Howell-Insurance-Service-Professional-Job-MI-48843/1761973/176197317619732012-06-14Hanover InsuranceCustomer Servicefull-timeUSDstarting0BSHowell, MI, US
Job ID #: 2832 Location: Howell, MI
Functional Area: Customer Service SBU: 27100 - Commercial Lines Operations
Position Type: Full - Time
Education Required: Associates Degree
Experience Required: 1 - 3 Years
Relocation Provided: No

Job Description

“Our Policy is Performance”

Hanover Insurance is a winning company comprised of outstanding professionals focused on a single vision: to be the very best in our business. At The Hanover you will have the opportunity to: Grow Your Career, Love What You Do and Be Valued for Your Contributions.

Apply today and discover:

- Why, in 2010, we were recognized by The Boston Globe as a Top Places to Work and by Business Insurance as a Best Places to Work.

- How we continue to grow stronger through acquisitions, increased product offerings and unparalleled credit rating agency upgrades in the industry.

- How we build unique relationships with our Employees, Agent Partners and Customers.
…what it’s like to work for the best insurance company in the industry!!!

The Hanover Insurance Group is seeking Service Operations Professionals across several areas of our business within the Howell, MI office.

Overview/Summary:
The Service Operations Professional (SOP) opportunities provide hands-on experience in an insurance company through immersion in one of our open service and operational roles. Our SOP Opportunities may be within the Commercial Lines, Personal Lines, or Claims business units, while providing cross functional learning opportunities and visibility throughout the enterprise. These roles are ideal for recent college graduates with either an Associates or Bachelors degree or for experienced service professionals, looking to develop technical skill sets and business acumen while practically applying this knowledge within the business. SOP employees will have incredible exposure to agencies, internal stakeholders, and/or insured parties alike.

Responsibilities:
- Provide customers/clients with consistently high levels of service to meet or exceed their needs
- Counsel, educate, and provide accurate insurance advice and solutions to clients, customers, and/or coworkers through research and established guidelines
- Research, gather, and analyze data toward recommendations and problem resolution
- Accurately relay information and make involved decisions using established guidelines, procedures, and philosophies
- Research/reconcile missing or inaccurate data within established authority limits
- Make suggestions regarding workflow and workflow improvement to gain process efficiencies and meet changing customer needs
- Provide The Hanover experience to all customers, internal and external
- Other duties as assigned

Position Requirements

- Associates or Bachelors Degree required
- Strong written and verbal communication skills required
- Critical thinking, problem-solving, and analytical skills
- High level of professionalism, ability to follow-up, and a customer service orientation
- Strong multi-tasking ability, organizational and time management skills
- Computer/technical skills
- Adaptability – quick learner, results-oriented
- Ability to earn Property and Casualty License and sales experience a plus

Benefits To Joining The Hanover Team:

- Competitive Pay and Benefits

- Retirement/401(k) Program

- Beneficiary and Ability Assist Programs

- Travel Assistance Program

- Adoption Benefit

- Wellness Programs

- Matching Education Gifts Plan

- Employee Development/Education Assistance and Professional/Industry Designation Programs

- Generous "Time Off With Pay"

The Hanover Insurance Group, Inc. (NYSE: THG), based in Worcester, Mass., is the holding company for a group of insurers that includes The Hanover Insurance Company, also based in Worcester; Citizens Insurance Company of America, headquartered in Howell, Mich., and their affiliates. The Hanover offers a wide range of property and casualty products and services to individuals, families and businesses through an extensive network of independent agents, and has been meeting its obligations to its agent partners and their customers for more than 150 years. Taken as a group, The Hanover ranks among the top 40 property and casualty insurers in the United States.

EEO Statement
The Hanover Insurance Group provides equal opportunity for employment and promotion to all qualified employees and applicants. No person shall be discriminated against in employment on the basis of race, color, religion, gender, age, national origin, marital status, disability, sexual orientation, veteran status or any other status or condition protected by applicable federal or state statutes. The Company is committed to maintaining an environment in which all employees are treated equitably and given the opportunity to achieve their full potential in the workplace.

The Hanover Insurance Group does not accept unsolicited Agency resumes. The Hanover Insurance Group will not pay fees to any third party agency or firm that does not have a signed "Employment Agency Agreement" already on file with Human Resources - The Office of Talent Management.]]>http://jobs.hanover.com/job/Howell-Service-Operations-Professional-Job-MI-48843/1420874/142087414208742012-06-14Hanover InsuranceCustomer Servicefull-timeUSDstarting0BSHowell, MI, US
Job ID #: 3522 Location: Howell, MI
Functional Area: Claims SBU: 85100 - Risk Management Claims
Position Type: Full - Time
Education Required: Bachelors Degree
Experience Required: None
Relocation Provided: No

Job Description

“Our Policy is Performance”

Hanover Insurance is a winning company comprised of outstanding professionals focused on a single vision: to be the very best in our business. At The Hanover you will have the opportunity to: Grow Your Career, Love What You Do and Be Valued for Your Contributions.

Apply today and discover:

- Why, in 2010, we were recognized by The Boston Globe as a Top Places to Work and by Business Insurance as a Best Places to Work.

- How we continue to grow stronger through acquisitions, increased product offerings and unparalleled credit rating agency upgrades in the industry.

- How we build unique relationships with our Employees, Agent Partners and Customers.
…what it’s like to work for the best insurance company in the industry!!!

The Hanover & Citizens Insurance is seeking 2 Inside Property Adjusters in our Howell, MI office. One position will focus on property theft, including fraud investigations. The second will focus on Commercial Property claims.

Position Overview/Summary:
Responsible for coverage determination, investigation, evaluation, negotiation and final resolution of first party property claims that do not require field inspection. Claim assignments are regional and involve both personal and commercial customers. Assignments are managed in accordance with involved policy provisions, state regulations and prescribed adjusting best practices. Required state licenses must be obtained and kept current.

Responsibilities/Essential Functions:
- Works within specific limits and authority on assignments of moderate technical complexity.
- Uses discretion and independent judgment in claim handling
- Oversight of independent adjusters
- Possesses functional knowledge and skills reflective of fully competent practitioner.
- Identifies possibly suspicious claims
- Investigates, analyzes, evaluates and negotiates personal and commercial claims of minimal to moderate complexity.
- Responsible for managing all aspects of each claim and maintaining a high level of productivity, confidentiality and customer service.
- Must have an aptitude for damage scoping and estimating of repairs and the ability to acquire skills in the use of estimating software.
- Implement and coordinate the most effective management techniques to mitigate loss and expense payments.
- Settlement and reserving authority levels are moderate.

Position Requirements

Essential Skills and Experience:
- Bachelor's Degree or equivalent experience
- Dedicated to meeting the expectations and requirements of internal and external customers
- Makes decisions in an informed, confident and timely manner
- Maintains constructive working relationships despite differing perspectives
- Strong organizational and time management skills
- Ability to negotiate skillfully in difficult situations with both internal and external groups. Demonstrates ability to win concessions without damaging relationships.
- Understanding of applicable statutes, regulations and case law
- Thinks critically and anticipates, recognizes, identifies and develops solutions to problems in a timely manner.
- Easily adapts to new or different changing situations, requirements or priorities.
- Computer experience (MS Office, excel, word, etc)
- Proficient using Claims systems (i.e. CSS, PMS, etc.)

Physical demands & work environment:
- Ability to use a personal computer and other standard office equipment
- Ability to travel as necessary
- Ability to sit and/or stand for extended periods

Benefits To Joining The Hanover Team:

- Competitive Pay and Benefits

- Retirement/401(k) Program

- Beneficiary and Ability Assist Programs

- Travel Assistance Program

- Adoption Benefit

- Wellness Programs

- Matching Education Gifts Plan

- Employee Development/Education Assistance and Professional/Industry Designation Programs

- Generous "Time Off With Pay"

The Hanover Insurance Group, Inc. (NYSE: THG), based in Worcester, Mass., is the holding company for a group of insurers that includes The Hanover Insurance Company, also based in Worcester, Citizens Insurance Company of America, headquartered in Howell, Michigan, Chaucer Holdings PLC, based in London and their affiliates.
The Hanover offers a wide range of property and casualty products and services to businesses, individuals, and families through a select group of independent agents across the U.S., and has been meeting its obligations to its agent partners and their customers for nearly 160 years. The company is ranked among the top 25 property and casualty insurers in the country and maintains excellent ratings from A.M. Best, Standard & Poor’s and Moody’s.

EEO Statement
The Hanover Insurance Group provides equal opportunity for employment and promotion to all qualified employees and applicants. No person shall be discriminated against in employment on the basis of race, color, religion, gender, age, national origin, marital status, disability, sexual orientation, veteran status or any other status or condition protected by applicable federal or state statutes. The Company is committed to maintaining an environment in which all employees are treated equitably and given the opportunity to achieve their full potential in the workplace.

The Hanover Insurance Group does not accept unsolicited Agency resumes. The Hanover Insurance Group will not pay fees to any third party agency or firm that does not have a signed "Employment Agency Agreement" already on file with Human Resources - The Office of Talent Management.]]>http://jobs.hanover.com/job/Howell-Inside-Property-Adjuster-Job-MI-48843/1804523/180452318045232012-06-14Hanover InsuranceClaimsfull-timeUSDstarting0BSHowell, MI, US
Job ID #: 3492 Location: Howell, MI
Functional Area: Customer Service SBU: 22001 - Personal Lines Operations
Position Type: Full - Time
Education Required: Bachelors Degree
Experience Required: 1 - 3 Years
Relocation Provided:

Job Description

“Our Policy is Performance”

Hanover Insurance is a winning company comprised of outstanding professionals focused on a single vision: to be the very best in our business. At The Hanover you will have the opportunity to: Grow Your Career, Love What You Do and Be Valued for Your Contributions.

Apply today and discover:

- Why, in 2010, we were recognized by The Boston Globe as a Top Places to Work and by Business Insurance as a Best Places to Work.

- How we continue to grow stronger through acquisitions, increased product offerings and unparalleled credit rating agency upgrades in the industry.

- How we build unique relationships with our Employees, Agent Partners and Customers.
…what it’s like to work for the best insurance company in the industry!!!
The Hanover Insurance Group is seeking positive, energetic, top performing individuals who desire to build a strong foundation in Insurance.

Personal Lines Agency Service Track
As a member of the Personal Lines Agency Service Team, you will work with our independent agents and their customers to create an outstanding service experience. The Hanover is dedicated to your ongoing growth and development; by joining our Team, you can expect to take part in a comprehensive training program that will position you for success. This includes building key competencies such as service orientation, analytical and strategic thinking, communication and business consultation. Throughout your 2 year tenure, you will become a fully trained Agency Service Associate, learning functions across the Personal Lines business that will position you for a wide range of career growth and continued personal development and acquiring skill set that provides you the opportunity to maximize your career.

In this position, key job duties include:
- Answers and responds to telephone and email inquiries, requests for changes and information, and written correspondence received from customers/agents using established guidelines and techniques.
- Accurately relays information regarding coverage and rates using established underwriting guidelines including reinstatements.
- Provides agent direction and assistance in utilizing available on-line tools including: underwriting rate and rule manuals, TAP, and other on-line customer facing resources. Also includes entry and quoting assistance in Personal Lines and Commercial Lines Point-of-sale system. - Provides technical direction and assistance to agents in regard to password resets, resending uploads and downloads, checking Java PC settings, troubleshooting premium discrepancies and system errors.
- Researches/reconciles discrepancies in direct billing records such as misapplied payments, legal collections and EFT; makes policy payment plan changes as necessary.
- Tracks transaction history (phone, processing, follow-up) through proper documentation using call tracking systems and established guidelines.
- Effectively handles escalated phone calls by diffusing negative situations and resolving issues in a timely and effective manner.
- Is instrumental in the success of new hires/peers by handling assist calls and providing training/support by explaining procedures and displaying a positive work ethic.
- Other duties as assigned.

Position Requirements

Skills, Key Success Factors and Experience:
- Bachelor’s degree strongly preferred and 1-3 years related experience
- Proficient in computer applications.
- Strong written and verbal communication skills required
- Must be organized and highly detail oriented, with strong time management skills
- Strong multi-tasking ability
- Previous call/contact center experience a plus.

Benefits To Joining The Hanover Team:
- Competitive Pay and Benefits
- Retirement/401(k) Program
- Beneficiary and Ability Assist Programs
- Travel Assistance Program
- Adoption Benefit
- Wellness Programs
- Matching Education Gifts Plan
- Employee Development/Education Assistance and Professional/Industry Designation Programs
- Generous "Time Off With Pay"

The Hanover Insurance Group, Inc. (NYSE: THG), based in Worcester, Mass., is the holding company for a group of insurers that includes The Hanover Insurance Company, also based in Worcester; Citizens Insurance Company of America, headquartered in Howell, Mich., and their affiliates. The Hanover offers a wide range of property and casualty products and services to individuals, families and businesses through an extensive network of independent agents, and has been meeting its obligations to its agent partners and their customers for more than 150 years. Taken as a group, The Hanover ranks among the top 40 property and casualty insurers in the United States.

EEO Statement The Hanover Insurance Group provides equal opportunity for employment and promotion to all qualified employees and applicants. No person shall be discriminated against in employment on the basis of race, color, religion, gender, age, national origin, marital status, disability, sexual orientation, veteran status or any other status or condition protected by applicable federal or state statutes. The Company is committed to maintaining an environment in which all employees are treated equitably and given the opportunity to achieve their full potential in the workplace.

The Hanover Insurance Group does not accept unsolicited Agency resumes. The Hanover Insurance Group will not pay fees to any third party agency or firm that does not have a signed "Employment Agency Agreement" already on file with Human Resources - The Office of Talent Management.]]>http://jobs.hanover.com/job/Howell-Agency-Services-Assoc-Job-MI-48843/1812274/181227418122742012-06-14Hanover InsuranceCustomer Servicefull-timeUSDstarting0BSHowell, MI, US
Job ID #: 3454 Location: Howell, MI
Functional Area: Claims SBU: 85100 - Risk Management Claims
Position Type: Full - Time
Education Required: Masters Degree
Experience Required: 5 - 7 Years
Relocation Provided: No

Job Description

Citizens Insurance is seeking a Casualty Nurse in the Howell, MI office

Position Overview/Summary:
Provides claims adjusters and attorneys with detailed analysis of medical records and other pertinent medical information significant to allegations in PIP liability claims.

Responsibilities/Essential Functions:
Reviews, analyzes, and summarizes medical records and other pertinent documents
Researches current literature on medical issues and maintains reference library for adjusters and attorneys
Provides informed opinion on medical issues relating to causality, accepted standards of care and prognosis of alleged injuries/illnesses
Prepares exhibits for deposition, trial or mediation including charts, tables, graphs, power point presentations
Assists with the location, selection and preparation of medical expert witnesses and consultants and develops and maintains a network of such experts
Assists in the development of questioning for cross examination of opposing medical experts
Provides individualized training and development to adjusters and/or attorneys
Attends roundtables, mediations, facilitations, settlement conferences, deposition and trials as requested
Participates in special projects as requested
Participates actively with various vendors and or business partners

Position Requirements

Skills, Key Success Factors and Experience:
Registered nurse with 5+ years of clinical experience in acute or ambulatory healthcare setting
Law Degree or commensurate legal experience required
Advanced casualty claim knowledge
Knowledge of local and national healthcare information resources and medical experts
Knowledge of legal terminology and civil procedure
Strong inquiry, analytical and technical writing skills
Effective interpersonal communication skills
Organizational skills with regard to time management, task prioritization, and integration of information from a variety of sources
Fluent in English
Has a clear understanding of the scope of role responsibilities, possesses a high level of technical expertise commensurate with the business needs
Knowledge of technical materials, rules, procedures or facts required to effectively performing the role
Deals with members and co-workers in a tactful, cooperative and helpful manner, reacts positively to suggestions or instructions from others
Understands the potential issues involved in change within the organization and can adjust to the changing work environment
Proficient using the Internet, Microsoft Office, various vendor software products and have good typing ability

Benefits To Joining The Hanover Team:

- Competitive Pay and Benefits

- Retirement/401(k) Program

- Beneficiary and Ability Assist Programs

- Travel Assistance Program

- Adoption Benefit

- Wellness Programs

- Matching Education Gifts Plan

- Employee Development/Education Assistance and Professional/Industry Designation Programs

- Generous "Time Off With Pay"

The Hanover Insurance Group, Inc. (NYSE: THG), based in Worcester, Mass., is the holding company for a group of insurers that includes The Hanover Insurance Company, also based in Worcester; Citizens Insurance Company of America, headquartered in Howell, Mich., and their affiliates. The Hanover offers a wide range of property and casualty products and services to individuals, families and businesses through an extensive network of independent agents, and has been meeting its obligations to its agent partners and their customers for more than 150 years. Taken as a group, The Hanover ranks among the top 40 property and casualty insurers in the United States.

EEO Statement
The Hanover Insurance Group provides equal opportunity for employment and promotion to all qualified employees and applicants. No person shall be discriminated against in employment on the basis of race, color, religion, gender, age, national origin, marital status, disability, sexual orientation, veteran status or any other status or condition protected by applicable federal or state statutes. The Company is committed to maintaining an environment in which all employees are treated equitably and given the opportunity to achieve their full potential in the workplace.]]>http://jobs.hanover.com/job/Howell-Casualty-Nurse-PIP-LiabilityLegal-Nurse-Consultant-Job-MI-48843/1772413/177241317724132012-06-14Hanover InsuranceClaimsfull-timeUSDstarting0BSHowell, MI, US
Job ID #: 2761 Location: Minneapolis, MN
Functional Area: Underwriting SBU: 79300 - Commercial Lines Home Office
Position Type: Full - Time
Education Required: Bachelors Degree
Experience Required: 5 - 7 Years
Relocation Provided:

Job Description

Job Title: Marine Underwriting Specialist

Position Overview/Summary:

- Develop and grow assigned agency relationships

- Solicit new business opportunities and handle assigned renewal accounts

- Evaluate, underwrite and price inland marine business submitted to the Company within Company guidelines

- Achieve financial targets for overall growth and profitability

- New Business goals and underwriting authority level is commensurate with experience level

Responsibilities/Essential Funcions:

- Estimated time allocation (subject to change):

- Develop new business opportunities with new and existing agents

- Build defensible partnerships and promote the Hanover franchise (40%)

- Underwrite new business (25%)

- Underwrite renewal business and endorsements (15%)

- Individual development focused on developing underwriting expertise and strong agency management skills (20%

Scope of Position:

- New Business and Book of Business

- New Business expectations and overall Book of Business are at the average for all production positions in the Marine industry

- Underwriting Authority

- Generally has Level 2 Region Authority (per Commercial Marine Underwriting Authority guide) which is typical for the experienced technical Underwriter who has demonstrated ability to independently handle most accounts and agency relationships

Core responsibilities:

- Underwrite risk information to determine risk acceptability and communicate resulting decisions to agents

- Visit agencies to develop agency partnerships and agency management skills

- Business cultivation: seek out new opportunities with existing agents as well as new agency appointments

- Cross sell Hanover products with assigned agents, marketing inland marine products as well as promoting the Hanover franchise

- Coordinate business activities with other branch departments

- Develop and execute effective territory business plans

- Agency/territory management: manage agents in designated territory to ensure that targets for new business, renewal retention, loss ratio, and mix of business are achieved

Key Measures of Success (should align with goals):

- New business development/production

- Renewal retention

- Achievement of loss ratio targets

- Profitability

- Agency management (measured by the development and achievement of agency business plans)

- Support and promotion of enterprise initiatives (measured through successful cross selling and agency conversions)

Position Requirements

Required Skills, Key Competencies and Experience:

- 3-5+ years related insurance experience

- Understanding of broad underwriting principles, practices, procedures

- Strong analytical skills

- Effective communication skills

- Strong sales focus and marketing perspective

- BA/BS or equivalent

Physical Demands and Work Environment:

- Ability to use a personal computer and other standard office equipment

- Ability to travel as necessary

- Ability to operate a motor vehicle

- Ability to work in a fast-paced or stressful environment

- Ability to sit for extended periods

Benefits To Joining The Hanover Team:

- Competitive Pay and Benefits

- Retirement/401(k) Program

- Beneficiary and Ability Assist Programs

- Travel Assistance Program

- Adoption Benefit

- Wellness Programs

- Matching Education Gifts Plan

- Employee Development/Education Assistance and Professional/Industry Designation Programs

- Generous "Time Off With Pay"

The Hanover Insurance Group, Inc. (NYSE: THG), based in Worcester, Mass., is the holding company for a group of insurers that includes The Hanover Insurance Company, also based in Worcester; Citizens Insurance Company of America, headquartered in Howell, Mich., and their affiliates. The Hanover offers a wide range of property and casualty products and services to individuals, families and businesses through an extensive network of independent agents, and has been meeting its obligations to its agent partners and their customers for more than 150 years. Taken as a group, The Hanover ranks among the top 40 property and casualty insurers in the United States.

The Hanover Insurance Group does not accept unsolicited Agency resumes. The Hanover Insurance Group will not pay fees to any third party agency or firm that does not have a signed "Employment Agency Agreement" already on file with Human Resources - The Office of Talent Management.]]>http://jobs.hanover.com/job/Minneapolis-Underwriting-Specialist-Marine-Job-MN-55401/1420870/142087014208702012-06-14Hanover InsuranceUnderwritingfull-timeUSDstarting0BSMinneapolis, MN, US
Job ID #: 3076 Location: Itasca, IL
Functional Area: Claims SBU: 85101 - Risk CMI Claims
Position Type: Full - Time
Education Required: Bachelors Degree
Experience Required: 3 - 5 Years
Relocation Provided: No

Job Description

The Hanover Insurance Group is seeking a Worker's Compensation Adjuster in our Itasca, IL office

Position Overview/Summary:
Responsible for the investigation, negotiation and resolution of claims in accordance with policy provisions, best practices and jurisdictional requirements. Includes the input of claim data and guiding insureds and claimants through the claim process and options.

Responsibilities/Essential Functions:

- Must have or secure and maintain appropriate states adjuster license(s) and continuing education credits.
- Works within specific limits and authority on assignments of moderate technical complexity.
- Uses discretion and independent judgment in claim handling
- Possesses functional knowledge and skills reflective of fully competent practitioner.
- Identifies possibly suspicious claims
- Investigates, analyzes, evaluates and negotiates personal and/or commercial lines claims of minimal to moderate complexity.
- Responsible for managing all aspects of each claim, including informal hearings and small claims litigation and maintaining a high level of productivity, confidentiality and customer service.
- Implement and coordinate the most effective management techniques to mitigate loss and expense payments.
- Settlement and reserving authority levels are moderate.
- Take recorded statements
- May be required to have and maintain sufficient home-based internet connection

Position Requirements

Essential Skills and Experience:
Bachelors Degree or equivalent experience

- Typically has 3-5 years experience
- Possesses strong customer service skills and behaviors
- Makes decisions in an informed, confident and timely manner
- Maintains constructive working relationships despite differing perspectives
- Strong organizational and time management skills
- Ability to negotiate skillfully in difficult situations with both internal and external groups. Demonstrates ability to win concessions without damaging relationships.
- Demonstrates strong written and verbal communication skills. Promotes and facilitates free and open communication.
- Understanding of applicable statutes, regulations and case law
- Thinks critically and anticipates, recognizes, identifies and develops solutions to problems in a timely manner.
- Easily adapts to new or different changing situations, requirements or priorities.
- Cultivates an environment of teamwork and collaboration
- Operates with latitude for un-reviewed action or decision.
- Computer experience (MS Office, excel, word, etc)

Benefits To Joining The Hanover Team:

- Competitive Pay and Benefits

- Retirement/401(k) Program

- Beneficiary and Ability Assist Programs

- Travel Assistance Program

- Adoption Benefit

- Wellness Programs

- Matching Education Gifts Plan

- Employee Development/Education Assistance and Professional/Industry Designation Programs

- Generous "Time Off With Pay"

The Hanover Insurance Group, Inc. (NYSE: THG), based in Worcester, Mass., is the holding company for a group of insurers that includes The Hanover Insurance Company, also based in Worcester; Citizens Insurance Company of America, headquartered in Howell, Mich., and their affiliates. The Hanover offers a wide range of property and casualty products and services to individuals, families and businesses through an extensive network of independent agents, and has been meeting its obligations to its agent partners and their customers for more than 150 years. Taken as a group, The Hanover ranks among the top 40 property and casualty insurers in the United States.

EEO Statement
The Hanover Insurance Group provides equal opportunity for employment and promotion to all qualified employees and applicants. No person shall be discriminated against in employment on the basis of race, color, religion, gender, age, national origin, marital status, disability, sexual orientation, veteran status or any other status or condition protected by applicable federal or state statutes. The Company is committed to maintaining an environment in which all employees are treated equitably and given the opportunity to achieve their full potential in the workplace.]]>http://jobs.hanover.com/job/Itasca-Worker's-Compensation-Adjuster-Job-IL-60143/1567128/156712815671282012-06-14Hanover InsuranceClaimsfull-timeUSDstarting0BSItasca, IL, US
Job ID #: 3472 Location: Itasca, IL
Functional Area: Underwriting SBU: 49000 - Management Liability
Position Type: Full - Time
Education Required: Bachelors Degree
Experience Required: 3 - 5 Years
Relocation Provided:

Job Description

Sr. Underwriter – Management Liability, Hanover Professionals

Hanover Professionals, a member of The Hanover Insurance Group, is seeking a Sr. Underwriter for our Management Liability team.

Position Overview:
The Sr. Underwriter has direct responsibility for new business production, agency management, and key renewals with assigned agencies. The primary focus is to drive Management Liability middle market business with agents, and to build strong relationships with key specialty and multi-line agents to identify and write new middle market professional liability accounts.

Responsibilities:
- Responsible for the execution of Hanover Professionals’ strategy within the Premier (middle market ML) team. This may include triage of submission flow, review of risks to ensure Hanover is using capacity wisely and maintaining agency relationships, and attainment of profit and growth goals for the unit.
- Develop relationships with agents. Assist with driving new business flow using a solid understanding of the agents’ business plans and Hanover’s value proposition and strategy.
- Ensure that multi-line agents understand the direction of the professional liability market and underwriting standards and the Hanover’s new business risk profile to generate quality new business.
- Manage a portfolio of renewal business including underwriting and pricing, with a focus on retention.
- Achieve goals as outlined in the business plan for assigned agents around loss ratio, total written premium, new business, and renewal retention.
- Serve in a collaborative and open manner on a team consisting of other Underwriters, Underwriter Technicians, Customer Service personnel, etc. Proactively communicate with team members to achieve optimum business results.

Key Accountabilities and Deliverables (Measures)
- Retention Rate
- New Business
- Profitability/Loss Ratio
- Service
- Underwriting Quality
- Agency Relationships

Skills, Knowledge & Abilities
- Well developed technical underwriting expertise and negotiation skills. Ability to effectively assess risk required.
- In-depth knowledge of MPL regulatory guidelines. Market awareness of competitive conditions throughout the United States.
- Strong analytical and problem solving skills; able to identify, analyze and resolve issues. Attention to
- Excellent interpersonal and communication skills. Ability to effectively interact with all levels of Hanover's internal and external business partners.
- Effective in cultivating strong business relationships, able to identify potential obstacles and find common ground for pursuing business opportunities.
- Negotiation skills that can effectively influence and persuade others. Able to overcome objections, anticipate concerns, and work to overcome them.
- Ability to exercise independent judgment and make sound business decisions effectively.
- High degree of personal organization and time management skills. Ability to multi-task under tight timeline constraints, including ability to prioritize and perform successfully in a fast paced environment

Benefits To Joining The Hanover Team:
- Competitive Pay and Benefits
- Retirement/401(k) Program
- Beneficiary and Ability Assist Programs
- Travel Assistance Program
- Adoption Benefit
- Wellness Programs
- Matching Education Gifts Plan
- Employee Development/Education Assistance and Professional/Industry Designation Programs
- Generous "Time Off With Pay"

The Hanover Insurance Group, Inc. (NYSE: THG), based in Worcester, Mass., is the holding company for a group of insurers that includes The Hanover Insurance Company, also based in Worcester; Citizens Insurance Company of America, headquartered in Howell, Mich., and their affiliates. The Hanover offers a wide range of property and casualty products and services to individuals, families and businesses through an extensive network of independent agents, and has been meeting its obligations to its agent partners and their customers for more than 150 years. Taken as a group, The Hanover ranks among the top 40 property and casualty insurers in the United States.

EEO Statement: The Hanover Insurance Group provides equal opportunity for employment and promotion to all qualified employees and applicants. No person shall be discriminated against in employment on the basis of race, color, religion, gender, age, national origin, marital status, disability, sexual orientation, veteran status or any other status or condition protected by applicable federal or state statutes. The company is willing to provide reasonable accommodation to all qualified disabled persons in order to assist them in performing the essential functions of their positions. The Company is committed to maintaining an environment in which all employees are treated equally.

Position Requirements]]>http://jobs.hanover.com/job/Itasca-Sr-Specialty-Underwriter-IL-Job-IL-60143/1776259/177625917762592012-06-14Hanover InsuranceUnderwritingfull-timeUSDstarting0BSItasca, IL, US
Job ID #: 3519 Location: Itasca, IL
Functional Area: Underwriting SBU: 49004 - Hanover Professionals
Position Type: Full - Time
Education Required: Not Indicated
Experience Required: 1 - 3 Years
Relocation Provided: No

Job Description

Serves as integral member of the underwriting team by handling routine underwriting processing responsibilities including new business, adjustments, cancellations, financial statement inputs and file documentation. Provide day to day agent servicing and manage territory workflows. Responsible for delivery of a superior service experience to our agents. Supports underwriters by enabling them to focus on agency relationships and business development. Works with department leadership to facilitate continuous operational improvements.

The position reports to VP of A&E Underwriting for operational and underwriting guidance, respectively.
Responsibilities:

- Underwrite less complex renewal book; underwrite less complex new business within level of authority
- Data analysis / Documentation
- Account preparation: collection/analysis of data, line guide and authority and referral requirements
- Analysis work on new business: prepare and release quote or refer to Underwriter if applicable. Based on analysis of account, verify that all necessary documentation in the file.
- Renewal prep including determining need for and requesting additional info from agents; review information, verify that all necessary documentation in the file.
- Analyze case, present solutions for rush requests for new business and endorsements
- Provide basic coverage interpretations and advise on additional coverage needs
- Responding to account inquiries such as account status and billing issues
- Issue policies
- Manage account information: ensure accuracy of input into all appropriate systems
- Deliver quotes within 48 hours of receiving complete submission
- Maintain a high level of accuracy
Key Measures of Success
- New business processing & support territory growth
- Quality of book, adherence to guidelines, file documentation
- Profitability
- Service standards
- Feedback from underwriters and agents

Position Requirements

Required Skills and Experience:
- Associate’s degree or equivalent
- 2+ years of related insurance experience
- Fundamental understanding of underwriting concepts, practices, and procedures
- Robust functional knowledge of product offerings
- Strong analytical skills
- Strong organizational and time management skills
- Attention to detail
- Solid understanding of business technologies and workflows]]>http://jobs.hanover.com/job/Itasca-Underwriting-Associate-A&E-Job-IL-60143/1818257/181825718182572012-06-14Hanover InsuranceUnderwritingfull-timeUSDstarting0BSItasca, IL, US
Job ID #: 3375 Location: Chicago, IL
Functional Area: Claims SBU: 85100 - Risk Management Claims
Position Type: Full - Time
Education Required: Bachelors Degree
Experience Required: 1 - 3 Years
Relocation Provided:

Job Description

“Our Policy is Performance”

Hanover Insurance is a winning company comprised of outstanding professionals focused on a single vision: to be the very best in our business. At The Hanover you will have the opportunity to: Grow Your Career, Love What You Do and Be Valued for Your Contributions.

Apply today and discover:
- Why, in 2010, we were recognized by The Boston Globe as a Top Places to Work and by Business Insurance as a Best Places to Work.
- How we continue to grow stronger through acquisitions, increased product offerings and unparalleled credit rating agency upgrades in the industry.
- How we build unique relationships with our Employees, Agent Partners and Customers.
…what it’s like to work for the best insurance company in the industry!!!

The Hanover Insurance Group is seeking an Associate Auto Adjuster in our Itasca, IL office

Position Overview:
The Associate Auto Adjuster position offers an opportunity to learn the business from the ground up and demonstrate your ability and potential to become a future leader of the organization.

If you are an excellent communicator, an aggressive learner, and are naturally inquisitive we can help you gain the skills necessary to advance quickly in an industry that rewards continuous learning.

This is a great opportunity for new grads and those with retail experience!

Responsibilities:
Investigate claims, determine legal liability, resolve disputes, negotiate settlements and consult with a variety of other professionals (lawyers, medical professionals, engineers and small business owners) as well as with customers.

As an Associate Auto Adjuster, you will complete a comprehensive, multi-week paid training. You’ll have a mentor and go through on-the-job, classroom and online training. You’ll learn about many facets of the insurance industry as well as specific adjusting and/or appraising skills for a variety of claims submitted by customers.

Shift will be 9:30 - 6pm once training is concluded.

Position Requirements

Requirements:
The ideal candidates must possess solid analytical, investigative and problem-solving skills along with a passion for customer service. In addition, they should have:
- Bachelor's Degree in business, insurance, criminal justice or liberal arts – 2011 grads with business experience/exposure will be considered.
- GPA of 3.0 or higher
- Strong verbal and written communication skills
- Strong organizational and time management abilities
- Ability to think critically
- Good team player

Excellent Opportunity! Great Careers and Advancement! Excellent Pay and Benefits!

Benefits To Joining The Hanover Team:
- Competitive Pay and Benefits
- Retirement/401(k) Program
- Beneficiary and Ability Assist Programs
- Travel Assistance Program
- Adoption Benefit
- Wellness Programs
- Matching Education Gifts Plan
- Employee Development/Education Assistance and Professional/Industry Designation Programs
- Generous "Time Off With Pay"

The Hanover Insurance Group, Inc. (NYSE: THG), based in Worcester, Mass., is the holding company for a group of insurers that includes The Hanover Insurance Company, also based in Worcester, Citizens Insurance Company of America, headquartered in Howell, Michigan, Chaucer Holdings PLC, based in London and their affiliates.
The Hanover offers a wide range of property and casualty products and services to businesses, individuals, and families through a select group of independent agents across the U.S., and has been meeting its obligations to its agent partners and their customers for nearly 160 years. The company is ranked among the top 25 property and casualty insurers in the country and maintains excellent ratings from A.M. Best, Standard & Poor’s and Moody’s.

EEO Statement
The Hanover Insurance Group provides equal opportunity for employment and promotion to all qualified employees and applicants. No person shall be discriminated against in employment on the basis of race, color, religion, gender, age, national origin, marital status, disability, sexual orientation, veteran status or any other status or condition protected by applicable federal or state statutes. The Company is committed to maintaining an environment in which all employees are treated equitably and given the opportunity to achieve their full potential in the workplace.

The Hanover Insurance Group does not accept unsolicited Agency resumes. The Hanover Insurance Group will not pay fees to any third party agency or firm that does not have a signed "Employment Agency Agreement" already on file with Human Resources - The Office of Talent Management.]]>http://jobs.hanover.com/job/Chicago-Associate-Auto-Adjuster-Job-IL-60290/1731858/173185817318582012-06-14Hanover InsuranceClaimsfull-timeUSDstarting0BSChicago, IL, US
Job ID #: 3278 Location: Chicago, IL
Functional Area: Claims SBU: 85100 - Risk Management Claims
Position Type: Full - Time
Education Required: Bachelors Degree
Experience Required: None
Relocation Provided: No

Job Description

“Our Policy is Performance”

Hanover Insurance is a winning company comprised of outstanding professionals focused on a single vision: to be the very best in our business. At The Hanover you will have the opportunity to: Grow Your Career, Love What You Do and Be Valued for Your Contributions.

Apply today and discover:
- Why, in 2010, we were recognized by The Boston Globe as a Top Places to Work and by Business Insurance as a Best Places to Work.
- How we continue to grow stronger through acquisitions, increased product offerings and unparalleled credit rating agency upgrades in the industry.
- How we build unique relationships with our Employees, Agent Partners and Customers.
…what it’s like to work for the best insurance company in the industry!!!

The Hanover Insurance Group is seeking an Auto Adjuster for our Itasca, IL office. The ideal candidate will have a minimum of 1 year auto adjusting experience, and/or inexperienced candidate with a Bachelor's Degree.

Overview/Summary:
Responsible for the investigation, negotiation and resolution of claims in accordance with policy provisions, best practices and jurisdictional requirements. Includes the input of claim data and guiding insureds and claimants through the claim process and options. Includes taking recorded statements, identifying potential fraudulent claims and working with the Special Investigations Unit to resolve and negotiate settlement. Must have or secure and maintain appropriate states adjuster license(s) and continuing education credits.

Position Requirements

Essential Skills/Experience:

- Bachelors Degree preferred.

- 1 - 3 years claims adjusting experience preferred, ideally with an insurance carrier.

- Possesses strong customer service skills and behaviors.

- Makes decisions in an informed, confident and timely manner.

- Strong organizational and time management skills.

- Ability to negotiate skillfully in difficult situations with both internal and external groups.
- Demonstrates ability to win concessions without damaging relationships.

- Demonstrates strong written and verbal communication skills. Thinks critically and anticipates, recognizes, identifies and develops solutions to problems in a timely manner.

- Easily adapts to new or different changing situations, requirements or priorities.

- Cultivates an environment of teamwork and collaboration.

- Strong computer skills (MS Office, excel, word, etc) and experience using Claims systems desired.

Benefits To Joining The Hanover Team:

- Competitive Pay and Benefits

- Retirement/401(k) Program

- Beneficiary and Ability Assist Programs

- Travel Assistance Program

- Adoption Benefit

- Wellness Programs

- Matching Education Gifts Plan

- Employee Development/Education Assistance and Professional/Industry Designation Programs

- Generous "Time Off With Pay"

The Hanover Insurance Group, Inc. (NYSE: THG), based in Worcester, Mass., is the holding company for a group of insurers that includes The Hanover Insurance Company, also based in Worcester; Citizens Insurance Company of America, headquartered in Howell, Mich., and their affiliates. The Hanover offers a wide range of property and casualty products and services to individuals, families and businesses through an extensive network of independent agents, and has been meeting its obligations to its agent partners and their customers for more than 150 years. Taken as a group, The Hanover ranks among the top 40 property and casualty insurers in the United States.

EEO Statement
The Hanover Insurance Group provides equal opportunity for employment and promotion to all qualified employees and applicants. No person shall be discriminated against in employment on the basis of race, color, religion, gender, age, national origin, marital status, disability, sexual orientation, veteran status or any other status or condition protected by applicable federal or state statutes. The Company is committed to maintaining an environment in which all employees are treated equitably and given the opportunity to achieve their full potential in the workplace.]]>http://jobs.hanover.com/job/Itasca-Auto-Adjuster-Job-IL-60143/1670380/167038016703802012-06-14Hanover InsuranceClaimsfull-timeUSDstarting0BSChicago, IL, US
Job ID #: 3705 Location: Chicago, IL
Functional Area: Claims SBU: 85100 - Risk Management Claims
Position Type: Full - Time
Education Required: Bachelors Degree
Experience Required: 5 - 7 Years
Relocation Provided:

Job Description

The Hanover Insurance Group is growing!
We are now seeking a Unit Manager to support our Commercial General Liability Group in Itasca, IL. The Hanover is a leading regional provider of Property and Casualty insurance products for individuals, families and businesses. We offer a wide range of products and services through an extensive network of Independent Agents and rank among the top 35 Property and Casualty insurers in the United States.

The Boston Globe recently named Hanover the number one financial services business and the number five business in the state overall in its annual ranking of 100 top-performing publicly traded companies headquartered in Massachusetts.

Position Overview/Summary:
Responsible for daily oversight of the unit, manage and lead team of employees, and build a highly engaged workforce to achieve the key business strategies of the organization through effective front line claims handling. Demonstrate the knowledge and skills to deliver effective performance management, communication, relationship building, decision making, and customer service. Responsible for assessing the present and future resource needs for employees and provide the leadership, mentoring and guidance necessary to build and sustain a high performing workforce.

Responsibilities/Essential Functions:
-Ongoing activities associated with work product quality
-Accountable for monitoring and assessing employee performance through spot checks, file reviews, ad hoc reports and other methods. Provide feedback and coaching and take appropriate action.
-Track and monitor customer surveys to ensure employees are providing exceptional service.
-Solicit and act on internal customer feedback on escalated claims.
-Monitor and control expenses related to claim handling activities.
-Manage according to established expense, reserve and settlement authority levels.

Talent/Performance Management
-Responsible to monitor volume and business plans, make timely staffing recommendations within established models and participate in identifying the ideal candidate.
-Responsible to identify and provide developmental opportunities through coaching and mentoring.
-Recognizes opportunities for technical and industry training as part of a personal and professional development program.
-Work with employees on performance management by setting cascading goals, giving and receiving feedback, documenting and delivering performance reviews, addressing performance issues, creating and implementing development plans while conforming to policies and other internal procedures.
-Responsible for salary administration recommendations that are directly linked to individual performance.
-Utilizes technology and talent management to increase efficiency and scalability to support corporate growth and service initiatives. Daily oversight of resources, workflow and processes
-Direct day to day operations which include tracking measures, analyzing reports, and reinforcing goals.
-Develop, recommend and implement continuous improvement initiatives which result in cost effective enhancements in quality and service. Builds positive relationships with internal/external customers to accomplish organizational goals
-Identify key issues and communicate to the proper audience in an appropriate and timely manner.
-Act as an expert resource for direct reports, other teams, business units and claims leadership.
-Collaborate with Distribution by participating in marketing meetings, agency and insured visits and other supporting activities.
-May lead and/or participate in initiatives that support claims strategies and financial goals.

Position Requirements

Essential Skills and Experience:
-Must have extensive experience/knowledge in: litigation, complex claims and coverage
-Bachelors degree and prior management experience
-Effective problem solver, who anticipates issues, seeks out and analyzes information collaboratively to propose solutions. Takes ownership for a successful resolution.
-Anticipates needs of the customer and takes a proactive approach to ensure they are met.
-Hires and develops the right people in the right place at the right time to deliver exceptional claim handling results and quality service.
-Able to multi-task and reprioritize
-Effectively and creatively utilizes all resources (systems, people, etc.) to manage daily operations

Benefits To Joining The Hanover Team:

- Competitive Pay and Benefits

- Retirement/401(k) Program

- Beneficiary and Ability Assist Programs

- Travel Assistance Program

- Adoption Benefit

- Wellness Programs

- Matching Education Gifts Plan

- Employee Development/Education Assistance and Professional/Industry Designation Programs

- Generous "Time Off With Pay"

The Hanover Insurance Group, Inc. (NYSE: THG), based in Worcester, Mass., is the holding company for a group of insurers that includes The Hanover Insurance Company, also based in Worcester; Citizens Insurance Company of America, headquartered in Howell, Mich., and their affiliates. The Hanover offers a wide range of property and casualty products and services to individuals, families and businesses through an extensive network of independent agents, and has been meeting its obligations to its agent partners and their customers for more than 150 years. Taken as a group, The Hanover ranks among the top 40 property and casualty insurers in the United States.

EEO Statement
The Hanover Insurance Group provides equal opportunity for employment and promotion to all qualified employees and applicants. No person shall be discriminated against in employment on the basis of race, color, religion, gender, age, national origin, marital status, disability, sexual orientation, veteran status or any other status or condition protected by applicable federal or state statutes. The Company is committed to maintaining an environment in which all employees are treated equitably and given the opportunity to achieve their full potential in the workplace.]]>http://jobs.hanover.com/job/Chicago-Unit-Manager%2C-Commercial-General-Liability-Job-IL-60290/1894694/189469418946942012-06-14Hanover InsuranceClaimsfull-timeUSDstarting0BSChicago, IL, US
Job ID #: 3629 Location: Chicago, IL
Functional Area: Claims SBU: 85100 - Risk Management Claims
Position Type: Full - Time
Education Required: Not Indicated
Experience Required: Not Indicated
Relocation Provided:

Job Description

“Our Policy is Performance”

Hanover Insurance is a winning company comprised of outstanding professionals focused on a single vision: to be the very best in our business. At The Hanover you will have the opportunity to: Grow Your Career, Love What You Do and Be Valued for Your Contributions.

Apply today and discover:

- Why, in 2010, we were recognized by The Boston Globe as a Top Places to Work and by Business Insurance as a Best Places to Work.

- How we continue to grow stronger through acquisitions, increased product offerings and unparalleled credit rating agency upgrades in the industry.

- How we build unique relationships with our Employees, Agent Partners and Customers.
…what it’s like to work for the best insurance company in the industry!!!

The Hanover Insurance Group is seeking a Litigation Specialist handling Commercial General Liability claims in our Itasca, IL location.

Position Overview/Summary:
Responsible for the settlement of Commercial General Liability litigated cases, involving disputes over coverage, liability, and damages issues. This professional will gather the facts and analyze the statements/testimony and declaration of damages to develop claims resolution strategies. The same will be achieved through working in partnership with defense counsel to bring about a timely cost effective conclusion.

Responsibilities/Essential Functions:
Must have or secure and maintain appropriate states adjuster license (s) and continuing education credits.
Responsible for the settlement of CGL litigated cases, involving disputes over coverage, liability, and damages issues.
Gather the facts and analyze the statements/testimony and declaration of damages to develop claims resolution strategies.
Work in partnership with defense counsel and all other parties/vendors to bring about a timely cost effective conclusion.
Identifies possibly suspicious claims
Most experienced and knowledgeable of the staffs core adjusters.
Claims handled are transferred existing losses or first notice lawsuits over disputed issues of great complexity where the policyholders coverage is in question or the companys exposure exceeds the experience level of the Sr. CGL Adjuster.
These claims require the highest level of investigation, analysis, evaluation, and negotiation.
Responsible for all aspects of each claim, including informal hearings, arbitrations and claims litigation and maintaining a high level of productivity, confidentiality and customer service. Will be utilized as a technical resource by adjusters. Will represent the company at mediation, arbitration and trials.
Review and analyze contracts, leases, and identify risk transfer opportunities
Demonstrate ability to write positional coverage letters.
Manage litigation expenses.
Reports into Unit Manager

Position Requirements

Required Skills, Key Competencies and Experience:
Typically has 8+ years Commercial General Liability experience.
Bachelors degree or equivalent experience, industry designation preferred.
Dedicated to meeting the expectations and requirements of internal and external customers? Makes decisions in an informed, confident and timely manner
Maintains constructive working relationships despite differing perspectives
Considers the perspectives of others and gives them credibility
Strong organizational and time management skills
Ability to negotiate skillfully in difficult situations with both internal and external groups. Demonstrates ability to win concessions without damaging relationships.
Demonstrates strong written and verbal communication skills. Promotes and facilitates free and open communication.
Understanding of applicable statutes, regulations and case law
Thinks critically and anticipates, recognizes, identifies and develops solutions to problems in a timely manner.
Easily adapts to new or different changing situations, requirements or priorities.
Cultivates an environment of teamwork and collaboration
Operates with latitude for un-reviewed action or decision.

Benefits To Joining The Hanover Team:

- Competitive Pay and Benefits

- Retirement/401(k) Program

- Beneficiary and Ability Assist Programs

- Travel Assistance Program

- Adoption Benefit

- Wellness Programs

- Matching Education Gifts Plan

- Employee Development/Education Assistance and Professional/Industry Designation Programs

- Generous "Time Off With Pay"

The Hanover Insurance Group, Inc. (NYSE: THG), based in Worcester, Mass., is the holding company for a group of insurers that includes The Hanover Insurance Company, also based in Worcester; Citizens Insurance Company of America, headquartered in Howell, Mich., and their affiliates. The Hanover offers a wide range of property and casualty products and services to individuals, families and businesses through an extensive network of independent agents, and has been meeting its obligations to its agent partners and their customers for more than 150 years. Taken as a group, The Hanover ranks among the top 40 property and casualty insurers in the United States.

EEO Statement
The Hanover Insurance Group provides equal opportunity for employment and promotion to all qualified employees and applicants. No person shall be discriminated against in employment on the basis of race, color, religion, gender, age, national origin, marital status, disability, sexual orientation, veteran status or any other status or condition protected by applicable federal or state statutes. The company is willing to provide reasonable accommodation to all qualified disabled persons in order to assist them in performing the essential functions of their positions. The Company is committed to maintaining an environment in which all employees are treated equitably and given the opportunity to achieve in the workplace.]]>http://jobs.hanover.com/job/Chicago-Litigation-Specialist-%28Commercial-General-Liability%29-Job-IL-60290/1888513/188851318885132012-06-14Hanover InsuranceClaimsfull-timeUSDstarting0BSChicago, IL, US
Job ID #: 3575 Location: Chicago, IL
Functional Area: Claims SBU: 85100 - Risk Management Claims
Position Type: Full - Time
Education Required: Bachelors Degree
Experience Required: 5 - 7 Years
Relocation Provided: Yes

Job Description

“Our Policy is Performance”

Hanover Insurance is a winning company comprised of outstanding professionals focused on a single vision: to be the very best in our business. At The Hanover you will have the opportunity to: Grow Your Career, Love What You Do and Be Valued for Your Contributions.

Apply today and discover:

- Why, in 2010, we were recognized by The Boston Globe as a Top Places to Work and by Business Insurance as a Best Places to Work.

- How we continue to grow stronger through acquisitions, increased product offerings and unparalleled credit rating agency upgrades in the industry.

- How we build unique relationships with our Employees, Agent Partners and Customers.
…what it’s like to work for the best insurance company in the industry!!!

The Hanover Insurance Group is seeking a Unit Manager to oversee our Auto Property Damage unit in the Itasca, IL office

Position Overview/Summary:
Responsible for daily oversight of the Auto unit, manage and lead team of employees, and build a highly engaged workforce to achieve the key business strategies of the organization through effective front line claims handling. Demonstrate the knowledge and skills to deliver effective performance management, communication, relationship building, decision making, and customer service. Responsible for assessing the present and future resource needs for employees and provide the leadership, mentoring and guidance necessary to build and sustain a high performing workforce.

Responsibilities/Essential Functions:
- Ongoing activities associated with work product quality
- Accountable for monitoring and assessing employee performance through spot checks, file reviews, ad hoc reports and other methods. Provide feedback and coaching and take appropriate action.
- Track and monitor customer surveys to ensure employees are providing exceptional service.
- Solicit and act on internal customer feedback on escalated claims.
- Monitor and control expenses related to claim handling activities.
- Manage according to established expense, reserve and settlement authority levels.
- Talent/Performance Management
- Responsible to monitor volume and business plans, make timely staffing recommendations within established models and participate in identifying the ideal candidate.
- Responsible to identify and provide developmental opportunities through coaching and mentoring.
- Recognizes opportunities for technical and industry training as part of a personal and professional development program.
- Work with employees on performance management by setting cascading goals, giving and receiving feedback, documenting and delivering performance reviews, addressing performance issues, creating and implementing development plans while conforming to policies and other internal procedures.
- Responsible for salary administration recommendations that are directly linked to individual performance.
- Utilizes technology and talent management to increase efficiency and scalability to support corporate growth and service initiatives. Daily oversight of resources, workflow and processes
- Direct day to day operations which include tracking measures, analyzing reports, and reinforcing goals.
- Develop, recommend and implement continuous improvement initiatives which result in cost effective enhancements in quality and service. Builds positive relationships with internal/external customers to accomplish organizational goals
- Identify key issues and communicate to the proper audience in an appropriate and timely manner.
- Act as an expert resource for direct reports, other teams, business units and claims leadership.
- Collaborate with Distribution by participating in marketing meetings, agency and insured visits and other supporting activities.
- May lead and/or participate in initiatives that support claims strategies and financial goals.

Position Requirements

Essential Skills and Experience:

- Bachelors degree with related claims experience
- Effective problem solver, who anticipates issues, seeks out and analyzes information collaboratively to propose solutions. Takes ownership for a successful resolution.
- Anticipates needs of the customer and takes a proactive approach to ensure they are met.
- Hires and develops the right people in the right place at the right time to deliver exceptional claim handling results and quality service. -
- Able to multi-task and reprioritize
- Effectively and creatively utilizes all resources (systems, people, etc.) to manage daily operations

Benefits To Joining The Hanover Team:

- Competitive Pay and Benefits

- Retirement/401(k) Program

- Beneficiary and Ability Assist Programs

- Travel Assistance Program

- Adoption Benefit

- Wellness Programs

- Matching Education Gifts Plan

- Employee Development/Education Assistance and Professional/Industry Designation Programs

- Generous "Time Off With Pay"

EEO Statement
The Hanover Insurance Group provides equal opportunity for employment and promotion to all qualified employees and applicants. No person shall be discriminated against in employment on the basis of race, color, religion, gender, age, national origin, marital status, disability, sexual orientation, veteran status or any other status or condition protected by applicable federal or state statutes. The Company is committed to maintaining an environment in which all employees are treated equitably and given the opportunity to achieve their full potential in the workplace.]]>http://jobs.hanover.com/job/Chicago-Unit-Manager%2C-Auto-Property-Damage-Job-IL-60290/1833483/183348318334832012-06-14Hanover InsuranceClaimsfull-timeUSDstarting0BSChicago, IL, US
Job ID #: 3456 Location: Chicago, IL
Functional Area: Claims SBU: 85100 - Risk Management Claims
Position Type: Full - Time
Education Required: Bachelors Degree
Experience Required: 3 - 5 Years
Relocation Provided: No

Job Description

“Our Policy is Performance”

Hanover Insurance is a winning company comprised of outstanding professionals focused on a single vision: to be the very best in our business. At The Hanover you will have the opportunity to: Grow Your Career, Love What You Do and Be Valued for Your Contributions.

Apply today and discover:

- Why, in 2010, we were recognized by The Boston Globe as a Top Places to Work and by Business Insurance as a Best Places to Work.

- How we continue to grow stronger through acquisitions, increased product offerings and unparalleled credit rating agency upgrades in the industry.

- How we build unique relationships with our Employees, Agent Partners and Customers.
…what it’s like to work for the best insurance company in the industry!!!

The Hanover Insurance Group is seeking a Commercial General Liability Adjuster in our Itasca, IL location

Position Overview/Summary:
This position requires daily telephone contacts with the commercial line policyholders, risk managers, and agents. Fully responsible for the analysis, investigation, evaluation, negotiation and resolution of commercial claims requiring thorough investigations including telephone contacts with the involved parties; technical expertise and complex analysis. Claim assignments are multi-state and involve commercial customers.

Responsibilities/Essential Functions:
Must have or secure and maintain appropriate state adjuster license(s) and continuing education credits.
Handle commercial liability claims.
Works within significant limits and authority on assignments.
Uses discretion and independent judgment in claim handling
Identifies possibly suspicious claims
Possesses demonstrated technical knowledge and skills, including product and industry.
Claims handled may be of greater complexity and may require a higher level of investigation, analysis, evaluation and negotiation including interpretation of commercial coverages.
May be responsible for all aspects of each claim, including informal hearings, arbitrations and small claims litigation and maintaining a high level of productivity, confidentiality and customer service.
They may be used as a technical resource by adjusters. May represent the company at mediation, arbitration and trials.
May provide training and mentoring to adjusters. ? Assignments are broad in nature, usually requiring originality and ingenuity.
Review and analyze contracts, leases, and identify risk transfer opportunities
Write positional coverage letters.

Position Requirements

Required Skills, Key Competencies and Experience:

Typically has 3 to 5 years General Liability experience
Bachelors Degree or equivalent experience, industry designation preferred.
Dedicated to meeting the expectations and requirements of internal and external customers
Makes decisions in an informed, confident and timely manner
Maintains constructive working relationships despite differing perspectives
Considers the perspectives of others and gives them credibility
Strong organizational and time management skills
Ability to negotiate skillfully in difficult situations with both internal and external groups. Demonstrates ability to win concessions without damaging relationships.
Demonstrates strong written and verbal communication skills. Promotes and facilitates free and open communication.
Understanding of applicable statutes, regulations and case law
Thinks critically and anticipates, recognizes, identifies and develops solutions to problems in a timely manner.
Easily adapts to new or different changing situations, requirements or priorities.
Cultivates an environment of teamwork and collaboration
Operates with latitude for un-reviewed action or decision.
Computer experience (MS Office, excel, word, etc)? Proficient using Claims systems (i.e. CSS, PMS, HCS, etc.)
Ability to work in a paperless environment

Benefits To Joining The Hanover Team:

- Competitive Pay and Benefits

- Retirement/401(k) Program

- Beneficiary and Ability Assist Programs

- Travel Assistance Program

- Adoption Benefit

- Wellness Programs

- Matching Education Gifts Plan

- Employee Development/Education Assistance and Professional/Industry Designation Programs

- Generous "Time Off With Pay"

The Hanover Insurance Group, Inc. (NYSE: THG), based in Worcester, Mass., is the holding company for a group of insurers that includes The Hanover Insurance Company, also based in Worcester; Citizens Insurance Company of America, headquartered in Howell, Mich., and their affiliates. The Hanover offers a wide range of property and casualty products and services to individuals, families and businesses through an extensive network of independent agents, and has been meeting its obligations to its agent partners and their customers for more than 150 years. Taken as a group, The Hanover ranks among the top 40 property and casualty insurers in the United States.

EEO Statement
The Hanover Insurance Group provides equal opportunity for employment and promotion to all qualified employees and applicants. No person shall be discriminated against in employment on the basis of race, color, religion, gender, age, national origin, marital status, disability, sexual orientation, veteran status or any other status or condition protected by applicable federal or state statutes. The company is willing to provide reasonable accommodation to all qualified disabled persons in order to assist them in performing the essential functions of their positions. The Company is committed to maintaining an environment in which all employees are treated equitably and given the opportunity to achieve in the workplace.]]>http://jobs.hanover.com/job/Chicago-Commercial-General-Liability-Adjuster-Job-IL-60290/1850895/185089518508952012-06-14Hanover InsuranceClaimsfull-timeUSDstarting0BSChicago, IL, US
Job ID #: 3586 Location: Chicago, IL
Functional Area: Claims SBU: 85100 - Risk Management Claims
Position Type: Full - Time
Education Required: Bachelors Degree
Experience Required: 1 - 3 Years
Relocation Provided: No

Job Description

“Our Policy is Performance”

Hanover Insurance is a winning company comprised of outstanding professionals focused on a single vision: to be the very best in our business. At The Hanover you will have the opportunity to: Grow Your Career, Love What You Do and Be Valued for Your Contributions.

Apply today and discover:
- Why, in 2010, we were recognized by The Boston Globe as a Top Places to Work and by Business Insurance as a Best Places to Work.
- How we continue to grow stronger through acquisitions, increased product offerings and unparalleled credit rating agency upgrades in the industry.
- How we build unique relationships with our Employees, Agent Partners and Customers.
…what it’s like to work for the best insurance company in the industry!!!

The Hanover Insurance Group is seeking a Total Loss Support Administrator to support our Total Loss Adjusters for our Itasca, IL office.

Position Overview/Summary:
The Total Loss Support Administrator will support the Total Loss Adjusters in reducing storage and rental expenses, meeting state regulations, to achieve fair and equitable settlements and to provide exceptional service to customers whose vehicles have been declared a total loss due to a covered loss. Expert familiarity with the state laws governing title processing and the ability to manage a pending of salvage files.

Responsibilities/Essential Functions:

- Comprehend and communicate multiple jurisdictions titling procedures
- Works with several functions, departments, and support areas to expedite workflow, and to resolve any identified issues/problems. Redirects work to proper resource as necessary.
- Processes transaction items relating to the business unit served (e.g. incoming checks, outgoing payments, policy-related paperwork, state and federal filings, etc.).
- Types/enters data from source documents into automated company systems.
- Sorts document output. Sorts and distributes mail. Coordinates all faxes.
- Responds to various service inquiries via phone, fax, or e-mail from both internal and external customers.
- Responsible to follow up on claim diaries.
- Prints, orders and delivers various reports.
- Maintains filing systems and performs associated file retention activities (e.g. requesting files from archives or storage).
- Customer service skills including phone intensive follow up.

Position Requirements

Required Skills, Key Success Factors and Experience:

- High School graduate
- Typically has 5 or more years of direct job-related experience
- Proficiency in using computer applications
- Mathematical aptitude
- Excellent verbal/written communication skills
- Ability to prioritize
- Must be organized and highly detail oriented Strong analytical and problem-solving skills
- Strong focus on Customer Service
- Applies advanced skills to the full range of the position.
- Adapts procedures, processes and techniques to accomplish Position Requirements.
- Works under minimal supervision.
- Relies on experience and judgment to plan and accomplish assigned tasks and goals.

Benefits To Joining The Hanover Team:

- Competitive Pay and Benefits

- Retirement/401(k) Program

- Beneficiary and Ability Assist Programs

- Travel Assistance Program

- Adoption Benefit

- Wellness Programs

- Matching Education Gifts Plan

- Employee Development/Education Assistance and Professional/Industry Designation Programs

- Generous "Time Off With Pay"

The Hanover Insurance Group, Inc. (NYSE: THG), based in Worcester, Mass., is the holding company for a group of insurers that includes The Hanover Insurance Company, also based in Worcester; Citizens Insurance Company of America, headquartered in Howell, Mich., and their affiliates. The Hanover offers a wide range of property and casualty products and services to individuals, families and businesses through an extensive network of independent agents, and has been meeting its obligations to its agent partners and their customers for more than 150 years. Taken as a group, The Hanover ranks among the top 40 property and casualty insurers in the United States.

EEO Statement
The Hanover Insurance Group provides equal opportunity for employment and promotion to all qualified employees and applicants. No person shall be discriminated against in employment on the basis of race, color, religion, gender, age, national origin, marital status, disability, sexual orientation, veteran status or any other status of condition protected by applicable federal or state statutes. The company is willing to provide reasonable accommodation to all qualified disabled persons in order to assist them in performing the essential functions of their position. The Company is committed to maintaining an environment in which all employees are treated equitably and given the opportunity to achieve in the workplace.]]>http://jobs.hanover.com/job/Chicago-Total-Loss-Support-Adminstrator-Job-IL-60290/1850899/185089918508992012-06-14Hanover InsuranceClaimsfull-timeUSDstarting0BSChicago, IL, US
Job ID #: 3636 Location: Chicago, IL
Functional Area: Claims SBU: 85100 - Risk Management Claims
Position Type: Full - Time
Education Required: Bachelors Degree
Experience Required: 5 - 7 Years
Relocation Provided:

Job Description

“Our Policy is Performance”
Hanover Insurance is a winning company comprised of outstanding professionals focused on a single vision: to be the very best in our business. At The Hanover you will have the opportunity to: Grow Your Career, Love What You Do and Be Valued for Your Contributions.

Apply today and discover:

- Why, in 2010, we were recognized by The Boston Globe as a Top Places to Work and by Business Insurance as a Best Places to Work.

- How we continue to grow stronger through acquisitions, increased product offerings and unparalleled credit rating agency upgrades in the industry.

- How we build unique relationships with our Employees, Agent Partners and Customers.
…what it’s like to work for the best insurance company in the industry!!!

The Hanover Insurance Group has an opening for a Regional General Adjuster in Chicago, IL.

The Regional General Adjuster is fully responsible for the investigation, evaluation, negotiation, and resolution of property claims which are the most complex in coverage and represent the company's largest damage exposures. The claims could originate anywhere in the country and often require field consultation, field investigation and providing a high level of technical expertise to many professionals throughout the country. Must possess or secure and maintain appropriate state adjuster license(s) and continuing education credits.

Responsibilities/Essential Functions:
- Interpret and execute policies of higher level management.
- May lead quality file review teams.
- May publish white papers to set company wide policy on handling of certain large losses.
- Make decisions on how to utilize resources to meet goals and responsibilities set by higher level management.
- Accountable for making decisions that impact the short-term and long-term results of the company.
- May be subject matter expert (SME) to coordinate consistent countrywide handling of specific large losses
- Must possess or secure and maintain appropriate state adjuster license(s) and continuing education credits.
- Works with high authority limits on assignments reflecting a very high degree of technical complexity and coordination.
- Possesses a high and extensive level of technical knowledge and skills including product and industry.
- Negotiate settlements, mitigate losses, and control expenses on our company’s largest losses.
- Maintain a high level of communication with leadership.
- Responsible to provide consultation and participation in the development of large claim strategies handled by both independent and staff adjusters.

Position Requirements

Essential Skills and Experience
- Bachelors Degree
- 8 - 10 Years of Large/Complex Property Adjusting Experience
- Ability to understand and use MS Word and MS Excel
- Computerized estimating system - Xactimate
- Ability to travel on short notice.
- Ability to negotiate skillfully in difficult situations with both internal and external groups. Demonstrates ability to win concessions without damaging relationships.
- Understanding of applicable statutes, regulations and case law
- Thinks critically and anticipates, recognizes, identifies and develops solutions to problems in a timely manner.
- Easily adapts to new or different changing situations, requirements or priorities.
- Cultivates an environment of teamwork and collaboration

Physical demands & work environment:
- Ability to use a personal computer and other standard office equipment
- Ability to operate a motor vehicle
- Ability to travel as necessary
- Ability to climb a ladder to various heights, and maintain balance while performing work tasks

Benefits To Joining The Hanover Team:

- Competitive Pay and Benefits

- Retirement/401(k) Program

- Beneficiary and Ability Assist Programs

- Travel Assistance Program

- Adoption Benefit

- Wellness Programs

- Matching Education Gifts Plan

- Employee Development/Education Assistance and Professional/Industry Designation Programs

- Generous "Time Off With Pay"

The Hanover Insurance Group, Inc. (NYSE: THG), based in Worcester, Mass., is the holding company for a group of insurers that includes The Hanover Insurance Company, also based in Worcester, Citizens Insurance Company of America, headquartered in Howell, Michigan, Chaucer Holdings PLC, based in London and their affiliates.
The Hanover offers a wide range of property and casualty products and services to businesses, individuals, and families through a select group of independent agents across the U.S., and has been meeting its obligations to its agent partners and their customers for nearly 160 years. The company is ranked among the top 25 property and casualty insurers in the country and maintains excellent ratings from A.M. Best, Standard & Poor’s and Moody’s.

EEO Statement
The Hanover Insurance Group provides equal opportunity for employment and promotion to all qualified employees and applicants. No person shall be discriminated against in employment on the basis of race, color, religion, gender, age, national origin, marital status, disability, sexual orientation, veteran status or any other status or condition protected by applicable federal or state statutes. The Company is committed to maintaining an environment in which all employees are treated equitably and given the opportunity to achieve their full potential in the workplace.

The Hanover Insurance Group does not accept unsolicited Agency resumes. The Hanover Insurance Group will not pay fees to any third party agency or firm that does not have a signed "Employment Agency Agreement" already on file with Human Resources - The Office of Talent Management.]]>http://jobs.hanover.com/job/Chicago-Regional-General-Adjuster-Job-IL-60290/1874336/187433618743362012-06-14Hanover InsuranceClaimsfull-timeUSDstarting0BSChicago, IL, US
Job ID #: 3458 Location: Oklahoma City, OK
Functional Area: Claims SBU: 85100 - Risk Management Claims
Position Type: Full - Time
Education Required: Bachelors Degree
Experience Required: 5 - 7 Years
Relocation Provided: No

Job Description

“Our Policy is Performance”

Hanover Insurance is a winning company comprised of outstanding professionals focused on a single vision: to be the very best in our business. At The Hanover you will have the opportunity to: Grow Your Career, Love What You Do and Be Valued for Your Contributions.

Apply today and discover:

- Why, in 2010, we were recognized by The Boston Globe as a Top Places to Work and by Business Insurance as a Best Places to Work.

- How we continue to grow stronger through acquisitions, increased product offerings and unparalleled credit rating agency upgrades in the industry.

- How we build unique relationships with our Employees, Agent Partners and Customers.
…what it’s like to work for the best insurance company in the industry!!!

The Hanover Insurance Group has an opening for a field property adjuster in the Oklahoma City area.

Overview/Summary:
The outside property adjuster is responsible for handling property claims requiring field investigations and/or inspections. They must establish rapport with our insureds and maintain relationships with our agents, underwriters, contractors, restoration vendors, and experts. They are expected to know their territory, including the geography; regulations and the law as pertains to property claims; state and local public safety and regulatory agencies and officials; the insurance and legal climate; and public adjusters.

Responsibilities/Essential Functions:
- Investigate, evaluate, negotiate, and resolve homeowners and commercial property losses that require field handling due to severity, complexity or fraud issues.
- Position requires extensive face-to-face interaction with insureds, agents, preferred contractors/vendors, public adjusters and experts.
- Must have valid drivers license.
- Handle business interruption (BI) features in conjunction with BI specialists.
- Identifies possibly suspicious claims
- May be responsible for all aspects of each claim, including informal hearings, arbitrations, and claims litigation and maintaining a high level of productivity, confidentiality and customer service.
- Implement and coordinate the most effective management techniques to mitigate loss and expense payments.
- Settlement and reserving authority levels are moderate
- Required to have and maintain sufficient home-based internet connection.

Position Requirements

Essential Skills and Experience
- Ability to write damage estimates to structures, evaluate the amount of loss to personal property and business interruption losses.
- Communication, analytical, investigative and negotiation skills are essential.
- Thinks critically and anticipates, recognizes, identifies and develops solutions to problems in a timely manner.
- Ability to formulate sound expense, indemnity, and business judgment while supporting loss evaluations and presenting them effectively.
- High school diploma/GED required. Bachelor's degree with professional designations preferred.
- Must have or secure and maintain appropriate states adjuster license(s) and continuing education credits.
- Candidates should have 3-5+ years of estimating experience, as an adjuster or in restoration/contracting services
- In depth knowledge of both commercial and residential structures.
- Must be experienced in the use of computers including efficient keyboarding skills and working knowledge of Windows, Microsoft Word, Microsoft Outlook, Xactimate and Excel.
- A company car is provided and a valid state driver's license and clear MVR are necessary for employment.

Physical demands & work environment:
- Ability to use a personal computer and other standard office equipment
- Ability to travel as necessary
- Ability to sit and/or stand for extended periods
- Ability to operate a motor vehicle 4-5 hours per day and to get in and out of the vehicle numerous times during the day
- Ability to load and unload equipment and supplies weighing up to 30 pounds from a motor vehicle as needed to perform field work
- Ability to bend, walk, and climb for several consecutive hours while inspecting damaged buildings, often with utilities turned off or inoperable
- Ability to use a ladder safely to get onto a roof

Benefits To Joining The Hanover Team:

- Competitive Pay and Benefits

- Retirement/401(k) Program

- Beneficiary and Ability Assist Programs

- Travel Assistance Program

- Adoption Benefit

- Wellness Programs

- Matching Education Gifts Plan

- Employee Development/Education Assistance and Professional/Industry Designation Programs

- Generous "Time Off With Pay"

The Hanover Insurance Group, Inc. (NYSE: THG), based in Worcester, Mass., is the holding company for a group of insurers that includes The Hanover Insurance Company, also based in Worcester, Citizens Insurance Company of America, headquartered in Howell, Michigan, Chaucer Holdings PLC, based in London and their affiliates.
The Hanover offers a wide range of property and casualty products and services to businesses, individuals, and families through a select group of independent agents across the U.S., and has been meeting its obligations to its agent partners and their customers for nearly 160 years. The company is ranked among the top 25 property and casualty insurers in the country and maintains excellent ratings from A.M. Best, Standard & Poor’s and Moody’s.

EEO Statement
The Hanover Insurance Group provides equal opportunity for employment and promotion to all qualified employees and applicants. No person shall be discriminated against in employment on the basis of race, color, religion, gender, age, national origin, marital status, disability, sexual orientation, veteran status or any other status or condition protected by applicable federal or state statutes. The Company is committed to maintaining an environment in which all employees are treated equitably and given the opportunity to achieve their full potential in the workplace.

The Hanover Insurance Group does not accept unsolicited Agency resumes. The Hanover Insurance Group will not pay fees to any third party agency or firm that does not have a signed "Employment Agency Agreement" already on file with Human Resources - The Office of Talent Management.]]>http://jobs.hanover.com/job/Oklahoma-City-Outside-Property-Adjuster-Job-OK-73101/1772411/177241117724112012-06-14Hanover InsuranceClaimsfull-timeUSDstarting0BSOklahoma City, OK, US
Job ID #: 3457 Location: Tulsa, OK
Functional Area: Claims SBU: 85100 - Risk Management Claims
Position Type: Full - Time
Education Required: Bachelors Degree
Experience Required: 5 - 7 Years
Relocation Provided: No

Job Description

“Our Policy is Performance”

Hanover Insurance is a winning company comprised of outstanding professionals focused on a single vision: to be the very best in our business. At The Hanover you will have the opportunity to: Grow Your Career, Love What You Do and Be Valued for Your Contributions.

Apply today and discover:

- Why, in 2010, we were recognized by The Boston Globe as a Top Places to Work and by Business Insurance as a Best Places to Work.

- How we continue to grow stronger through acquisitions, increased product offerings and unparalleled credit rating agency upgrades in the industry.

- How we build unique relationships with our Employees, Agent Partners and Customers.
…what it’s like to work for the best insurance company in the industry!!!

The Hanover Insurance Group has an opening for a field property adjuster in the Tulsa area.

Overview/Summary:
The outside property adjuster is responsible for handling property claims requiring field investigations and/or inspections. They must establish rapport with our insureds and maintain relationships with our agents, underwriters, contractors, restoration vendors, and experts. They are expected to know their territory, including the geography; regulations and the law as pertains to property claims; state and local public safety and regulatory agencies and officials; the insurance and legal climate; and public adjusters.

Responsibilities/Essential Functions:
- Investigate, evaluate, negotiate, and resolve homeowners and commercial property losses that require field handling due to severity, complexity or fraud issues.
- Position requires extensive face-to-face interaction with insureds, agents, preferred contractors/vendors, public adjusters and experts.
- Must have valid drivers license.
- Handle business interruption (BI) features in conjunction with BI specialists.
- Identifies possibly suspicious claims
- May be responsible for all aspects of each claim, including informal hearings, arbitrations, and claims litigation and maintaining a high level of productivity, confidentiality and customer service.
- Implement and coordinate the most effective management techniques to mitigate loss and expense payments.
- Settlement and reserving authority levels are moderate
- Required to have and maintain sufficient home-based internet connection.

Position Requirements

Essential Skills and Experience
- Ability to write damage estimates to structures, evaluate the amount of loss to personal property and business interruption losses.
- Communication, analytical, investigative and negotiation skills are essential.
- Thinks critically and anticipates, recognizes, identifies and develops solutions to problems in a timely manner.
- Ability to formulate sound expense, indemnity, and business judgment while supporting loss evaluations and presenting them effectively.
- High school diploma/GED required. Bachelor's degree with professional designations preferred.
- Must have or secure and maintain appropriate states adjuster license(s) and continuing education credits.
- Candidates should have 3-5+ years of estimating experience, as an adjuster or in restoration/contracting services
- In depth knowledge of both commercial and residential structures.
- Must be experienced in the use of computers including efficient keyboarding skills and working knowledge of Windows, Microsoft Word, Microsoft Outlook, Xactimate and Excel.
- A company car is provided and a valid state driver's license and clear MVR are necessary for employment.

Physical demands & work environment:
- Ability to use a personal computer and other standard office equipment
- Ability to travel as necessary
- Ability to sit and/or stand for extended periods
- Ability to operate a motor vehicle 4-5 hours per day and to get in and out of the vehicle numerous times during the day
- Ability to load and unload equipment and supplies weighing up to 30 pounds from a motor vehicle as needed to perform field work
- Ability to bend, walk, and climb for several consecutive hours while inspecting damaged buildings, often with utilities turned off or inoperable
- Ability to use a ladder safely to get onto a roof

Benefits To Joining The Hanover Team:

- Competitive Pay and Benefits

- Retirement/401(k) Program

- Beneficiary and Ability Assist Programs

- Travel Assistance Program

- Adoption Benefit

- Wellness Programs

- Matching Education Gifts Plan

- Employee Development/Education Assistance and Professional/Industry Designation Programs

- Generous "Time Off With Pay"

The Hanover Insurance Group, Inc. (NYSE: THG), based in Worcester, Mass., is the holding company for a group of insurers that includes The Hanover Insurance Company, also based in Worcester, Citizens Insurance Company of America, headquartered in Howell, Michigan, Chaucer Holdings PLC, based in London and their affiliates.
The Hanover offers a wide range of property and casualty products and services to businesses, individuals, and families through a select group of independent agents across the U.S., and has been meeting its obligations to its agent partners and their customers for nearly 160 years. The company is ranked among the top 25 property and casualty insurers in the country and maintains excellent ratings from A.M. Best, Standard & Poor’s and Moody’s.

EEO Statement
The Hanover Insurance Group provides equal opportunity for employment and promotion to all qualified employees and applicants. No person shall be discriminated against in employment on the basis of race, color, religion, gender, age, national origin, marital status, disability, sexual orientation, veteran status or any other status or condition protected by applicable federal or state statutes. The Company is committed to maintaining an environment in which all employees are treated equitably and given the opportunity to achieve their full potential in the workplace.

The Hanover Insurance Group does not accept unsolicited Agency resumes. The Hanover Insurance Group will not pay fees to any third party agency or firm that does not have a signed "Employment Agency Agreement" already on file with Human Resources - The Office of Talent Management.]]>http://jobs.hanover.com/job/Tulsa-Outside-Property-Adjuster-Job-OK-74101/1772412/177241217724122012-06-14Hanover InsuranceClaimsfull-timeUSDstarting0BSTulsa, OK, US
Job ID #: 3582 Location: Santa Ana, CA
Functional Area: Underwriting SBU: 62406 - South California Branch
Position Type: Full - Time
Education Required: Bachelors Degree
Experience Required: 3 - 5 Years
Relocation Provided:

Job Description

The Hanover Insurance Group is seeking Middle Market Executive Sales Underwriter for the Southern CA office.

Position Overview/Summary:

Commercial Lines Middle Market Executive Sales Underwriters are responsible for driving Middle Market production and profitability by primarily focusing on five key areas:

- New Business production, Middle Market Renewals, representing and coordinating opportunities across the Commercial Lines franchise including Emerging Businesses, Agency/Producer Management and Niche Underwriting for applicable partner agents.
Responsibilities/Essential Functions:

- Identify, solicit, underwrite and sell new Middle Market accounts that align with Industry Segments, Niche and General Accounts appetite and mix goals.

- Accountable for managing the P&L for assigned portfolio.

- Manages portfolio mix in accordance with corporate and branch mix targets.

- Operates within scope of Letter of Authority for all underwriting decisions.

- Manages New Business pipeline to ensure a steady stream of targeted business opportunities and supports planning activities and relationship expectations.

- Provides clear and concise rating instructions for quotes prior to generating proposal for presentation to the agent.

- Underwrite and service renewal accounts in assigned portfolio, including adequately pricing the exposures appropriately to attain desired profit returns.

- Recognize and solicit up/cross-sell opportunities on new and renewal Middle Market accounts beyond Core MM capabilities; ensure account is handled appropriately across all coverage lines.

- Utilizes market and competitor information to enhance relationships and individual account decision making.

- Makes sales presentations to Agents and Customers on accounts greater than $75,000 in annual premium as appropriate and necessary.

- Utilize Industry Segment/Niche Leaders to augment sales process through enhanced knowledge transfer, strategic Producer visits/sales calls, and effective training sessions for both agents and customers, Expertise showcasing during marketing calls and/or direct sales presentations.

- Effectively utilize Claims and Loss Control to display service expertise and/or technical expertise to build confidence in customers and thus securing business.

- Manages agency plant to source targeted new business and exploit our capabilities and the agencies expertise.
Ili>Interacts and engages with Agents and customers to enhance the business relationship and improve yield and retention ratios.

- Responsible for agency profiling and subsequent marketing plan development to leverage skill/product/appetite set against the business profile of the agency.

- Build and manage agency production plan for middle market aligned with strategic direction of the Agency/Hanover Middle Market relationship.

- Recognize and capitalize on opportunities within an agency to utilize our value proposition to enhance agency economics, partner conversion and product specialization; leverage internal resources and Sr. Management as necessary to deliver value proposition to an Agent.

- Provide proper training and product knowledge transfer to existing and prospective agents so they can effectively sell Hanover as the go to market for their customers.

- Completes file documentation according to best practices guidelines.

Key Measures of Success:

- CL Middle Market New Business production.
- Production goals to be set individually but will generally range between $1.5-2.0M per underwriter depending on skill sets, territory, business make-up, etc, in order to meet or exceed the annual branch new business goals.

- Retention results of renewal book of approximately $5M, retention goal in line with annual plan.

- Loss ratio and controllable

Benefits To Joining The Hanover Team:

- Competitive Pay and Benefits

- Retirement/401(k) Program

- Beneficiary and Ability Assist Programs

- Travel Assistance Program

- Adoption Benefit

- Wellness Programs

- Matching Education Gifts Plan

- Employee Development/Education Assistance and Professional/Industry Designation Programs

- Generous "Time Off With Pay"

The Hanover Insurance Group, Inc. (NYSE: THG), based in Worcester, Mass., is the holding company for a group of insurers. The Hanover offers a wide range of property and casualty products and services to individuals, families and businesses through an extensive network of independent agents, and has been meeting its obligations to its agent partners and their customers for more than 150 years. Taken as a group, The Hanover ranks among the top 25 property and casualty insurers in the United States.

EEO Statement
The Hanover Insurance Group provides equal opportunity for employment and promotion to all qualified employees and applicants. No person shall be discriminated against in employment on the basis of race, color, religion, gender, age, national origin, marital status, disability, sexual orientation, veteran status or any other status or condition protected by applicable federal or state statutes. The Company is committed to maintaining an environment in which all employees are treated equitably and given the opportunity to achieve their full potential in the workplace.

The Hanover Insurance Group does not accept unsolicited Agency resumes. The Hanover Insurance Group will not pay fees to any third party agency or firm that does not have a signed "Employment Agency Agreement" already on file with Human Resources - The Office of Talent Management

Position Requirements]]>http://jobs.hanover.com/job/Santa-Ana-Exec-Sales-Underwriter-MM-SCA-Job-CA-92701/1868286/186828618682862012-06-14Hanover InsuranceUnderwritingfull-timeUSDstarting0BSSanta Ana, CA, US
Job ID #: 3690 Location: Santa Ana, CA
Functional Area: Claims SBU: 85100 - Risk Management Claims
Position Type: Full - Time
Education Required: Bachelors Degree
Experience Required: 7 - 10 Years
Relocation Provided:

Job Description

“Our Policy is Performance”

Hanover Insurance is a winning company comprised of outstanding professionals focused on a single vision: to be the very best in our business and We are Growing! At The Hanover you will have the opportunity to: Grow Your Career, Love What You Do and Be Valued for Your Contributions.

Apply today and discover:
- Why, in 2010, we were recognized by The Boston Globe as a Top Places to Work and by Business Insurance as a Best Places to Work.
- How we continue to grow stronger through acquisitions, increased product offerings and unparalleled credit rating agency upgrades in the industry.
- How we build unique relationships with our Employees, Agent Partners and Customers.
…what it’s like to work for the best insurance company in the industry!!!

The Hanover Insurance Group is seeking a Regional Liability Adjuster/Examiner in our Major Case Unit which will reside in our Roseville, CA office

Position Overview:
This senior level claims professional will be responsible for complex liabiliity claims. The ideal candidate should have experience managing general commercial liability claims with exposures up to $5M. Must be an expert on liability coverage and have the ability to quickly analyze large quantities of file material and discern key issues; create a plan for strategic claim evaluation; and direct outside counsel to most efficiently resolution.

Position Requirements

Requirements:
Ideal candidate will have 10 plus years of insurance claim experience in commercial liability, specialty or professional liability claims.
Superior coverage analysis skills and command of a wide range of commercial liability insurance policies.
Ability to function independently as well as in an environment of teamwork and collaboration.
Ability to navigate difficult situations with both internal and external groups.
Excellent organizational and time management skills.
Ability to influence and negotiate.
Possess strong customer service skills and behaviors.
Makes decisions in an informed, confident and timely manner.
Strong written and verbal communication skills.
May represent the company at mediation, arbitration and trials.
Proficient in Microsoft Windows, MSWord, Internet and ability to prepare, update and manipulate MSExcel spreadsheets.
Ability to function and toggle between multiple applications.
Bachelor's Degree required, Juris Doctor preferred.
Must be willing to travel when necessary.

Benefits To Joining The Hanover Team:

- Competitive Pay and Benefits

- Retirement/401(k) Program

- Beneficiary and Ability Assist Programs

- Travel Assistance Program

- Adoption Benefit

- Wellness Programs

- Matching Education Gifts Plan

- Employee Development/Education Assistance and Professional/Industry Designation Programs

- Generous "Time Off With Pay"

The Hanover Insurance Group, Inc. (NYSE: THG), based in Worcester, Mass., is the holding company for a group of insurers that includes The Hanover Insurance Company, also based in Worcester; Citizens Insurance Company of America, headquartered in Howell, Mich., and their affiliates. The Hanover offers a wide range of property and casualty products and services to individuals, families and businesses through an extensive network of independent agents, and has been meeting its obligations to its agent partners and their customers for more than 150 years. Taken as a group, The Hanover ranks among the top 40 property and casualty insurers in the United States.

EEO Statement
The Hanover Insurance Group provides equal opportunity for employment and promotion to all qualified employees and applicants. No person shall be discriminated against in employment on the basis of race, color, religion, gender, age, national origin, marital status, disability, sexual orientation, veteran status or any other status or condition protected by applicable federal or state statutes. The Company is committed to maintaining an environment in which all employees are treated equitably and given the opportunity to achieve their full potential in the workplace.]]>http://jobs.hanover.com/job/Santa-Ana-Regional-Liability-Adjuster-Job-CA-92701/1877541/187754118775412012-06-14Hanover InsuranceClaimsfull-timeUSDstarting0BSSanta Ana, CA, US
Job ID #: 3579 Location: San Francisco, CA
Functional Area: Underwriting SBU: 62405 - North California Branch
Position Type: Full - Time
Education Required: Bachelors Degree
Experience Required: 3 - 5 Years
Relocation Provided:

Job Description

The Hanover Insurance Group is seeking Middle Market Executive Sales Underwriter for the San Francisco, CA or Roseville, CA office.

Position Overview/Summary:

Commercial Lines Middle Market Executive Sales Underwriters are responsible for driving Middle Market production and profitability by primarily focusing on five key areas:

- New Business production, Middle Market Renewals, representing and coordinating opportunities across the Commercial Lines franchise including Emerging Businesses, Agency/Producer Management and Niche Underwriting for applicable partner agents.
Responsibilities/Essential Functions:

- Identify, solicit, underwrite and sell new Middle Market accounts that align with Industry Segments, Niche and General Accounts appetite and mix goals.

- Accountable for managing the P&L for assigned portfolio.

- Manages portfolio mix in accordance with corporate and branch mix targets.

- Operates within scope of Letter of Authority for all underwriting decisions.

- Manages New Business pipeline to ensure a steady stream of targeted business opportunities and supports planning activities and relationship expectations.

- Provides clear and concise rating instructions for quotes prior to generating proposal for presentation to the agent.

- Underwrite and service renewal accounts in assigned portfolio, including adequately pricing the exposures appropriately to attain desired profit returns.

- Recognize and solicit up/cross-sell opportunities on new and renewal Middle Market accounts beyond Core MM capabilities; ensure account is handled appropriately across all coverage lines.

- Utilizes market and competitor information to enhance relationships and individual account decision making.

- Makes sales presentations to Agents and Customers on accounts greater than $75,000 in annual premium as appropriate and necessary.

- Utilize Industry Segment/Niche Leaders to augment sales process through enhanced knowledge transfer, strategic Producer visits/sales calls, and effective training sessions for both agents and customers, Expertise showcasing during marketing calls and/or direct sales presentations.

- Effectively utilize Claims and Loss Control to display service expertise and/or technical expertise to build confidence in customers and thus securing business.

- Manages agency plant to source targeted new business and exploit our capabilities and the agencies expertise.
Ili>Interacts and engages with Agents and customers to enhance the business relationship and improve yield and retention ratios.

- Responsible for agency profiling and subsequent marketing plan development to leverage skill/product/appetite set against the business profile of the agency.

- Build and manage agency production plan for middle market aligned with strategic direction of the Agency/Hanover Middle Market relationship.

- Recognize and capitalize on opportunities within an agency to utilize our value proposition to enhance agency economics, partner conversion and product specialization; leverage internal resources and Sr. Management as necessary to deliver value proposition to an Agent.

- Provide proper training and product knowledge transfer to existing and prospective agents so they can effectively sell Hanover as the go to market for their customers.

- Completes file documentation according to best practices guidelines.

Key Measures of Success:

- CL Middle Market New Business production.
- Production goals to be set individually but will generally range between $1.5-2.0M per underwriter depending on skill sets, territory, business make-up, etc, in order to meet or exceed the annual branch new business goals.

- Retention results of renewal book of approximately $5M, retention goal in line with annual plan.

- Loss ratio and controllable

Benefits To Joining The Hanover Team:

- Competitive Pay and Benefits

- Retirement/401(k) Program

- Beneficiary and Ability Assist Programs

- Travel Assistance Program

- Adoption Benefit

- Wellness Programs

- Matching Education Gifts Plan

- Employee Development/Education Assistance and Professional/Industry Designation Programs

- Generous "Time Off With Pay"

The Hanover Insurance Group, Inc. (NYSE: THG), based in Worcester, Mass., is the holding company for a group of insurers. The Hanover offers a wide range of property and casualty products and services to individuals, families and businesses through an extensive network of independent agents, and has been meeting its obligations to its agent partners and their customers for more than 150 years. Taken as a group, The Hanover ranks among the top 25 property and casualty insurers in the United States.
EEO Statement
The Hanover Insurance Group provides equal opportunity for employment and promotion to all qualified employees and applicants. No person shall be discriminated against in employment on the basis of race, color, religion, gender, age, national origin, marital status, disability, sexual orientation, veteran status or any other status or condition protected by applicable federal or state statutes. The Company is committed to maintaining an environment in which all employees are treated equitably and given the opportunity to achieve their full potential in the workplace.

The Hanover Insurance Group does not accept unsolicited Agency resumes. The Hanover Insurance Group will not pay fees to any third party agency or firm that does not have a signed "Employment Agency Agreement" already on file with Human Resources - The Office of Talent Management

Position Requirements]]>http://jobs.hanover.com/job/San-Francisco-Exec-Sales-Underwriter-MM-Job-CA-94101/1835636/183563618356362012-06-14Hanover InsuranceUnderwritingfull-timeUSDstarting0BSSan Francisco, CA, US
Job ID #: 3418 Location: San Francisco, CA
Functional Area: Underwriting SBU: 49000 - Management Liability
Position Type: Full - Time
Education Required: Bachelors Degree
Experience Required: 5 - 7 Years
Relocation Provided:

Job Description

Hanover Insurance is a winning company comprised of outstanding professionals focused on a single vision to be the very best in our business. At The Hanover you will have the opportunity to:

- Grow Your Career

- Love What You Do

- Be Valued for Your Contributions.

Director/Sr. Underwriter – Management Liability Hanover Professional Partners
Hanover Professional Partners, a member of The Hanover Insurance Group, is seeking an Underwriter with private company and or non profit experience for our Management Liability team for the to be based out of San Francisco, CA.
Position Overview:
Underwriter has direct responsibility for new business production, agency management, and key renewals with assigned agencies. The primary focus is to drive Management Liability middle market business with agents, and to build strong relationships with key specialty and multi-line agents to identify and write new middle market management liability accounts.
Responsibilities:

- Responsible for the execution of Hanover Professionals Partner’s strategy within the Management Liability team. This may include building on distribution strategy, triage of submission flow, review of risks to ensure Hanover is using capacity wisely and maintaining agency relationships, and attaining profit and growth goals for the unit.

- Develop relationships with agents. Assist with driving new business flow using a solid understanding of the agents’ business plans and Hanover’s value proposition and strategy.

- Ensure that multi-line agents understand the direction of the management liability market and underwriting standards and the Hanover’s new business risk profile to generate quality new business.

- Manage a portfolio of renewal business including underwriting and pricing, with a focus on retention.

- Achieve goals as outlined in the business plan for assigned agents around loss ratio, total written premium, new business, and renewal retention.

- Serve in a collaborative and open manner on a team consisting of other Underwriters, Field Executives, Technicians, Customer Service personnel, etc. Proactively communicate with team members to achieve optimum business results and support positive collaboration.

Key Accountabilities and Deliverables (Measures) :

- New Business

- Retention Rate

- Profitability/Loss Ratio

- Service

- Underwriting Quality

- Agency Relationships

Position Requirements:

- Well developed technical underwriting expertise and negotiation skills. Ability to effectively assess risk required.

- In-depth knowledge of regulatory guidelines. Market awareness of competitive conditions throughout the United States.

- Strong analytical and problem solving skills; able to identify, analyze and resolve issues. Attention to detail.

- Excellent interpersonal and communication skills. Ability to effectively interact with all levels of Hanover's internal and external business partners.

- Effective in cultivating strong business relationships, able to identify potential obstacles and find common ground for pursuing business opportunities.

- Negotiation skills that can effectively influence and persuade others. Able to overcome objections, anticipate concerns, and work to overcome them.

- Ability to exercise independent judgment and make sound business decisions effectively.
Benefits To Joining The Hanover Team:
- Competitive Pay and Benefits
- Retirement/401(k) Program
- Beneficiary and Ability Assist Programs
- Travel Assistance Program
- Adoption Benefit
- Wellness Programs
- Matching Education Gifts Plan
- Employee Development/Education Assistance and Professional/Industry Designation Programs
- Generous "Time Off With Pay"
The Hanover Insurance Group, Inc. (NYSE: THG), based in Worcester, Mass., is the holding company for a group of insurers that includes The Hanover Insurance Company, also based in Worcester; Citizens Insurance Company of America, headquartered in Howell, Mich., and their affiliates. The Hanover offers a wide range of property and casualty products and services to individuals, families and businesses through an extensive network of independent agents, and has been meeting its obligations to its agent partners and their customers for more than 150 years. Taken as a group, The Hanover ranks among the top 40 property and casualty insurers in the United States.
The Hanover Insurance Group does not accept unsolicited Agency resumes. The Hanover Insurance Group will not pay fees to any third party agency or firm that does not have a signed "Employment Agency Agreement" already on file with Human Resources - The Office of Talent Management.

EEO Statement
The Hanover Insurance Group provides equal opportunity for employment and promotion to all qualified employees and applicants. No person shall be discriminated against in employment on the basis of race, color, religion, gender, age, national origin, marital status, disability, sexual orientation, veteran status or any other status or condition protected by applicable federal or state statutes. The company is willing to provide reasonable accommodation to all qualified disabled persons in order to assist them in performing the essential functions of their positions. The Company is committed to maintaining an environment in which all employees are treated equitably and given the opportunity to achieve in the workplace.

Position Requirements]]>http://jobs.hanover.com/job/San-Francisco-Sr-Specialty-Underwriter-CA-Job-CA-94101/1754063/175406317540632012-06-14Hanover InsuranceUnderwritingfull-timeUSDstarting0BSSan Francisco, CA, US
Job ID #: 3413 Location: Sacramento, CA
Functional Area: Claims SBU: 85100 - Risk Management Claims
Position Type: Full - Time
Education Required: Bachelors Degree
Experience Required: 5 - 7 Years
Relocation Provided: No

Job Description

Hanover Insurance is a winning company comprised of outstanding professionals focused on a single vision: to be the very best in our business. At The Hanover you will have the opportunity to: Grow Your Career, Love What You Do and Be Valued for Your Contributions.

“Our Policy is Performance”

The Hanover Insurance Group is seeking a Regional General Adjuster to manage Worker's Compensation Claims in our Roseville, CA office. The claims handled could be anywhere nationwide.

The claims represent the company’s most complex coverage and highest financial exposure. Expert technical expertise is required to manage these claims, which could originate nationwide. Approve reserves and settlements, analyze subrogation potential, assist defense counsel with trial strategy, and ensure high-level customer service.

Position Requirements

Requirements:

- High level of worker's compensation claims knowledge in the areas of reserving, medical settlement negotiations, and subrogation and litigation management.

- Possess the ability to mentor, train and work closely with other colleagues.

- Possess excellent communication skills to resolve differences with customers effectively. Goal oriented self directed, and able to work under adverse conditions without close supervision.

- Proficient in Microsoft Word, Excel, Internet and email applications.

- Bachelor’s degree is preferred and 8-10 years worker's compensation claims related experience a must.

- Must hold or obtain appropriate state adjuster license(s).

- A valid CA State driver's license and a clear MVR are necessary for employment.

Benefits To Joining The Hanover Team:

- Competitive Pay and Benefits

- Retirement/401(k) Program

- Beneficiary and Ability Assist Programs

- Travel Assistance Program

- Adoption Benefit

- Wellness Programs

- Matching Education Gifts Plan

- Employee Development/Education Assistance and Professional/Industry Designation Programs

- Generous "Time Off With Pay"

The Hanover Insurance Group, Inc. (NYSE: THG), based in Worcester, Mass., is the holding company for a group of insurers that includes The Hanover Insurance Company, also based in Worcester; Citizens Insurance Company of America, headquartered in Howell, Mich., and their affiliates. The Hanover offers a wide range of property and casualty products and services to individuals, families and businesses through an extensive network of independent agents, and has been meeting its obligations to its agent partners and their customers for more than 150 years. Taken as a group, The Hanover ranks among the top 40 property and casualty insurers in the United States.

EEO Statement
The Hanover Insurance Group provides equal opportunity for employment and promotion to all qualified employees and applicants. No person shall be discriminated against in employment on the basis of race, color, religion, gender, age, national origin, marital status, disability, sexual orientation, veteran status or any other status or condition protected by applicable federal or state statutes. The Company is committed to maintaining an environment in which all employees are treated equitably and given the opportunity to achieve their full potential in the workplace.]]>http://jobs.hanover.com/job/Sacramento-Regional-General-Adjuster-Job-CA-94203/1752016/175201617520162012-06-14Hanover InsuranceClaimsfull-timeUSDstarting0BSSacramento, CA, US
Job ID #: 3441 Location: Sacramento, CA
Functional Area: Claims SBU: 85100 - Risk Management Claims
Position Type: Full - Time
Education Required: Bachelors Degree
Experience Required: 5 - 7 Years
Relocation Provided: No

Job Description

The Hanover Insurance Group is seeking a Commercial General Liability Adjuster in our Roseville, CA office.

Position Overview/Summary:
This position requires daily telephone contacts with the commercial line policyholders, risk managers, and agents. Fully responsible for the analysis, investigation, evaluation, negotiation and resolution of complex commercial claims requiring thorough investigations including telephone contacts with the involved parties; technical expertise and complex analysis. Claim assignments are multi-state and involve commercial customers.

Responsibilities/Essential Functions:

- Handle complex commercial liability claims.

- Works within significant limits and authority on assignments of higher technical complexity and coordination.

- Uses discretion and independent judgment in claim handling

- Identifies possibly suspicious claims.

- Possesses demonstrated technical knowledge and skills, including product and industry.

- Claims handled will be of greater complexity and will require a higher level of investigation, analysis, evaluation and negotiation including interpretation of commercial coverages.

- Claims handled will involve moderate complexity, severity and exposures.

- Authority levels are higher in recognition of the higher proficiency associated with this level.

- May be responsible for all aspects of each claim, including informal hearings, arbitrations and small claims litigation and maintaining a high level of productivity, confidentiality and customer service.

- May represent the company at mediation, arbitration and trials.

- Assignments are broad in nature, usually requiring originality and ingenuity.

- Review and analyze contracts, leases, and identify risk transfer opportunities.

- Demonstrate ability to write positional coverage letters.

Position Requirements

Essential Skills and Experience

- Typically has 4-10 years Commercial General Liability experience

- Bachelor's degree preferred

- Dedicated to meeting the expectations and requirements of internal and external customers

- Makes decisions in an informed, confident and timely manner

- Maintains constructive working relationships despite differing perspectives

- Considers the perspectives of others and gives them credibility

- Strong organizational and time management skills

- Ability to negotiate skillfully in difficult situations with both internal and external groups. Demonstrates ability to win concessions without damaging relationships.

- Demonstrates strong written and verbal communication skills. Promotes and facilitates free and open communication.

- Understanding of applicable statutes, regulations and case law

- Thinks critically and anticipates, recognizes, identifies and develops solutions to problems in a timely manner.

- Easily adapts to new or different changing situations, requirements or priorities.

- Cultivates an environment of teamwork and collaboration

- Computer experience (MS Office, excel, word, etc)

- Proficient using Claims systems (i.e. CSS, PMS, etc.)

Benefits To Joining The Hanover Team:

- Competitive Pay and Benefits

- Retirement/401(k) Program

- Beneficiary and Ability Assist Programs

- Travel Assistance Program

- Adoption Benefit

- Wellness Programs

- Matching Education Gifts Plan

- Employee Development/Education Assistance and Professional/Industry Designation Programs

- Generous "Time Off With Pay"

The Hanover Insurance Group, Inc. (NYSE: THG), based in Worcester, Mass., is the holding company for a group of insurers that includes The Hanover Insurance Company, also based in Worcester; Citizens Insurance Company of America, headquartered in Howell, Mich., and their affiliates. The Hanover offers a wide range of property and casualty products and services to individuals, families and businesses through an extensive network of independent agents, and has been meeting its obligations to its agent partners and their customers for more than 150 years. Taken as a group, The Hanover ranks among the top 40 property and casualty insurers in the United States.

EEO Statement
The Hanover Insurance Group provides equal opportunity for employment and promotion to all qualified employees and applicants. No person shall be discriminated against in employment on the basis of race, color, religion, gender, age, national origin, marital status, disability, sexual orientation, veteran status or any other status or condition protected by applicable federal or state statutes. The Company is committed to maintaining an environment in which all employees are treated equitably and given the opportunity to achieve their full potential in the workplace.]]>http://jobs.hanover.com/job/Sacramento-Senior-Commerical-General-Liability-Adjuster-Job-CA-94203/1764205/176420517642052012-06-14Hanover InsuranceClaimsfull-timeUSDstarting0BSSacramento, CA, US
Job ID #: 3688 Location: Sacramento, CA
Functional Area: Claims SBU: 85100 - Risk Management Claims
Position Type: Full - Time
Education Required: Bachelors Degree
Experience Required: 7 - 10 Years
Relocation Provided:

Job Description

“Our Policy is Performance”

Hanover Insurance is a winning company comprised of outstanding professionals focused on a single vision: to be the very best in our business and We are Growing! At The Hanover you will have the opportunity to: Grow Your Career, Love What You Do and Be Valued for Your Contributions.

Apply today and discover:
- Why, in 2010, we were recognized by The Boston Globe as a Top Places to Work and by Business Insurance as a Best Places to Work.
- How we continue to grow stronger through acquisitions, increased product offerings and unparalleled credit rating agency upgrades in the industry.
- How we build unique relationships with our Employees, Agent Partners and Customers.
…what it’s like to work for the best insurance company in the industry!!!

The Hanover Insurance Group is seeking a Regional Liability Adjuster/Examiner in our Major Case Unit which will reside in our Roseville, CA office

Position Overview:
This senior level claims professional will be responsible for complex liabiliity claims. The ideal candidate should have experience managing general commercial liability claims with exposures up to $5M. Must be an expert on liability coverage and have the ability to quickly analyze large quantities of file material and discern key issues; create a plan for strategic claim evaluation; and direct outside counsel to most efficiently resolution.

Position Requirements

Requirements:
Ideal candidate will have 10 plus years of insurance claim experience in commercial liability, specialty or professional liability claims.
Superior coverage analysis skills and command of a wide range of commercial liability insurance policies.
Ability to function independently as well as in an environment of teamwork and collaboration.
Ability to navigate difficult situations with both internal and external groups.
Excellent organizational and time management skills.
Ability to influence and negotiate.
Possess strong customer service skills and behaviors.
Makes decisions in an informed, confident and timely manner.
Strong written and verbal communication skills.
May represent the company at mediation, arbitration and trials.
Proficient in Microsoft Windows, MSWord, Internet and ability to prepare, update and manipulate MSExcel spreadsheets.
Ability to function and toggle between multiple applications.
Bachelor's Degree required, Juris Doctor preferred.
Must be willing to travel when necessary.

Benefits To Joining The Hanover Team:

- Competitive Pay and Benefits

- Retirement/401(k) Program

- Beneficiary and Ability Assist Programs

- Travel Assistance Program

- Adoption Benefit

- Wellness Programs

- Matching Education Gifts Plan

- Employee Development/Education Assistance and Professional/Industry Designation Programs

- Generous "Time Off With Pay"

The Hanover Insurance Group, Inc. (NYSE: THG), based in Worcester, Mass., is the holding company for a group of insurers that includes The Hanover Insurance Company, also based in Worcester; Citizens Insurance Company of America, headquartered in Howell, Mich., and their affiliates. The Hanover offers a wide range of property and casualty products and services to individuals, families and businesses through an extensive network of independent agents, and has been meeting its obligations to its agent partners and their customers for more than 150 years. Taken as a group, The Hanover ranks among the top 40 property and casualty insurers in the United States.

EEO Statement
The Hanover Insurance Group provides equal opportunity for employment and promotion to all qualified employees and applicants. No person shall be discriminated against in employment on the basis of race, color, religion, gender, age, national origin, marital status, disability, sexual orientation, veteran status or any other status or condition protected by applicable federal or state statutes. The Company is committed to maintaining an environment in which all employees are treated equitably and given the opportunity to achieve their full potential in the workplace.]]>http://jobs.hanover.com/job/Sacramento-Regional-Liability-Adjuster-Job-CA-94203/1877544/187754418775442012-06-14Hanover InsuranceClaimsfull-timeUSDstarting0BSSacramento, CA, US
Job ID #: 3628 Location: Roseville, CA
Functional Area: Claims SBU: 85100 - Risk Management Claims
Position Type: Full - Time
Education Required: High School Diploma
Experience Required: 1 - 3 Years
Relocation Provided: No

Job Description

“Our Policy is Performance”

Hanover Insurance is a winning company comprised of outstanding professionals focused on a single vision: to be the very best in our business. At The Hanover you will have the opportunity to: Grow Your Career, Love What You Do and Be Valued for Your Contributions.

Apply today and discover:

- Why, in 2010, we were recognized by The Boston Globe as a Top Places to Work and by Business Insurance as a Best Places to Work.

- How we continue to grow stronger through acquisitions, increased product offerings and unparalleled credit rating agency upgrades in the industry.

- How we build unique relationships with our Employees, Agent Partners and Customers.
…what it’s like to work for the best insurance company in the industry!!!

The Hanover Insurance Group is seeking a Claims Assistant in our Roseville, CA location

Position Overview/Summary:
Provides general administrative support for assigned team. Responsible for directing/redirecting work to the proper resources, following established procedures and legal requirements, effectively and accurately maintaining data, handling correspondence and other administrative tasks. Resolves identified issues and problems.

Responsibilities:

- Reviews new claims and assigns them to adjusters. Reassigns claims as needed.
- Manages, organizes and routes incoming/outgoing mail and faxes; includes monitoring of printers and fax machines. Ensures all correspondence is scanned as appropriate.
- Maintains electronic and hard copy files as required; includes file purging and retention.
- Responds to Adjuster and Unit Manager requests such as retrieving files, data inquiries, preparation for audit, research and problem resolution.
- Provides phone support. Responds to various service inquiries from both internal and external parties.
- Processes transactional items such as creating and mailing correspondence, preparing invoices, issuing payments, etc. Ensures all correspondence is compliant.
- Performs data entry and runs reports as needed. Reviews data regularly and track/report trends.
- Order supplies for the department. - Manage special projects as assigned.
- May act as backup support for other departments in field locations.

Position Requirements

Education, Experience, Skills (minimum requirements) Education:

- High school diploma required
- 1-2 years of general office experience required.
- Basic computer skills (MS Office, website navigation) required
- Basic math skills
- Good communication (written and verbal) skills
- Customer service oriented
- Organized, detail oriented, and able to prioritize
- Able to problem solve
- Easily adapts to new or changing situations, requirements and priorities

Benefits To Joining The Hanover Team:

- Competitive Pay and Benefits

- Retirement/401(k) Program

- Beneficiary and Ability Assist Programs

- Travel Assistance Program

- Adoption Benefit

- Wellness Programs

- Matching Education Gifts Plan

- Employee Development/Education Assistance and Professional/Industry Designation Programs

- Generous "Time Off With Pay"

EEO Statement
The Hanover Insurance Group provides equal opportunity for employment and promotion to all qualified employees and applicants. No person shall be discriminated against in employment on the basis of race, color, religion, gender, age, national origin, marital status, disability, sexual orientation, veteran status or any other status of condition protected by applicable federal or state statutes. The company is willing to provide reasonable accommodation to all qualified disabled persons in order to assist them in performing the essential functions of their position. The Company is committed to maintaining an environment in which all employees are treated equitably and given the opportunity to achieve in the workplace.]]>http://jobs.hanover.com/job/Roseville-Claims-Assistant-Job-CA-95661/1877545/187754518775452012-06-14Hanover InsuranceClaimsfull-timeUSDstarting0BSRoseville, CA, US
Job ID #: 3323 Location: Portland, OR
Functional Area: Business Development / Sales SBU: 62404 - Washington Branch
Position Type: Full - Time
Education Required: Bachelors Degree
Experience Required: 5 - 7 Years
Relocation Provided:

Job Description

The Hanover Insurance Group is seeking Middle Market Executive Sales Underwriter for the Portland, OR office.

Position Overview/Summary:

Commercial Lines Middle Market Executive Sales Underwriters are responsible for driving Middle Market production and profitability by primarily focusing on five key areas:

- New Business production, Middle Market Renewals, representing and coordinating opportunities across the Commercial Lines franchise including Emerging Businesses, Agency/Producer Management and Niche Underwriting for applicable partner agents.
Responsibilities/Essential Functions:

- Identify, solicit, underwrite and sell new Middle Market accounts that align with Industry Segments, Niche and General Accounts appetite and mix goals.

- Accountable for managing the P&L for assigned portfolio.

- Manages portfolio mix in accordance with corporate and branch mix targets.

- Operates within scope of Letter of Authority for all underwriting decisions.

- Manages New Business pipeline to ensure a steady stream of targeted business opportunities and supports planning activities and relationship expectations.

- Provides clear and concise rating instructions for quotes prior to generating proposal for presentation to the agent.

- Underwrite and service renewal accounts in assigned portfolio, including adequately pricing the exposures appropriately to attain desired profit returns.

- Recognize and solicit up/cross-sell opportunities on new and renewal Middle Market accounts beyond Core MM capabilities; ensure account is handled appropriately across all coverage lines.

- Utilizes market and competitor information to enhance relationships and individual account decision making.

- Makes sales presentations to Agents and Customers on accounts greater than $75,000 in annual premium as appropriate and necessary.

- Utilize Industry Segment/Niche Leaders to augment sales process through enhanced knowledge transfer, strategic Producer visits/sales calls, and effective training sessions for both agents and customers, Expertise showcasing during marketing calls and/or direct sales presentations.

- Effectively utilize Claims and Loss Control to display service expertise and/or technical expertise to build confidence in customers and thus securing business.

- Manages agency plant to source targeted new business and exploit our capabilities and the agencies expertise.
Ili>Interacts and engages with Agents and customers to enhance the business relationship and improve yield and retention ratios.

- Responsible for agency profiling and subsequent marketing plan development to leverage skill/product/appetite set against the business profile of the agency.

- Build and manage agency production plan for middle market aligned with strategic direction of the Agency/Hanover Middle Market relationship.

- Recognize and capitalize on opportunities within an agency to utilize our value proposition to enhance agency economics, partner conversion and product specialization; leverage internal resources and Sr. Management as necessary to deliver value proposition to an Agent.

- Provide proper training and product knowledge transfer to existing and prospective agents so they can effectively sell Hanover as the go to market for their customers.

- Completes file documentation according to best practices guidelines.

Key Measures of Success:

- CL Middle Market New Business production.
- Production goals to be set individually but will generally range between $1.5-2.0M per underwriter depending on skill sets, territory, business make-up, etc, in order to meet or exceed the annual branch new business goals.

- Retention results of renewal book of approximately $5M, retention goal in line with annual plan.

- Loss ratio and controllable

Benefits To Joining The Hanover Team:

- Competitive Pay and Benefits

- Retirement/401(k) Program

- Beneficiary and Ability Assist Programs

- Travel Assistance Program

- Adoption Benefit

- Wellness Programs

- Matching Education Gifts Plan

- Employee Development/Education Assistance and Professional/Industry Designation Programs

- Generous "Time Off With Pay"

The Hanover Insurance Group, Inc. (NYSE: THG), based in Worcester, Mass., is the holding company for a group of insurers. The Hanover offers a wide range of property and casualty products and services to individuals, families and businesses through an extensive network of independent agents, and has been meeting its obligations to its agent partners and their customers for more than 150 years. Taken as a group, The Hanover ranks among the top 25 property and casualty insurers in the United States.

EEO Statement
The Hanover Insurance Group provides equal opportunity for employment and promotion to all qualified employees and applicants. No person shall be discriminated against in employment on the basis of race, color, religion, gender, age, national origin, marital status, disability, sexual orientation, veteran status or any other status or condition protected by applicable federal or state statutes. The Company is committed to maintaining an environment in which all employees are treated equitably and given the opportunity to achieve their full potential in the workplace.

The Hanover Insurance Group does not accept unsolicited Agency resumes. The Hanover Insurance Group will not pay fees to any third party agency or firm that does not have a signed "Employment Agency Agreement" already on file with Human Resources - The Office of Talent Management

Position Requirements]]>http://jobs.hanover.com/job/Portland-Exec-Sales-Underwriter-MM-Job-OR-97086/1748644/174864417486442012-06-14Hanover InsuranceBusiness Development / Salesfull-timeUSDstarting0BSPortland, OR, US